EvergreenHealth Homecare

Dotty

This was a terrible service. The RN who was assigned was cold and rude.He never touched the patient and when we asked for a different nurse they sent him out and they cancelled the service. The next day the patient was admitted to the hospital with abscess, UTI and MRSA.

mellinbell

If you want the option to transfer out of hospice, do not use these people ever. Every time i called with a medication question, i was told to stop life-continuing meds not related to reason for hospice. Strong opiates were prescribed in layers without research of interaction with other meds - i had to point out their error after husbands vitals plummeted. Was also encouraged to have husband placed in their inpatient facility - exactly the opposite of his wishes. Scary, self righteous group of people - do not recommend.

dwvs

Day 4 with this Hospice chapter and so far, not impressed AT ALL! Services are not as described, horrible/lacking communication.. For all of the wonderful things I've always heard about Hospice devices, I would never, ever recommend this chapter.

kellyscott

My husband was served by Evergreen Hospice. It was not at all the way they descried their services to us. the first nurse they sent out was rude and rushed. We asked for specific training on two care tasks we were asked to perform. She said she didn't have much time to do any training and told us to just "figure it out" she said it was easy. We did not know how to empty the catheter when it needed to be emptied. We asked that she not return. The next day he was bleeding from his mouth and had a lot of discharge from his mouth. I called hospice at 7am. 7 phone calls and 6 hours later I finally got a call back and a nurse came out. He was wonderful and helped us with training and explaining things to us. He emptied his catheter, and showed us how to move the patient in bed...things the first nurse didnt have time for. A third nurse was sent out on the third day. I told her about our experience the day before when it took 6 hours for a nurse to call me and we were very alarmed as my husband was bleeding from his mouth. I told her how disappointed I was in the services he was receiving. She told me that they were NOT an emergency service. I told her that I had been told that if I had an urgent issue I was to call the hospice number and they would get in touch with me within an hour,.she then said" lady, you can keep reuminating about what happened or you can quit talking about it and forget about it. I told her that she was not in in my home to insult me. She was not compassionate or understanding,..just plain rude. The social worker came out once. She asked me if I wanted a chaplain..I told her no that we had our own pastor..she then told me that I didn't need her for anything else...and left. She never discussed counseling, support groups or other services for our family, never came back and never called. Caring for a dying loved one is very stressful and the hospice liason at Overlake told us that hospice would make it easier because they had so many great professionals who would give us lots of support...That never happened. We had two very rude nurses and a social worker who offered us no support. Your agency made our experience worse...your staff need to be told that they should not go into someone's home and be rude and act like we were not important enough to take the time to help u when we needed help. Some of your nurses are in the wrong area of specialty..if you lack compassion and even manners,,,you should not work with vulnerable families. I will never recommend your agency to anyone and will file a report with the state for neglect

fayA

My mom just passed away last Saturday at their facility. All the nurses, techs and volunteers were so knowledgable, professional and helpful. I had a misconception of hospice but my mom's physician assured me I would love Evergreen Hospice center and I surely did. I'm so glad my mom was at their amazing care in the last few days of her life.

Shawn750483

Evergreen Hospice Services was fantastic, and their nurses were out of this world. The nurse was dead-on on her assessment on what was happening when my father started his dying process. She recognized immediately and was able to give us a timeframe, and they were accurate. They were very professional and attentive, and I give them very high marks.