BrightStar Care Salt Lake City East Salt Lake City, UT

Jan P_12

The companionship they have provided has made our experience positive. I would recommend them because of their consistency in the caregiver they provided.

Emily G_8

She is wonderful. I like my nurse and you were the only one who could accommodate my length.

Lilia P

They usually only come one time a week. I still do everything because he doesn't want to go anywhere and I do everything for him. The lady who comes to my husband is nice. She's taken him for a walk and she explains everything to him. She's very patient with him.

Barbara G_65

I think we just need more time using the services. I would recommend this agency because we enjoy our caregiver, and the complete assessment that was done.

Tom P_10

They communicated, and the level of care as big. The providers that came to his house were very high quality.

Kerry G

The consistent, courteous, and respectful approach towards the services provided. They did have a couple of scheduling hiccups that they could focus on with management.

Carla S

I think some of the caregivers could connected better with him and we could've had consistent caregivers. They're very prompt at getting the process started.

Ashley P_4

It felt like I had a lot of worry lifted off of me. I would recommend them.

Robert R_14

They made sure that my dad had coverage while a family member wasn't there. They were always available.

Anonymous_3407

The agency is doing a pretty good job, but if they offered more household support care. I would recommend them because I like the flexibility and communication they provide us.

Cynthia H_17

They help the most by coming and making me feel safe to go and run errands the two days they are here. I like that they to try and fill the request's of the clients.

LeAnne K

The agency has made our experience positive because there are some caregivers that really care for my dad. He's a hard person to care for because he has to be transferred by a lift, and some of the people that have come in have to do training to take care of him.

Barbara M_79

They always have RN's available and they run errands for me when I am not able to drive. They have a good reputation in the area and I appreciate their supervision.

Jim J_11

My wife has to be lifted into the wheelchair and they help her for me because it was hurting my back. I like the quality of the people that comes here, and my wife doesn't take well to new people and she really likes them.

Louise L_5

They've helped me the most by being flexible. I like that they're able to match a caregiver to my husband.

Anonymous_7598

The service I got from them was top-notch. They were able to provide a quality caregiver that I needed and they were able to provide service when I needed it. I would have liked to have seen more communication with the clients.

Gayle W_3

I came home from the nursing home early. They changed everything and helped me a lot. They are outstanding. They are reliable and on time.

Brenda P_12

I live in California, so it gives me peace of mind. I would recommend them because I like the owner and the caregivers, they sent me, have been really good.

Phyliss B_1

Caroline helps with laundry. The ones who come at night don't do as many things around the house, but that is probably because we are asleep. I like that they are professional, and they take care of us the way that I would like them to.

Sandy S_25

They are very pleasant. I like most of their employees.

Anonymous_7197

She's not effective. I think communication and updates from the aid to me would be good to have.

Suhad K

They are engaging with the client and keep them occupied. They are very caring with the service they provided.

Sally C_6

They tried to connect with the things that she is like and what she was comfortable with. I like that they have a personalized approach and they are professional.

Wendy V_2

My caregiver helps me organize my things. My house used to be really junky. She helps me clean! The caregiver I have helps me a lot and we have fun together.

Lacey P_1

They came to me and that made life easier. They were willing to answer every time I called or had a question.

Denise O_1

They relieve my stress. I feel like they are very responsive to our requests.

Cindy H_23

It helps a lot to have her there at night, so we can get our rest. In the beginning, we had a hard time with the caregiver. Once we got our current caregiver it has been great.

MoJam

My brother is a client n recovering from brain surgery/cancer. His PT-Felisha is wonderful!! But been trying to his home aid n DME since Nov. DME orders were turned asap but Brightstar lost the orders. I had to look up supplier list n get the fax # for them. He's in desperate need of the DME requested (I am disabled myself n physically limited). It's been a month n still no DME !!! Rescheduled my Dr's appt for his aids 1st visit, which never showed up nor did we get a phone call. I had to call to find out where the was. Was the Aid called in n no one available to go till sometime later in the wk. We were originally told by the home aid assessment person that if the aid called in another would be sent out as a replacement. My brother is fixing to cancel everything with Brightstar n go with another. I am constantly on the phone with these people almost everyday.

Pamela G_7

They tried, but my mom was just difficult. I like that they were responsive.

Liz O_4

They handle the hygiene for my mom. The staff turnover is hard.

Anonymous_6047

They are easy to get a hold of. They stay in close contact with me.

Jason R_4

The provider could have been more self-motivated to see what his needs are and be more aware of his needs. We had to tell them all the time of what he needed. We made a list, and they ignored it. They could educate their caregivers better on what the patients are dealing with.

Brad W_2

The arrangement we have is not necessarily meant to greatly facilitate my life. They help the client by being there to give her a diversion and engaging her in some activities. I like the caregiver we have. Her name is Debbie.

Mercedes T

It has taken pressure off the family. I like the staff, and the owners.

Makayla M

We liked the caregiver. They were really easy to work with.

Kari H_2

They helped with laundry and mostly just meals and a little bit of bathing and meds. Everybody was friendly, trustworthy, trained, and skilled.

Anonymous_6408

I don't think it has an impact it's just someone to be here when I am not. I only used a couple of times a month and I like that they worked with me when I was trying to figure how much time I needed.

Susan S_56

They have been responsive to our changing needs. I like that they are responsive.

Megan D_1

They came at night so I was able to get some sleep. They work really quickly to get someone in. They sent over great people.

Lisa P_24

The provider helps me function. I like this agency because they are professional.

Jenny R_4

The services absolutely served the need. I never met the nurse, but the company was so easy to work with she loved the nurse.

Heidi F_2

They have been responsive to our requests. I think they could have more training for their staff so they can do the simple things they are supposed to do.

Lisa S_32

The care frees me up to have my own job. They are really good. They are quick to respond to any issues.

Karen S_42

My caregivers have just been excellent. They know what they're doing and they're very efficient. I really like the nurse. She is very personable and knowledgeable. She communicates with me appropriately and schedules things. She is very efficient.

Sharon L_13

They have worked hard to find sitters for him and agreed to do a number of things our medical things can't do. I am now able to step away. They are very receptive and they are professional. They have been very responsive and helpful.

Barbara _9

They helped me the most by being there for me and doing an outstanding job. I liked how they were efficient and down-to-earth.

Charlie C_4

Ramona takes care of all our personal needs and requests. I like the person they send me, Ramona.

Jenna H

They made my mom's life easier. They could have more information on whose going to show up.

Virginia L_8

She has helped in helping me get on my feet and handle things better. I think they are professional and I like the care we are getting.

Anonymous_4837

There are a lot of things that I want to get done and it has taken a long time. I am really happy with them and when someone is gone they always have someone to fill in.

Diana M_15

They were really amazing. I looked up their reviews and picked them because of that. I like them because they are really responsive, and their people are friendly on the phones.

Jila W_1

They help with things like shopping and putting away groceries. They help with cleaning and gardening. They take her her sight seeing and to parks. I really like that they are truly there to help us and not just there for money. We tried many agencies and this company was the best one. Give this agency a chance so you can get good care too.

Susan B_45

They were dependable and even had nurses come to us every 6 months to do an evaluation with us about the care. They were efficient, their caregivers came early, and they were very dependable

Michelle M_23

They are reliable and they work well with their personalities. They are really easy to work with and finding someone to come in early.

Guadalupe H

I was working, so it made it possible for me to relax. I liked that they were nice and very communicative.

Chris M_15

I brought them in so I could get some sleep. They went beyond my expectations. I like them because everyone I dealt with were very articulate, well informed, and extremely passionate.

Noemi S

I wanted to continue with BrightStar while I was in Utah. I was very pleased with the service I got in Utah. Everybody was very nice.

Emily R_4

Their care gave us a great deal of peace. I liked that they were very communicative and the employees were very nice.

Bill C_17

They are great with helping me transfer to different locations and helping me walk. I like that they have individual attention towards everyone. They all listen very well.

Anonymous_4867

The caregiver that came out was personable and helpful. I like that their ability to schedule according to my schedule.

Lori P_3

Lori is quadriplegic, so they do a lot for her. They allow her to stay at home. They are good at communication and they have never left my client without care, no matter what has come up.

John M_59

We knew we had a contact if anything happened. I like their professionalism and friendliness.

Shirley S_27

He is not always receptive, but the caregiver is very good at working with him and the family likes him. I like that they are timely, reliable, and they have really good caregivers.

Megan H_4

They were helpful by being responsive and they started services very fast. I liked that they had good communication, they were responsive and the CNA they sent was great. I was very comfortable with them taking care of him.

Jewel M_1

They can always have more active communication with us. I would recommend them because they are easy to work with and they have good communication.

Rachel M_6

They stay in contact and in communication with me. I like the quality and reliability.

Anonymous_3891

My nurse comes and she is on time every single time. I only deal with one of the nurses and she is on time.

Susan P_19

I feel like I don't have to worry about my mother being taken care of now. Our caregivers show up on time and communicate with me if there is an issue. I love the communication of the agency.

Betty C_12

They give my infusion on time. They are reliable.

Tracy M_1

My nurse communicates with me and shows up when she is supposed to. They are responsive, responsible, and I have an amazing nurse.

Jila W_2

They have helped me in every way that I need. They are very compassionate. We are not just a source of income for them.

Anna W_6

They do some housekeeping when I've lost a lot of my strength. I would like to see the scheduler only have to schedule. Right now she's doing that, plus getting into our business.

Martin M_3

The nurse that they sent is amazing. I like the nurse that comes here she is wonderful.

Robin L_4

Our aide will help keep my husband safe moving around This agency is convenient to use. They are flexible with scheduling as well.

Joergen P

They are giving her some freedom to move around. We have had good service and I think the only change is that we get different people.

Sue B_15

We only had them about 7 times. And it was really nice, we didn't need the whole 4 hours. And the pricing was the same. They should have a bracket for pricing. We needed someone who was aggressive. The one who came was too nice.

Sherri B_1

It's easy to get a nurse which is great because when you travel around it can be hard. Everything has worked out great and it's easy because you don't have to search around. I like my nurse and she's a real sweetheart.

Steve H_10

It gives my mom someone to take her around, it gives her and me freedom. She wants more hours, in fact. The only problem is that staffing is hard. We've had five different people in a really short amount of time. There is no consistency.

Sara T_1

They kept mom company. They tried to get along with my mother. I really liked this particular office. We had BrightStar in Portland. This office was organized well. They were so stress free compared to the Portland office. I didn't have to worry.

Donna B_21

They have helped the most in providing companionship. I like that everyone that I have talked to have been pretty nice and are accommodating to my mom.

Brent T

They have good people who help him get through the day. I like the overall quality of service.

Jeff W_9

They helped me learn how to take care of myself. I like that their aides know what they are doing.

Charity P

They are always there and they occasional call and check on us to see how we are doing. They cater to your needs if needed.

Vicki B_7

They were able to train the caregivers and they did a good job. It was very beneficial to leave feeling comfortable that they were there for him. The ladies that run the program and the nurses seem to have a good grasp on what is necessary. My husband had a special need, and it didn't take long for them to get a plan of care in order and to get things running.

Tamara M_1

They could have been there for me because I can't do anything without them. I couldn't get out of bed. They didn't fulfill all the days that I arranged for them. At the last minute I didn't have care on a day.

Allison H

It gave me a lot of peace of mind that someone was here all night for him. They were really dependable and quick to put a whole care plan together.

David P

They are willing to meet me where ever I will be. They come to my work because it's a lot closer for them. It's easier for them than driving out to my house. They seem fine. I couldn't compare with anyone else. They keep good tabs on me. They make sure things are working out well.

Sandra M_6

They are there for my husband when he needs them. He gets along with them and is comfortable with them. They are very flexible in scheduling their CNAs on days and different times.

Anonymous_2614

They help my job to be easier. BrightStar has a problem with staffing, but everybody has a problem with staffing. They are pretty good, but they take a while, just like anyone.

Ann W_3

They were very engaging with my mom. I like that they were prompt.

Courtney S

We only used them for a few days. They did what we needed them to do during that time in a positive way. The people have been really good to work with, and they have clear communication. They delivered exactly the services we were expecting and talked about.

Merolyn S_1

I had them 8 hours a week, and I used them for light housekeeping, the laundry, and they would run to the store for me. The owners work in the office, and they go above and beyond. When I needed help, they were there. They more than proved themselves to me.

Lynn C_7

They should have nurses that are more available. The nurses are excellent, but the problem is the scheduling. The nurses are really busy and have appointments in far away distances, so sometimes my caregiver is not exactly on time.

Richard _4

They did what they were hired to do. The did a thorough review of my dad's condition.

Georgia D_1

They have made it a lot easier on me, especially since I am 84. I need a lot of help. I like that they are very willing to listen to me if I am happy or not with my caregivers and make changes.

Jeri S

They are a great support for my husband and easy to work with. I like the people that they send me, and they give good training to clients. They are reliable.

Sean E_1

They are very personable. My nurse is excellent. They are very good.

Rob &

They are tutoring my loved one and that takes a lot of the pressure off of us. They are responsive.

Merrilynn

I don't have to stress so much about making sure my mom gets her shower. I like that they are very thorough and very willing to work with trying to figure out how to handle my mom's needs.

Dawn S_3

They are friendly, they just work with us to cover the needs we have, and they are professional. They are easy to work with, and they have met all of our needs. It's been a great thing for my family and my dad.

TJ P

It relieved me of the responsibility and gave me time off the job. Their representatives weren't afraid to go do what I was told they would do.

Tasha F_1

They just help get things done. They carry supplies if I need it. They've been very friendly, courteous, and on time.

Anonymous_766

The provider has helped us by having someone there by giving us peace of mind. They aren't ridiculously expensive.

Corrine W_1

He really enjoys the service. They help him prepare food. He is completely blind and they help and prepare food for him. He likes the way they prepare his food and they take the dog out. They make coffee for him because he has Alzheimer's. He enjoys the company.

Kirk T

It gives me some freedom because I'm the primary caregiver. They're friendly, efficient, and responsible.

Dianne

For me it has let me have a break to be able to get things done that I need to get done. For my mom, it is nice for her to have somebody else to talk to. They are dependable and caring.

James R

If they could have a little bit more experienced aides. They aren't really proactive if an aide can't come they don't tell anybody.

Pamm M

I needed surgery and I wouldn't have been able to have it without them. The services were excellent because the first girl was easy to talk to, helpful, and considerate.

Dianne Y

They have helped my loved one by visiting him and feeling empty time. I like that they are pretty easy to get a hold of and to work with. They could improve on maybe getting a schedule out a week before.

Beverly C

It's extremely important because she wouldn't be in independent living if it without the services. Most of the time it has been a good, but there is one employee I haven't been happy with. They seem to be accommodating and they try to correct problems to make sure things are going as well as possible. They have good intentions.

Anonymous

We are both disabled and it was hard for me to take care of my loved one. They were able to take care of them, massage their legs, put on their wraps, and take them on walks. Unless you have two hours of things for them to do, then don't use them. The service is really good.

Anonymous

The first caregiver that came in did not know the expected tasks. They were obviously not briefed and didn't offer to do anything even though we went over everything with the owner. It's a good service, but the providers differ. The caregivers are supposed to put my loved one down to bed and do light housekeeping.

Bill L

I had them after a surgery. They were to watch over me while I slept, and when I woke up she had not been dozing. She checked in on me and when I got up she steadied me. When I got up none of my money or medications were missing so you can actually trust these people and that is worth more to me than anything else. She was there to watch over me while I slept to make sure that I would be alright and I felt comfortable going to sleep while she was there. She did not keep me awake with a T.V. or by leaving a light on to read. Instead, she had a dim reading light to read her book all night once I fell asleep.

JoAnn _1

If a friend needed nice services, I would tell them to go to BrightStar Care. BrightStar Care helps me; they clean my home.

Laura W

I'd tell a friend that BrightStar Care is available. BrightStar Care's caregiver can drive me to places for shopping.

Joe E

My BrightStar Care caregivers clean my house and the nurse comes and checks on my health, which has a big impact in my life.