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Home Instead - Richmond, VA

4900 Cox Road Suite 245, Glen Allen, VA 23060

(800) 558-0653

Verified Partner

4.7

(17 reviews)

Offers Home Care
Top rated on Caring.com

2020, 2025

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Reviews of Home Instead - Richmond, VA in Glen Allen, Virginia

4.7

(17 reviews)

    Top rated on Caring.com

    2020, 2025

    Robin Schmidt

    5

    November 5, 2024

    I am a current client of this provider

    In the spirit of the Thanksgiving season, I want to reflect on the care that Home Instead has provided for my father. At the age of 98, care for my dad needs to be consistent, safe, and--most of all--dependable. Unfortunately, I cannot be with my dad at all times, but I am confident that his caregive, Darlene L., will always be with him. Darlene consistantly goes the extra mile with Dad's care. She is very knowledgeable about the needs of the elderly; She is serious and dedicated to his care. It is very hard to watch your parent age. It takes a special person who can join a family and commit themselves to the challenges of caring for a loved one. Home Instead opened a door for our family and introduced Darlene to our lives. We are forever grateful for her selfless, dedicated, and above all compassionate care for my dad. We are thankful for Darlene.

    Cammie

    5

    September 6, 2024

    I am a current client of this provider

    We absolutely love Chelsea and she is such an invaluable part of my Mom’s care. She always has her best interests in mind and we think of her as part of our family. I don’t know what we would do without her! The staff is also great - friendly and always very responsive.

    Provider Response

    These comments are so incredibly touching and mean so much. We know such kind sentiments mean the world to Chelsea as well. We are grateful to you for trusting us to be with your Mom!

    Jan Fadeley

    5

    August 31, 2024

    I am a current client of this provider

    We are delighted to have Darell as the Caregiver for Walt, my husband who has dementia. Besides assisting him with showers and dressing, she provides conversation to keep him alert and joking. as time allows, she also does laundry. changes bed linens and other household tassks. Her personality is perfectly suited for caregiving.

    Provider Response

    Darell is a true gem and we are thrilled that you are as delighted to have her in your lives as we are! She has a way of making the day brighter and we love hearing about your experience. Thank you!

    Carrie Stevens

    5

    August 12, 2024

    I am a past client of this provider

    I cannot express enough gratitude to Home Instead for the exceptional care they provided for my father. From the very beginning, the staff was attentive, professional, and genuinely caring. They took the time to understand my father's needs and tailored their services accordingly. I want to give special recognition to Gloria, our primary caregiver. She went above and beyond in every aspect of my father's care. Gloria's compassion, patience, and dedication made a world of difference. She treated my father with the utmost respect and kindness, ensuring he was always comfortable and well cared for. Her positive attitude and warm presence were truly a blessing during a challenging time. Thank you, Home Instead, for the outstanding service, and a heartfelt thank you to Gloria for the exceptional care she provided. I highly recommend Home Instead to anyone seeking quality care for their loved ones.

    Provider Response

    Gloria loved working with your Dad and being to have that time with him. While some matches take a little longer to cultivate, we felt strongly about Gloria being the right person. We are grateful to you and truly humbled by your kind words. It means everything to us to continually try and create the best experiences for our clients and their families. Thank you!

    MaryD

    5

    June 23, 2024

    I am a past client of this provider

    We began using Home Instead last summer when my mother, who suffered from dementia, had a fall and needed 24 hour care. It didn't take too long before a regular schedule was established with caregivers who were very attentive to my mother's needs. The rapport they had with her was excellent! In particular, we loved Carol, Anita, and Isabel. We only had two issues throughout the whole year long experience and they were handled by the administrative staff very quickly. I would definitely recommend Home Instead to others.

    Provider Response

    We are so grateful to you. The time we spent working with your Mom was a joy. The Care Professionals absolutely adored her and saw her as "family." While issues do come up at times, we appreciate you extending us the grace of allowing us correct the course. We never take for granted when families allow us to help and will always work to ensure everyone is happy. Thank you.

    Thank You

    5

    June 4, 2024

    I am a current client of this provider

    Home Linsteads' Viola D. has cared for my husband for almost a year. She made increased improvement in his life by first, assisting him with his care as she taught him tasks and encouraged his independence in doing tasks. Secondly, she actively encouraged his successful progress as she provided safety, comfort and support. She has acted as a friend as well as a caregiver by being dependable, innovative, and helping him to transition from bed, to wheelchair, to a walker and then to cane activities. She drove him to PT, doctor appointments and shopping. Viola has been a great caregiver who obviously loves her job, and she infuses that love into her care. She has been competent and instills confidence. The HI staff on other days and weekends and evening shifts like Andrea H., were also outstanding and open to different OT options for my husband. The office staff (Mary and Janice) have courteously helped us to work out scheduling changes to meet our needs. Thank you to all of you.

    Tim58

    5

    March 9, 2024

    I am a current client of this provider

    Home Instead is caring for my aunt, and doing so very well. I'm confident in their services. Perhaps equally important, my aunt is delighted with their care and it has made a very positive improvement in her life - she looks forward to Shaneka visiting every day. It's comforting to know that my aunt is in good hands. Thank you!

    CSN

    5

    February 23, 2024

    I am a current client of this provider

    Mom's care giver is wonderful. Could not be better. They have fun together. Virginia is always doing special things for my mother. They have formed a real friendship. Thank you!

    NoaJoy

    5

    August 7, 2019

    I am a current client of this provider

    My grandmother has companionship and home helper services through Home Instead Senior Care in Richmond. Pat has truly become her best friend. She's dependable and punctual. The caregiver goes above and beyond to meet her safety, transportation, house cleaning and emotional needs. They color, talk, go to exercise classes and doctor's appointments. Pat even went with her to a surgical procedure, ensuring that she felt comfortable and safe throughout the entire process. We were a bit apprehensive before hiring an agency, but have had our expectations exceeded. Pat's built a great rapport with my grandmother. We're very lucky to have her.

    S. Kelley

    5

    July 4, 2019

    I am a current client of this provider

    Finding someone to help care for your mother as well as you try to do can be a really scary challenge. I’ve been so relieved and supported by Home Instead’s caregivers. After a nice phone discussion about mom, a perfect caregiver was matched to her and honestly its like the 2 are old church buddies. Mom would have been friends her! I think thats what Home Instead does best-they try to make matches best suited to the clients needs but also their personality which has helped mom stay engaged and happy. Its like an old friend has stopped by to visit. Sometimes weekend help differs from our constant weekday help but we’ve also been pleased with those matches, too. Stop by to see your loved one while the Home Instead caregiver is there. You’ll be so relieved-and if you have a question or suggestion, call HI office and the help is immediate! Being a caregiver takes alot of love, time and patience. I’m so happy I’ve found that extra set of hands with Home Instead. I hope you find comfort with them, too :)

    Hazelsfamily

    5

    July 3, 2019

    I am a current client of this provider

    Our 80s-90s mom and dad live in a rural area and we all work full-time. Dad entered hospice care after a brief hospital stay and Mom has dementia. Our daytime caregivers did not have the staffing or experience to handle our new overnight needs. We called Home Instead and talked to Ruth. Our worries were soon over. That was 2 months ago and we are still loving their wonderful, professional staff. The staff is always on time, respectful, helpful and are amazing at keeping us informed of any situations that may need our attention. The office staff is quick to answer any questions we have and return our calls. We highly recommend Home Instead!

    Bernie's daughter

    5

    December 19, 2018

    I am a current client of this provider

    I don't get over to see my Mom often enough and HI's staff keeps her interested and alert while they are there.

    George V

    5

    October 26, 2018

    I am a past client of this provider

    A senior family member of ours needed to be at VCU every week day for 30 days and all our local family members have full time employment and it was going to be impossible for us to make this journey alone. Home Instead helped us achieve those appointments. We could tell from the first consultation that we had the right company. The Home Instead employee came to our house and talked us through the services and we were so pleased with her professionalism and kindness; even acknowledged our puppy dog. We immediately signed a contract. We contracted with Home Instead to provide a driver to and from VCU. The driver was professional and caring and above all timely throughout the entire duration of our appointments. We could not have gotten through it without the help of Home Instead. Thank you for being a great resource for the Richmond region. We wouldn't hesitate to call you again if we ever needed your services in the future

    Doug

    4

    August 6, 2018

    I am a current client of this provider

    We recently hired Home Instead for my wife. They help us with basics like meal preparation, companionship, and assistance with every day activities and so on. The caregiver we have is great.

    Sherry A. Robertson

    5

    October 19, 2017

    I am a past client of this provider

    The home office staff are great to work with - always very professional and helpful, and the aids sent to care for my mother when I have to go out for the day have all been very friendly, competent and compassionate women. I always feel confident leaving my mother in their hands.

    Caring109379650

    1

    July 31, 2015

    I am a past client of this provider

    We had Home Instead for my aunt. There was a list of things that we requested, e.g., a little bit of light cleaning and just taking care of my aunt, but they seemingly did not want to do anything. They would take care of my aunt, but the light cleaning and fixing her meals were not done. They just did not do the job. They were just there to make money.

    Provider Response

    Thank you for posting to Caring.com about your experience, albeit negative, with Home Instead Senior Care. I’m so sorry to hear that we were unable to meet your expectations, and would love to chat with you more about the specific situation so that we may improve upon our services. Without being able to reference this exact case or client, I can only assume that the CAREGiver we paired up with your aunt was simply not the right match based on the tasks assigned in the Plan of Care. We cannot always predict the outcome of a relationship between a client and a CAREGiver, though we do make the match based on skills and personality with the hope that the client and CAREGiver develop a solid rapport. We also always encourage our clients to let us know when that relationship is (and, especially when it is not) working; and, when it is not, we are happy to replace that CAREGiver with no questions asked. Similarly, we always encourage our clients to let us know if our CAREGivers are not completing the tasks assigned to them. In your case, I’m glad to hear that we took care of your aunt but it seems our responsibilities also included light housekeeping and meal preparation, which were not completed. Our Quality Assurance program aims to recognize and improve upon our care with each individual client, but we do rely on the clients and their families to keep us informed since our customer service team cannot be there for every shift with every client. As I said, I apologize that your expectations were not met with our services and I would encourage you to call me at your convenience to discuss this case in more detail. –Stephanie, Client Care Consultant

    Caring114756250

    5

    July 31, 2015

    I am a current client of this provider

    I am the daughter of a person who's curently using Home Instead. I need to let you know that we are just so pleased with our service at this time. Joyce is doing an excellent job and I would like to ask for this to be shared with others. She has found the key to our father's happiness which was his belly. She cooks amazing meals for him and keeps the house spotless. She also focuses on his PT exercises and makes sure that he doesn't suffer from atrophy and can get out when it gets warmer. We are very appreciative!

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    Services and Amenities of Home Instead - Richmond, VA in Glen Allen, Virginia

    Ambulatory Assistance & Accessibility

    • Transfer Assistance
    • Mobility & Wheelchair Assistance

    Family/Caregiver & Relocation Services

    • Family Communication Services
    • Transitional Care

    Personal Care

    • Bathing Assistance
    • Toileting Assistance
    • Dressing Assistance

    Care Management Services

    • Residency Confirmation

    Bonds & Insurance

    • Is Bonded and Insured

    Fitness & Wellness Programs

    • Fitness Opportunities

    Staff Training & Qualifications

    • Staff Driving Record Check
    • Staff trained in memory care
    • Reference Checks

    Transportation & Shopping

    • Transportation Services for General Shopping

    Companionship & Escort Assistance

    • Companionship Services

    Health Services

    • Companion Care
    • Memory Care

    Licensing & Inspections

    • Staff Drug Screening

    Additional Amenity Information

    • Agency: Each Home Instead franchise office is independently owned and operated.
    • Range Of Services: hospice support, Alzheimer's and other dementias care, chronic conditions
    • Training Areas: the aging process, building relationships, Alzheimer's or other dementias care

    About Home Instead - Richmond, VA in Glen Allen, Virginia

    Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance. Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support. Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent. What You Need to Know About Home Instead Founded in 1994 in Omaha, Nebraska More than 1,000 locations in over 10 countries around the world Offers in-home personal care, nursing care, dementia care and companionship for seniors Home Instead is known for its kind, well-trained Care Pros and individualized care plans Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety What Home Care Services Does Home Instead Provide? Personal Care Services With a dedication to preserving the dignity and independence of clients, Home Instead’s Care Pros provide personal care services that include: Help with mobility, including standing, grooming, walking, and getting in and out of bed Medication reminders Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting Grocery shopping and assistance with other errands Light to moderate housekeeping assistance, including laundry Transportation to and from appointments or visits with loved ones Regular companionship Personalized care plans are provided for every client. These plans include detailed information about the client’s condition and needs, as well as an outline of the services that are to be provided to the client. In some cases, personal care services may be combined with other services, including dementia or nursing care, depending on the clients’ health. Alzheimer’s and Dementia Care Home Instead employs experienced, trained Care Pros who are able to provide person- focused dementia care for seniors who are living with Alzheimer’s disease, Parkinson’s disease, or other forms of dementia. These Care Pros offer personal care services, along with the following: Assistance in establishing a stable daily routine Meal preparation Positive reinforcement Assistance with social skills Transportation to and from appointments, errands, and visits with loved ones Care Pros in this role take time to understand clients’ life histories and to focus on the person they were before dementia. Just as with the company’s personal care services, each dementia care client undergoes a comprehensive assessment and is assigned a care plan. This plan is reviewed regularly and adjusted to meet changing needs. Hospice Support When a senior is nearing the end of their life, hospice support can be there to ensure the comfort of them and their family members. Hospice support Care Pros can help with hygiene, medication administration, and basic housekeeping for seniors, as well as provide nutritious meals and supportive care for family members, enabling loved ones to spend as much time with seniors as possible as they approach their final days or hours. Meal Prep & Home Helper Home Instead offers basic housekeeping and meal preparation services for seniors who require a little extra help around the house. The company’s Meal Prep & Home Helper service can include assistance with tasks such as laundry, dusting, and vacuuming, as well as the preparation of nutritious meals that meet any dietary requirements set forth by clients’ healthcare providers. Transportation Home Instead provides safe transportation to and from clients’ destinations. Aging adults may use this service when they need help running errands such as grocery shopping or picking up a prescription, or when they’d simply like to spend the day shopping or visiting with friends. Transportation services from Home Instead can be arranged at predetermined drop-off and pick-up times, or Care Pros can accompany aging adults on errands and provide assistance and care throughout. Companionship Many aging adults face isolation and loneliness. This is especially true for those who’ve lost a spouse or who don’t have family close by. Home Instead Care Pros strive to build meaningful connections with clients. Companions visit seniors regularly on a schedule that works best for the client. These visits offer seniors a time to enjoy meaningful conversation while engaging in a game of cards, a puzzle, time outdoors, or other activities. What People Are Saying About Home Instead Clients and family members often speak highly of this agency’s dementia Care Pros and the attentive, compassionate care they provide to seniors. One family member provided a five- star review of the company, saying, “They have all been kind, caring, and attentive to my mom’s ever-changing needs that go along with her dementia. They have been with us and for us every step of the way. I would recommend them to anyone.” Other clients point to the meaningful relationships they’ve formed with Care Pros. One client said, “The lady who comes and helps me is wonderful. We get along really well and she is really nice. we also have a lot of fun together,” while another client’s family member provided a raving review of Home Instead, saying, “It was wonderful dealing with the staff. Charlene was extremely helpful and very accommodating to our needs and schedule. She worked very long and hard to make sure that everything was in order and everything would run very smoothly. She is still in contact with us and helping us in any way she can.” How Much Does Home Instead Charge for Home Care? Home care costs vary based on several factors, including the type of services required, how often one needs assistance, and the timing of the services (i.e., overnight vs. daytime care). Where you live also has a significant impact on the cost of home care, as national chains scale their local prices to the cost of living in a given area. When planning for home care costs, keep in mind that the national average cost is about $26 per hour, though prices in your location may be higher or lower. You can contact a Family Advisor to learn more about home care costs and payment options in your area. Who Should Consider Home Instead? Home Instead’s Care Pros are dedicated to preserving the dignity and independence of aging adults who need help managing daily tasks. This company is an excellent care option for those in need of services such as: Personal care: Seniors who need help with ADLs, including medication management, grooming, and mobility, can benefit from the help of Home Instead’s Care Pros. Dementia care: Home Instead Care Pros can provide specialized care for seniors who are living with Alzheimer’s disease or other forms of dementia. Care Pros have been specially trained to provide personal care and enhanced services that increase the quality of life for these seniors. Companionship: Care Pros are dedicated to helping seniors fend off loneliness by building meaningful, fun relationships through their companionship services. Hospice care: When seniors are nearing the end of their life, Home Instead’s Care Pros can provide support to ensure the comfort of seniors and their family members. How to Get Started with Home Instead Contact a Family Advisor for more information about Home Instead’s offerings in your area and to connect with a local home care provider. Our knowledgeable Family Advisors can provide one-on-one guidance to help you find the best home care service for your needs and budget, all at no cost to you. No matter where you are in the process of choosing a home care provider, a Family Advisor can help.

    Map of Home Instead - Richmond, VA

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    Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

     

    The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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