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Right at Home Northeast Texas
420 East 5th Street, Tyler, TX 75701
(903) 964-3037
Verified Partner
4.5
(373 reviews)
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Reviews of Right at Home Northeast Texas in Tyler, Texas
Anthony B_14
5
|
November 20, 2024
They have been very helpful. I like that they have accountability.
joy r
2
|
November 20, 2024
They do not get here on time, and I have had them not do their work. They need to train their employees more and inform them about their client.
Provider Response
Chandra T
4
|
November 18, 2024
The care is very important and very needed. It helps me with my schedule. They need to keep making sure they are paying attention to my father's care plan.
Roy H_6
5
|
November 13, 2024
They make sure that he has a good meal and that the fridge is cleaned out of expired food. They were able to get him on the schedule, and they work well with my father.
Mary W_70
5
|
November 13, 2024
They make a very positive impact. I would recommend them because they are efficient and available.
Betty D_20
5
|
November 11, 2024
The agency was understanding when I needed to cancel last minute. The agency is always available when I need to call and cancel.
Ashlei O
5
|
November 8, 2024
The agency has good workers that will actually care about their patients. The agency is willing to work with me and there is always someone who will show up.
Anonymous_1729083479
5
|
October 16, 2024
It helped her a lot, and she needed it badly. They helped with things she was unable to do. I like that they were very prompt and did a very good job for them when they were there.
Provider Response
Richard B_68
2
|
October 4, 2024
They could give me more time with my caregiver. They need to improve communication, and scheduling, help caregivers, and provide communication. We asked them to let us know when approval will end. They needed to start the renewal 30 days ago.
Provider Response
Sandra D_24
5
|
October 4, 2024
They take care of the house, which helps tremendously. They always try to get someone here and provide someone who is qualified.
Provider Response
Margie C_6
4
|
October 1, 2024
They have gotten to my appointments on time. They have helped me do whatever I need to do.
Provider Response
Leslie M_14
3
|
September 24, 2024
She could have cleaned my apartment correctly. They sent a girl to clean my apartment and she just sat there.
Provider Response
Diane H_43
4
|
September 18, 2024
The people that are regular do a very good job of care and attention. The people are really good however some of their follow-ups from the office is lacking.
Provider Response
Edward C_11
5
|
September 18, 2024
They take care of me. They take care of my needs.
Provider Response
Mary C_107
5
|
September 10, 2024
They have gotten people here who really care to be here. I like that they have people who really care about the people they care for.
Provider Response
Roger H_8
5
|
September 4, 2024
Having someone there everyday is super helpful. The agency is dependable, and they resolve the issue quickly.
Provider Response
William W_36
5
|
August 12, 2024
They have served meals, wash clothes, and they help him go to the doctor. I like that anytime I have any problem they fix them. I like most of the caregivers, but they have worked with us to fix it.
Provider Response
Dawn_2
5
|
August 12, 2024
They are just there for my dad. They relieve me of the stress. I like that they are there whenever I call and need help.
Provider Response
Milton and Janette P
5
|
August 7, 2024
The agency has done a great job of taking care of my mother, and I don't have to worry as much, so it's made my experience positive. I would recommend them because of how they take care of my mom.
Provider Response
Judy_3
2
|
August 7, 2024
I would like for them to improve with their nurses and actually help my brother out.
Provider Response
Jeanne_1
4
|
August 2, 2024
The service is fine, just not dependable. The girl that they are sending is not dependable, not showing up.
Provider Response
Gloria_3
5
|
August 2, 2024
The services are helpful to him because it gives him a sense of relief and comfort knowing that his meds are in the right place, and he gets them on time. We like that they are a dependable agency for him.
Provider Response
Carol_9
5
|
July 23, 2024
They are helping me with my husband and helping me with things I can't get around her. Since we have her, it has been a lot better. We have an excellent home health care. She does an excellent job. I also have a couple of nurses that come in, and we are happy with them, Mandy and Jennifer.
Provider Response
Susie_1
4
|
July 19, 2024
The girl she has now is really great. The second person was a really young girl who was sweet, but had no training.
Provider Response
Billy_1
5
|
July 10, 2024
It is very helpful. They take care of you. I like that they send people who can help you.
Provider Response
Milton P
5
|
July 2, 2024
They help with meal preparation. I like our caregivers.
Provider Response
Cheryl_4
5
|
July 2, 2024
The agency has assigned me a caregiver who makes sure I am okay, making my life easier. I trust this agency because they are on top of things.
Provider Response
Donald S_33
5
|
June 13, 2024
They remain by his side and ensure he doesn't fall. They're very friendly personnel.
Provider Response
Keith J_3
5
|
June 11, 2024
My caregiver is very likable and my wife likes her. I like that she works with my wife really well.
Provider Response
Betty P_19
4
|
June 7, 2024
It helps me a lot and I am pleased with them. I don't have any problems but there are some things I would like to change but I am happy.
Provider Response
Anonymous_1717498480
4
|
June 4, 2024
They helped him bathe. They showed up on time.
Provider Response
Lela W
5
|
May 17, 2024
They are there and they care. They caregivers are good, and we feel like we can trust them.
Provider Response
Anonymous_1715937586
5
|
May 17, 2024
They cook for him. They keep me informed.
Provider Response
Edward P_9
4
|
May 2, 2024
The caregivers clean, cook, and take care of my legs. They do whatever I need to get done. I would like them to give me more notice when they have changes or something.
Provider Response
Elwood_1
5
|
April 17, 2024
I wish I had more funds to have more services. The services provide me peace of mind. I have and do recommend the agency to others.
Provider Response
Megon
5
|
April 17, 2024
The most helpful has been having good, patient people. I like that they have a wonderful staff.
Provider Response
William "_17
4
|
April 15, 2024
Our current caregiver is good. It has had a very positive impact. We used to have a younger caregiver. I do not think she received any training whatsoever, and it showed.
Provider Response
Carl K_4
5
|
April 8, 2024
She cooks for me. They are very responsive.
Provider Response
Marsha N_1
4
|
April 8, 2024
They could make our lives easier with communication. They could improve dependability.
Provider Response
Samuel C
5
|
April 2, 2024
We could not survive without the services. I broke my back two years ago and have needed help myself. They have never disappointed us and they send very kind people into our home.
Provider Response
Laurie L_7
4
|
April 2, 2024
It is great to have someone to help her with her activities of daily living. They could make sure to find an appropriate caregiver when ours is out.
Provider Response
Linda W_41
5
|
March 21, 2024
They've helped me the most by being dependable. I like that they're very attentive to the patient and to the family members.
Provider Response
Judy Y_1
5
|
March 19, 2024
They have helped the most by just providing some extra care. They have been really good about complying with any changes that we have had to make. They are always very nice about it.
Provider Response
Johnnyie H
5
|
March 18, 2024
The most helpful has been them changing my bed and washing my clothes. I like that they clean my bathroom. I like that they are here to help me.
Provider Response
Jean R_15
4
|
March 11, 2024
It helped with meals. They do a nice job.
Provider Response
Glenn S_9
4
|
March 11, 2024
It was good, they were needed for a certain thing and supplied that. We may be needing them in the future when we get back home. I don't like to give perfect rating because no one is perfect. I like the availability of caregivers, it works out well.
Provider Response
Alison Marie V
5
|
March 4, 2024
The nursing staff is great. They help me with my medication. They can get better qualified workers.
Bobbie S_3
5
|
March 4, 2024
I have a family to care for and I would have to move to live with my mother. We couldn't do what we do if we didn't have them. We really like the caregiver that comes out in the morning and evenings. She is very good.
Provider Response
Hilda C_2
5
|
February 15, 2024
They have helped the most by being available when I need anything. I would recommend them because they are always listening if you have a problem.
Provider Response
Donald S_36
5
|
February 9, 2024
They have helped by being attentive and paying attention. I like the communication, their care, and their personalities.
Provider Response
Bonnie K_3
5
|
February 9, 2024
The caregivers help me get around and not fall. She is right there wherever I go. I am very pleased with their services.
Provider Response
John Wayne L
5
|
February 2, 2024
The services have helped me a lot with doing things that are hard for me to do. My caregiver does everything that I need done.
Provider Response
Leonard H_5
5
|
February 2, 2024
They understand what needs to be done and get it done in a timely manner. They are kind, courteous, knowledgeable, and know what they are doing.
Provider Response
Frank S_33
4
|
January 12, 2024
It made my life easier, I'm six hours away and I needed someone to take care of her. There could be communication with each other.
Sue R_14
4
|
January 3, 2024
They have helped me the most by helping me dress. The agency seems to be good. They are helpful to me.
Anonymous_1704281837
5
|
January 3, 2024
I was immobile, so they picked up my groceries. They do what they say they will do.
Terry T_4
5
|
December 20, 2023
She comes in once a week. Not sure how to rate it, but I say a 10. They are professional and sweet, they know what they are doing when they come in.
Bobby G_2
4
|
December 18, 2023
They keep up with me as I am blind. They don't seem to have enough people and they are always having changes in schedule.
Angie P_1
4
|
December 8, 2023
She was good with Angie. They were always on time, and very good care.
Anonymous_1701872430
4
|
December 6, 2023
They clean and help me with daily task. Increase the pay rate for the workers.
Sheryl T_3
4
|
December 5, 2023
He gets upset when there is a change. He is good when everything is on schedule, but when they get off track it bothers him. When the caregivers don't show up or they come in late, they need to have a replacement.
Laura J_12
4
|
December 4, 2023
The services help keep me independent. They need more communication between employees.
David L_36
4
|
November 7, 2023
I really appreciate the help. They help us because we know that they're there to answer our questions or help around the house. They do really well with him because he needs companionship. They're good at talking with him. If they know something they're willing to help.
Provider Response
John W L
5
|
November 7, 2023
The combination of things makes it immersible. I've developed a relationship with the caregivers. I would recommend them because as far as my health is concerned, my nurse Amy is brilliant.
Provider Response
Cheryl M_29
5
|
October 17, 2023
They are healthier and I am not scared to leave them. They are awesome and wonderful with them.
Provider Response
Deloris V
4
|
September 25, 2023
They can make things available when they say they will be. I would recommend them because they do the best they can.
Provider Response
Wesley M_1
5
|
September 5, 2023
I'm doing great because of the services they provide, so I'm satisfied. I would recommend Right at Home to others because it's easy to get in touch with them and they stay in touch with me. Most of the things that I need, they provide it or find someone who will.
Provider Response
Amy D_5
5
|
August 18, 2023
The company that he has been great for his wellbeing, and it's allowed me to do what I need to do in my life. Most of the caregivers we've had are great, and the follow-ups have been wonderful.
Provider Response
Pamela F_6
5
|
August 9, 2023
The services have been really helpful to my mom. I like that they are just really good and caring with my mom.
Provider Response
Mary S_85
5
|
July 20, 2023
The services are a wide range of services that she needs. I like this agency because they are flexible with the hours and the care that is provided.
Provider Response
Alison Marie V_1
5
|
June 27, 2023
I'm not able to do the laundry or mop or do the dishes, they help with that. The amount of care they put in is good. They help with laundry and dishes.
Provider Response
Carla D_5
5
|
June 21, 2023
I have had a positive experience because they are able to get in touch with me. I recommend them because they are on time, and they do what they say they are going to do.
Provider Response
Billy Charles W
5
|
June 15, 2023
They do a lot of things for me that I can not do. It's nice to have someone here that is a caregiver.
Provider Response
Richard M_49
5
|
June 10, 2023
The provider helps us out for meeting all of James's needs. I like that they are knowledgeable and that the caregivers are a perfect fit for James.
Provider Response
tisha M
5
|
June 10, 2023
It gives me comfort to know someone is checking in on my dad, ones a week could use them more. They help me in a very difficult time get care to my dad at home.
Provider Response
Anonymous_7482
5
|
June 9, 2023
They do what they are asked. The personnel is very professional and we have not had any issues.
Provider Response
Deborah S_22
5
|
May 23, 2023
They have provided care on the days I requested. They found someone to take care of my husband.
Anonymous_7317
5
|
May 15, 2023
His overall health has improved, and I am not afraid to leave him alone during the day. His caregiver is wonder and does whatever he needs her to do.
Provider Response
Cindy S_30
4
|
May 8, 2023
The services are helpful because I can do most of the things myself, and they kind of give me a little lift. I would recommend Right at Home because the girls who have come out have been really nice.
Provider Response
Karen V_19
5
|
May 8, 2023
They free me to be able to go to work during the day, and take care of my moms basic needs. They are easy to get a hold of, and if we have hiccups, they are resolved quickly.
Provider Response
Leslie D_7
5
|
April 15, 2023
The caregivers are willing to help me and they fit right in. I have already recommended them because I like the people and they are ready to help me do what I need.
Provider Response
Mildred R_3
5
|
April 10, 2023
They come and help with toileting and dressing her. I like that they are very responsive to my calls.
Provider Response
Donna G_19
5
|
April 10, 2023
The services are impactful because it is a necessity, and we have to have it. I like Right at Home because they are easy to work with.
Provider Response
Richard C_40
5
|
March 23, 2023
Anytime I needed anything, they took care of it. If I need to reschedule, cancel or have questions they are right there with a response and efficient. I like that they are very efficient, and friendly, and whatever they say, they do.
Provider Response
James T_23
5
|
March 16, 2023
They have been here and worked hard to get me good help. I like that they are helpful.
Provider Response
Oscar B_3
5
|
March 7, 2023
The impact is positive because I'm walking a lot better, and I really appreciate that. I like that Right at Home is always on time, and they do what they are supposed to do.
Provider Response
Sandra J_7
5
|
March 2, 2023
They helped me greatly. They were always attentive, and the care was wonderful.
Provider Response
Anita O
3
|
February 17, 2023
When they come, it is good. They do everything like bathing and helping in the bathroom. They need caregivers to actually show up.
Provider Response
Johnny R_1
5
|
February 11, 2023
They provide great care everyday. The care they provide is good. They are professional.
Provider Response
Maryland T_1
5
|
February 6, 2023
We just need showers. It helps my mother to feel a little more comfortable. The price is good for the services we need.
Provider Response
Danny M_2
5
|
January 26, 2023
My provider does everything I ask them to do, they are very helpful without complaints. They are always prompt and on time.
Ricky G_1
5
|
January 26, 2023
My caregiver is thorough. She does a fabulous job. She will do anything I ask. The lady that comes out three times a week, she is wonderful. I only want her.
Terry M_11
5
|
January 26, 2023
They care for my aunt 24 hours a day. They provide dependable people.
mike &
5
|
December 21, 2022
They provided peace of mind. The nurses were very professional.
Roselin W
5
|
December 15, 2022
They are always available. The agency provided superb service while we lived two hours away.
Anonymous_6793
2
|
December 6, 2022
We have had some that are good and others who are not. They could have the workers show up.
Provider Response
Chaundra T
5
|
December 6, 2022
The agency helped the client get VA services. The agency has been helpful throughout the whole process.
Johnny R
5
|
December 2, 2022
The stability of the company has made the experience positive. The training process and the staff are friendly.
Alan C_3
5
|
November 2, 2022
They have helped a lot with the household things to keep my residence in order by cleaning, shopping, and fill in all the needs I have. They are timely, efficient, and very caring. I would recommend them to anyone if they are receiving the same level of care I am. I am sincere about that!
Shagayla L
5
|
November 2, 2022
I don't have to sit and worry. They take the worry and give ease. They are friendly and give their undivided attention.
Greta B_3
5
|
October 25, 2022
I have the same lady when my husband was sick, and I've kept her for 5 years. It helps a lot with them being here doing little things for me that I can't do, since I have bad balance. I like the caregiver that they give me a lot, so I'd recommend them, as I've been with them for a long time now.
Linda Ann K
4
|
October 12, 2022
I appreciate the fact that the caregiver is so good with my wife and works with her. They found out how much insurance I had and tried to get me to purchase more care than I needed.
John Wayne S_1
5
|
October 4, 2022
They have provided the care needed which allows me to go to grocery stores and do other things. They are dependable.
Greta B_2
5
|
September 27, 2022
They adjusted my schedule when I needed it. I like the care person that I have.
James H_42
5
|
September 19, 2022
They have helped the most with my father's situation, he uses a walker to get around and it helps to have someone with him during the day. I like the lady that comes, she is great and willing to help in any way.
Willie W_7
5
|
September 12, 2022
We are still getting used to someone coming over, but the caregivers have been really good at listening to Willie's requests. I like that Willie always has someone and they show up on time.
Barbara L_42
5
|
September 12, 2022
They tend to her needs before she even has to ask. I like that they are very friendly, kind and caring.
Anonymous_6494
5
|
September 2, 2022
Most of the caregivers have done everything I ask them to. I have been satisfied with the caregivers you sent over to my house.
Kathy R_26
5
|
August 1, 2022
When we've needed help, they've been appropriately available. I like that they've been easy and reliable to schedule.
Billy L_2
3
|
August 1, 2022
The caregivers need to stop asking for drinks and food or stop snooping through his house. They lack in communication.
Patricia G_24
5
|
August 1, 2022
They do things for me that I can't do for myself. When you have a little problem, they take care of it.
Beatrice Latrice R
5
|
July 6, 2022
They take care of the home. They are helpful.
Carl S_7
5
|
July 2, 2022
Our caregiver is very efficient. We need the help, and they're doing what needed to be done.
John V_14
5
|
July 1, 2022
It's been really helpful for him and for me too it has helped me as well. We are very happy with the caregiver that they have provided for us.
Sue S_13
5
|
July 1, 2022
They have helped me quite a bit. I like that they are good and take of me.
Francis Adolph G
5
|
July 1, 2022
Everything they do for my husband and for me around the house is excellent. I like the two caregivers we have.
James D_41
5
|
July 1, 2022
The person that takes care of James does a good job. They make sure James's standard of living is high. They come out and check on James. They seem to know what they're doing.
Theresa V_1
4
|
June 2, 2022
Having services everyday would make life easier. I love the girl that sits with me, she is my second daughter.
Roberto O_1
5
|
June 1, 2022
They taught him how to do the exercises and how to care for the wound himself. The nurse that took care of my dad was always available.
James R H
5
|
June 1, 2022
It has been helping us out a lot. They seem to be real caring about the person they care for.
Gary S_23
5
|
June 1, 2022
She is a very pleasant person and she drives me around. My caregiver does whatever I ask her to and she is very nice.
Roosevelt T_1
4
|
June 1, 2022
They try to improve on the help we are getting. They make sure there is someone to send over. It is hard to depend on them because they weren't always coming but that seems to be improving.
Eugenia B
5
|
June 1, 2022
When they come in, I can leave my mom with them. My mom is ninety one and they are polite and they ;listen to her, they get along well.
Greta B
5
|
June 1, 2022
The caregivers have helped the most by being with me when I shower because I have a tendency to fall. I like that the caregivers are very good-natured and caring.
Provider Response
Wayne S_8
5
|
June 1, 2022
The caregiver helps make life easier as she does things for the client I cannot do. I like the person who comes here from Right at Home as she is very nice and never complains about anything.
Sarah Joy M
5
|
May 3, 2022
They are professional. They are friendly.
Provider Response
Don T_2
4
|
May 3, 2022
Being a quadriplegic, they could give me a primary provider to make my life easier. Their personnel takes good care of me. They go out of their way to help me in the office.
John Wayne S
5
|
May 2, 2022
They've provided someone to check on the client and it's very helpful. I like their flexibility, because I have times that I have appointments and they work around it.
John C_58
5
|
May 2, 2022
They come in clean, cook, feed me, clothe me and clean up. I like that they do what they are supposed to.
Hazel P_1
5
|
March 11, 2022
I couldn't do without them, I just know I need them. I'm 93 years old, crippled, and they help me out a lot. I like that she's here on time.
Jimmie N_1
5
|
March 11, 2022
They treat you very well. They are on time.
Patsy W_3
4
|
March 11, 2022
The current provider is awesome. She is a go getter, she does whatever we need her to do and then some. Their ability to replace caregivers if they call in sick. I know times are tough and we live in a rural area, but it is an ongoing problem.
Anonymous_5837
3
|
March 10, 2022
They could be consistent. They could improve their scheduling, payment system, and the consistency of care.
James S_42
4
|
March 5, 2022
The helpers are always on time and if they are not going to be here, they call us and let us know. It's better when they first started the first caregiver didn't do anything, but the caregiver we have now is much better.
Frank C_10
5
|
March 1, 2022
My caregiver gets along with my family. The people are real nice.
Raymond L_2
5
|
March 1, 2022
Right at Home has never missed a time to come and has made sure that once a week he gets good clean care. Right at Home seems to get along with my husband very well and makes his experience, which he doesn't enjoy, more enjoyable.
Shelia Dian D
5
|
February 16, 2022
They haven't done anything to make it negative. They pay my provider well.
James Walter G
5
|
February 16, 2022
They help James with daily mobile activities. They have people that actually care.
Garvin R
4
|
February 15, 2022
Right at Home has taken away a lot of uncertainties from me since my surgery. Right at Home could improve their communication.
James G_26
5
|
February 5, 2022
They allow for someone that he's comfortable with to care for him. They have a great relationship. They follow up. They give quality care. They have good communication.
Arturo S
4
|
February 3, 2022
It's relieved a lot of tension for me know that someone can come and do my little chores. I would tell them that I like that they show up on time.
Anonymous_5803
4
|
February 1, 2022
With her I'm able to get out a bit. They lack in communication when a caregiver isn't going to show up.
Lindsey B_1
5
|
February 1, 2022
They are on time and do everything we ask them to. We would recommended them again. They have been on time do everything they need and are real hard worker.
Billy R_3
5
|
February 1, 2022
I live out of town so it helps me not to have to drive in and do things myself. They are very thorough and patient with the client.
John Eric H
5
|
January 26, 2022
The services are excellent. It has been a positive experience because they show up on time. Right at Home is excellent. I like that the housekeeper does a great job.
Carlie R
3
|
January 19, 2022
Seems that it is not very constant makes her job a little harder. When they do not show up, it messes up her schedule. It has been poor the last few months. The care has not been very accurate lately or constant.
Michael W_27
5
|
January 19, 2022
He looks forward to her coming once a week. She has really been great. I like the provider that was provided to me she is caring, knowledgeable, she makes me feel relaxed when I leave her with him.
Joseph H_13
3
|
January 19, 2022
It was nice when they were here; it helped me out. The caregivers we had didn't stay very long.
Brandy F
5
|
January 13, 2022
Right at Home has been doing a good job. They seem to be really caring. They have helped the most with setting up the scheduling. It's challenging to need 24/7 care. I like that Right at Home has been easy to work with. I know they had struggles with staffing, we need 24/7 care, but she worked hard to get it done. They seem easy to communicate with.
Cleda S
5
|
January 11, 2022
They really cared about the individual. I liked that they seemed personally interested, not just a job, but a personal relationship.
Terry M_8
5
|
January 6, 2022
They have been very helpful by going to the store for him. They listen and care. They are on top of everything
Jaime L_1
3
|
January 4, 2022
They get me up, dress me, and feed me, etc. They are finding it hard to keep caregivers.
James F_15
2
|
January 4, 2022
It was very stressful because we didn't receive any care. If they can supply help, we were out of help more than we had help.
Provider Response
Ralph C_9
5
|
December 20, 2021
I would be in the hospital without them, they make my life easier. The caring of the nurse and their knowledge on the skills. They seem to really care and they engage the doctors and me.
Ronnie B_4
5
|
December 15, 2021
My caregiver, Jared did a good job. I would highly recommend my caregiver, Jared.
Ginger F
5
|
December 8, 2021
The aides made my time very relaxing and pleasant. I liked the pleasant aides that came. We enjoyed each other.
Edith K_2
4
|
December 3, 2021
They have been most helpful in helping me bathe and get dressed. I like the help I am getting from the agency.
Willie E
3
|
December 2, 2021
It would make my life easier if they could keep me company. I would like the company to be honest about what they're offering to people.
Patricia H_25
5
|
November 18, 2021
The agency was helpful by meeting all her needs and doing anything she needs. They improved her health. I liked that they were caring, provided good quality of care, and had good communication.
Marjorie M_5
4
|
November 18, 2021
They are very likable and do a good job. They send someone who always does a good job.
Sylva W
5
|
November 15, 2021
It has made things easier for me since I don't have to be at home all the time. It gives me a break. I've liked that their people are pretty good.
Allison Marie V
5
|
November 8, 2021
Today she vacuumed the floor. I like that they are open and honest.
William "Bill" G_3
5
|
November 1, 2021
They helped me get better, so I am able to work on my own. They have provided me with exercises that have happened to help my knee. The people at the agency where very helpful, very kind, listened well, answered my questions.
Alvin "Tom" S
4
|
November 1, 2021
Just being here and doing some of the things that I need them to do to help me out. I have been satisfied with the services. Everyone has been very satisfactory.
Mary S_18
4
|
October 21, 2021
The agency is helpful by allowing me to have some free time and not making me sit with my mother 24/7. I would like to see the communication improved.
Provider Response
Will M
5
|
October 7, 2021
I have one leg and she makes bathing and chores a lot easier. I like the amount of coverage that they offer, and they bill weekly.
Provider Response
Danny S_4
5
|
October 2, 2021
They help with my daily activities. Everyone's prompt and nice. They do what's expected of them.
Provider Response
Alfred B_5
5
|
October 2, 2021
I'm eighty-two so having someone else here to help my husband is important, especially with helping him with showers. I like this agency because they came to the rehab to help me know what I needed to do to help my husband.
Provider Response
Lawrence T_1
4
|
September 25, 2021
They have been taking care of me in general. That they screen all their employees before.
Lorane Miller S
2
|
September 16, 2021
We need caregivers that are professional. When we like a caregiver, we would like to be able to keep them instead of having to change them. They could be more consistent, I have different girls all the time and there seems to be a large turn over.
Provider Response
Marsha N
5
|
September 10, 2021
It helped relieve me of some of the stress of taking care of him. I like that they are efficient, and I like the caregiver I have.
Margie S_4
5
|
September 10, 2021
They've helped me the most by giving me a caregiver to help me with overall cleaning of my house. I like how they have great customer service and the quality of care that we get from the caregivers is great.
Alvoid P
5
|
September 8, 2021
On the days that she comes she gets my husband up. I'm really pleased with our home health aide.
Anonymous_4397
3
|
September 3, 2021
Sometimes I have to train the person that is coming in, but other than that is has made a good impact. They need to improve their training for their caregivers. They should give me more Independence.
Anonymous_5096
5
|
August 24, 2021
They have helped us out with rides. We really like the caregivers that come and help us.
Janis P
1
|
August 16, 2021
I expect them to come help on Saturdays, and they are never here, but the girl that comes on Sundays is great. It is so frustrating that people have been calling in and not showing up for their shifts. She needs to have people here on the weekends.
Provider Response
Freda H_1
5
|
August 11, 2021
They get him his meals. They do a good job taking care of him.
Ellen S_13
3
|
August 5, 2021
Considering the days they show up. I would like them to communicate more timely and to hire more qualified caregivers and resources. They are compassionate. I would like better communication and the quality of their workers can be improved. They could follow up better as well.
Mildred C_4
4
|
August 4, 2021
They do not have much to do, but what they do is okay. I am getting good care. I like the companionship.
James L_28
5
|
August 3, 2021
My husband didn't require as much care as we thought. They assisted in his mobility. They sent someone to my specifications.
Earnest B_3
3
|
August 3, 2021
They could send me the same person every time so I could get used to them. I'm getting a different person every week and the young boys they send don't know how to clean properly. There was one boy I hope I never see again, he doesn't know how to mop. He just left the water on the floor. Sometimes they move objects and I can't find them.
Jackie R_5
2
|
August 3, 2021
If they aren't helping, they are just in the way. I don't know when they come anymore. I need them to do their job as we've asked them to do. We need them to help me around the house and help my husband take baths. They need to educate these caregivers in their job. They don't know what to do. They would show up when they wanted to instead of when they were scheduled to.
Provider Response
Marie E_3
4
|
July 28, 2021
They took care of me and would help my husband take care of the house. They could send the same person every week.
Anonymous_5019
3
|
July 27, 2021
They could have had consistent providers. I would like them to have more qualified providers.
Corene W
5
|
July 21, 2021
They make me things to do eat. They help me with everything that I need. They are on time. They are good to me. They help me.
Perry S
5
|
July 14, 2021
I could not have made it without them. We would have had to go into a care facility if it was not for them. I like that their workers have been so gracious, helpful, and right on task.
Alen C
4
|
July 12, 2021
Some of the caregivers did not know how to cook or clean and were really young. She did know how to do the medical things though. They just needed people to show up. One caregiver that came out first was really good. I really appreciated that she was closer to my age group.
Brock P
5
|
July 8, 2021
They show up with the food I need. They are dependable for me.
Ann L_12
4
|
July 7, 2021
The quality of the girls who come on a daily basis I've been pleased with. The caregivers are very nice and talented. I'm very pleased with what they do.
Janet M_13
5
|
June 22, 2021
They assist with baths and housekeeping. They keep us posted of arrival times if they are gonna be late and they have a caring attitude. They take good care of my dad.
Muriel J
5
|
June 17, 2021
They make sure that they send out the best workers to our home. They have good workers.
Ann P_9
5
|
June 15, 2021
Their services have helped me a lot. I have dealt with home care before with other agencies and they can't compare because Right at Home is so good. They do what they say they are going to do.
Arthur C_5
5
|
June 14, 2021
They make sure to keep the service going for me. The people in the office keep me informed.
Carrie R_4
3
|
June 8, 2021
My dad is a fall risk and he has other serious issues. They need to do a better job at focusing on his needs. I would like them to pay the home health aides a little bit more so that they put more into it.
Peggy M_10
2
|
June 8, 2021
They could have cleaned better and followed directions. Most of them did not know how to clean anything. I hired this people to clean my house.
Provider Response
Anonymous_4106
5
|
May 20, 2021
The hotel that we had booked was supposed to be a handicapped room, and it was not. The caregiver had to help my husband get into the shower and that was above and beyond her call of duty. They are dependable.
Glenn m
5
|
May 17, 2021
She helps with bathing and getting him out of the car. She comes once a week. Our caregiver's friendly.
Joe N
5
|
May 17, 2021
They assign people who work best with my mom. The people have been super helpful and the lady who works with my mom will do anything for her. She is mindful of her needs.
William T_11
5
|
May 7, 2021
They are helpful by using medication for him. They are concerned for my husband.
Carol M_39
5
|
May 6, 2021
They sent me a really nice person. They were prompt and the person they sent was nice. We only cancelled because my friend can do the job and I was more comfortable.
William W_19
3
|
May 6, 2021
They could provide consistency with the caregivers to provide good care always. They could provide communication because the past two weeks there would be no one here at 9 and no one called us that they were going to be late. Also one time they didn't show up. I called them and they never gave us a call back especially Jessica.
Jo Ann H_1
5
|
April 28, 2021
It helps me tremendously, since I work and have my own care for my family. Everything that they do is something I don't have to try to do when I get to the house. It is a lifesaver for me. My mother loves the caregivers that we have, she has several favorites and they always try to get those people.
Janet J_1
4
|
April 28, 2021
She deals with arthritis and can barely do things for herself. They are able to do things for her that she can't do. I like the punctuality of the caregivers and the work that they do.
Jeff J_3
5
|
April 22, 2021
They always sent caregivers to us, and they helped prepare their meals and doing light housework. They care about what they do and they are attentive.
Samuel F_2
5
|
April 13, 2021
They help him stay out of a facility. They help with his physical therapy. They are always there when we need them and they are helpful.
Matthew C_1
4
|
April 13, 2021
When the caregivers come, they help me out the most by helping and showering me. I want them to improve their organization and communication.
Richard K_18
5
|
April 9, 2021
I don't know how they could make life easier, but they do help with my exercises. I would recommend them because the staff working here is pretty good.
Richard P_11
4
|
April 5, 2021
They just need to hire more caregivers. My husband has issues and they shadow him while I get things done, Most of them are very good. They should be able to provide a caregiver when they are scheduled.
Reggie S
5
|
April 5, 2021
They make sure that everything is taken care of with my husband. They do the right things and they help us with the VA.
Norman H_2
4
|
April 5, 2021
They have helped me with their cooking skills. The quality of the help has been very good.
Anonymous_4612
4
|
March 16, 2021
They help tremendously. We have all we need at this time. The household work helps a lot. She also picks my husband up from appointments since I cannot drive or lift well. We ask for whatever we need and they just do it for us.
RC M
4
|
March 10, 2021
They were on time. While they are at my house they could have has more self motivation to work harder.
Jean W_17
4
|
March 10, 2021
They helped me feel secure. It was emotionally great for me. I can't think of anything they could've done. Everyone they sent was very good!
Martin D_1
4
|
March 9, 2021
They make it easier because I need someone here to help me with the things that I ask for. In the beginning there were several times I had late calls saying that a caregiver could come on a different day instead of the scheduled day. I like all of the people I have dealt with so far.
Charles H_14
5
|
March 5, 2021
I like that someone comes in and that my time is freed up. I like the people that come here, and my husband likes them as well.
Johnnie A
5
|
March 4, 2021
They trained me on how to help him as well and they take care of his needs. I like the amount of care they offered and they are professional.
Terry N_3
5
|
February 22, 2021
They're very helpful. They take her places and make her day happier by doing so. Their services are really good. They do things that other home care companies don't.
Anonymous_4531
5
|
February 19, 2021
They were very helpful and professional to my wife. They explained things slowly to her and talked to her polity. I like the nice and professional personnel.
Janet J
5
|
February 12, 2021
You don't have to tell her everything, she knows what to do in terms of cleaning. I like the fact that the employee they sent me was excellent. I was able to get the bill paid without having to write a check. They can take it out of my account.
Floyd P_2
5
|
February 4, 2021
It allows me time to work. They provide care for my dad.
William Henry M
5
|
February 2, 2021
They listen when I have a question or any kind of problem and they are very attentive. They have always been very attentive to our needs and we have not had any problem with the caregiver we have now.
Polly W_1
5
|
January 27, 2021
We have a lovely lady that is very caring. She checks up on her often even when she doesn't have to. They were quick to answer my request for help.
Kathy L_20
4
|
January 22, 2021
They are doing what they need to do and what she wants them to do. The scheduling needs to be better. A caregiver was not able to come and they ha to switch things up the day of and get us a new caregiver.
Michael W_18
5
|
January 21, 2021
We had a problem with one of the ladies and they took care of her. If we have a problem one of the caregivers take care of it.
Edward C_6
4
|
January 16, 2021
They take care of my needs. They provide good service.
Shirley G_5
5
|
January 12, 2021
I could not have survived without them. They took care of me. They could improve on their scheduling.
Walter W_2
5
|
December 11, 2020
The services provided by Right at Home have been a high impact because they're allowing me to live my life the way I should. I would recommend Right at Home because they conduct business well.
Edith L_2
5
|
December 3, 2020
The impact daily is great. They send the same people. I would recommend them because they send sincere and kind people.
Lillie L
5
|
December 3, 2020
They are doing everything that we require and what we ask of them. They are consistent.
John David L
5
|
November 13, 2020
Just to be responsive if I have any questions. They are friendly and the caretaker is nice to talk with. We run errands.
Tina P_1
5
|
November 13, 2020
It is nice to have someone there with my dad. It gives myself and my mom some relief. We are always contacted when the caregiver is not going to show up. they are very attentive to my dad's needs.
Laurel K_2
4
|
November 9, 2020
They do a lot of the things that I couldn't do. They could charge less.
Suzanne M_7
5
|
November 7, 2020
They've been available for when I need them. They find someone whenever I have a procedure and need them to help.
Daphne S
5
|
October 28, 2020
I may need to call again for more services, it was good. My mother enjoyed their company. You can always call them if you needed changes.
Hardy S
5
|
October 27, 2020
It helps me a lot. They are here to do some cleaning and maintenance that I need done every week. They are always on time and they do good work.
Oneida D
5
|
October 22, 2020
They are on time and they do what they are supposed to do. I don't think it could get any better. I would recommend them. I have a lady come to sit with me three times a week and she is really good.
Cora M_1
5
|
October 20, 2020
Everyone has been so courteous. They really help me get by and they drive me around. I don't have any problem with them being late and I know I can call and cancel if I need to.
Greg H_10
5
|
October 13, 2020
They always send me good people who talk to me nicely. They need to make sure that they call me before they miss sending me somebody.
Mildred H_3
5
|
September 28, 2020
They've listened to her and care about her needs. The aides care about the patient and go out of their way to help her.
Carol H_21
5
|
September 28, 2020
They have kept up our nutrition. We had a few problems trying to find the right match to get what we needed.
Curtis S_4
4
|
September 23, 2020
They helped to get him to the doctor. They need to give me a statement of the credit on my account.
Shirley V_1
5
|
September 15, 2020
They help take me to my doctors appointments. They will help carry my oxygen. This agency is helpful and dependable.
Emma 'Retta' G
3
|
September 15, 2020
I just do not have enough time with them. I need more time with the caregivers, but I am not able to afford them. My bill keeps fluctuating and I do not know why it keeps going up.
Lauralee T
5
|
September 4, 2020
They allow me to have a part-time job, and mom to stay safe while I am gone. They make a strong effort to provide consistent care, in terms of people. There is also flexibility that is needed when schedules are changed.
James & Geryl T
4
|
August 25, 2020
It helped me and my niece out quite a bit, because we did not have to worry as much. I know that in the industry it is a pretty high turnover. I think from the time we started, we had at least three different providers, and we wanted to have consistency. My parents had problems trusting people coming in, and my father went off and fired them, because he feel that he could not trust them.
Mary M_46
5
|
August 13, 2020
It makes me feel a lot better and I can work around my house and it makes it look nice again. They are doing my house cleaning and the person that comes is very flexible and willing to change things.
Clayton C
4
|
July 14, 2020
I was really in need of help. I am old. I have to lift him and take care of the house. My kids told me I needed to do something. The caregiver does all the house work. My husband is in a wheelchair. I realized the lady had not been trained to transfer him from a chair. I told her what I knew, then they got some training for her.
Anonymous_2241
5
|
July 8, 2020
I like that they always show up on time. They have some really good people working for them and they have been taking care of me really well.
Dianna B_1
5
|
March 24, 2020
They took care of my wife so I could go to work. They were very respectful and did what they were supposed to.
Shirley A_7
5
|
March 10, 2020
It's more of a companion thing and I don't require a whole lot of housework and stuff. They are timely and friendly. We have indicated some preferences.
Mark A_4
5
|
March 10, 2020
It gives me time to go run errands. I like the person that they have us with. She is very helpful.
Elvin B
5
|
February 20, 2020
They have helped me the most by taking care of my husband. She takes very good care of him, and it takes the load of hands and gives me time. I like the level of care, the way he's treated, and the way they communicate with me.
Robert C_36
5
|
February 14, 2020
They were very caring and soft spoken. When he asked them for something they really had to listen. I felt very comfortable with all of them. They were always on time, they got there early, and the did their talk with the phone that was leaving. Everything went very smoothly, and they were very caring.
James W_22
4
|
February 6, 2020
It frees me up to do other things and my mother can't take care of my dad at all. It helps emotionally too. They could improve the scheduling.
Wanda H_2
4
|
February 6, 2020
Wanda was not crazy about the service because she did not like the substitute caregivers that would come in for the permanent caregiver. The case worker and the main caregivers were wonderful. We got along great with both of them.
Jim D_10
5
|
January 14, 2020
They help him with his day to day things. They are providing great services for him. The providers that come in are really nice and they are able to come in and do the work they need to.
Marilyn E_1
5
|
January 14, 2020
Right at home is always there for me. I like that they are very friendly, efficient, and provide excellent care.
John K_29
4
|
December 20, 2019
They could charge less money. They've been helping my husband transfer correctly from the toilet to the scooter and in and out of bed. It's kept him from falling and hurting himself. I think that the people that we've had are doing a good job.
Charles R_6
5
|
December 18, 2019
The person who did our intake was amazing. She really helped us with our needs and explained anything we needed. As Charles' daughter, it gave me great peace of mind to know that I could trust them to call me if anything came up. Right at Home was easy to work with.
Ronald C_1
5
|
November 19, 2019
They will do whatever I need to be done. I get really good care.
James J_11
5
|
November 12, 2019
The provider has helped me the most because of their organization. If they have trouble finding someone, we find a solution because they work with me. I like their consistency.
Gale C
4
|
September 27, 2019
I only used them on the weekends, but they were a great help when they were here. I liked one of the caregivers that they sent.
Gary L_4
5
|
September 12, 2019
He had a stroke and was in rehab for a few weeks. My family and I needed to be able to trust the person there, and my dad needed to be able to trust that they could provide care for him. They gave him someone to talk to during the day for companionship. They helped with the transition after a traumatic event. They were always thorough with explaining things upfront. Our expectations were always met. In the event that something was changing, they did a good job at explaining that. They were receptive to our feedback. We never ran into any frustrating complications.
James N_7
5
|
September 5, 2019
Everything has been positive for him. We are a first time user of this kind of service, so how positive it is depends, but they have done everything wonderfully for him. They just help out and do the best they can, and I have had no problems with them.
Anonymous_2437
3
|
September 4, 2019
Some were excellent, and some were average. One individual didn't show up. I had a doctor's appointment at 10, and he didn't show up until a few minutes prior. They were supposed to get here at 8 or 9. He got here 2 to 3 hours late. We didn't get my loved one properly dressed, and I had to do all the bed changing. He had a lot of excuses about keeping his nieces and nephews and oversleeping. I just let him help me physically, and I let him go home. I told him he was dismissed and that I didn't want him back again.
Lucille H_1
5
|
August 21, 2019
I don't know what I'd do without the services. I think the agency is very good because they give me time for me to get things done.
Roberta and William G
4
|
August 20, 2019
They make my life easier by knowing that we are safe when they are there for us. I like that they are dependable on having caregivers showing up.
Anonymous_1182
5
|
August 8, 2019
They are helping him. We don't have to do what they do. They have been very good. They communicate well when the caregiver can't come.
Deanna S_1
2
|
June 6, 2019
It would be better if they could have hired someone who didn't mind the smoking. I think they had a policy to hire people that didn't smoke. I had a issue with my admin person having an attitude with me. I wasn't impressed with the company. The caregivers I liked didn't want to stay around because of the smoking.
Provider Response
R C L
5
|
June 6, 2019
The person that they sent out is a great selection for me and she is excellent. So far, it is really good. I like the person that comes to my house. She does an excellent job.
Charles G_9
5
|
May 29, 2019
They did something when he needed something. They were always there on time, and the caregivers were very sweet and nice.
Marcie O
5
|
May 9, 2019
They are very understanding and take their time with her. I like the people they send out.
Burla M
5
|
May 9, 2019
She does everything she is supposed to, like mopping, dusting, vacuuming, and making the bed. She is always on time.
Robert C_28
5
|
April 3, 2019
It has allowed my mother to remain independent in the home. The services also help us meet our needs. The management of the company is very responsive. They are willing to solve issues.
Darrell C
5
|
April 1, 2019
They do a very good job of helping mom basically survive. For the most part, the ladies taking care of my mom are very good.
Joe B_5
5
|
March 21, 2019
They are always very friendly and they go along with what you say. I would recommend them, they have done everything I needed.
George H
5
|
March 6, 2019
I just needed someone here, they didn't have to do too much for me. They were here to monitor me and then be able to do something in case I was choked. They seem to care. The management came out and visited us. They are easy to get ahold of and have worked through anything.
Anonymous_1608
4
|
March 4, 2019
They kept the house neat, and they kept us well fed. They were friendly, nice, polite, clean, helpful, and patient with us.
Leslie S
5
|
February 20, 2019
The best thing has been that they drive her to doctor appointments that are too far for her to drive to. I would recommend them because overall, my mom has been very pleased and they have provided care.
Garold R
5
|
February 13, 2019
They help me by taking me to the grocery store and doctor appointments. They also do housework for me, like making the beds. They are friendly and observant to my needs.
Phyllis J_3
5
|
January 18, 2019
I was unable to provide the care that she needs because of my age and therefore, I needed some outside help. They are efficient and cordial, especially the manager.
Judith C_2
3
|
January 9, 2019
They could have made our lives easier by providing a person who interacted with my wife instead of just sitting there. She was more of a babysitter than a home care person. They could have sent a more qualified people to come and take care of my wife. She had very little initiative and did very little work. She did not take the ball and run with it.
Tammitha M
3
|
January 4, 2019
They can communicate better with me as a paying client. They could take time to see how I feel about the care I am receiving.
Henry A_1
5
|
December 15, 2018
The service relieves some pressure about caring for my loved one from me. The caregiver that comes is friendly and talks my loved one into taking a shower.
Clarence C
4
|
December 1, 2018
It helps, but it's not 100% required. They do an adequate job. They just send a lady to clean my house twice a week.
Tom W_1
5
|
November 28, 2018
It was a lot of help because they did what they needed to do for that day. It was different everyday. They provided the services that she needed at the time.
James M_12
5
|
November 27, 2018
They've taken care of my dad and his needs. The one-on-one experience has been better than expected.
Joyce S_2
4
|
November 9, 2018
There was someone here with me at night when I was going through my problem. It was a comfort to me to know there was someone in the apartment with me. I don't know of anything they could have done better. All I can say are good things about them.
Charlotte H_1
5
|
October 10, 2018
They have helped the most by being there when they say there are going to be there. The caregivers take me to doctor's appointments. The most important thing I would tell a friend is that the agency is dependable.
Karen H_3
5
|
October 2, 2018
They have helped the most by relieving the stress of his wife. I like that they have been very accommodating and provided personal service.
Mary J_5
5
|
October 2, 2018
The services helped me get everything I needed done efficiently. I liked how kind the caregivers were to my father. They went above and beyond what they were supposed to do.
Anonymous_192
4
|
October 2, 2018
They've really taken a load off my back with their help. I am happy with the current home health care person. There was some confusion with scheduling, but it was figured out.
Allan T
3
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September 20, 2018
They help by taking care of mom's bathing and trips to doctor's appointments. They could be more consistent and have caregivers that are the same ones. There is a lot of turnover and they need to pay people more and pay for their mileage. We've have had 4 different people in the last 7 days.
Martha M_2
5
|
September 5, 2018
They have been great. They are good company because I live in a small apartment, and I like that. They are very friendly. Sometimes I don't have anything for them to do and we just sit and visit, go to the grocery store, go out to the cemetery, or do whatever.
Huey L
5
|
September 5, 2018
I don't know what we would do without Right at Home. So far, I'm very pleased with everything Right at Home has been able to do for us.
Estree B
5
|
August 13, 2018
They are very knowledgeable and helpful. Everyone is very professional.
Patricia W
5
|
August 1, 2018
It was really helpful and I wasn't able to clean back then. I liked the way they did things.
Megan C
5
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July 13, 2018
It has been a huge relief for me and it has been good for my husband. It allows me to get out and volunteer. It has been really easy to work with them. They are very accommodating and they call to see if we want people to fill in. My husband loves his caregiver so much that he says no.
Bernice B
4
|
July 5, 2018
Their participation is very important. Someone has to always be there. I understand that is difficult for them to have a nurse on call, but it puts me in a difficult position if they can't get one. It can be devastating for me. They have been getting more consistent coverage lately. I know it can be hard to find qualified nurses.
Ray H_4
5
|
July 2, 2018
We just needed someone here. I would recommend them. I was impressed about the man who came to the house to introduce us. He put in a lot of effort for us.
William E
5
|
June 13, 2018
My caregiver helps me by being on time. She helps my spirits and helps me clean the house. I don't know them that well.
Anonymous36
5
|
June 11, 2018
I get good help five days a week. They help with taking care of my needs and personal care. They do try to give people what they need and ask for.
Jean B
5
|
June 5, 2018
It made a big difference in her being able to get dressed and undressed with a broken arm. I felt like they were priced right, and they were a good service.
Jim W_2
4
|
May 11, 2018
They are very observant and friendly and very helpful. They are concerned about my care and keeping me busy and doing things. They're always wanting to know what kind of food I like better. I like their dining and their activities.
AnonymousBl
4
|
April 27, 2018
They are available. It was good. Providing the assistance and having someone here with my loved one was helpful. They really didn't do a whole lot.
Jeana S
5
|
April 19, 2018
They were very helpful. I could not have left to work and left mom here without someone checking on her.
Marilyn R
4
|
April 11, 2018
I'm happy with the company but on Easter weekend, they didn't giver her the medications she needed in the morning and waited to give it to her until the afternoon. Right at Home has allowed me to not need to come in the morning to give her her medication.
Anonymous39
1
|
April 11, 2018
None of the caregivers were on time. I had three people in three visits. It was not quality. They could have done more while they were here.
Provider Response
samintx
5
|
April 7, 2018
So happy to have found this service. My experience with the has been great. Reasonable pricing and such nice employees. It is a comfort to have Right at Home available in Tyler.
Ronnie R
3
|
January 8, 2018
I did not have a good experience at all. I didn't hear anything from anyone for almost a month and was left hanging. I left a voicemail and they didn't get back to me for days. I don't know who the blame lies with. They were fantastic when they came. Their attitude was great and they were professional.
AnonymousEw
5
|
January 6, 2018
Right at Home has caregivers that have pleasant personalities and are happy. The caregiver cleans my wounds and is happy to do to the work.
Anonymouspa
5
|
January 6, 2018
The biggest factor is that they've been professional, on time, and are always there. Since they can be there, I can continue with other activities and my loved one can continue with their activities as well.
Karen W
4
|
January 6, 2018
Right at Home showed up when we needed them. The services were very necessary and helped the most by doing what they said they would.
Tony G
5
|
January 4, 2018
We're very happy and comfortable with the caregiver that we've been assigned. It's enabled me to leave Mom with someone I feel safe with, and someone she feels safe with.
Lori V
1
|
December 29, 2017
Right at Home needs to communicate, be proactive, and care. Right at Home could communicate and be proactive in taking care of what needs to be done.
Provider Response
Larry A
5
|
December 14, 2017
Right at Home has caregivers that pay good attention to their clients. Right at Home made my life easier for me; the caregivers that I had met all of my needs.
Dana S_2
4
|
December 8, 2017
Right at Home did not have a home health aide or rehab services. The caregivers checked my loved one's blood pressure and her temperature.
Anonymous
4
|
December 2, 2017
I would tell a friend to talk with the Right at Home management because they listen and they are good people. Most of the Right at Home caregivers tend to be more hands-off rather than hands-on. They don't volunteer to do things for the client.
Linda N
4
|
December 1, 2017
I would recommend Right at Home because I liked how they would work with you to accommodate your needs. The services for my loved one made her life much, much better, and it took a load off of her.
Nickie B
5
|
November 27, 2017
I would recommend Right at Home because the caregiver is good about taking care of me and my little dog. The services help me because I have a hard time walking. The caregiver does everything I ask her to do.
Iris M
4
|
November 22, 2017
Right at Home is reliable. They were able to find a caregiver and were courteous. Right at Home's services allowed me to relax more because I wasn't the only providing care.
Maria C
5
|
November 17, 2017
We have had no problem accessing the nurse no matter what time we call. The nurse is warm and never offensive. The services make life better because the nurse keeps things sterile and clean.
Delwyn S
5
|
November 14, 2017
I would say that Right at Home is there when they say they are going be. Right at Home comes in and helps my mom some with her needs, and then the caregiver will also help with cleaning.
Bob C_8
1
|
November 3, 2017
I would tell my friends that Right at Home does not train their caregivers. Right at Home could have trained their caregivers better.
Provider Response
Joy H_5
4
|
November 1, 2017
I would tell a friend that Right at Home is concerned about the care and services they provide. Right at Home has made my life easier because they are very nice and professional, I really enjoy having them.
judie d_1
4
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October 6, 2017
Right at Home does what they say they will when they say, and they are a reputable agency. I don't see any major influx on my wife's life through the services provided by Right at Home. From what I have heard from her, the caregivers need more one-on-one training.
Erin C_1
5
|
October 5, 2017
The caregiver from Right at Home is very friendly, accommodating, and knowledgeable about what she is doing. Right at Home comes to my house to give me IV's so I do not have to take off work to do it.
Kathryn S_4
5
|
October 4, 2017
If someone could afford Right at Home, then I would recommend them. I would tell them that the service is very good, and they come and help me twice a month because it is so expensive. The service provides me with rides to the different places that I need to go.
Alma "Lynn" S
4
|
October 4, 2017
Right at Home was very punctual. They did pretty much what they were supposed to do. The services of Right at Home helped my husband out a bit, but they did not help me out very much.
Melba B_1
5
|
October 2, 2017
Right at Home was very careful, concerned, thorough, and explained exactly what they did. Right at Home took care of my loved one so I could get some rest. They did a very good job, and they gave me free time to do other things that needed to be done.
Gladys G_1
5
|
September 20, 2017
Right at Home is a step above other places we have tried. They have great communication. Right at Home is very personable and knowledgeable. The caregivers can do all the things we need them to do.
Debbie C_3
5
|
September 20, 2017
Right at Home does companion care, my son needs transportation and guidance through the day, he needs the companion care. Right at Home has helped my son to better communicate through out the day and he feels more purposeful.
Martha S_4
4
|
September 20, 2017
Right at Home served our purposes. I was able to get out once a week without worrying about my husband.
Anonymous_386
5
|
September 19, 2017
I would tell a friend that Right at Home was very attentive, concerned, and willing to please. Right at Home was willing to do whatever it took to meet our needs. It was a very good experience all the way around with Right at Home.
Donna H_3
5
|
September 6, 2017
Right at Home is trying to keep up with my needs. Right at Home has made life easier for me by sending people to help me take care of my loved one so that I can leave the house. They keep me staffed.
Richard H_8
5
|
September 5, 2017
Right at Home is doing an excellent job for me. The caregivers are on time and they are like part of the family to me. Right at Home makes my life easier because they keep up on cleaning and I just love my caregiver to death.
Kathleen "Kathy" P
5
|
September 5, 2017
Right at Home is a good company to hire because they sent several caregivers out to see if we were a good fit. The services make my life easier because I wasn't able to do things from my wheelchair.
Margaret H
5
|
August 24, 2017
The caregiver from Right at Home was very friendly, nice, and a good helper. They weren't bossy. I was able to get back to being normal because of Right at Home.
Nanci G
5
|
August 12, 2017
I would tell a friend that Right at Home gave us mostly great caregivers. Right at Home helped us the most with letting us sleep at night as they watched the client.
Jean M_5
5
|
August 10, 2017
Right at Home's employees and caregivers are top-notch. I don't think that there could be better ones. I have had two caregivers, and they have both been fabulous. I don't know what I will do if for some reason I can't afford the services anymore. I don't know where my life would be going. I wouldn't have any transportation to any medical facilities or anywhere. The services are very valuable to me.
Carole H
4
|
August 4, 2017
I have been immensely pleased with the caregiver that comes through Right at Home, but I am not always satisfied with the office staff. I don't have to worry about my mother because there is somebody from Right at Home there with her who is responsible.
Moselene G
5
|
August 1, 2017
Right at Home has good care, and they are dependable. Right at Home has given me less worry.
Don W_2
5
|
August 1, 2017
Right at Home provides superb care. Right at Home has made my life easier and I get the care I need. There is absolutely no part of my life it hasn't affected.
Don B_3
5
|
July 21, 2017
I already have recommended others to Right at Home. They are on time, will do whatever I need them to, and will look around for other things to do. The clients are happy because the caregivers will do house cleaning and other things needed.
Kelly S_1
5
|
July 21, 2017
I'd tell people that Right at Home is really good with communication and they make sure our needs are covered. They also do check up's and if I need something to be changed, they are on it. The daily, everyday nursing help has helped give me a break.
Mona H
4
|
July 14, 2017
I don't like that I have had three different caregivers in four weeks. It takes time to get things worked out. Right at Home has had trouble finding me a good caregiver.
Linda B_6
5
|
July 6, 2017
I would recommend Right at Home because they are caring and compassionate. The most helpful part of the service of Right at Home is that they are dependable.
Phillip M
4
|
June 26, 2017
Right at Home does a pretty good job and they will give you a heads up when they are coming. I am disabled and there are some things that I can't do, and Right at Home does the things I can't do. I can't sweep, mop, or vacuum.
Marylin K
5
|
June 22, 2017
Right at Home is a very good christian-based company and I would recommend them to anyone. The caregivers assist the client with anything that he needs help with.
Susan B_8
5
|
June 20, 2017
I would tell a friend that Right at Home is extremely punctual, they provide good support, and are very reliable. Right at Home has made a huge difference, and my mom looks forward to the caregiver coming who has helped her to go from barely walking to being able to walk around the house.
Robin R_1
4
|
June 14, 2017
I feel very comfortable with Right at Home, they are easy to get along with. I don't have to worry so much anymore because there is always someone from Right at Home here to help me.
Deanna S
3
|
June 1, 2017
Right at Home is very expensive, so I would hesitate to recommend them. I'm not too thrilled with the services right now, but I think the caregivers are trying to do the best they can.
Joy H_2
5
|
June 1, 2017
Right at Home really cares about the people they work with and I trust them. Right at Home makes a huge difference in my life with the help they give me. It has done this because I don't have to worry about the client because he will be well taken care of. It takes the load off of me.
Joyce S
5
|
May 3, 2017
Right at Home has helped us out a lot. There have been a lot of changes and I don't know which caregivers are coming sometimes, but it's all worked out, alright. The care in the home that Right at Home provides through it's caregivers has been very helpful. The caregivers take care of the housework that we cannot do.
Tammy S_1
5
|
May 1, 2017
Right at Home was very flexible with me because I had to rearrange the scheduled times due to appointments and other situations coming up. They were easy to work with. The services enabled me to leave the house for a little while to get some hours done with peace of mind because there was a trained professional with him.
Bobby T_1
4
|
April 18, 2017
The caregiver was really good with Bobby. I'm holding back because of the misunderstandings I've had with Right at Home. I need Right at Home to help Bobby so that I don't feel that burden on my back. The caregiver was really good with Bobby and tried really hard.
Richard R_2
3
|
April 18, 2017
I would recommend someone to Right at Home if they were wanting home care services and not medical care because I don't know what they do for medical care. We sat down with Right at Home at the beginning to set up the expectations and they provided all that we needed. The services didn't impact my life very much because they didn't do anything to change it.
Dorothy H_6
2
|
April 13, 2017
Right at Home was not very well organized. The management, specifically the middle management, was the problem. The services were very confusing for the client and having strangers in the home was very scary to her.
Provider Response
Anonymous_674
4
|
April 4, 2017
I never know what type of caregiver I'll get if I'm not using the same one all the time. Right at Home has made our lives easier beucae we trust them to do things for my family member that I'm not able to do.
BennyB
5
|
March 28, 2017
Right at Home has always been loving, caring and respectful of my Dad and his needs. With his condition declining the nurse, the care manager and caregivers have been flexible and understanding.
Carolyn S_5
5
|
March 22, 2017
We are satisfied with the services that Right at Home is providing. Right at Home helps us quite a bit
Paula H_1
5
|
March 20, 2017
Right at Home is friendly, competent, and has good communication. Right at Home has allowed Joe to stay in home.
Debbie D_2
5
|
March 14, 2017
Right at Home impresses me with their dependability. Right at Home has helped ease my worry.
Melody M
5
|
March 10, 2017
I would tell someone that the services are a nice thing to have and I am pleased with Right at Home. The service as a whole from Right at Home is good for me.
Michael F_3
1
|
February 17, 2017
I had nothing but a nightmarish experience with Right at Home. I had them for a couple days, and the client died while Right at Home was here. There was only one girl that I liked. Everything was good until they snatched her away. The new caregivers would sit on the couch. They sent me a 62 year-old caregiver that could barely do anything. She would not touch him. Someone from the office called to see how everything was going and heard everything that happened with the 62 year-old caregiver while on the phone with me, so he got the good caregiver back for me. The impact of the services was devastating. My husband was dying, and I can't see. I hired someone to help me take care of him, but it was horrible, except for the days that the good caregiver was here.
Provider Response
Judy B
3
|
February 10, 2017
I would tell people that Right at Home's administration is atrocious, does not send invoices on time, and makes it so I do not get paid by the insurance on time. The most helpful thing is help with bathing and talking around.
Jeb L
5
|
January 23, 2017
I would tell others that Right at Home is a complimentary company. Having the service has made my life easier by having somebody to take care of me and respond when I need something.
Martha S_7
5
|
January 23, 2017
I would tell others that Right at Home has easy people to work with. They know what they're doing. I really enjoy the caregivers being out here.
R Williams
5
|
November 1, 2016
Right at Home has been such a life saver for my father. Every caregiver has been professional and very caring. R Williams
Jeanne34
5
|
December 28, 2015
We have Right At Home for in-home help for my father that is working out well. Their services are very good. Right now, the worker is helping with the housekeeping. The young lady is very nice, and we are very appreciative of her help.
Caring0366
4
|
March 19, 2013
Right at Home was very good and they were flexible. But they could improve on their cost.
Caring903
5
|
August 14, 2012
We found the right care for my mother and it's Right At Home. We have someone who's taking care of my mother now. Her current caregiver has been doing really great! Very good and we're happy with it. My mother is actually comfortable with her caregiver. They are very nurturing and attentive. They've been professional and doing what they're supposed to do. It's a good match for my mother that we found her right caregiver. I will surely recommend Right at Home to others.
Long distance daughter
1
|
July 27, 2011
I used this service for at home care for my parents. Their representative took all of our LTC information and had us complete a HIPPA form so they could initiate our LTC coverage. She told us Right At Home could help with completing claim forms, but we would have to pay for the services then request reimbursement. When I requested reimbursement from our LTC company I was told that Right At Home did not initiate a claim on our behalf - we almost lost benefits. The caregiver requested that my parents hire her directly so she could make more money (my parents said no).
Provider Response
Thank you for your feedback. We sincerely apologize for not meeting your expectations. Your experience with Right at Home is one we do not take lightly and we will use your response as an opportunity to improve upon our training and coaching. Again, Right at Home thanks you for taking the time to share with us your concerns.
What you can do with Caring
Services and Amenities of Right at Home Northeast Texas in Tyler, Texas
Ambulatory Assistance & Accessibility
- Transfer Assistance
- Mobility & Wheelchair Assistance
Fitness & Wellness Programs
- Fitness Opportunities
Licensing & Inspections
- Background Checks
- Staff Drug Screening
Bonds & Insurance
- Is Bonded and Insured
Health Services
- Companion Care
Staff Training & Qualifications
- Staff Driving Record Check
- Reference Checks
Companionship & Escort Assistance
- Companionship Services
Personal Care
- Bathing Assistance
- Toileting Assistance
- Dressing Assistance
- Personal Care Assistants
Transportation & Shopping
- Transportation Services for General Shopping
About Right at Home Northeast Texas in Tyler, Texas
Right at Home provides personalized in-home care and support for seniors and adults with disabilities. Our caregivers are trained to help with everyday tasks that have become challenging. This may include meal preparation, laundry, light housekeeping, personal hygiene, medication reminders, mobility assistance, transportation and other tasks. We offer services for those with special care situations such as Alzheimer's disease, Parkinson’s disease and other dementias; diabetes; stroke recovery; and hospice care. Whether you are looking for a few hours a week or immediate, 24-hour care, we are here to help. Call us today to learn more about the services we can provide you or a loved one.Custom Care PlanWe know everyone’s needs are different, so we create custom, client-centered care plans based on our unique five-step approach to care. We take time to get to know you by discussing your health history, physical and cognitive abilities, daily routines, and personal lifestyle and preferences. This conversation is important to us because we want to help you determine the level and types of care you need and match you with the best caregiver to help you continue to live successfully at home, or wherever you call home.Caregiver Training and Care Supervision When you choose Right at Home, you can rest assured that our caregivers will deliver the care you or your loved one needs. Every caregiver goes through an extensive interview process, including background checks. We provide initial caregiver training through our Right at Home University before they can provide care, and we provide ongoing training to support best care practices. All of our caregivers are employed by Right at Home and are bonded and insured.
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