Home Care Assistance of Greater Burlington

Holly F_3

Pat helped me with my back and Jenna helped me do things by my watch. I like the caregivers.

Provider Response

Lisa C_32

I think the agency is doing a great job so far. The agency could improve on the consistency of people they have coming in.

Mark M_33

They have been helpful with rides to get to and from appointments. They are always good at following up and being very attentive.

Anonymous_1715856928

The caregivers help with cooking and cleaning. I like that I am able to change things quickly.

Anonymous_1715855962

This has been a positive experience because the social worker is always available to me. I would recommend this agency because of their communication, and they seem to be experts at what they do.

Provider Response

Bert D

I would like the caregivers to pay attention to details a little more. I like the quality of the caregivers that they have working.

Provider Response

Lisa C_30

The caregiver does everything. I like that she runs a tight ship. We really like the person they sent to help her.

Provider Response

Joe D_17

As long as he gets the same caregiver, it's good. I couldn't imagine picking anyone better than the current caregiver. The people I talk to are dedicated and they work hard. They have done a really good job.

Provider Response

Patricia B_36

They keep in contact as things need to change to make my experience positive. They could give more ideas of how to do more things as a companion to help me recommend them more.

Sam D_2

The services provided have helped me take care of my father and make sure he's safe. It's helped me a great deal. I like the professionalism.

Anonymous_1708101404

The biggest issue was that they could only be here for 4 hours all at once, instead of 2 in the morning and afternoon. I liked that they were very involved.

Tim M_9

The most helpful has been them helping in the shower. I like that the case manager is very communicative.

Joanne C_11

The consistency has been helpful. They provide good communication.

Provider Response

Frank S_20

The friendly and positive attitude of their employees help us not rush though appointments. They have all the time that they need and my exercise programs are understood. I like the prompt way they have in keeping their schedules and if we have PT or OT they are very instructive and have the appropriate exercise.

Provider Response

Kathy B_37

They are actually living there so it gives me and him peace of mind. I like that we have had them over a year and the communication has been great. The quality of the caregivers has been wonderful.

Provider Response

Anonymous_1702464006

My mom feels rested and cared for. If they can check in more often and tepary alternative schedules.

Judith S_15

They helped the most with the overnight care service, assisting her during the night. I would recommend them because they were very dependable and professional staff.

Anonymous_7562

They helped me with meal prep and groceries. The communication was a little choppy, so they could have better communication.

Kimberly D_1

The provider has helped me the most with providing companionship, helping with chores, and driving. I like that they match caregivers well to the person who needs care. They also pay attention to details.

Mike D_15

We had a few newer caregivers that made it kind of difficult. I'd recommend them because they are well-trained, friendly, and functional.

Beth D_5

They accommodated my schedule even when it changes and they provide caregivers who have been able to cope with my husband. I like that they are a very caring group of people who meet the demands of their clients.

Charlie C_5

I was able to get out of the house and do stuff. We had a lot of family here, the staff didn't have much to do.

Leslie W_9

I think my mom is struggling to accept that she needs this help. But I think that the positive attitude and cheerfulness of the professionals has been a nice difference. They always call back. They have the capacity with enough professionals working with them that they can actually schedule somebody, and other places are short of people.

Cindy B_17

They have met a lot of resistance from the client. They keep me informed of dangers in the home. They do a good job letting me know what is going on.

Elizabeth "Libba" G

The provider helped me by being on time. I like the personal care.

Dan (

They have good communication. They have really good people in place.

Anonymous_6541

I live out of town so it's good to have someone make sure he doesn't fall. It's always better to have more options for caregivers.

Benjamin D

They help with things like cleaning dishes and prepping coffee. When they came out to talk to us for the first time they were very sincere and very nice.

Dottie B_3

As of right now not as much as when my husband was alive. I like the people who run the company because they are caring.

Anonymous_5555

The care is for my dad, so it helps my mom not have to take care of him. I like that they're reliable.

Carey C_2

It made me feel comfortable knowing someone was with her in the afternoons. They were accommodating. They picked the right person for my mother. They were really nice.

Allison C_3

They have helped the most making me feel less stressed when I leave my mom. The people are fantastic, helpful and wonderful.

Jamie E

It enabled my father to die with dignity. The quality of care was very inconsistent.

Judy P_11

The caregivers communicate with me when I need to know information. When I tell them we need something done specific on a day, the caregivers follows it perfectly. I am not sure what the agency needs to improve on. I am out of town so I need someone that is local that can take care of the client's needs and grocery shop for her.

Sally W_5

They were able to get us help on a short notice. We have been through a few caregivers that were not a good fit. I like that they really try to accommodate us.

Jennifer B_29

They provide great communication, care and were super kind. I liked that all the people who came advocated for my mom one hundred percent.

Anonymous_5838

I could not get along without them. The caregivers are prompt, she comes on time. If she cannot come a backup will.

Anonymous_5771

It allows us to have some respite care and know she is well taken care of. I like the reliability of them.

Lisa B_26

The support allows you and your siblings to have a little more freedom. We are pretty new working with them, only three weeks, but the transition has been smooth.

Arthur W_4

They have been responsive to our needs and stay in touch with us. I like the responsibility and the quality of people they have.

Provider Response

Anonymous_5359

They could be more reliable. They could have better trained personnel.

Provider Response

Lori H_13

They are trying and willing to help out and we are grateful for the help. They could have better training for the caregivers. They need to train on how to safely do transfers and have basic mobility and gate awareness. They need to know how to use a wheelchair.

Provider Response

hnoel

Very attentive to individual needs. Couldn't have asked for better care for my late husband.

Provider Response

Wendell N

They made my life easier by taking care of my wife so I could do whatever else I needed to do. I would tell a friend that they're very pleasant to deal with and they treat with clients with a lot of respect.

Provider Response

D. M

They helped and understood my problems. The care was personal.

Provider Response

Bill S_27

They were there when I needed them so I could so what I had to do. They did what they said they were going to do.

Anonymous_5052

They help change the dressing on my incision. They are professional and help me medically.

Linda N_5

The caregiver is fantastic with my dad. She gently gets him to do all of his physical therapy. She talked to him. The interaction helps his mind. He says he is happy when she is there. They took the time to find an excellent match for my father.

Ted H_2

They keep her engaged in activities. I like the care they give my mom.

Scott K_3

It has been very helpful. My dad needs a lot of help right now. It is critical to have someone there keeping their eyes on things. Gina is very communicative. She is quick to line things up. The billings process seems pretty straight forward.

Kimberly A_1

They've cleaned the house that has been let go over the years with my grandmothers declining capabilities. I would tell a friend that their communications is clear.

Cynthia R_4

Emily is very good and very willing to do what I ask her. I like the caregiver that I have. She has been fantastic and she is willing to do anything that I ask her to do. She is very enjoyable to have around.

Geraline "

It's a change in life when you need a caregiver and it takes a little time to get used to people being in your life all the time. There are two that I love and adore. I think they match very well to the client.

Provider Response

Brodyozzie

Our 84 year old mother has been living in an assisted living community for 13 months before it was very evident that she needed added care. Our ‘Christmas Miracle’ arrived from Homecare Assisitance and from the very first day... our Mom had a sparkle back in her eyes with the SASS that we have missed. Living thru this crazy Covid time... we are comforted to know that Michelle is making all the difference in our Mom’s day to day happiness! Michelle’s work ethics has been over the top! Communication is extremely helpful for my siblings & I and have been very much appreciated.

Martha F_2

They were only here for three days. But they were here when I needed them. They were very helpful and very caring.

Heidi K_2

They had great communication between the organization, the care coordinator, and the family. They were very responsive.

Lois F_1

They were being on hand, so I could get out once in a while. They were there when I needed them the most.

Anonymous_4241

They need to be able to use a Hoyer lift. They could have back ups for the caregivers.

Stephen I

The most helpful part was giving me peace of mind. It was nice having someone who was there during the night to care for any of his needs. I liked that the company was prompt.

Beth G_5

I like that she will include my parents in their decision making. I think our day provide is exceptional.

Tom J_3

They kept my loved one company during the time my loved one had to be quarantined and it was helpful to have some extra eyes on my loved one. Anyone that came in was friendly and really did assist my loved one.

Barbara M_46

The caregivers could've done more cleaning. This agency is easy to work with.

Phyllis D_9

The girls were so sensitive and skilled on providing for Ted. I loved your people.

Anonymous_3875

The most helpful part of the care is doing the things where they go above and beyond like doing light housekeeping and meal prepping. I like the quality of care and the communication we receive.

Josh T

They've changed our lives a lot. It's peace of mind knowing my grandma has someone there so I can go to work. I like that they care about the needs of the client and try to be very specific in choosing caregivers that fit those needs. They're open to making modifications if needed.

Provider Response

Lori W_5

They took what I said and what I wanted into consideration and matched me up with someone. They have really good caregivers. The caregiver I have had so far is the best I have ever had.

John "Jack" S

They come up with good answers to questions. I like that they are very nice people.

Fred N

They could have been more flexible in the time we needed. We didn't need as much time as we had. We were looking for a little less time but that wasn't possible with their schedule. The company wasn't exactly what we were looking for.

Jeff E_2

The quality of the help and the people, makes the experience positive. I like that they stay on top of things.

Laurel S_1

We were able to trust her to be there and take care of him and contact us if we needed to come over. I liked that the caregiver was outstanding. She got along well with my father who could be crusty at times.

Stephen S_14

I don't have to spend as much time there and I don't have to worry anymore. So far they have been dependable. We don't have to worry about them.

Monica M

They are dependable. They are there when we need them and they send quality care people and they are consistent with what is going on here.

Chris C_7

They took care of my dad very well and the visiting assistant would leave logs about what he would do and when he would get up. They would sit with him and watch TV. They were able to get someone available on very short notice for Thanksgiving. They went out of their way to call me after hours and we were able to arrange things in less than 48 hours.

Anonymous_3166

They have been there so that she can live in her own home. They do a good job with my mom.

Elizabeth H_10

I was very impressed at the time. We did all the things that I liked to do. I love them. They were wonderful. They were so friendly, and I felt that I knew them for a long time.

Dottie B_2

I appreciate most that I get to go to sleep because I have them here. The people that run the company are very personable and understanding. The people that they hire are mostly personable and understanding as well. They are mostly caring, but not all of them.

Joan M_13

They were very helpful if there was a difficulty with scheduling. They were easy to talk with and easy to reach. I liked the immediate responsiveness to any situation.

Diane H_15

They are able to do things that I can't do now. I like the people and how helpful they are.

Laurel

Home Care Assistance of Greater Burlington is outstanding. They have extra training for people with mental cognitive issues. The caregiver is prompt, courteous, interacts well with Dad, keeps him active, makes the meals that he enjoys, and takes him outside to see the birds. She is keeping him active and keeping him aware. She is very pleasant to work with. We have zero complaints.

Laura B_11

They helped with bathing, transportation, and personal care. There was some good communication between the care coordinator and us.

Geniel F

They are very responsive. I've had a hard time having someone in my home all the time, but I can't do without them. If it's a good caregiver, they make a huge difference. They follow up, come on time, and some caregivers are better than others.

Constance "Connie" R

She does everything, like getting me dressed, and at night, she puts the blankets on. She is right here 100%. They need to send another caregiver like the one I have. I have an excellent caregiver.

Kathleen B_9

We would like them to be over more, but they don't want to pay for it. It gives me more time to do other things, and the caregivers are a great help. The people are very outgoing and helpful, and the case manager was wonderful.

Cathy C_3

It will improve as time goes on, and as my mom figures out how much time she wants. I wanted to go with a smaller agency, and I really liked Tom when I met him. His wife, Stacy, came in and visited my dad while he was in the hospital, and she was wonderful. I had a good feeling about them.

Carole M_4

The caregivers come on time and leave when they are supposed to. They are very organized. I like that this company is organized.

Isabelle S

I had a broken hip. They did a number of things that I couldn't do. They could provide more dependability on people coming here. There were a lot of substitutes that came here.

Provider Response

Jeffery T_1

That is where we have the trouble I guess. My loved one has Alzheimer's and I don't know who she would respond to. It is no fault of the individuals staying with her, she is just getting very belligerent. I don't know if anybody can come and change that at all. I would quite likely recommend them. I like that they can provide staff to provide home care.

Provider Response

Connie G_3

They help me the most by keeping me out of the nursing home. They might be great with people. She came at a perfect time of day. She is interested in every detail of my life.

Provider Response

Laura R_4

They have provided a huge, positive relief with their knowledge of the situation and how in tune the caregivers are at understanding and changing needs. They are compassionate and flexible. I like that they are consistent, accurate, and provide communication.

Gifford H

With my caregiver and the services, I have been able to get time to heal my hip. They are professional.

Betty M_11

She is a very fine helper, she does all sorts of things. It's hard to separate them all, she is just very good. I like the person who is working for me, we have bonded.

Hannah N

They were just really good at what they do. I liked how they were very personable and they were fast in their communication.

Susan A_7

It helped me a lot. I didn't have to stay there anymore. I could go back to my own life. They were there. I didn't have to look for anybody else.

Susan B_13

I am not there to see what is going on with the care. I thought the case manager was very lovely and helpful.

Provider Response

Donald R

I knew that my loved one was in good care when I was gone. They had good quality caregivers. My loved one was very happy. When they followed up to check on us, they came out to check up on us personally.

Barbara "

It is very expensive but it is necessary. I would say that they are personable and they email me daily about everything that is going on.

Alan S_3

I used two services from them, and one was more about cognition. The person that I was working with was very engaged and had a good feel for where we were going. We both knew when we had achieved our goal, and they put me back where I wanted to be. The second services were more of companionship and doing activities. They were extremely effective, and we realized again when we had reached the goal and the work was over. I used several services, and they were very well attentive and organized. They tailored the people to my needs and were able to make changes when needed. They were understanding and flexible.

Provider Response

Diane H_4

The individual that has been providing the care is very shy and reserved. She just kind of sits there and does puzzles. It isn't providing the social aspect that we were hoping for with my mother-in-law. I would like them to have stronger staffing levels. It seems like they have a lot of new staff coming in.

Provider Response

Julien S

They helped the most by making it possible to not have to travel and they were able to come to me. We liked the people that came.

Leigh G

It has made my life a easier because I don't have to be home all the time. The caregiver is very helpful and does a good job.

Beth G

It was very short. It was all good, it just wasn't very long. I would tell them that they are very responsive and professional. No other agency has ever followed up with their care, and I appreciate that.

Andrew R

It was only for one week. They were a huge support while we had them. They were very professional. They were on time to the initial visit, and the quality of the caregivers was professional.

Hi K

I think if they could reduce the minimum hours, it would be great for me. They help when my husband needs help. I think everything is fine, but we don't need four hours of service.

Provider Response

Bob M

Before the providers came, she would stay in bed all day, but when they came, she would stay up. It was very convenient, and everything went smoothly.

Allegra C

They have been absolutely a life saver. They have helped my parents have a happy life and it is a great relief to me that they can step in and do the things that I would be doing if they were not there. I appreciate that the owners are extremely engaged in the end product. They pay attention to what is going on and step in when needed.

Theresa P

Most of the time, when Home Care Assistance says a caregiver will be here, they are here. They spend time with my loved one.

Mary T

Two of the four caregivers we've had have been really good caregivers because they can deal with an older person who doesn't want them there. For her children, it's taken the worry of her being by herself.

Lisa L

Home Care Assistance is professional, friendly, and immensely helpful. The services from Home Care Assistance were able to meet my need and Marjory's needs during an overnight stay in Burlington.

Ilene P

I would tell a friend that Home Care Assistance is reliable. Home Care Assistance has made life easier for me because I can trust them with my husband. I can leave the house without worrying about him.

Anonymous

I would not recommend Home Care Assistance because their caregivers were not motivated. The manager at my new home care agency spent more time talking with me about my needs. Home Care Assistance could have made my life easier if they could have come up with more compatible caregivers.

Provider Response

Mary J_13

Home Care Assistance's caregivers were on time and they were very compassionate about my mother. Home Care Assistance was good about updating us on things that was going on with my mother at the nursing home she was in. My mother went into a nursing home and had a bad fall three days into her being there. Then me and my sisters were afraid to leave my mother alone there at night so we hired Home Care Assistance services. Those services helped to give me and my sisters a peace of mind so we didn't' have to be there for my mother 24/7 because it was hard for us to be there overnight.

Gay G_1

Home Care Assistance is very responsive and personable. They are easy to deal with.

Laurie

Tom and Stacy were incredibly patient in establishing a system we hoped would work for my uncle with dementia. They were responsive, flexible, creative, and organized in providing him care. When he chose not to access their caregivers, Tom and Stacy graciously stood by as we reluctantly exited the program.

Sandy C_2

Home Care Assistance is flexible and they try to match certain caregivers to certain people. The caregivers take her on errands, like hair appointments and to get a manicure.

Hilde M_1

Home Care Assistance comes to the house and they usually arrive on-time. The service helps me a great deal because they get my wife to exercise and stay strong.