Right at Home Pierce County, WA

Barbara B_79

Only two workers went by the care plan. This score reflects only those caregivers. I also had a caregiver pick their nose at the dining room table. They come out to assess you, and they use your answers against you. Their workers talk bad about each other.

Provider Response

Jane B_28

They alleviate some time constraints for me, and give my mom someone to bond with. They have been flexible with my moms demands.

Donnie G

They do a lot of cleaning. They help care for my legs.

Anonymous_1726245840

The agency has helped me the most by being there. I enjoy the company of my caregiver.

Ethel S_5

They have helped me by socialization and making sure I get through my expertise class. The agency provide what they say they will provide, for example, they are prompt and clean.

Margaret T_10

The provider helps with my wife's hygiene. The agency is different, but it takes cares of my wife needs.

Jason H_10

They do my infusion every two weeks, it is necessary. I've been with them for 8 years. I've had the same infusion nurse the whole time and I've had no issues.

Alexandria M

The caregivers help by being personable and working with your schedule. I like that they come to your house.

Mary T_40

It has made my life easier, she cooks, and cleans, she does it all. I am very happy. She gets everything done.

Pam P_15

They have qualified people. It saves time to set up arrangements and appointments. I'm using the nursing services only. They come through for you. They do what they say they'll do.

Provider Response

Thomas N_6

It has been positive, the caretakers are friendly and helpful. I would recommend them as they have been pretty good. They are good caretakers, and they are pleasant.

Debra B_9

They are understanding to me. They help me with shopping. They are prompt and caring people.

Anonymous_7358

I like that the caregiver stepped ahead when he saw things that needed to get done. I like that they were reliable.

Mike H_15

They assisted me with my nice caregiver, Ulu. They are very good at what they do.

Albert W_3

The agency has been impactful because the caregivers take good care of me. The agency is on top of things, from communicating with the caregivers assigned to providing quality work.

Donna P_17

John's inability to always do what is necessary can pose a challenge. However, our caregiver is gentle, caring, and accomplishes what needs to be done. I would recommend this agency because the person who came out to give me information on the care was top-notch.

Anonymous_7078

I get an infusion, and it has been an impactful treatment. It used to not always get shipped to the right place. I would like to see Right at Home continue to improve their communication. It seems like it has improved, though.

Provider Response

Magdalena C_1

They could be more communicative. They are friendly and do their job well.

Janie B_2

He says everything is great. It helps to have someone here to help him. I think some of the caregivers need to be better trained.

A.D. A

They clean and do everything else. They take good care of me.

John M_110

They are very nice and did what I asked them. They are very gentle and pleasing. They are very nice with my wife.

Margaret G_15

They have been able to connect them with different doctors and they care. I like the car they show the patient. They are very polite and do their job well. I love the help they give. They do what is asked of them to do. They are very good workers.

Carla D_4

They've helped me the most by taking care of Jerry and doing the things that I can't do for him. I like that they work like a team. They work with me.

Sharon W_29

They have helped the most with instructing me on how to take care of my husband. I like our caregiver immensely.

Nanette B_4

They are reliable. We have only had one person we weren't 100% happy with.

Kathy L_32

It makes it a lot less stressful having the same person all the time. They have worked hard to get me the right person and to be able to have that same person all the time. I have been very happy with them.

Gina D_5

They help him take a shower. They are really helpful with my husband.

Provider Response

Janet F_23

I can't survive without somebody giving me a day off. Normally they are efficient and keep me up to date on schedule changes.

Provider Response

John M_102

They are on time and here when I request them. I like that they are reliable.

Amanda L_4

They have taken care of my husband and provide respite for me. They have compassionate nurses and caregivers.

Matthew W_5

The provider helped the most with cooking and cleaning. I like that the agency has good providers.

Anonymous_1705429847

They keep in touch with me every step of the way. They need to improve the scheduling.

Rachel G_3

They get my medicine on time when I need it and I don't have to go anywhere I like that everything happens on time and the communication is really good.

Natalie M_2

They give me peace of mind knowing that my mother is going to be cared for. I would recommend them because they are courteous, prompt, and professional.

Edward R_11

It has only been about a month and a half, and nothing has really changed much. So far, the caregivers I have received from them are all from Africa and my father is Hispanic, so he did not speak very good English with his Dementia. The caregivers have a strong accent and have a hard time communicating with my father. I also do not believe that they are trained properly. They are all constantly on their phone, either talking or texting.

Provider Response

Samuela S_2

They are sending out an experienced nurse that is caring and sensitive. I just like Paul. I've had other nurses but Paul has been my favorite.

Jane W_10

Just great at being here for me and taking me where I need to go. They are always here when they are supposed to be.

Kevin R_3

The nurse is able to come to me instead having to go to a facility. They are efficient and easy and could do everything in the comfort of my own home.

Kevin H_6

They do the work they are supposed to do. They are available and show up.

Wanda M_8

They can make my life easier if it was the same person coming consistently. In two years, we have had twenty-five caregivers that I have had to train for the particular needs we have, and that takes time. I would recommend them more if they improved on their consistency in the home health. There is a lot of turnover with the caregivers.

Anonymous_7306

They have been very efficient with the infusions. We have it down pat and is a more efficient use of time. I work with a nurse, and over the past few years, I have been able to set up a good relationship.

Provider Response

Anonymous_7622

The caregivers keep her engaged and provide companionship. They are really responsive.

Kiera C

They helped by taking him to appointments. They did a great job when we were using the services.

Provider Response

Anonymous_7593

They are very nice, and they do what I ask them to do. I like that they find a way to let someone take care of me.

Avery M_1

The provider prescribes my meds. They are quick and it does feel like a family.

Margaret U

I think he is well taking care of, but I don't think he is registering that. They have been excellent as far as I am concerns and doing way more than I expected.

Lauri M

The services have helped me with driving around to go places. I like that the caregivers are so caring at Right at Home.

Judy P_24

He is in the hospital now, so I do not know. I would want them to improve on if they go into somewhere who has a stubborn uncle like I have, to not ask him what needs to be done, just do it.

Anonymous_7548

It is intrusive. If they get the proper help, I would recommend it. They will find out the first week.

Rod L

It was helpful. They kept her company. They are pretty accommodating. The staff are extremely easy to communicate with.

Rachel G_3

Just makes getting my infusion easier. The care has been good.

Edward H_16

They have helped tremendously. They are efficient.

Provider Response

Myra J_1

I am not sure how I did it without them. I would recommend them because they are excellent.

Jada H_2

They were very supportive of having someone there. They added a lot of stimulators for my mom because she had to stay at home. I liked that the caregivers were well-screened. They did their best to staff people and if someone was sick they did well to replace them.

Eric L_6

They have provided care for mother. They give good instruction to mother.

Provider Response

Debbie W_15

They are companions to her and treat her with respect. They give excellent services.

Provider Response

Rebecca D_9

They help me the most by driving me places. I would recommend them. I like the personality of the agency.

Anonymous_7144

They have come to my house to deliver my therapy. I like that they are good at communication.

Irene P_4

The caregivers are very helpful. I appreciate the way the management follows up with us. The caregivers they provide are pretty good. They are pretty responsive.

John B_68

They are doing pretty good right now and they do quite a bit for me. They are doing pretty good. She does quite bit for me without asking her.

Stephanie B_13

It's aggravating when the nurses don't know how to do their job. The nurses need to take more classes and learn more about nursing fundamentals.

John M_92

They helped my dad with his chores. I like them because they communicate well with me.

William "_14

They've kept in contact to make sure everything runs smoothly. I like that this agency is dependable.

Provider Response

Nadege M_1

My caregiver is a person to talk to. I like the convenience.

Provider Response

Carolyn M_22

We know that they will always send someone out to help. I like the fact that when I work with the supervisors, they get on the situations that I am calling about.

Provider Response

Pam P_12

They have helped the most with being thoughtful. I like that our caregiver is very friendly, and my mom likes them a lot.

Provider Response

Joseph G_7

They are top notch. They are the best. I like that they have great caregivers. They are always so good.

Provider Response

Denbernesh D

They do housekeeping for me, and that helps me a lot. I like that they care for me and talk with me.

Provider Response

Sarah Z_1

The caregiver is very good and she is young but she is growing very quickly. The communication is great.

Peter G_8

I have confidence when my caregivers are here to stand up and move, just even with something like going to the bathroom. They are very accommodating. They are wanting to do more than I expected them to do. They are very professional and extremely friendly.

Laura S_18

He is with this woman, Liz and she is really in tune with his mood and level of activity. She really keeps him going. My dad loves them. They are all fantastic.

Haigh F

They can take over for 24/7 monitoring so I can get other things done. I like the particular caregiver that we have.

Keith B_9

The provider has helped him the most by cleaning , helping with the dog. The woman he has now is very good and patient and works with him on what his needs are. I like that they do a good job, they are responsive and proactive and try to figure out what the needs are needed.

George J_6

My mom is very happy with the service. They are nice to work with.

Jason H

If it wasn't for the services I wouldn't get my infusions and they help a lot. I'd tell a friend that I like that I have had absolutely no problems with the agency for six years now and I've had the same nurse the whole time too.

Margaret H_20

They give me my infusion and are very good with it. I like my nurse. The office keeps me informed.

Matthew L

Its wonderful to be able to take these infusions at home instead of at the hospital. I like that they are very professional.

Judy H_16

They send personal when needed. They have been very helpful at calling and communicating.

Provider Response

Alicia B

It gave my dad a break. One thing that I noticed was that they sat on their phones and there was always little things to do. I like the flexibility.

Lois T_2

I like that they were very helpful with his health issues. We've received great care from them.

Melanie R

They're great. Melanie wouldn't be able to do without them. They need to have more caregivers lined up for her.

Jan D_1

They have kept her company and that's good. They do the schedule very well.

Provider Response

Janie B

The client needs care and that's why I have somebody come in. The care he is getting is not the quality of care he was getting before. When I come home at night, I have to put him in the shower. I have a folder that someone left me, and I am going to try to put them up to let know what their duties are. The people working late haven't been doing anything. The caregiver I had before was much better. The people they are sending out act like they don't know what they're supposed to be doing. I only ask that they help the client get something to eat and get in the shower. They just sit there and don't do anything.

Provider Response

Marjorie B_1

I receive the care I need weekly. I like my nurse.

Joy J_4

The agency kept an eye on the client and helped in whatever way she needed during that time. I liked that they had really good service.

Karen V_14

The nurses are friendly. They could give us consistent nurses.

Provider Response

Anonymous_5769

The caregiver is very nice and my mom likes her. I just wish she would keep my mom off the phone. I like that I can get a hold of them and they are prompt when I have questions.

William F_7

They provide what they need to and they are responsive. They were responsive and had quality staffing.

Karen L_32

They help relieve pressure off of me. They are pretty reliable. I like my personal caregiver.

Provider Response

Jada H

My mom really likes the caregivers, and she is safe. They are very consistent on letting me know if a caregiver can come in.

Patricia M_39

They send who I ask for. They are prompt and I have not been disappointed.

Wanda M_4

There's been some difficulty with accents of the caregivers and a language barrier. He struggles with understanding them. He has some cognitive difficulties so it has been hard. But they are very patient with them. We've had different caregivers, about 10. There isn't consistency with them. Transportation is a big factor.

Provider Response

Peggy C_7

I'm not supposed to be on my foot, so having help is important. This is the third time I've used them. I've used the same caregiver each time.

Kelly C_8

He got along with the caregiver and sometimes he's difficult. The communication was key. I liked the actual person that was there caring for King.

Colleen C_6

However, I feel like we may have called too soon because the client is more independent than I initially thought. It's nothing the agency has done or could do. The agency is professional. The caregiver is receptive and on time.

Joshua Thomas G

They try to fulfill most of the hours that we need. I like the nurses. They could hold some nurses more accountable with the time and effort they're putting in at the homes.

Eric W_5

They have been helpful and it's taken a lot of stress out of my life. They've had some cancellations they were unable to fill.

Provider Response

Jacob W_2

It allowed me to go back to work and not be stressed all day long. They were the only ones that answered the phone when we called.

Stephanie B_6

They are convenient and helpful to me. They are very efficient and make sure that you are safe and on time.

Provider Response

Dan S_12

They have done what we have asked them to. I like the caregiver taking care of dad.

Provider Response

fkmlyle

The Right at Home staff was wonderful. The office was always friendly and responsive. The care team worked very hard to select the right person for the situation. The internet home caregivers were absolutely terrific. They truly love caring for people and gave 110%. They went above and beyond to make sure our father was comfortable and at peace. We could not have kept him at home without their loving care.

Provider Response

Richard S_34

They do what I need, they help me get up with my walker, they help me move around very safely. I like their flexibility with the fact that they are able to find caregivers that we are not allergic to.

Clyde B

They have been really helpful by answering my questions. They're nice folks and they're nice to my wife.

Anonymous_5185

It has been a big help to me to have them here because it has a taken a big burden off me. There's nothing they could improve right now; I am happy with the service they have provided.

Jenny S_4

They should have their caregivers that are dealing with people like my mom to have a list of activities that are available within the community for the seniors. That would encourage outings and socializations. The caregiver is fantastic. I have used other agencies that sent a lot of caregivers that were not going to work even though I expressed what I needed, but this agency found the right caregiver for my mom.

Angela F_2

They walk into the home with empathy. They sent me an angel to help my mother. They also allowed me to get a break. I am a single mom and had to take care of my mom and kids full time. I was able to practice self-care. I liked everything. From the time I contacted them, they were attentive to all of our needs. They got someone in here ASAP to help my mother.

Troy I

She is very nice to my mom. It was a lengthy process, but we have finally found one of the caregivers to help us.

Provider Response

ever so grateful

I am 91 years old & had hip replacement surgery. Due to COVID-19 prevalence in the nursing homes, the hospital sent me home to recuperate within 24 hours & I still needed assistance with dressing, bathing, ambulation, and exercises for two weeks. Right At Home did a preemptory evaluation in order to pair me with the best caregiver ever. Isabella was a delight! Thank you for everything ❤️

Kathy B_29

They have helped me to have a break. I liked that they were friendly.

Chris G_6

The caregiver did not do their job properly. They did not do their job. The communication and staffing should be improved.

Provider Response

JoAnn C

They did their job and did a great job doing it. I like the caregivers that they sent. I was pleased with the service that the people gave him. I like to give Hunter a shout out.

Tonsa E

They did my ADLs. I really liked my caregiver.

Patricia M_26

They clean. I like the overall quality. They help him have a good day.

Provider Response

Chrystal D_1

They make life easier by providing me with a medication that allows me to use other people's antibodies so I can live a more normal life. They are always on time and try to help as much as possible.

Sarita V

He took care of the dog and was there for us. They need to communicate with us about what we wanted.

Provider Response

Nicole L_2

It's very convenient. I like the caregiver, he is very personable and knows my medical condition and has good bed side manner.

Nicholas M_3

They make sure that I am taken care of. I like that they are friendly and good at getting my IVs.

Milla S

They have worked with our schedule and our needs, being that my mom needs a consistent caregiver and not random caregivers. I like that they are consistent with their care.

Stephen G_5

They helped shower my mom. They just needed better communication.

Sheryl B_2

They have really been able to show great compassion for their clients. I like that they have very good caregivers that they send us.

Leslie L_1

They need to send self motivated individuals to our home. I like that the level of care was fairly good. Their communication was good as well.

Mark P_2

They are flexible with me. I like the nurse that I have, she is outstanding.

Anita W

I have an immune deficiency, so being ale to get IV in my home is key. They're prompt, very efficient, and helpful. I really like the IV nurse.

Anita R_1

They come on time and on the right day. They are friendly and do not make me wait. I really like the nurse that they have given me, I know that they worked hard to find her for me.

Patti P_2

The most helpful is them being able to get him on a schedule, we were having a hard time with that before. The caregivers are good with people that have dementia.

Nanette B_1

The agency has been helpful by being reliable. They have been on time so I can schedule things around them. If the regular caregiver can not be there they will send someone else out. I like that their communication is excellent. We have been very impressed with the caregivers they have sent out.

Joan S_31

They help my husband and engage him while providing care to keep him as active as possible. They are very helpful and open to us for help. They have a lot of suggestions on how things can be done better.

Maria R_9

One of the best things is caregivers come to your home which makes everything easier. It allows me to work from my moms house. They can have consistency of health care workers.

Eloise S

The services are nice to take off some of the burden. The care is really good in that the caregivers are always here.

Petri G

They took instructions well, and like when they had instructions for her they were good at showing that. They were very efficient.

Curtis I

It gave my mother some relief. I had good service.

Sandra I

They would take my husband for a walk and play Wii with him. I didn't feel bad when I had to go to the grocery. Everyone except for a couple have been really good caregivers.

David H_31

It's a help and the benefits of the infusion outweigh everything else. The company is difficult to comment on because I'm with a nurse, but they are doing a good job.

Dave M_5

At the beginning they were excellent and it lasted three years. If someone needs home services and not extreme then I'd recommend them.

Donald I_2

I have a hard time breathing and so they help to clean. They cooperate well with us.

Shirley L_11

She gives my mother in law a bath and curls her hair. Everyone is right on top of things. We get phone calls about any changes and the gal that comes outcomes on time.

Anonymous_4252

The caregiver that I have now has a very positive impact on my daily life. I have had some caregivers in past that were not that good, but the one that I have now is amazing. I think that the agency has wonderful people, but they need to get more quality people. The company needs to take time for me to recover and needs to talk to me about the issues that I have had with their caregivers. Any of my concerns at other agencies where dealt with very rationally.

Provider Response

Nathan I

They are available on the weekends which is really nice. I have had one person whom I've had to ask to keep their mask on and they draw blood without gloves on.

Kyle H_1

The caregivers helped us move things in and did some housekeeping. We didn't have enough experience with them, but with more time they would've been great.

Edson S

It doesn't change my life but she does everything well. I love just about everything. They stay in touch and send me my medicine. The nurse who comes is professional.

Chelley K

They were kind and gentle. I liked that they had a great intake nurse, and she was really nice and thorough. She had empathy and was a wonderful person. She helped my parents feel comfortable receiving home care.

Janet H_2

My wife receives total care. She needs help standing up and moving so the caregiver has been great at that. We have had several people who are outstanding. The services have been fantastic. The caregiver is always here.

Dolores H_4

They have helped the most with showering. They help get my mom to have conversation.

Shirley M_14

My loved one needs it and they get my loved one in and out of bed. I think that the caregivers that comes out are very polite and skilled.

Carolyn "

It takes a while to find the right person. I have already recommended them to a few of my friends. I have very dependable caregivers right now. They work really hard to get someone who fits in our family setting and for my husband's need.

Sharee D

She does what she's supposed to do, and that helps me. They do their job.

Cindy R_9

We didn't have to travel with someone who was sick, so the care was wonderful. Everyone was wonderful. They had great communication, but there was one person that didn't quite respectful to the other people at the home. Her supervisor has been talked to about this.

Jeannine M_1

The provider has helped the most in showing up on time and giving rides. Since we are using the rides function of it only. My aunt said that if the cars were clean it would be improved. The other thing would be if they had printed out directions because several of them have gotten lost.

Anonymous_3969

I didn't have to tell them what to do. It was invaluable help. I had a caregiver stay over night a couple days a week. I never felt worried. I didn't feel like I had to stay up in the night. They were hard working.

Kathy W_14

They are very kind and respectful to Steven. They seem to care about their employees and they want to keep everyone safe.

Stacia C

They gave me the break I needed it. They were very caring to my father.

Kelly M_1

They should provide more thorough cleaning. They provide companionship, they help around the house and help with doctor's appointments.

Karen L_19

They help me with everything. They do light house keeping. They have been here on time. They are responsible.

Jerry

We used Right at Home for a couple of weeks. The person they sent was nice, but she wasn't doing the job that I needed done. I need somebody with a little more experience in Alzheimer's. I would rate the company itself 3 stars at the most. It was hard to get a hold of the person in charge. I called and somebody else would answer the phone. They told me that they would send somebody out if she didn't work out. So I called them up, but they said they didn't have anybody. They were not as nice to deal with.

Karen Kruse

Richard was very kind and helpful, providing the feedings for my father with ALS. He would drive quite a distance two times a day, was on time and proactive in providing him with meds and tube feeding.

Caring110222750

We used Right at Home for my parents' needs for a couple of months now. We needed them just for light housework and for putting them to bed. We chose them basically for the price and for what they could provide. The caregiver that we have is very knowledgeable, kind, and open, and my parents like them very much.

Jessica22

Phyllis from Right at Home has been a life saver and a second wife in our family. She is kind and helpful. She also takes care of Keith with great compassion. Michelle, on the other hand, is quick to respond to questions and concerns. She gives us peace of mind. Working with Right at Home has been a great experience!