Westview Healthcare Center

Rebecca

My mother was at Westview Healthcare Center. Some of their staff were very nice to her. What I didn't like is that in the almost nine years she was there, they filtered through their staff about 6 or 7 times. And my mother always had stuff coming up missing. Like the pretty flowing dresses I got her, like the ones she used to wear when I was little, they're all gone. All she had was a bunch of second-hand hand-me-downs from other residents who either died or were discharged there, but all the nice stuff that I bought my mother was gone. I was not satisfied. They overdosed my mother on her high blood pressure medication. They didn't put up alarm systems to notify the staff when she got out of bed. She has been confined to a wheelchair since 2019, and she fell out of the bed and broke her femur. God only knows how long she was down. Their food was ridiculous, too. They're supposed to assist my mother with feeding and drinking because she has trouble gripping everything. And every time my mother has gone to the ER, they say she has been dehydrated. And when I bring her food, she eats like she's starving. My mother is very picky, and I know that much, but when I went in there a few times, my mother was just sitting there eating the cake dessert because she needed some food. Medicare won't replace her dentures, so she's got sores on top of her mouth and her mouth hurts. One time I went in there and they had like a little slab of cheap steak on a plate that wasn't even cut up. Because she couldn't chew it, she was just eating whatever scraps she could fit in her hands to get it in her mouth because no one was helping her. Regarding rooms, the private pays have their own room, but with Medi-Cal, they're cramped together. And the atmosphere was like one step before the morgue. As you go down the hallway, you start to smell pee.

GH

My wife stayed for rehab for about a month and a half at Westview Healthcare Center. The general appearance is very nicely kept exterior-wise, but in the interior, I keep up on the cleaning, although it is a little bit older, and it shows in some respects. They seem to be a little bit lacking as far as equipping rooms, mix-ups with TV remotes, problems with extra wheelchairs, and problems with doing physical therapy with my wife. They pushed her out in the middle of the hall at the nurses' station and left her there for hours, so the care wasn't really good. They're overworked and understaffed. The food was not very flavorful. It's nutritious enough, but the cooks were told to keep price down by watering down juices and stuff like that. They'd gather the residents together usually once a day for sort of a chitchat and entertainment. They also had a craft room. They need more people to help the residents because there are so many times you'd call for help and you had to wait because they're busy somewhere else.

Kathy112326750

My father-in-law is at Westview Healthcare Center. The general appearance of the facility is old, but the staff is very caring and giving to the patients. They do occupational therapy and physical therapy. They do take him to listen to music, but he is not able to participate in any activities.

Sandra111821150

Westview Healthcare Center was very good, and the one who should be commended the most for going above and beyond was the nurse named Robin. I have never seen a nurse work so hard and so dedicated. She was the one who got everything done for us.