Atria Walnut Creek

Mark

Our tour at Atria Walnut Creek was great. We were greeted professionally. While they were waiting on our appointment individual, they made sure we were comfortable and tended to any needs we might have had. The sales director/marketing director came out and talked to us. We went into her office, we talked for a while, explained the situation, and reviewed our options. She took us on a tour and we saw great staff interaction with the residents. Something is going on to keep the residents engaged. The grounds and facilities were superb. It's one of the only two so far we've visited that we would consider putting my mother in. The dining area was clean as well. They were serving lunch, the food looked good, cooked, and it looked like a well-balanced meal.

Chris

I liked that Atria Walnut Creek has a large number of caregivers. They have a four to nine ratio of residents and caregivers. The rooms were clean, carpeted, and everybody was certified, whether it was the CNA or a state certification. They were a large facility with nice area, and the rooms were not too expensive.

jageesh

We are very disappointed after being there three years. While the memory care staff and nurses were fabulous and seemed to truly care about our aunt, the administration is awful. Lack of communication is rampant and since her brother did not have email, he was constantly stressed trying to speak to care personnel for his sister on the phone. Often it would be days before he could get a response. I had to be brought in to help. When phone calls proved insufficient, I turned to emails to get faster response. While we understood the need to stay away due to Covid19, the lack of information that was coming to us regarding her condition was appalling. There was little explanation or information, no attempt to put her on video calls or any other sympathetic contact regarding her health. When she started having mobility issues they forced us to pay for 24-hour care which for two weeks amounted to over $7000! That plus the $9300 a month that covered what?? We thought that fee covered this sort of thing but then hospice was brought in instead of us having to hire private help. The limitations of covid again reduced the amount of care they were able to provide with insistence that the facility had ample care staff. Since her brother couldn't communicate with her, he insisted on moving her out. We gave notice for the month of February on January 31. On March 5th they submitted their autopayment from her account anyway. When I asked for a refund, they deducted rent for March 1 and 2! That is unfair considering we paid for the 28 days of February the same amount as we pay every other month!! To make matters worse, when we were preparing to move her out we were told we were not allowed in the facility for Covid restrictions, so they would have staff pack her stuff into boxes and we would show up with the truck in the parking lot to load. We showed up 3 hours before her ambulatory transport and simply waited around for nothing! We then found out that absolutely nothing was packed or ready to go and the move turned into a 2 day ordeal!! Not only that but when we took apart the apartment we found it to be the most unhealthy disgusting mess we could never have expected! I found poop stains on the underside of her couch cushions as well as mouse droppings and chewed up papers. I don't know when the rodent invasion happened but the fact that the facility did not do ANY basic cleaning of the apartments, makes me believe this is not a healthy atmosphere to be in! Perhaps it was already there when she moved from their assisted facility to memory care, but no one bothered to vacuum it up!!! Her clothes had to be thrown away as did much of her fabric furniture due to mold, mildew and dirt among other things! I can't believe that they would 1) continue to charge us after such awful treatment 2) not do basic disinfecting cleaning in the apartment and bathroom! It was really very gross and I am shocked that this is how a facility for elderly is run. While we really loved the care staff and felt they did their jobs the best they could, the management needs to take notice of the cleaning of their clients' living spaces and be more compassionate! One would think cleanliness is a priority in such circumstances! The excuse that no one was allowed to enter the building is lame. Having been a tenant for almost 3 years, I would have thought her send off would have been more agreeable and kind but it was extremely stressful and depressing. Our aunt was also almost catatonic which we were not warned of and so our first time seeing her in over a year was a slap in the face. Medical transport said they weren't sure if she'd make the 7 miles move. Just a couple of weeks later, her demeanor improved and she is alert and talking albeit not clearly as she was before due to her health issues.

Provider Response

V.S.

I went to Atria Walnut Creek. They combined their assisted living and their independent living. You don't have to move if you go in as independent. It has access to assisted living care, and you don't have to move out of the apartment. I saw the facilities, I was able to go and visit the rooms, and I was able to go into various areas of the facility that are accessible. As far as very specific to assisted living, that would be very difficult to go and assert other than what the staff told me. They were very friendly, very personable, cheerful, and the interaction with the residents was on a first name basis, so that was great. I was able to go into the dining areas, but I was not able to try the food. There was a standard menu posted on the outside for the bistro, but not their standard menu for what they were serving that day. The bistro, I guess, is what they offer all the time. Some of the activities are pre-COVID, some of it is current COVID times. They've got bingo, barbecue, and exercise classes. They have a fireplace, a fitness room, an outdoor fountain, a library, and a movie theater. Some of these things are not used right now, but they have the ability once they open up again. They have music, access to pet therapy, picnic tables, and various activity programs, but again they don't have those now.

Krissy

We had a tour of Atria Walnut Creek. It was combined memory care and assisted living, and we really liked the fact that Mom could start at assisted living, and go into memory care. It's beautifully decorated, had a nice entryway, the rooms gave our mom more space, the staff was lovely, she answered our questions, and she was just helpful, personable, and compassionate.

Al

We visited Atria Walnut Creek. It had very nice facilities, and everything was all modern and new. The amenities were outstanding. They had a library, a superb movie theater, piano, music room, and outdoor areas. It was outstanding for comfort and relaxation. The condition of the facilities were superb, and the place was extremely clean. The food was great and had a large variety of quality options to choose from.

SonjaYDBAE

Atria Walnut Creek was very pleasant. When you walk in, it’s nice, feels good, and has friendly people. The overall impression was very favorable. The community was good. I was not disappointed.

Jo26

Atria Walnut Creek was a wonderful place but too big for my sister. I loved it because it was very nice and had lots of activities. The rooms were nice; you furnish your own room, but you can rent their furniture if you want to. The decor in the dining room was very nice. It was like walking into a nice restaurant.

Camille M.

Atria Walnut Creek was obviously recently remodeled as it was much more open and very spacious. The activities schedule was posted. The staff people were in uniforms and very welcoming. The facility had a very appealing outdoor setting along with an outdoor dining, which was a plus at this newer facility. The rooms were quite nice.

Anonymous98733950

The Atria Walnut Creek is a smaller facility, and they were asking way too much for what they offer. I just don’t understand it. I could afford it, but I saw they were trying to get too much money for what they’re offering, and I think they know it. Obviously, some people will rent it no matter what, but other people, like me, may have some doubts about it. If I have to move anywhere, it’s not going to be Atria.

Provider Response

Anonymous116422250

We were very impressed with Atria Walnut Creek. Unfortunately, my mother-in-law had failed enough that she was on oxygen, and Atria could not accommodate that kind of higher care, but it was wonderful. The people who were sitting out in front seemed content. They were friendly toward each other, and they seemed to be adjusting well. We went into the office, and a lady resident came complaining about another resident, and it was handled very well. If my mother-in-law was able to move from her home to come up here, she would be very pleased. We saw a one-bedroom and a bedroom with a living room, and they were lovely. There's a little kitchenette too. The main thing that was impressive was the different activities to those that were capable of being out and about to go and see various places, if they could be able to handle the stress of getting in a car and being in a car for an hour. It is a good place for someone transitioning that may or may not be able to stay at home, maybe out of fear or just a little bit unsteady, and still be able to be actively engaged. They had games and movies going.

Caring108161050

We visited Atria, and my mother would be moving there this week. The staff was very helpful. The rooms were very nice. They just had been renovated. They take very good care of their folks who were in there. The dining area was very clean with a nice staff, and the food's presentation was very good. There were games and outings. They kept them involved. They would provide transportation for her to get to appointments and stuff. It was a very good experience. I would not leave her there if it wasn't.

Caring103020250

I visited the Atria up in Walnut Creek. The food impressed me. Actually, the whole place impressed me. I don't know about the staff although they seem to be OK. The people I talked to seemed to be good. I actually liked this place. They seem to have quite a few activities, but I really don't know because I didn't really see anybody doing anything. They did have a group of women sitting around a table talking to each other. I think it was some kind of meeting, but I don't know. The general appearance of the place is very good. It is excellent. They had two types of studio. They had a one bedroom apartment which I thought one was larger than the other as far as the studio, so they offered some variety as far as the studio is concerned. The one bedroom is of a pretty good size with a little kitchenette in it. I thought the food was very good. Plus, there was a large variety. I thought it was great; in fact, that's where I wanted my aunt to go, but she wanted to go to the other place.

Taylor45

I have visited quite a number of facilities over the years -- for my grandmother, my mother and my ex-husband. Although the levels of care for each of these family members was different, I have seen and experienced caregiving at 8 facilities. I feel confident that I can accurately assess the benefits/shortcomings of every facility with which I have had family contact. I would heartily recommend Atria Montego to the client seeking care at this financial level. My husband liked it very much (the food is superior), but he is reluctant to leave the cohort with which he has become familiar at his present facility.

Carlene3

We visited Atria Montego Heights, and the young lady we met was very pleasant. She was very easy to talk with, and you could tell that she really loved her job. It was remarkable how really invested in providing the best care for the elderly she was; it was clearly her goal. It felt comfortable talking to her. She was so approachable and helpful. They offered a lot of things. They had a list in the common area for activities like crafts, bingo, shopping, games, dominoes, and they had a lot of social time. The place was very nice and warm. I thought they were undergoing remodeling, and they had transitioned some of the residents from one wing to another section so that the rooms could be remodeled, but they had not started re-constructing the room.

Caring60111350

Atria Montego Heights was in the process of "re-model," so they have older rooms and then the newer rooms. They seemed to have a good assortment of activities. They would have movie nights and excursions to go off campus to different places around town. They have different games going on. The staff was fantastic. They gave us a tour and answered all our questions. They were really good. What I like best about this facility was the girl that worked there. I like the way she interacted with the people; it was very respectful. There was something there that was different than the other places that I saw, like somehow it was "re-dignified." I thought the interaction there was very respectful.

Caring64977550

Interestingly enough, the tour was given to me by the guy who's the head of maintenance at Atria. He was absolutely delightful. He knew every resident by name, he knew which room they were in. A couple of them came up to him and said they needed the light bulb replaced and he said it's already been done. He was on his radio immediately to people. He, alone, impressed me very, very much. He reviewed all the activities. I talked to him about emergency planning. That's my area of expertise and he showed me their emergency plan. He talked about his emergency plan and he just lit up when he discussed it which was very impressive. One thing that I know is it's a very sensitive area. I asked him about language because a good number of people in healthcare come from other countries and it's very difficult for elderly people to understand them. I'd worked in hospitals for 40 years and he said they are absolutely forbidden to speak a foreign language in front of the client which I thought was very interesting. If they want to talk in whatever language while they're on breaks, fine but I do know that elderly people don't understand because they can't hear normal people or normal accents or lack of accents. He alone sold the place, he was just magnificent. The room was small but at that point they had a sale going on. It was a one-third off of the rent for perpetuity plus there was a waiver on the administrative fee. Unfortunately, we weren't able to take advantage of it but I thought that was really interesting. He was the only staff member I met but if any of them are half his kind and gracious as he, then it must be a wonderful place. He was amazing. I can't sing his praises enough. One thing that people may be interested in is they have a flexible eating schedule. It's not that we sit down at 3:30 and we sit down at 5:00. You go in when you want to. It's a very nice feature. You can order what they have or order off the menu or whatever but it's a flexible eating time that would have appealed to my mother had she got along with the program. I would have loved to have my mother there but that was not to be.

Caring75554350

Atria Montego Heights was a beautiful facility. I would love to have my mom there. It was just a little bit out of our reach as far as the expense. However, everybody was pleasant. I very much enjoyed my tour there. Their dining room was beautiful. I didn't eat there but the food looked very good.

Caring74624550

The Atria has four levels. The rooms have no facilities for cooking. There's no place you could make a cup of coffee or anything like that. The rooms were clean but not spacious. The staff appeared wonderful and the service seemed very good. The dining area was spacious and very nice and the food was good. What stood out to us was the fact that it was not for us. We would not be happy there. The facility was fine for people who could take that regime but it was not for us. I wouldn't recommend it to anybody because we didn't like it.

Provider Response

Rosalie3

I had visited Atria Montego and it was wonderful. It was a very pretty facility. Everything looked clean, well kept and landscaped. It wasn't too big it was only two or three stories and I liked it. However, I couldn't afford it.

Caring02771

I had lunch at Atria Montego and the food was good. I liked it spicier, but I think it is okay. They were so nice and it's close to my daughter. Everybody there looked very happy. The staff are all very pleasant from the nurses to the people who cleans the room. The rooms are big and that means a lot to people. It has a pleasant view, but it didn't have a pool and that's the only thing because I like to just walk in the water as it is good for my arthritis.

Provider Response

Caring 6350

My mom likes Atria. Everything checked out and so I moved her in there. I got her in a studio apartment. We are happy with where my mom is now. What really made the difference was the director of this facility. During our visit, I told this person that my mom was scared of moving in because she was always with her family. What she did was she actually got down on her knees, took my mom's hands in hers, looked her in the eyes and said, "Well, we're your extended family. Everybody here is your extended family." She was so sincere in saying that, and it is true because when my mom moved in, everybody knew her name. They made it to a point to introduce themselves to her the first week, so she would feel very much at home, which is surprising because my mom is not that outgoing. I think their director has people-sense, she knows people and remembers their names. She is just terrific. All those people working there seem to like what they are doing and they are upfront and very easy to talk to. Their dining room is a big place and my mom doesn't know anybody there and was afraid to eat by herself. So the one in charge of their dining room, put my mom at a table with four other ladies that she thought would match her and that worked great because instantly my mom felt that she belonged to that group.

Paul11

We needed to be in a respite care situation for about 12 days and I found Atria Montego Heights for this purpose. I would be moving there by the 1st of August. We like their program. They seem to have covered all bases with everything that I would need. Their rooms are nicely furnished and there are rooms that are not too far from the elevator to go down for meals and so forth. During our visit, we mainly had dessert that they prepared and they gave us to take home and I thought it was excellent. We looked at the menus and everything that they have and it looked very nice. Also their staff was very nice and very considerate in trying to answer questions and seemed forthrightly.

Caring865

My dad is in the Atria Montego Heights. I chose this place because of the price and their services like medication management, and all kinds of care. The staff is all great. I would give them an excellent rating and I wish he could stay. He has a nice studio with a deck; it's very spacious and comfortable. He likes the food.

Mom and me

I would like to rate this 3 or 4 stars, but cannot at the time. First, this is an older building, so don't expect much in the area of building aesthetics. However, many rooms have views of surrounding hills and trees so it makes up for the lack of indoor appeal. The food is satisfying and served almost any time during the day. There is also a 24 hour cafe to pick up a yogurt or sandwich or drink. There are plenty of activities to choose from each day if one so wishes. There is also transportation to doctor appointments if arranged in a timely fashion. What makes this a 2 star review is the level of care for assisted living. A few months ago new management came in and shortly afterwards, some long term staff ended their employment. It now seems to be a revolving door with the med techs. Several times they have not come to my mother's room until 9:30pm or 10pm at night. This break in routine makes my mom agitated and afraid. It is not the med tech's fault, as they are usually working a double area due to lack of staff"¦again. I don't know what the problem is, but it definitely needs to be addressed. New employees are overwhelmed and overworked, and management does not seem to be able to support them in any helpful way. I hope they figure things out soon, but it doesn't look too optimistic at the moment.

Provider Response

KSobeleska

I have had various family members live in Montego Heights and have visited them all almost every week thought the years. They do many fun social events to get people to meet each other and socialize. They did concerts, movie nights, dances, fancy dinners and larger gala like events. Also, the food is actually quite good. My only bad comment would be that my family felt like some of the members of our family that needed more asisstance with things like showering and bathroom help found it extremely difficult. Sometimes staff members would not come to help them and other times it took forever to get attention. family members oftentimes went without showering at all. aside from this, however our expeience with montego heights was mostly pleasant. They had other facilities as well such as libraries and gardens. The community also had vans and chofers to take residents wherever they wanted to go.

Provider Response

hopingandhelping

The price is right here for assisted living. It's old, hasn't been renovated, but it's well kept. I've placed a number of clients here. It's also near a hospital but not close to much of anything else other than homes and offices. There's a condo right across the street. The rooms are a nice size, and there's little turnover among the staff. The staff seem caring and well trained. Medications management is also good. I don't know much about the food, but I haven't heard any complaints. And there's a nice variety of activities: music, talks, card and games. Those who do best here tend to be frailâ€"�can be in a wheelchair.

Jane-2

My loved one recently was a long term resident at this facility until a few weeks ago when I decided to relocate them to another facility where they would receive better care, their needs be listened to and timely/accurate medication management. Unfortunately, the quality of food and services has gone from great to very poor, in my estimation, since they initially took residency here a few years ago. The executive management group seems difficult to talk with let along they act on various concerns. My loved one has also experienced numerous thefts of personal items. Relocating to another living facility is often difficult for seniors who have become well established with friendships. If the facility were better maintained, cleaned up and cared for as well as overall services improved, then they would have stayed here. The food especially isn't heart or diabetic friendly and very poorly stocked when they promise a snack is always available. I truely wish this facility the best.

Provider Response

Jean-3

My loved one lived here for several years until just a couple of months ago, Oct, 2008. She left because they have had such a high turnover rate in the management staff that everything has just gone to pot. The dining room doesnt provide good food for low sodium diets as well as they continue to run out of food for the second seating. The new dining room supervisor isnt willing to listen to the needs of the residents and continues to serve low quality food. The residents are afraid of complaining because they dont want another jack up in their rent. My mom knows of several residents who just moved there this year whose rates are already increasing another 8%. The front desk people are always sharp and don't want to listen to the needs of the residents. Plus, the place is never warm when it should be warm and during the summer the temperatures in the 3rd and 4th floor apartments aren't adequately air conditioned - in fact, they have to often leave the apt. doors open just to get some kind of cooling. The place is just a total mess and no one wants to listen or when you try to contact their corporate offices in Kentucky, they never return your calls or refer you back to the managers. They don't offer much in the way of outside trips and only have one driver who seems to give their all but has no backup. I would highly recommend not putting your loved one here unless you just dont have any other place to put them. Parking is non-existent. The grounds need improving because every chair, table, etc. is either very dirty or worn. Would check out many other newer places in the area if you can.

Provider Response

Joan-1

My dad has lived here for 3 plus years. He enjoys the many activities and other males living here. He can participate in outings, games, and especially doing things with the other men here. The food is excellent, care givers are kind and understanding to his every need and the managers always try to help solve any problem immediately. I highly recomment Montego Hts to others seeking a place for their parent or parents to live. There seems to be a warm loving atmosphere here where one can enjoy either being alone or with others. The rooms are also nice and spacious. I don't know how I would take care of dad if it weren't for this nice place

Jean-4

An older facility with much grace and charm. My loved one has been living here for the past 4 years and continues to enjoy the friendly staff, the attention of the caregivers and the excellent dining service & food. Every attempt seems to be made to bring comfort, activities and interest to my loved one. Especially enjoyed are the weekend rides and the activities throughout the week. They listen to my loved ones needs and try to serve her in every way possible. I highly recommend this home away from home that provides better care for my loved one that I could provide.