BrightStar Care North Houston / The Woodlands The Woodlands, TX

Kelly R_7

They would wrap so I couldn't put weight on my wound. I already have. I like that they were very upfront about the services that were going to be provided and they had someone to cover if Bill wasn't going to make it.

Harry S_13

There are physical limitations on what I can do, and I was pushing myself beyond those limitations. We just needed someone that where if they saw a problem, they would be able to help. When you've had a lot of different people, some are really good and some aren't. The manager and the people there are very helpful. And the people that came are thoughtful.

Samuel G

They help with feeding her. They fill a role.

Jenna L

It helped because my sister was able to get a break. It gave me peace of mind knowing someone was there to give Becky a break. The initial meeting was very thorough and empathetic. Any questions we had were answered. The onboarding process was seamless.

Mary W_58

I am unable to walk, so the caregiver I have does a lot for me. The caregivers I have gotten have been so willing and are handworkers. I am so pleased with their attitudes and the quality of work.

Faye E_1

They help him be active by taking him on walks. I like that the caregivers are very good.

Renato M

They are able to provide good information and I felt I was taken care of. I like how they call and check up on me. I also like how flexible they are.

Bessie P

I don't have to travel 50 miles. I live so close to somewhere that does infusions but I can't even go into that place. They're on the ball and willing to help.

Todd S_5

They take care of my mom in a good manner. I like the staff.

Helen S_30

The agency provided care to the family, which made our life easier. I like that the agency is responsive and easy to deal with.

Jimmy T_1

They decided I did not need the pick line anymore so I was no longer in need of their services, so they got me back to where I was. I like they send over a caregiver and let me know about scheduling.

Jerry V_2

The companionship and conversation with my father-in-law has been the most important thing since he was missing having company. Their training and preparedness for the clients has been very professional and we would tell a friend about that when recommending.

Provider Response

Sandra M_12

They do my infusions. They have been really nice people.

Gary D_12

They have freed up a lot of my day, and I can work in my career. I like the agency because they are extremely professional in the way they document the training they give their staff.

Harry S_7

I have a bunch of medication, so they provided me with people who can make it easier to manage things. The staff they pick match our needs, and they are good quality people.

Ben H_1

They send me the girls that I ask for. And try to keep the same caregiver coming out. I like that they are flexible and also prompt and do what they are told and flexible in scheduling.

Sophia K

They are very helpful. They have a good medical background and they know what to do if something happens. They should do better with staffing, sometimes they are not sure who will be working until the day of.

Geraldine S_3

They come on time, and pay attention and don't talk on the phone. They are reliable and caring.

Nelson M

They work with me and help me with everything that I need. They are dependable and the caregivers are very good.

Nicole C

They have helped me by taking down the stress level. I like that they have very good nurses.

Donald W_10

They did all they could do in my opinion. There were things they could not do just because she was getting aggressive. The people that I encountered were unfailingly helpful and nice.

Karen F_4

The caregivers are good with transferring the client in and out of the chair. Administratively they started off poorly but they saw that problem and fixed it. I think they have straightened up their act in a lot of ways.

Cynthia M_9

Some of the people could have used a better training. They kept switching people too often.

George R_9

I did not have to instruct her at all because she knew what to do. I needed help bad and my wife is too old to do it. I would recommend them. The person was very qualified I am on a ventilator and she had experience with ventilators.

Michael J_3

They offloaded some responsibilities that needed to be taken care of. It allowed me to go to work and do other things that I needed to do. They were very professional and the people they sent over were great. They were also very responsive.

Rick J_1

They help me when I need to run errands. I would like for them to improve by showing up on time.

Kevin M_12

They're there to assist me. I don't have to do a lot of things myself. They're reliable. They're on time.

Anonymous_2677

My loved one needed diapers, and they were able to take care of everything. Everything was good, and they would provide me everything that I needed.

Sherrie S

We've had the same caregiver this whole time, which has been easy because I don't have to worry about training someone new. They are able to get to know the family. I am able to leave when I need to, and I don't have to worry about anything. It is always pretty simple, depending on how much care you need. It has been easy to schedule, and they found someone quickly that matched our needs. It has been an easy transition with them.

Randy S_6

They are just very nice, they are very helpful, and they are doing a great job. They are just easy to work with, they are punctual, and they are taking good care of my mom.

Betty N_1

It's very important with general housekeeping, cooking, and sometimes errand running. My mobility is limited at times, so it's nice to have someone here that can help me get from one room to another. It's excellent. I think they have very good employees. I am very pleased, and they do good work.

Carolyn W_6

We only had them for a little while, so they didn't have too much of an impact. They helped us keep my husband stable.

Amy B_7

The nurses sometimes would wait for the other nurses at the hospital to do the job instead of them. I liked that they were easy to work with.

CRWilliams

We were pleased with the service. We used two overnight sitters for my husband recovering from open heart surgery so that I could get a full night's sleep. They were merely sitters with no professional skills but served our need for attention through the night if needed. The sitters arrived on time and both were pleasant. The agency met our basic needs with good response.

Angela L

They've been willing to get here no matter what. They come and take care of business and take care me. They're really good. They're willing to come at no cost.

Greg S_5

The caregivers did exactly what we asked and needed of them. I felt like this agency responded quickly when I first called them and they sent us someone.

Jennifer D_5

They are here and they give me a peace of mind. They are convenient and helpful.

_16

They provide a nurse to put a needle in me. They send qualified people to do the required work. The nurse that I have is great.

Donald Owen

The service provided has been very well and I am well pleased. If/when an issue arises they handle it very quickly. One caregiver in particular that I like and have had on and off since I started care is Elizabeth, she's very willing and helpful. Adella is also another good one. The agency has been extremely quick to get me the care that is needed.

Terri M_1

They could be more cost-effective. They did a good job at taking care of my mom. They were very organized.

Rodney M_1

The first four weeks were good, and they actually had people show up. Now, they are not showing up when they are supposed to. They need to communicate better and stop lying to me. They need to be honest about when caregivers are going to show up.

Barbara C_3

They help me get through the day with all of the things that we are doing and all the things that we have to do. All of the ones that I have met have been really nice, attentive, and courteous. I like their attitude. They seem to be very efficient and willing to do anything that would help out besides just taking care of the person that they are in charge of.

Provider Response

George J_2

They help with travelling and home care. I like the schedule flexibility and the home care personnel that we have seen.

John W_18

She was in hospice and they help keep her comfortable. The nurses were great, but we had an issue with staffing to care for my mother. They called one afternoon and said the person that was supposed to come didn't come and they didn't do anything about it.

James G_6

The impact was very positive. They helped out when I needed help as the caregiver. They were very flexible and responsive, and efficient to fit our needs. Everybody seemed to work together as a team, and they even worked with the other company.

Anonymous

Having them here with me for companionship is helpful. They are emotional, spiritual, and professional. They have provided me with emotional support when I wasn't feeling well.

Ron T_3

I like their quality, and it is a pleasant experience when dealing with the personnel.

Phyllis Kay W

I can't do all the things because I have a broken ankle. She helps me out in the shower. I have the greatest caregiver who helps me. I have no worries.

Karol B

They help me to get my husband to his doctor's appointments because I can't handle the wheelchair. It would be a bad situation without them. I have gotten very good aides that have come out and helped us. They are exceptional in that they are empathetic and very concerned. They are ready to do anything they can think of, and they offer to help. They don't leave until they are sure they have done everything they can.

Marla L

The caregiver they sent to us was extremely helpful and did everything I asked her to do. We do not use them all the time, but when they do come they help my mother do her exercises and with baths.

Ann M

They were very prompt in returning any calls or giving me any information. They provided their personnel at the time they said they would. When I need someone, I will call them. Some days it was meaningful and other days it was not because he was only half conscious or slept most of the time they were here. We felt their knowledge and experience was something we wanted to have on hand so if the situation changed they were much better to handle it then we would be. We felt it was important to have them on hand.

Sandra F_2

They are very professional. They're very attentive and they really take the patient into consideration. I don't know if I would have made it through any of this without BrightStar Care. They're wonderful.

Pat L

When I ask for the same caregiver every time I get her. They help me to shower, help me to get dressed, and do my laundry.

Steven D

They appear to care. The caregiver I have now appears to care. They've made it much easier because I was down to one shower a week, now I have three. It's made a huge difference.

andymeadows22

Turnover by staff is absolutely terrible. My grandmother went through so many caregivers I lost track of how many she had. Worse than that though was the fact that items in the house started to go missing. She has never had anything stolen before and the only change was the bright star employees being in the house. Items that went missing: a $1300 neckless, $300 cash, phone chargers, williams sonoma kitchen towels that were a gift from me, her steak knives, and a few other household items. Ownership did not care and defended the workers saying it couldn't be proven and they made no effort to reimburse for the losses even though they are insured against this happening. I wouldn't refer them to my worst enemy.

Lawrence C

They did an exceptional job for me. They took care of everything that needed to be taken care of while I was recovering.

Madeleine C

I felt very confident with BrightStar Care. I think the caregivers were very competent and prepared. It's nice to have caregivers who are very nice to me, and I didn't even have any problems with them.

Gail R_1

BrightStar Care at least calls and follows up and makes people available. BrightStar Care has helped me twice a week by giving me a caregiver to come by and take care of my mother.

Rebecca Y_2

I would tell a friend that BrightStar Care has been reliable and responsive. BrightStar Care has made life easier by sending caregivers who ask me what they can do for me and that they help me to carry in my groceries for me.

Sandra S_1

BrightStar Care has pretty good people for the most part, but I have had a problem with the staffing on a few days. My mother is not very happy with BrightStar Care sending different caregivers all the time, and a few have not been to her liking. For me however, it is great because I can go to work!

Pam M

I would tell a friend that BrightStar Care was always here, and I didn't have to worry about someone not showing up. BrightStar Care made life easier because I couldn't lift my husband and they were able to transfer him and bathe him.

Trisha S

I would tell others that BrightStar Care has very capable CNA's. The service provides me with the knowledge that someone is taking care of my loved one.

Sandra F_1

BrightStar Care is very professional. The services make my life a lot easier. They help him with getting up and out of bed, bathing and dressing, and getting him out of the house. They help with a myriad of things.