Heartland Rehabilitation And Care Center

KIMbo4084

The rooms are smaller, but always clean, the staff are friendly, attentive and responded to my friend's needs w/in a reasonable amount of time, and there were always activities available for all the residents to participate in (if they so desired). There are different options available such as private rooms, a large dining area and a smaller dining area but my friend likes to eat in his room because the larger dining area can get a little noisy, the food is better than hospital food and they serve a variety of entrees. The occasionally have outings for the residents to go out to pizza restaurants together (if they are not restricted due to health concerns). My friend has been living here for 4 (+) years and says he wouldn't want to transfer to any other facilities because he has formed personal bonds with staff, enjoys the company of his fellow residents and is quite content with this facility.

Friend of Family Member

Heartland is an older facility, but don’t let this turn you way. The care that the staff provided to the residents is truly something to be proud of, especially during these tough times of retaining their long term staff while selectively recruiting new staff members. Heartland is built around the love & care that I’d want for my own loved one. Several staff members have been employed with heartland anywhere from 5-29 years. That says a lot about their dedication and loyalty to not only their company, but also to their residents. Heartland has several “repeat customers” and for good reason! A very good friend of mine could not brag enough on Reta (HR/ABOM), Sherry & Belinda (Medicare & LTC Nurse managers). They know they’re stuff!!! Special shout-out to The charge Nurse, Stephanie, for ALWAYS being available to my best friends mom, even on her days off. I’ve toured other facilities in the past, but someone’s attitude can make all the difference. Heartland has ALWAYS had someone greet me at the door and fill me in on what’s next (even if I forgot for the 477536th time). I never feel rushed and always feel that I’m the focus point. If someone doesn’t know the answer, they always run to find someone they does. They have great teamwork and you can definitely tell what matters most-resident care.

Shari

My mom went for rehab at Heartland in Benton. The experience was absolutely horrible; it was a nightmare. It was awful, it was terrible, and I cannot begin to explain how bad it was. My mom called me every single day, hating it and miserable. I had to take a TV out there because her TV didn't work, and they wouldn't fix it. I had to take a bag of ice out there because they told my mom they didn't have any ice. She caught COVID there and when she did, they put her in a wing with all the other COVID patients, and they were only checking her vitals once per shift -- that's once every eight hours. There was only one nurse taking care of all the COVID patients. It was so bad that when I called to talk to them, they never answered the phone, and they never return my calls. When I called and was talking to my mom on her cellphone, she sounded so bad that I called my sister. My sister called them demanding that they take her to the ER. When she got to the ER, they immediately put her on a ventilator. That's how bad she was. So I hate that place; they were horrible. I was able to go and see her at her window. I think her room there was actually bigger than the one at the other facility she was at. The room itself was fine, but while the other facility is like a community, this one was like a prison. Also, when I went to get my mom's stuff, they didn't give all of it back. I don't know if they've misplaced it or what. It probably wasn't so much the staff's fault because they were short staffed, so I'm sure that they were very busy, but they just were also not nearly as caring or as attentive as they should have been. I'm sure they probably would be better in a place if they had more people; it probably wasn't their fault. I don't know who set up the rules, so it probably wasn't much of their fault. They could improve on everything but I would say especially, with the level of care that they're giving, the communication and their attentiveness to their patients. My mom was immediately put on a ventilator after we insisted that she be taken to the hospital, and we had to insist that she be taken.

Mixologist 3

The Staff at Heartland are caring, patient and have a genuine concern for your loved ones well being. Selina I. is true example of the kindness they devote to their patients! If you are looking for these qualities when searching- go ahead and put Heartland at the top of your list‼️

OMG!

Horrible! My mom was here Oct 2012. Totally under staffed! If you request help, anything it takes at least 45 minutes to get anyone. There were other patients there that were served a meal and was not eating because of arthritis or some other element, so this person would just not eat since no one was around to feed or help them! I felt so sorry for them. There was a man is a chair that was crippled up and slumped over, head touching his knees, he was 2 seconds from falling straight on the floor...and of course NO ONE was around. Horrified to say the least. I am calling social services in Little rock to report today. Hope this helps ;)

Happysun

I went to go visit a friend at this facility and I was impressed with how the nice the facility was. Also, I really like the area of where the facility was located at. The facility looked very small on the outside, but I went inside and it was very spacious. The staff members were really nice and I was so impress with the gentlemen that helped me find my location. I was happy because I kept walking in circles and I couldn't find my location. I was excited to see a view of the entire building though because it was my first time visiting. When I made it to my family friend room; I was really impressed of how nice her room was. Her was really nice and spacious. She was so excited to see me and willing to tell me all about the place. She told me the staff member were really nice and helpful. And she told me they stop by constantly, so I was so excited to hear a good report. She told me that staff members do activities daily as well as take them places. Also, she told me that the food that was served tasted great all the time. Also, she had an refrigerator inside of her room as well when she wanted a snack. She told me that snacks are available all throughout the day. We went on the patios to sit in the rocking chairs and enjoy the weather. I thought the outside view was really nice because the area was shady and we could see the view of the birds as well. Also, we could see the cars in the community pass by. After all, I really enjoyed visiting with my family friend at that nice facility.