Right at Home Beckley

Vinia H

The agency has helped me around the house to make my experience positive. I would recommend them because they are a good company.

Geraldine S_7

The caregivers usually do things I can't do. I would recommend the agency because the girl I have had is really good.

Evyonne B

The agency visits you and checks up on you. Even went the lady is checking me in, she gives instructions and asks if anything has changed, to contact them real quick. I like that if you need the agency, they will step in if you need to make an adjustment, time-wise. Sometimes I may need my worker here at 8:30. They are willing to work with you.

John & Susan P

They make an impact by just doing their jobs. They're punctual and they do the job.

Chloie C

Just having someone here with me makes it to where I don't have to worry. They stay in touch and the workers are good.

Barry P_3

I get taken care of and never miss any appointments. I like my aide because she goes above and beyond for me.

Mary M_107

It's nice to have someone here at night. I would like the substitute caregivers to be a little more informed.

Anonymous_7656

They are here in case I need help. Their presence makes a difference. They are caring and friendly.

Dennis M_21

The caregivers take me to the doctors and to the store. They are all good people.

Teresa B_17

I wish that I had more hours, but I am doing better now. They made me feel safer in my environment. They have helped a bit and it has made a big difference. I am losing hours.

Drexel S

They have helped by helping with his daily functions, which helps me take care of him. The worker that comes to the house is great.

Fonzie N

My dad is less than cooperative, so it is difficult to push back with him, but I wish that they could. They are there in case he wants something done, and they let him know that someone is looking out for him. They were good in terms of working with me, they did a home visit to meet us. They got information relative to his needs on-site.

Reba P_2

I like that the caregiver helps me with things like washing dirty dishes, and counters. I like that they have good employees.

Valorie W

The agency has treated me well, and kindly to make my experience positive. I would recommend them because of the quality, and hours of the care.

Samantha R_3

The services have been a positive movement in her life. The agency is very personable. Everyone knows my name, and that means a lot to me.

Brenda B_18

They make sure I get what I need and the workers are doing their job. They are nice and good people and try their best.

Frances H_7

I like that the caregiver goes to the drugstore for me so my husband does not have to walk. I like the caregiver coming on time.

Mary T_39

If they can find someone to help me, they will. They have a good attitude. They do the best they can. I love them. The manager is a sweetheart and a good woman. I like that they have a good attitude, work hard, and find somebody for clients so they won't do it alone. I love her; she is the best manager I've had.

Charity R

They need to be trained on basic homemaking skills. They seem to care.

Judie H_1

She was a good worker, everything I asked her to do, she did. She took me everywhere, and she was always with me. She was good to me, she was a hard worker.

Emerson H

I like that they do so many good things. I like that they come here to help me.

Gene & Donna H

On the days that they have care, it gives us peace of mind that they are taken care of. It has worked well for what we need.

Vicki H_8

She takes me to appointments. The primary caregiver is excellent. They sent several replacement caregivers and I was alone on other days. They didn't do what was needed. One girl fell asleep. One caregiver brought her children. None of them did any housework.

Sharon W_31

I'd be very hard up without it. They have always had good people for me.

Raymond W_7

They take me places so I can get groceries. I like the services they provide, like taking people places and doing things in the home.

Ray D_3

I would rather do it myself. I don't have any issues. It helps to have her do the laundry. She isn't perfect, but she is good. I am just used to doing everything myself, it is hard to adjust to letting someone else do it.

James F_26

I can go out and not have to worry because they take great care of my husband, I feel really comfortable. They provide me with a really good caregiver.

Oscar Lee H

I don't have to worry. I like that they are very flexible with our schedule.

Debra S_18

I can't lift things or put sheets on the bed. They help with that and bringing groceries inside. I like that they do whatever I can't.

Linda B_76

It gets very stressful and it has been a life changer. We were doing it, and we didn't have time to go out and grocery shop or do things together. You just need a break and gather yourself. It's been a blessing. I would highly recommend them. I like them because they have a good reputation in the area. I feel like they work with your schedule and what you need.

Teresa B_20

The caregivers do my laundry and do my dishes and help me prepare food. I like that they are attentive to my needs and really friendly.

Elvira R_1

I like that we do not have any worries. I like that Tana is excellent with my mother. I like that she talks to my mother properly.

Nancy H_40

My mother has dementia so consistency is important and it caused my mom so much anxiety. She was afraid to be alone. We were with them for a year. The caregiver would call out at least once a week every single week. They kept telling me it was hard to find other caregivers to come based on where my mom lived, but I'm not sure why that was a problem. So we are with a different company.

Provider Response

Anonymous_1713344078

The client likes the caregiver and she's good with the client. The caregiver is good with sitting with the client. Sometimes the caregiver calls in and a lot of times, they don't provide somebody else to replace her. She will call in and not show up. Then, I'm left without anybody.

Eulas W

We can't drive, so they take us to places we need to go. I like the fact they come in and help us with our baths.

Lisa E_3

They are here on time and even do extra at times. I like that they always do their job well.

Cissy S

They give me someone I can talk to. I like the lady that comes here to help.

Lavada R

They help me by making sure there is someone coming out, or they're very accommodating. I would like to see their time schedule improved.

Anonymous_7379

My life has been easier because they help me out a lot. I like this agency because of the girls.

Amy S_17

They've helped the most by taking care of the things that have to be done on the rough days. I like that they are efficient, always on time, and do what they say they are going to do.

Loretta S_4

I couldn't do without it. They have been good to me and made sure I've had care.

Charles W_22

I can get out and do things. I am in a wheelchair. I have been with them for 15–20 years.

Claudette L

The agency sends someone who does a lot of things I can't do. I would recommend them because they do their job.

Robert M_88

They come in and take care of me like their supposed to. I have good caregivers.

Carolyn J_9

I need a lot of things done around the house and they help me out with all of them. I like that the people are friendly and very courteous.

Jacqueline K_3

The two that were there were wonderful. The people that work with us are fabulous, but everyone else was off and on. Megan was wonderful.

Barbara J_23

My caregiver is an outstanding person. I would like to have longer hours.

Donna B_36

I've been in the bed for six months and they help me with anything I need. They are very nice and reliable.

Julia P_4

They need to have more communication. They need to have more consistency with the caregivers.

Phyllis P_8

My caregiver does a lot of things for me. I have ambulation problems, and I am not able to do a lot of things around the house. I would recommend them because I can always get in touch with somebody, they answer my questions, and they always try to provide a caregiver for me.

Joseph K_11

They can generally talk him into taking a shower or change his clothes when he resists. They are very caring, observant, and helpful.

John F_38

The agency is very cooperative, when I have appointments and I need times changed, they are good to do that. I would recommend them because they are very cooperative and seem to have people who know what they are doing.

Anonymous_7104

They bathe me. I like that they find me a sub when I need it.

Linda B_83

I like her going to the store for me. I like the caregiver that I have.

Christopher Y

I get things done around the house that need to be done. I have someone here, so I am not alone. They always make it a point to be respectful and courteous.

William R_44

They made the experience positive by sending this guy here, I've had some bad ones before. I like the worker that they gave me.

Delma C

We enjoyed her. They could motivate her to get up more. It's given her some freedom so she doesn't have family around all the time and it gives her someone to talk to.

Margaret C_30

The caregiver goes out with me if I need to go anywhere. They work with you to solve issues.

Emily D_1

They could actually make sure the workers know how to clean. I just recommended them and got another lady using them. I recommended them because you can call them when you need to.

Charles M_21

They have provided the service and it's been really good. I would recommend them because I have an excellent caretaker now, and I am well pleased with her.

Cleo L_2

If I need to ask any questions, there is always someone available. I have already recommended them.

Syed & Amna Z

I like that they were helpful and did what we needed. I like that they are nice. When I would complain, they would take care of everything.

Richard D_34

I like the information and training they have given us since being with them. I like that it is so easy to make contact with them.

Lydia R_1

I am not completely blind, and I need someone to help me around the house. I think it is a good service to provide to people in need.

Patricia C_30

If I come across problems, they go out of their way to help me. They try to assist me to the best of their ability.

Charlotte B_7

They call and check on me all the time, every month. I like some of the people that work there and the caregiver I have is really great.

Glenna H

They help with sweeping and mopping. They're dependable and always do what I ask them to do.

Lola E

They get her cleaned up, keep her safe, and provide companionship. They send good caregivers, and they're good with scheduling.

Anonymous_7613

They can be more thorough with the cleaning. I like that the agency has people come in and do not call off.

Sandra H_24

Sara is here daily, and that really makes a big difference. I like my caregiver.

Clara D_1

It depends on who you get for a caregiver and how you get along with them. I like that they are pretty good about if you don't have a caregiver, they are good about getting you one

Anonymous_7639

Giving me a consistent worker. The quality of workers and office staff could be improved.

Louise S_16

They have made life easier because they provide services. If something is going to be interrupted, they tell me. The communication has made the situation good. I would recommend them because they are pretty good to communicate with you, return your calls, and take your calls.

Anonymous_7591

They clean everything up around the house and that helps me. I have 3 different caregivers; and it's so good to have someone in the house to talk to.

Brian K_10

It's been helpful because they take me to the doctor and appointments. They have good people that work for them.

Paul C_25

They provide transportation to appointments. They do the job.

Ronnie B_5

The caregiver knows how to do the job. They have good caregivers.

Robert B_82

She answers all of my questions. I like Melissa. She is caring.

David N_9

They help me by cleaning. They are good at the cleaning service.

David M_73

They have helped the most with providing home care for him five days a week to give me a break. I would recommend them because you can call them at any time, and they will answer your questions.

Pamela P_6

I have a wonderful worker who I have 8 hours a day with. They can improve weekend and night care.

Bob S_47

They are very helpful with things we need to have done like bathing. I like that the people are really easy to deal with.

Charlotte F_4

They sent some good people and followed up with the nursing representative that came to visit. I like that we have had two caregivers that come and both have been worked out very well and have been fully engaged with Charlotte, have been very attentive, and have done some very light housework. The one we have now is very engaging with Charlotte and she likes her very much.

Susan W_33

They've been a lot of help because they can do things I can no longer do. And my husband passed away, so they help a lot. I went through a lot of workers, so they find me workers.

Garry B_1

She comes right when I need her. I completely trust her. I had a couple of workers that did not work out, but I have a fantastic worker now.

Billy C_1

They check on me and make sure I have what I need. They are prompt, on time, and help out with whatever we need.

Michael C_43

There are things that I have a difficult time doing now, and the gentleman from Right at Home does it very competently. I like that it is something that I needed to have done to help me.

Devin D

They have provided a good, caring person. They have good personal connections.

Robert M_75

My caregiver and I take turns cleaning together. I'd recommend them because they're here every day and their services are great.

Rebecca F_6

They need consistency with the caregivers. They give me service.

Janice T_7

There is nothing that she will not do for me. She even makes sure I have my cup of coffee before she starts working. The agency really knows their business and they send people out who I enjoy having company with. If there are any problems that may arise, they call me to see if there needs to be an adjustment.

Alice B_9

I get them for 3 times a week I would like more hours, but my worker does what I need to be done and she keeps everything clean. Everything has been what I expected it to be.

Doris S_16

They have helped the most with getting me up. I like that they are always on time.

John S_98

I can't think of anything to improve. The caregiver that John has now is fantastic. Everyone has been nice and helpful.

Maxine B_3

The biggest way they've helped is finding a qualified caregiver. They have been open to feedback and have worked with me to find a good caregiver.

Tamiaka Q

It helps me. She lifts me up when I down. They meet my needs.

Bobby E

I'm not sure how they can help me any better or improve. I would like to see them improve their quality of people.

Tonya M_2

It has helped me get to and from doctor's appointments. They can have a lot better communication.

Amanda R_1

They do my cooking and cleaning. I like that you have someone come in that can do things for me that I can't.

Kelvin M

I don't want to think about trying to deal without him. He does things before I even know that they need to be done. I would recommend them because of their attention and willingness to accommodate me.

Kenneth P_8

She does a lot for me. I would recommend them because the caregivers are very reliable and efficient.

Dana N

My caregiver provides high quality care. They are very personable.

James S_55

She does what I need and a little bit more. The service is great. Everybody is considerate and wants to help. They are respectable, and I am satisfied with my nurse.

Benita H_1

They have helped the most with mopping. I like that they provide a lot of help for me.

Douglas B_5

She cooks for him. She changes the bed. The one we have now is great. We have been satisfied with everything she has done. Her name is Stephanie.

Jeremiah L

She cooks for me and does what I ask her to do. They're nice, treat, you decent and work hard. The workers help me a lot.

Susan C_53

The services have helped me do a lot more around the home. The services are great and it is always provided. I get all the services that are needed for my needs.

Brendon M

Their services help me have a lot of free time. They help me do stuff I can't do alone.

Joseph S_22

The caregiver is reliable and is there to give me a day off. They always have background checks done on employees.

Anonymous_6924

The caregiver needs to stay off of their phones. They should come on time.

Gary H_19

They got me a good worker. They call frequently to see if everything is okay. I like the young lady; she's prompt and tries to help me eat healthier.

Valerie D_2

They give me home assistance. They're good. I have no problems.

Joycelyn K

They have provided me a person who has gone above and beyond. They find people that work well with me. They do everything I ask them to do.

Barbara C_54

The agency has caregivers that are on time. I like the agency because they are reliable.

Olivia W_1

They take care of her. They feed her. The girls are pretty good. Olivia has always had good workers.

John C_61

They have helped the most with house cleaning. I like the good workers that they send out to help me.

French T

They have had a positive impact because when I have needed something, my caregivers have always done it for me. I like that all my caregivers are very nice and very good to me.

Stephanie G_7

She helps me with showering. I like that they are always there for me when I need something.

Cynthia M_16

The services have had a great impact on my daily life. They should train the caregiver to provide better care.

Nancy M_64

The service impacts me greatly my caregiver is great. I would recommend them to everyone they are great.

Erik J_2

Mostly, they help with my housekeeping. I have never had any problems with the agency.

Martha B_18

They have cleaned my house. They come into your home and they really do help.

Franklin K

As long as I have an aide, it's wonderful and I pretty much always have a caregiver. My caregivers have helped me the most by doing what I ask them to do. They lockdown my inside windows. I have a huge mirror in my living room the size of a couch that they clean. I don't see that they can improve anything. There's not much I don't like. I like that sometimes they go a little bit beyond what I ask them to do.

Gregory M_5

They're great. My caregiver has helped me the most by helping me get to the stores and get my groceries. She cooks for me and she makes my lunch. I like that they make sure I am alright, they check on me, and they come around to see how everything is going.

Phillip C_4

They could provide better workers that show up.

Linda M_47

They provide good care. I like that they are always available when you need them.

Phyllis N_3

They call to find out what I need. They do anything you need them to.

Thomas M_24

I like the service. They know what to do and do it.

Daniel E_6

The aide is excellent. They are always there.

Barbara S_71

They have someone in my house working. I like that the caregivers, they are fine.

Janet M_21

I can not walk well, so she does my errands for me. I like that they are very personal and they care.

Terry M_9

They've done everything they said they would do. She helps me a lot. The lady does her job well and is a friendly person.

Carol G_23

The caregivers help me by being compassionate. I like that they get back to you in a timely manner.

mgothard

I was calling to inquire about a caregiver schedule and the receptionist “Terry” was extremely rude when I was asking for clarification about another change in my fathers care. Terry hung up on me. The gentleman that took the call when I called back was combative as well and actually laughed at me when I was hanging up the phone. Given the delicate nature of providing care to incapacitated, elderly humans, these two employees were not compassionate, kind, or understanding when all I asked was In the future to be notified if a caregiver was going to be switched-to protect my loved ones safety. (I’ve asked more than once). We have 1 AMAZING caregiver from this company but the rest have not been helpful. We have had feces left all over the bathroom and-for the most part-aside from the one amazing worker we have, the care has been inconsistent and not reliable. We cancelled. I’m still trying to figure out if we were over charged because the initial woman quoted us $4 less per hour than what appeared on our bill. $60 a visit is hard to swallow when they just come in and sit. Leave trash everywhere, then leave. If your loved one really needs exceptional care-or even just good care-this company is like flipping a coin. It could go either way on any given day. Most days were bad. Please be cautious when choosing this company for your loved one. I wouldn’t trust them with my family.

Provider Response

Ronald

Right at Home Charleston did a good job of helping and care of my mother. When changes were needed, they were very helpful, prompt, and understanding.

Polly

Our helper was Henry, a wonderful young man. I contacted the local group (above) and expressed our appreciation for the attention, care, concern and willingness to not only help my husband but was most willing and eager to help me. So pleased to know of such a group; don't want to be in need, but never know when that time may come for all of us.

JRW334357

I liked Right at Home Charleston/Beckley. They came in and watched Mom and Dad, cleaned the dishes, and made sure they ate and were comfortable. The caregivers were fair, though I was not totally happy with it. They should be leaving their cellphones at home and stop texting while they're here at the house, and should not be so lazy.

Provider Response