Right at Home Chesterfield, VA

Louis A_3

I like that the staff has been helpful about the times and services. I like the fact that the people have been wonderful. I like that we have one caregiver at this time

Anonymous_1726583768

My husband likes to take his own baths, but helping as much as they can. I like how they do what you ask them to do, and they do it well.

Andy S_2

The caregivers come on time and do a good job. I like the agency's on-time performance.

Jerome B_3

The caregivers cook for me and clean my home. I like that they are here on time, and they can cook for me. They also drive me to the doctor office safely.

Carolyn O_3

I cannot get more than two days a week. I can run out of the house and get the stuff done. I like the fact they are willing to work with my schedule. They show professionalism to my mom.

Leroy T

She doesnt mind doing anything we ask her to do. I like that the caregiver that comes out knows what to do.

David H_62

The caregivers are my eyes, I am blind, and they are there to help me see. Ann is my provider and she is awesome! They show up on time, and they do what they say they are going to do.

Anonymous_1721239165

We really depend on the services. The caregivers help with transferring and toileting. I would like to see them have better communication with their workers--especially in regards to the care plan and their staffing availability. I know all of the care agencies are short on staff, but they should have more standby staff when someone calls off.

Sonya R

They keep clear communication; that is very important to me. I like that the communication is consistent. If the person calls out, they are good with finding a replacement.

Elizabeth S_35

They check in to make sure the caregivers are doing what they are supposed to do. Andrea knew exactly what to do to help. The workers are on time.

Rita A_1

Right At Home gives my mom the comfort that she needs. They respond to my questions. They make sure things fall into place for me and my mom.

Jim D_22

They could have better preparation for the caregivers. I'd like better caregiver training.

James B_71

Just having the caregivers here gives me time. I like that they are easy to deal with.

Patrick R_5

I'm in a wheelchair and they are really helpful. I went into renal failure, and they helped me use the bathroom. They help out a lot. They even help with my garden and grocery shopping.

Jose R_3

I am in a situation where I can't help myself, but their care makes it easy for me to take care of myself. They are very helpful to my needs.

Ronda P

The caregiver has had a positive impact because of her care and her kindness. She talks to the client, and she is kind to her. I love the client's caregiver.

Clarence L

When they are scheduled, they are there, they are on time, and they do what they are supposed to do. There is nothing I don't like about them. They are prompt. The caregivers are always well-mannered, and they know what they are doing. They are honest and pleasant.

VaNessa A

They help me because they listen, and they make suggestions. They help me the most by helping me with my father. I like the way the office or management works with you.

Darryl P_1

They help the most with my daily living. They're on time and attentive.

Wilbert W_1

It took a while for him to open up to anyone new, but eventually he softened up towards them. They work with clients to provide the best service possible.

Windell D

The aide I have is very good. They are always on time, and they try to find replacements.

Anonymous_1704995129

They make sure she can walk. I had some issues at first, but they helped fix them.

Linda B_69

I like that they are reliable and friendliness, my dad s care is a part of the family she is so sweet. I like that they are very personable.

Chanel L

They help with housekeeping. We've been having a consistent aide recently, which has made it easier for my father-in-law to adjust. We don't have to keep teaching people.

Candy (_1

I like that she is sharp and can project her voice. I like that the caregiver is very capable.

Bill W_22

I like the quality of helpers.

Jessica S_11

It's more of a peace of mind for me when she's at home and I'm at work. I would like them to improve on the fact that they struggle with call outs, and no one is available to fill in.

Betty V

I had a good aid, I could trust her. I would recommend them because they are a very good company.

Vicki A_5

I appreciate that they come over and do things for her. I can't be over there all the time, so it gives me peace of mind knowing she is taken care of. I like that they are good at checking in if there is a problem.

Brian W_13

They spend more time taking breaks than helping me out. I would like to have more consistency in the caregivers that they send to me.

Marleen P_1

The aide helps with my brother's shower and takes him places. I like Juan in scheduling and the quality of the aides.

Denise G_5

We really needed help. Most of the caregivers are qualified and able to learn quickly.

Queen B

They've helped me the most by being on time and providing care to my father. I like that they work with their patients with care.

Lorraine "

It was very important that they come and give me some relief since I was the main caregiver. They were good about trying to find me somebody when it didn't work out with another person.

Bruce T_3

There are 3 days I don't have help, so I prepare for the others days I can have it done. Totally safe with the things they help me with, very knowledgeable to know exactly what to do and how to do it.

Chandler S

My experience can be positive because if some of the caregivers took more initiative. I like Right at Home because I do not have issues with having a caregiver scheduled.

James H_59

They sit and talk with me. I like that they keep everything clean.

Betty B_30

I have one that is excellent right now. It frees me up for three hours. They have never failed me.

Humberto "Don" R

The caregiver is doing a good job, she is very helpful by cleaning my house and does the dishes. The caregiver who comes by checks on us and sees how we are doing. she answers our questions.

Dorothy H_18

They always send the right person for my mom. I like the caregivers that come to take care of my mom. They are all professional and nice people.

Deborah W_8

They have helped me organize my new apartment. I like the people that they send and the other employees.

Karry H

The provider has helped me the most by helping us with chores, and anything else that we need without asking. I like that they show up every day, they show up on time, and that they call if there is a problem.

John K_56

They have just been very good about helping us with our schedule. I like that they are very easy to get into touch with and to solve any problems.

Paul B_34

They assist him when we can't be there. I like the promptness of them.

Karl S_1

The most helpful has been Crystal being excellent. I like that the aide that we have and how responsive they are when I need something.

Esperanza J

They only come on weekends now. When there are any change in hours they can notify more in advance. At the beginning it was a bit difficult but now it is stable. Beginning was difficult because too many people were coming in one day.

Louise P_3

They've helped the most with caring for my husband, they make it much easier for me, and I feel very comfortable going out during the period that they're here. The agency has been responsive to what we need.

Edward H_15

They need to be more knowledgeable. They need to improve on their communication and quality of their people.

Patsy T_2

The client has not always been happy with the caregivers, but it is what it is. I like that they have tried to supply a helper when we have needed them. They have worked with me.

Pamela M_10

My caregiver brings joy to my day. I like them because they are reliable.

Douglas P_4

They make sure he is well-provided for when it comes to his medication. They really do care about their clients and patients. They make sure everyone is well taken care of.

Alvin 3

I am disabled badly, and when I have a caregiver come in, it is nice to have people around. I like that for the most part they provide me with adequate coverage and care.

Doris M_6

They help drive me to do my errands. The staff they send me is very good to me.

Linda G_27

They provide great services through their caregivers. I like that they are sending us a great caregiver.

Minnette T

They are great with all of my machines. They work well with me and they are always on time. They are also caring people.

Provider Response

Betsy F

The caregivers that are not a good fit have poor communication and grasp on what is going on. Some of them think they are here to sit and watch. They could be more consistent with the caregivers.

Provider Response

Wilhelmina 3

The girl that comes to me regularly cooks, does some housework, and she's good. I like that they are flexible; if the caregiver has something to do, they'll change the schedule.

Provider Response

Nicole S_6

Once she knows what she is supposed to do, she does it with little direction. The care is great, but the way that they run the office and how they schedule the caregivers needs to be improved. It took months of people not showing up before we found someone permanent.

Provider Response

Pam L_13

They can always count on them to show up because I know they are going to be on time. They are very compassionate because the caregivers take care of my father and let me know if something is not right.

Anonymous_5956

She is positive and shows up on time. I like the helper that they sent.

Isom F

I can depend on someone to be here with my husband so that I can take care of my business. The aides don't always show up when they are supposed to but that is not the company's fault.

Mildred J_3

The aide I have now, I would put her right at the top. I have had some disappointments with some of the aides, but when I told them about it, they sent me a different aide.

SAWP

I would highly recommend Right at Home. Didn't have there service long, but everyone was very caring and helpful. My Mother passed while they were there. The care giver called me immediately, I arrived just minutes after EMS. A very caring company which is hard to find these days.

Anonymous_5821

They have helped the most by sending good caregivers even when they are just covering shifts. I like the care, follow-up, and they make you feel like it is a family.

Dana H_2

They checked on the client to make sure she was getting care. They are prompt, they check appointments, and their communication is excellent.

Anonymous_4935

The agency is helpful by working with my mom while I work during the week. I like that they are flexible, communicate well, and work with me.

Provider Response

Scott L_7

They go out there way to take care of her. They are quick to take an interest in your home care.

Deborah G_8

I know that I can leave and know that someone is here for him. The people are pretty friendly. I feel comfortable around them.

Debby H

They interact with him really well. After getting used to having someone there, we have found a very solid team of caregivers that compliment dad very well. I like that they genuinely care about their clients.

Frank L_7

They make my life easier for things I can't do. I like that they are very responsive to my needs.

Shelby M

We have a good caregiver now. Prior to her we could not get someone to stay. Their accounting department should be more accountable. I was behind and no one sent anything.

Provider Response

Charles 3_1

They provide quality service with people we know we can trust. I like that they are always receptive and flexible.

Larry S_15

They make sure I have all the necessary things I need for home care. They are prompt and on time.

Mary L_38

As far as I know the bathing has helped him but they just need to do involved activities with him. They are here for me and they do the things that they are supposed to do.

Glenn B_2

She is very disciplined and everything gets done. She helps me with a lot of things. She vacuums his room. They are pretty cooperative. I have had the same the person since December.

Shelley L

The professionalism of the staff has been helpful. I like the staff. They are professional and courteous. The price is reasonable.

Anonymous_4898

They have better communication. They could let the people know if there are changes being made and be more consistent.

Provider Response

William G_15

We do have some caregivers that are good and we like them, but sometimes no one shows up or they show up at the wrong time. The caregivers wrecked my car and I have to pay for it. I asked them to go to the grocery store for me because I cannot leave the caregivers with my husband because they do not know how to take care of him. I would like them to give us the same caregivers each time because my husband is very confused every time someone new comes.

Provider Response

Robin F_3

They need to make sure the nurses help instead of playing on their phones. The caregivers need to be more focused. They need to make sure the nurses know what they are doing for each client, that they are aware of the client's needs.

Provider Response

Alfonso W

They help me whenever I need it. I like that they are responsive.

Anita G_2

It's helped a lot. They've helped my dad to get stronger and be more mobile. I like the staff they have.

Anonymous_1019

They have helped me the most by giving him a bath. I would tell a friend that the adjustments they make for me are very good.

Mary H_91

The service and exercise they provided for my mother helped her. The service they provide is excellent, but the billing stinks.

Heather J_4

It has been a big help on mine and my parent's life but they can structure it more on the daily exercise and mental games. They can find things to help their memory. I would like to see a more structured program for the client's needs and memory. They should focus not just on their physical but also their mental.

Laura L_4

The caregivers go with him to his appointments and they make sure to follow the daily schedules. I like it when I call to get someone to come in, it is awesome and easy. The services are really good.

Brian C_2

The services provide a 24 hour care for the client to be there for her and take her to her Doctor's appointments. I would recommend Right at Home because the services they give and the owner of the company are very helpful.

Calvin W

They do what I ask. They are willing and able to help.

Anonymous_1167

It has helped but we only have her 2 times per week. We have been very pleased with our caregiver. She takes care of everything she needs and takes very good care of her.

Melanie C_4

By giving supplies to us. They are always easy to talk to.

Phyllis M_8

They practiced listening skills. They asked her if there is anything else she needed and engaged in conversation. They were very responsive.

Pam L_4

They are engaged with her and with me, which is important because I live 2000 miles away. They train their caregivers well.

Gayle J_1

He needs to be bathed and to have his teeth brushed. They could make sure their employees are trained before they come out.

Provider Response

JenJen1973

We have used many different companies before we found Right at Home for my parents, and I am so glad we found them when we did. The caregivers go above and beyond. They are on time.They have all been so caring and unbelievably kind. The office staff is the best. They communicate with you often and keep you well informed with any changes that need to made. Jade and Meredith are so pleasant and understanding. It took a us going through a couple different caregivers before they sent us our current caregiver, but everyone they sent was wonderful. Its not always easy to find find the right caregiver the first time every time. We have been through enough agencies to know this by now. I would recommend this company to anyone in need of help with a loved one or themselves. You will not regret it.

Linda B_22

It's eliminated a huge burden on my father. They're easy to work with and they have reliable people.

David 3_2

They should have done more of what they were supposed to do when they were here. They don't do background checks. If they do, they don't do them thoroughly.

Provider Response

Pauline M_2

They should have people available to come at the times they set up. They didn't have people to come on the days they promised me.

Willie 3

I wouldn't have a day without the services because I need a hip operation. The agency is dependable and honest. I haven't had any problems with them whatsoever.

Robert

I got home care for my father right now from Right at Home. It is very good. The services they provide my father include cleaning, making sure he takes his medicines, and companionship. We have the same girl who comes over, and she is very nice. They're very easy to work with. If I have a problem or need to do something, I just call them and they take care of it.

Anonymous_2313

They walk behind him to make sure he doesn't fall. They don't have to do a whole lot for my dad. They treat him with respect.

Lana G

The services have helped her stay in the house at the age of 93. We have a very good caregiver who understands my mother. I don't have to follow the caregiver around, and they are a good match.

Richard 3

They do just about everything that is necessary, and they do what I cannot do. I can't see where they've done anything wrong or made any problems. I feel good when they come over, and they do the few things that I have a hard time doing.

Louise S_4

They helped her a lot. She isn't having shortness of breath as much as she was. They also did physical therapy. They were very nice and helpful.

Hattie P

They do whatever needs to be done. They are usually on time and they are usually here.

Jeannie P_1

I had a stroke and they helped accommodate me with my movement. I like that they really try to act quickly to respond to my needs.

Michael 3

It's helped me a lot. It's provided what I need. I like that they have done what I need.

Jean P_2

I could not do without them because they come in and change and bath her for me. I am only really familiar with just the one caregiver and from the beginning they have always been prompt. They always has a good attitude, and they take the time to talk to my mom.

HillaryJ

My family used Right At Home for at-home care for my mom (who has severe mobility issues) during the weekdays while my dad went to work. I would not recommend this company to anyone looking for care for a loved one. Her caregiver was consistently late (15 minutes +) arriving in the morning. The caregiver stayed on her cell phone the entire day texting, on social media, and taking personal phone calls. The caregiver barely interacted with my mom unless my mom explicitly asked to be taken to the bathroom, in which case the caregiver would take her. One day, my mom lost her strength while walking, while the caregiver was present, and ended up on the floor. For some reason the caregiver would not or could not help get her up? (Though my mom is a very petite woman). My mom had to have the caregiver call my uncle who was at work 30 minutes away, and he had to drive over to the house to help get my mom out of the floor, at which point he stayed with my mom and the caregiver through lunch. He prepared my mom's lunch for her, and even prepared the caregiver lunch as well. My family only used Right-At-Home for a short period of time. My parents have switched to a different agency and it has been a night-and-day difference in terms of quality of care and my mom's overall happiness. I would not recommend this company to anyone who has a loved one who needs care, especially now that they have switched to another agency and seen the level of service, compassion, and attention other companies provide (at a lower cost too!)

Provider Response

Clarence P

I am dealing with a lot. They could get medicine for him and get equipment. They were very thorough, respectful, and courteous.

Tiara P

They were understanding of what I needed done. I liked how they were personal and they communicated everything and I liked the quality of care.

Bob Y_2

It's good. They have been able to help me out quite a bit. They have been able to provide me time I would not be able to do if I did not have a caregiver. For example, I had a late work appointment and I couldn't pick my mom up at the senior center, and they did that and cooked her dinner. They show up on time, are courteous, and are professional.

Anonymous_267

The caregivers that they have sent have all been replaced. They could get better caregivers.

Provider Response

Virginia W_3

She sponge bathes my husband and dresses him. She cooks dinner, which is very helpful. The person they send does everything that needs to be done.

Teresa H_1

Just supply caregivers that know what they're doing. Have their caregivers be on time and supply caregivers with the proper supplies for the clients.

Thomas 3

They helped with light housework and total care for someone who's completely disabled. They are dependable.

Ellis 3

Most of the aides that they sent in acted as if they didn't know what to do when they got here. They didn't want to do what was on the paper. They should have been willing to get him up and walk with him. They need to train their caregivers and tell them what they are expected to do when they come in.

Provider Response

David C_11

They were there to assist me when she needed. I liked the lady they sent us.

Marsha D

The most helpful thing they did was bathe my husband. The people who run Right at Home, the office staff, are terrific. The downside is that my husband only needed care for a couple of days a week, and consequently, there was often a different person.

David C_16

They prepare my meals and assist me outside to the drug store. I have trouble getting around and they are helping me do that.

Bill R

They have made a huge difference in our lives because the caregiver that we have, definitely takes her job seriously and works nonstop to make sure my loved one has the best care she can provide. It was a pretty rough start, but I went through probably 10 or 15 caregivers before we got the one we have now.

Paul L

They have helped the most by giving me the freedom to do things I would like to do. I would say they are very good at working with my husband and have a good rapport.

Charles 3

They sent a different caregiver every day, which was hard to keep up with. I had to stay at home every day with the caregiver and tell them what to do, when I needed to get out.

Provider Response

Duane R

I like the care and the attention that the caregiver gives my husband and the detail at which they do it. They take care of my husband by being very intuitive to his needs.

Christiane V

I think with the nursing assistant that they sent, I would recommend sending someone a little more dependable. I was not pleased with her attitude. It would have made it easier if the caregiver was there on time to our apartment. Just having a break once in a while would be lovely.

Angeline, PACE J

I get along really well with my caregiver with Right at Home. My caregiver is experienced and does good work. The caregivers feed me and prepare me for bed.

Jim W_9

Right at Home is reliable, pleasant to deal with, and true to their word. They are also flexible and willing to change hours as necessary. The services have been very helpful. I don't live in the same city as my mother, so I'm not there with her. It is comforting to know that the caregivers are there and helping my mother out.

Deb B

Right at Home has efficient workers. Right at Home has some people who care about us, and some who don't.

Gaylyn Perry

Our needs were unable to be contracted to another care organization and we were referred to Right at Home. There are no coincidences or luck but divine providence when things like this happen. Their care was straight from heaven. The integrity in which they did their business all the way to the individuals who stayed in my mother's home permeated the interactions of Right at Home. They called me with any changes or concerns and even came to my moms funeral. A true gift from God.