Brookdale Mirage Inn

JR

My mom is in Brookdale Mirage Inn. Where she is, they provide assistance to her and it's an ala carte kind of thing; depending on what level of care she needs. She is comfortable and she knows the people. They have a call button which is electronic and she wears it like a watch around her wrist, so if she needs assistance, she can just push that button. They come quickly and they are very good with her because she needs a great deal of assistance. I can't say anything negative about them. They offer 1-bedroom and 2-bedroom apartments, so you have your own place. She is in a 2-bedroom, 2-bath which is way too big and way too expensive. Before my father passed away, they were both here and even then, it was really too big. Now, we're looking at a 1-bedroom-1-bathroom for her. They have a pool, a movie theater, and a putting green. They have a restaurant and they offer meals in your apartment as well if you can't get to the restaurant. They also have a computer and a library. A lot of the amenities aren't open right now because of Covid, but they have a craft room and they have exercise classes.

Tam

My husband is in Brookdale Mirage Inn. It's actually very good. It's a beautiful and very clean place. They're very open to talking to you if you don't like something or you want something changed. I'm pretty well content with them. There are things that always slip through the cracks no matter where you are. For instance, he'd get a haircut, but they wouldn't give him a shave or he'd get a shower but they wouldn't give him a shave. It's been pretty good so far, I'd give them a high rating. The staff members are very, very nice. They're very helpful and always trying to do whatever you want to get done. They really go out of their way. I haven't eaten there, but I've heard from my husband that the food is really good. The facility is the cleanest one I've ever seen. It's a very beautiful place. They have assisted living, too. I have never walked in there and seen anything that's not wiped off or not cleaned. Actually, I intended to move to Arizona and take him there, but the reason that I decided to let him stay in Brookdale Mirage Inn longer is because he is in a really good place. Being in the memory care unit with the COVID virus, you can't go in and out, so I haven't actually seen their activities, but my husband has really settled in there pretty good. You can go into the kitchen and get things like bottles of water and some food in between breakfast, lunch, and dinner. They have a separate place from the rest where they can go sit and watch TV. They have an outside area with trees where people can walk around and sit out there. In general, I'm not there to be sure, but it seems to be very good. Every place is terribly expensive. For what they offer, it's a fair price, but that doesn't mean it's a low price, it's $6,500 a month. There are other places that are $7,000 and there's even some higher than that, but for what Brookdale Mirage Inn has, $6,500 is probably a good price. I would like to say though that I could not afford it if I didn't have long-term care for him.

Marty B.

My friend was a resident at this community and loved it. Rather upscale with pool, theater and even a cabaret. On cooler days he loved the 9 hole putting green.

ReviewerAT0224

Brookdale Mirage Inn was my first choice. It felt warm when you walked in. The person showed me around seemed fine and the residents there seemed happy.

Joan

I chose Brookdale Mirage Inn because the price was right. It was beautiful and still is. It has a majestic look. I've seen all Brookdales and this one is the best, without a doubt. It's a caring, close-knit group. My only complaint is the food is not so terrific. Sometimes it's wonderful, sometimes it's awful. It's not prepared well, but it's not bad food. We have a bus that takes us anywhere we want to go. It's not a bad life, in general. We have loads of activities here. There's lots for everybody if you're interested.

Jeff

I visited Brookdale Mirage Inn. It was a very nice community and the staff was helpful. They have two different apartment options: studios and a larger room.

barbara170733

I know many of the people that work there at Brookdale Mirage Inn. My mother and father-in-law lived there. They were very happy there. The rooms were very nice. They had 2-bedroom, and it's very good. When my father-in-law had Alzheimer's, they had a facility in the back where they can go, which was where my father-in-law ended up. He lived 2 more years because we had a fabulous caregiver who made him walk and use his brain.

smfh

We moved our parents into Brookdale Mirage at 72750 Country Club, Rancho Mirage, CA and had nothing but trouble! The management and turnover of staff was horrific, but not nearly as bad as the high pressure tactics used to get our parents to commit. This was followed by 90 days of erroneous billings and a 30 day notice to "pay or quit" (all fees were paid in full-their accounting system is terrible). After 4 1/2 months we received notice for a 7.5% fee increase effective 1/1/17. Our father had a medical issue and the nurse was summoned to appraise the situation. Based on her assessment she promptly called 911. The matter was resolved in the apartment by EMT, yet management called my sister saying Dad was being transported to the hospital. (Just one example of mismanagement/communication) Our parents moved out on 5/13/17 after providing a 30 day written notice and paying the prorated fees for 05/01 - 05/13. They received numerous robo calls stating that their account was delinquent, with the last call coming the morning of their move. On 05/22/17 after settling into their new (lovely) community, my parents received a billing for rental fees for 05/14/17 - 05/31/17!!!! This company has grown too big too fast, buying up properties in anticipation of the Baby Boomers needing Senior Living. The corporate office is out of touch with local properties and uses strong armed tactics on Seniors! This is NO WAY to run a business and certainly no way to treat Senior Citizens. I cannot explain the stress Brookdale has put on our 87 year old mother! Mom has felt that she was required to pay each billing as it arrived, and would have without our intervention. We are concerned for those Seniors who do not have a support system to oversee these issues. I would not recommend a Brookdale property until their upper management is changed, or goes through some intense training and implements procedures that accurately bill residents.

Provider Response

dfs-dc

The experience we had with our parents at Brookdale Mirage Inn was less than amiable . The marketing agent used the bait and switch game to entice our parents into signing an agreement with the community. We moved our parents in June, 2016. (No one from the community even welcomed us on that day.) My parents paid the agreed upon monthly fee. Corporate then sends three erroneous bills, which the local business office assures us would be corrected, only to then receive an "eviction" notice after two months! My parents have been married over 60 years and have not had even a late fee charged to them, now they are being threatened with eviction! Of course, they were not evicted and billing finally was corrected. However, after only six months of living there, they are hit with a 7% rent increase! There were several other incidents that occurred, and we finally moved them out of the community and into a locally run community, which is much nicer and significantly less expensive! However, we are still dealing with the inept business practices. After giving the proper 30 days notice, and paying the prorated portion of their monthly rent, corporate made two robo calls saying they have not paid their rent, then they received a final bill for the remaining portion of the monthly rent, when they moved out on the 13th! Even after contacting the local community, another robo call was made to remind them they had an unpaid balance due. I would never recommend this organization to anyone!

Provider Response

Jim403154

Brookdale Rancho Mirage looked very comfortable and nice. The rooms were a reasonable size, and the food was good. I have eaten there a few times. The service was good, and the people were friendly. The residents seemed pretty satisfied. They had built-in activities and transportation.

A Neighbor1

We visited Brookdale Mirage Inn. They were very kind and pleasant. They showed us a very nice room and different options. We didn’t eat there, but the dining room was nice. They also have little buses that take residents shopping and to doctors' visits. Everybody seemed happy, but you can't know what it’s really like until you're in there.

Bobbie9

I visited Brookdale Mirage Inn. They had a great chef. They had amenities. It was very nice. I think it's high end. It was very beautiful inside too. The staff was fine.

Anonymous118878750

Brookdale Mirage Inn is good. It was my second choice of the four that I looked at. They had lovely facilities. They had a lot of flexibility in the floor plans. I did eat there, and it was very nice. Also the facility is across the street from a shopping center.

Dianne27

Brookdale Mirage Inn (formerly Emeritus at Rancho Mirage) is one of the top two places conducive to my parents. It does not have a skilled nursing facility right on their campus, but there is one right across the street that they work with. What I did remember the most about Mirage is that they have what they call Safari lounge, and they have a cocktail hour every day at 4 o'clock, which I think my father would very much enjoy. He likes to have his little cocktail. They also have a Men's Club and a theater, and they have therapy available and a nursing staff on call 24/7. They have a hair salon available for the women to get their hair done there, exercise facilities, and a swimming pool, and it has two-bedroom apartments, which is what would be more accommodating for my parents. It was very nice.

Caring102132650

We went to Mirage Inn for a visit, and the place is absolutely gorgeous. It's like walking into a fine hotel. The rooms themselves are very nice. It's very open and cheerful. It's really good. The drawback is that they have few activities, and it took so longer for them to serve the food, but the food is very good.

Ed25

We have been to the Mirage a couple of times. It was very nice, and some of the things we liked about it is that there were three meals a day or an open restaurant all day. The food was very good.

Caring77153550

Mirage Inn was very nice, new, clean, and it didn't depress me. The people were friendly. They had nice grounds. They also had a nice swimming pool. They had an ice cream parlor, a theater and a beauty salon. They had some rooms that were nicely finished and optimistic looking. However, they advertised that they had meals without sugar and salt but the lady that I talked to had no clue.

Kate14

Mom was supposed to move in to Mirage Inn. It was clean and it seemed a little more upscale, which my mom was used to. It was very well planned and seemed to anticipate all the needs that you might have. Both the people who lived and worked there were kind, helpful and friendly. The two gentlemen who showed us around were above and beyond the call of duty. They worked very hard. When my mom fell, one of the men was very attentive to me and my family in taking care of anything and she hadn't even moved in. He was that kind of a person and I was very impressed with him. The food was great. She would have had a two-bedroom apartment and it was very spacious, nice, clean and well kept up. However, she had an accident before thanksgiving and she passed away.

Linda74172550

From what I saw at Mirage Inn, overall they're a fine facility. The staff was good too. However, this facility was a different option for us. It was a little too small and it wouldn't suit my mother's personality. Their clientele, activities and environment were too formal for her. There's nothing wrong with Mirage Inn because I think they do a good job, I just don't think my mother would have been as comfortable being there.

Cathy33

Mirage Inn was nice. The staff was very good and knowledgeable. They were more casual to people and not quite so formal. The rooms were average in size. But they looked a little bit run down and it would be better if they had nicer living areas. The food was good. They had nice parties for the people every so often like pool party.

Caring6080

Mirage Inn seemed alright. The staff were fine. Rooms depend on what you want to pay.

cam1

What a beautiful facility with all of the creature comforts in place. They have a beautiful pool area; the dining hall is a bistro and a gorgeous library for the scholars to continue their quest of learning. The staff is exceptional and caters to their residents needs. The staff was friendly, warm and helpful. The residents were all smiles and seem to be enjoying life. They have a full calendar of events and activities. They offer religious services for both the Christian and Jewish community weekly and all faiths are welcome. The food looked amazing, many choices and the staff will work with any diet accommodation that is needed. There is a major Medical Center nearby and a Nurse on call 24/7 on site. The rooms and apartments are good size and beautifully decorated. The common areas are very clean and also beautifully decorated. This is a beautiful choice for your loved one if you're looking to relocate them.

Thad

The Mirage was on my top 3 of all the places visited. The personnel met were all fantastic. Upon entering the community it was very warm and inviting, Met many of the the people staying there who said "they loved it". Had lunch and the food was great. This is where my sister-in-law will be stayng.

Michael F.

I was highly impressed by Mirage Inn. Although it is actually located a bit outside of Palm Springs in Rancho Mirage, the short drive was worth it when you came up to the front of the building. It is in a quiet, peaceful, and serene setting - almost like a desert inn - and not anything like a "typical nursing home." The air quality was amazing and very dry - which was great for patients who had allergies to mold etc. as my client did. He had no complaints about the facility whatsoever - telling me that the "food was great" and that a lot of attention from staff was spent directly with him - which was a definite plus. He was part of a "custom care plan" that Right At Home provided for an extra fee to his family, which centered the focus around taking care of his specific medical condition. His diet, sleep schedule, and activities were all based around his specific medical needs - which I was very impressed by. I would highly recommend this facility to anyone in the DHS / Palm Springs / Rancho Mirage CA area.