Manorcare Health Services-Hemet

Anonymous420588

My dad was in temporary rehab at ManorCare. They happened to have a contract person who was working with Dad, but he wanted none of it. There's one thing that was so critical. They told me not to worry because they have a plan of care and that they'll take care of it, so I thought that was so good because the last thing I need is one of those calls saying "he's on his way home." Guess what they did? He's on his way home. My dad can't take care of himself, and he can't even walk ten feet. I asked what happened to the plan of care they promised me, and they gave me a whole bunch of blowing smoke. I was so angry. They didn't give him any medication at all and just blew off any responsibility. My stress was through the roof. I use nothing but potty mouth to describe them. There were some good people who were trying hard, but you do not discharge a patient into a dangerous situation without contacting a relative. They're asking somebody with dementia if you want to go home and if you're okay by yourself. That's stupidity, and I hate them.

Provider Response

LoriL1969

I recommend Manor Care .... It's home away from home!!!! ALL LEVELS OF STAFF=EXCELLENT CLEANLINESS= EXCELLENT GREAT REHAB/PHYSICAL THERAPY /OCCUPATIONAL THERAPY=EXCELLENT... Everyone that works there know our names and greets us in the halls or wherever you are in the building by your name and are very courteous and Professional !!!!! Thank You Manor Care Lori L

Provider Response

Maricela 96

Family & friends please share this please don't send your loved ones to manor care it's the worst facility ever the personal is horrible well I have to say there is 2 RN that are really good and nice but everyone else is horrible please be careful with this place my mother in law has missed two chemo appointment because the social work would not get transportation to her appointment we have been discriminated and tried bad because we brought to someone attention how they where treating my mother in law please share family & friends thank u .

Provider Response

Very Concerned Son

Mother admitted after surgery. Staff is nice and may be capable. However, check other site reviews. Because this facility has a common reputation of being under staffed. My mother and another patient have told me the same remarks I have read online about difficulty in getting staff assistance, timely medication etc. I know in our case, pain killers arriving hours late and taking a day to check or get test done while with-holding new medications etc. Point is, by the time a doctor comes a day later it may be the difference between life and death! I could go on about multiple phone transfer disconnects etc. Suggest you look elsewhere!!!!!!! Signed, Concerned Son

retiredRN333

No nursing staff was available to receive patient when she arrived -- family members had to assist the transport staff in getting patient transferred from gurney to bed. Family member had to sign for patient as NO staff from Manor Care was there to sign. No staff was present to orient patient to call bell or how to work bed. Patient contracted C-diff while in Manor Care, multiple other patients had active C-diff at this time. Poor technique was witnessed -- housekeeping without gloves or gown cleaned floor of room and touch surfaces, removed disposable mop head (again NO gloves) and without washing hands went to clean the next patients room. When patient asked to be taken to the toilet she was told to "go in your diaper because I do not have enough help to get you up". Contacting anyone from administration is extremely difficult, we were generally told "they are in a meeting". The discharge procedure was both stressful and grief filled due to poor communication and planning -- Not all staff was bad. Some of the nurses, PT and OT staff displayed knowledgeable and kind nursing and rehabilitative skills. And, Manor Cares ability to mask the typical smell is a plus. However, if you have a choice then choose a different facility.

Celeste3

My grandfather is at Manorcare. We had issues with them losing his clothes to the point where he no longer trusts them to wash his clothes. We have a woman to pick his laundry weekly because they lost all his clothes and never recovered that. His surgery required that they make a very large incision on his leg, and for some reason, he has not been healing very well, and the doctor told the nursing facility that they have to change the bandages every day. However, it is constant battle getting them to do that. The staff is fairly nice, but I think they could be better.

Caring103393550

The nurses at Manorcare Health Services are very caring. When my grandmother rings the button, they come right away. They’re very respectful and kind. Originally, she was in a 2-bedroom, and now, she’s in a 3-bedroom. They’re not the biggest, but they suit her. She doesn’t have any complaints.

Becky16

My aunt was in Manorcare. It was horrible. Very poor communication. They were not clean at all. The place smelled so bad. My aunt ended up getting a decubitus ulcer on her bottom and it was bad. She kept falling out of bed. They wouldn't even check on her for hours, and she'd be lying on the floor. They did not allow rails there, or mats, so when she'd fall out of bed, she'd fall on the hard floor. That was awful. She got a lot of cuts and bruises in there. They could improve on the cleanliness, and the nursing staff needs to attend to the patients.

Caring7486

Dad has been in Manorcare twice. I love the staff. They took care of my dad and they were really good to him. Everybody was nice and helpful. The food was really good. Unfortunately his insurance won't cover it.

DarkLordofPie

It was clean and they treated the patients I saw well. They gave plenty of time for visits and respected our privacy.

spunkinhead

I walked right in, was not greeted or asked who I was or who I was there to see. The facility appeared to be clean. I visited my mother in law twice while she was there and never saw a nurse come in and check on her or her roommate whom was paralyzed. My mother in law complained that the nurses were slow to respond when she requested assistance. At one point she had asked to have her bed sheets changed as she had not been bathed in 2 days and was laying in the same sheets. After waiting an hour for the nurse to return, my mother in law was able to get her own sheets off the bed and through them in the all way to get someone's attention. She stated she would never want to go back there again. I was not impressed with this facility or it's staff. Anyone could walk right in and do whatever they wanted in that facility.

Nanny18cali

Visited this facility it was clean and staff was helpful!

Alphanumeric83

To start off me and my wife would frequent this facility at least one to two times a week and at various times of the day and night to check up on our Grandma. At first glance of the outside of the facility appears to be very nice and clean. The same goes for the inside of the lobby and through out the halls, although the flooring could use a bit of touch up. The rooms are pretty small in nature being that they fit an occupancy of two patients, but other than that the rooms appear to be otherwise clean. The staff was for the most part friendly, that was of course when you could get there attention. I would have to say that my only real complaint would be the lack of knowledge that the nurses had for my Grandma, which in my book is one of the most important things to me. I'm not sure if it was due to communication error on both parts from the doctors and nurses, but whatever the case I felt that it was something that needed to be addressed. Overall I give this facility a average 3 star rating. My Grandma made a full recovery and is out now and doing great. At the end of the day that is all that matters. Just one quick bit of advice no matter what facility good or bad, if you want good care for your loved one then I recommend that you show your face and presents frequently and the more the staff knows of your frequency the better overall care will be and don't be afraid to always ask questions. Thanks.

SBSW

This skilled nursing facility and rehab center appeared clean and well organized. The facility is centrally located in Hemet with easy access and parking. Easy access to shops and public transportation also. The facility has a pretty lobby with burgers and hot dogs being served to all staff, residents and visitors in the lobby the day I was there. As I walked around I observed many seniors being worked with for physical and occupational therapy. Busy place! I observed the staff being caring and attentive to the residents. When I visited I also saw many visitors in and out to see thier loved one. I had a positive feeling when I was there.