Home Instead - Richmond, VA
2565 Homeview Dr, Richmond, VA 23294
(800) 558-0653
Verified Partner
4.7
(21 reviews)
Photos of Home Instead - Richmond, VA
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Reviews of Home Instead - Richmond, VA in Richmond, Virginia
Robin Schmidt
5
|
November 5, 2024
In the spirit of the Thanksgiving season, I want to reflect on the care that Home Instead has provided for my father. At the age of 98, care for my dad needs to be consistent, safe, and--most of all--dependable. Unfortunately, I cannot be with my dad at all times, but I am confident that his caregive, Darlene L., will always be with him. Darlene consistantly goes the extra mile with Dad's care. She is very knowledgeable about the needs of the elderly; She is serious and dedicated to his care. It is very hard to watch your parent age. It takes a special person who can join a family and commit themselves to the challenges of caring for a loved one. Home Instead opened a door for our family and introduced Darlene to our lives. We are forever grateful for her selfless, dedicated, and above all compassionate care for my dad. We are thankful for Darlene.
Cammie
5
|
September 6, 2024
We absolutely love Chelsea and she is such an invaluable part of my Mom’s care. She always has her best interests in mind and we think of her as part of our family. I don’t know what we would do without her! The staff is also great - friendly and always very responsive.
Provider Response
Jan Fadeley
5
|
August 31, 2024
We are delighted to have Darell as the Caregiver for Walt, my husband who has dementia. Besides assisting him with showers and dressing, she provides conversation to keep him alert and joking. as time allows, she also does laundry. changes bed linens and other household tassks. Her personality is perfectly suited for caregiving.
Provider Response
Carrie Stevens
5
|
August 12, 2024
I cannot express enough gratitude to Home Instead for the exceptional care they provided for my father. From the very beginning, the staff was attentive, professional, and genuinely caring. They took the time to understand my father's needs and tailored their services accordingly. I want to give special recognition to Gloria, our primary caregiver. She went above and beyond in every aspect of my father's care. Gloria's compassion, patience, and dedication made a world of difference. She treated my father with the utmost respect and kindness, ensuring he was always comfortable and well cared for. Her positive attitude and warm presence were truly a blessing during a challenging time. Thank you, Home Instead, for the outstanding service, and a heartfelt thank you to Gloria for the exceptional care she provided. I highly recommend Home Instead to anyone seeking quality care for their loved ones.
Provider Response
MaryD
5
|
June 23, 2024
We began using Home Instead last summer when my mother, who suffered from dementia, had a fall and needed 24 hour care. It didn't take too long before a regular schedule was established with caregivers who were very attentive to my mother's needs. The rapport they had with her was excellent! In particular, we loved Carol, Anita, and Isabel. We only had two issues throughout the whole year long experience and they were handled by the administrative staff very quickly. I would definitely recommend Home Instead to others.
Provider Response
Thank You
5
|
June 4, 2024
Home Linsteads' Viola D. has cared for my husband for almost a year. She made increased improvement in his life by first, assisting him with his care as she taught him tasks and encouraged his independence in doing tasks. Secondly, she actively encouraged his successful progress as she provided safety, comfort and support. She has acted as a friend as well as a caregiver by being dependable, innovative, and helping him to transition from bed, to wheelchair, to a walker and then to cane activities. She drove him to PT, doctor appointments and shopping. Viola has been a great caregiver who obviously loves her job, and she infuses that love into her care. She has been competent and instills confidence. The HI staff on other days and weekends and evening shifts like Andrea H., were also outstanding and open to different OT options for my husband. The office staff (Mary and Janice) have courteously helped us to work out scheduling changes to meet our needs. Thank you to all of you.
Tim58
5
|
March 9, 2024
Home Instead is caring for my aunt, and doing so very well. I'm confident in their services. Perhaps equally important, my aunt is delighted with their care and it has made a very positive improvement in her life - she looks forward to Shaneka visiting every day. It's comforting to know that my aunt is in good hands. Thank you!
CSN
5
|
February 23, 2024
Mom's care giver is wonderful. Could not be better. They have fun together. Virginia is always doing special things for my mother. They have formed a real friendship. Thank you!
NoaJoy
5
|
August 7, 2019
My grandmother has companionship and home helper services through Home Instead Senior Care in Richmond. Pat has truly become her best friend. She's dependable and punctual. The caregiver goes above and beyond to meet her safety, transportation, house cleaning and emotional needs. They color, talk, go to exercise classes and doctor's appointments. Pat even went with her to a surgical procedure, ensuring that she felt comfortable and safe throughout the entire process. We were a bit apprehensive before hiring an agency, but have had our expectations exceeded. Pat's built a great rapport with my grandmother. We're very lucky to have her.
S. Kelley
5
|
July 4, 2019
Finding someone to help care for your mother as well as you try to do can be a really scary challenge. I’ve been so relieved and supported by Home Instead’s caregivers. After a nice phone discussion about mom, a perfect caregiver was matched to her and honestly its like the 2 are old church buddies. Mom would have been friends her! I think thats what Home Instead does best-they try to make matches best suited to the clients needs but also their personality which has helped mom stay engaged and happy. Its like an old friend has stopped by to visit. Sometimes weekend help differs from our constant weekday help but we’ve also been pleased with those matches, too. Stop by to see your loved one while the Home Instead caregiver is there. You’ll be so relieved-and if you have a question or suggestion, call HI office and the help is immediate! Being a caregiver takes alot of love, time and patience. I’m so happy I’ve found that extra set of hands with Home Instead. I hope you find comfort with them, too :)
Hazelsfamily
5
|
July 3, 2019
Our 80s-90s mom and dad live in a rural area and we all work full-time. Dad entered hospice care after a brief hospital stay and Mom has dementia. Our daytime caregivers did not have the staffing or experience to handle our new overnight needs. We called Home Instead and talked to Ruth. Our worries were soon over. That was 2 months ago and we are still loving their wonderful, professional staff. The staff is always on time, respectful, helpful and are amazing at keeping us informed of any situations that may need our attention. The office staff is quick to answer any questions we have and return our calls. We highly recommend Home Instead!
Bernie's daughter
5
|
December 19, 2018
I don't get over to see my Mom often enough and HI's staff keeps her interested and alert while they are there.
George V
5
|
October 26, 2018
A senior family member of ours needed to be at VCU every week day for 30 days and all our local family members have full time employment and it was going to be impossible for us to make this journey alone. Home Instead helped us achieve those appointments. We could tell from the first consultation that we had the right company. The Home Instead employee came to our house and talked us through the services and we were so pleased with her professionalism and kindness; even acknowledged our puppy dog. We immediately signed a contract. We contracted with Home Instead to provide a driver to and from VCU. The driver was professional and caring and above all timely throughout the entire duration of our appointments. We could not have gotten through it without the help of Home Instead. Thank you for being a great resource for the Richmond region. We wouldn't hesitate to call you again if we ever needed your services in the future
Doug
4
|
August 6, 2018
We recently hired Home Instead for my wife. They help us with basics like meal preparation, companionship, and assistance with every day activities and so on. The caregiver we have is great.
Sherry A. Robertson
5
|
October 19, 2017
The home office staff are great to work with - always very professional and helpful, and the aids sent to care for my mother when I have to go out for the day have all been very friendly, competent and compassionate women. I always feel confident leaving my mother in their hands.
Deanne H.
5
|
December 18, 2015
Thank you for sending Tangy to preserve my sanity!
Betty M.1
5
|
December 16, 2015
They’re always nice, friendly, dependable, reliable and caring people. Thank you!
William W.1
5
|
November 25, 2015
They're very very good. I would tell anyone what good service they can provide to anyone.
Ike S.
5
|
October 28, 2015
We are very, very happy and satisfied with Delores! Mom loves her.
Caring109379650
1
|
July 31, 2015
We had Home Instead for my aunt. There was a list of things that we requested, e.g., a little bit of light cleaning and just taking care of my aunt, but they seemingly did not want to do anything. They would take care of my aunt, but the light cleaning and fixing her meals were not done. They just did not do the job. They were just there to make money.
Provider Response
Thank you for posting to Caring.com about your experience, albeit negative, with Home Instead Senior Care. I’m so sorry to hear that we were unable to meet your expectations, and would love to chat with you more about the specific situation so that we may improve upon our services. Without being able to reference this exact case or client, I can only assume that the CAREGiver we paired up with your aunt was simply not the right match based on the tasks assigned in the Plan of Care. We cannot always predict the outcome of a relationship between a client and a CAREGiver, though we do make the match based on skills and personality with the hope that the client and CAREGiver develop a solid rapport. We also always encourage our clients to let us know when that relationship is (and, especially when it is not) working; and, when it is not, we are happy to replace that CAREGiver with no questions asked. Similarly, we always encourage our clients to let us know if our CAREGivers are not completing the tasks assigned to them. In your case, I’m glad to hear that we took care of your aunt but it seems our responsibilities also included light housekeeping and meal preparation, which were not completed. Our Quality Assurance program aims to recognize and improve upon our care with each individual client, but we do rely on the clients and their families to keep us informed since our customer service team cannot be there for every shift with every client. As I said, I apologize that your expectations were not met with our services and I would encourage you to call me at your convenience to discuss this case in more detail. –Stephanie, Client Care Consultant
Caring114756250
5
|
July 31, 2015
I am the daughter of a person who's curently using Home Instead. I need to let you know that we are just so pleased with our service at this time. Joyce is doing an excellent job and I would like to ask for this to be shared with others. She has found the key to our father's happiness which was his belly. She cooks amazing meals for him and keeps the house spotless. She also focuses on his PT exercises and makes sure that he doesn't suffer from atrophy and can get out when it gets warmer. We are very appreciative!
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Services and Amenities of Home Instead - Richmond, VA in Richmond, Virginia
Ambulatory Assistance & Accessibility
- Transfer Assistance
- Mobility & Wheelchair Assistance
Family/Caregiver & Relocation Services
- Family Communication Services
- Transitional Care
Personal Care
- Bathing Assistance
- Toileting Assistance
- Dressing Assistance
Care Management Services
- Residency Confirmation
Bonds & Insurance
- Is Bonded and Insured
Fitness & Wellness Programs
- Fitness Opportunities
Staff Training & Qualifications
- Staff Driving Record Check
- Staff trained in memory care
- Reference Checks
Transportation & Shopping
- Transportation Services for General Shopping
Companionship & Escort Assistance
- Companionship Services
Health Services
- Companion Care
- Memory Care
Licensing & Inspections
- Staff Drug Screening
Additional Amenity Information
- Agency: Each Home Instead franchise office is independently owned and operated.
- Range Of Services: hospice support, Alzheimer's and other dementias care, chronic conditions
- Training Areas: the aging process, building relationships, Alzheimer's or other dementias care
About Home Instead - Richmond, VA in Richmond, Virginia
Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.
Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support. Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent. What You Need to Know About Home Instead- Founded in 1994 in Omaha, Nebraska
- More than 1,000 locations in over 10 countries around the world
- Offers in-home personal care, nursing care, dementia care and companionship for seniors
- Home Instead is known for its kind, well-trained Care Pros and individualized care plans
- Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
- Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety
- Help with mobility, including standing, grooming, walking, and getting in and out of bed
- Medication reminders
- Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
- Grocery shopping and assistance with other errands
- Light to moderate housekeeping assistance, including laundry
- Transportation to and from appointments or visits with loved ones
- Regular companionship
- Assistance in establishing a stable daily routine
- Meal preparation
- Positive reinforcement
- Assistance with social skills
- Transportation to and from appointments, errands, and visits with loved ones
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