BrightStar Care Plano / North Dallas Plano, TX

Alan M_6

I didn't have to go out and do anything. It was convenient having her come to the house. The caregiver was friendly and outgoing.

Daniel R_10

Everyone helped me out when I needed help. Everybody was kind.

Joy G_4

They could have a greater impact by being knowledgeable of my case and not asking the same questions over and over again. They could do better if everyone was on the same page.

Richard_5

The agency didn't have all the supplies every time they came. The agency was pretty prompt and stayed in contact.

Doug G_6

They dressed my wound and healed it well. They did what needed to be done. The service provided was good.

Latwina

The nurse was very attentive. I liked the nurse, Alex.

Andrew R_6

It was necessary. Their professionalism helped put me at ease. They were professional and prompt.

Donald s

I ended up having to have the toe amputated. The care may have impacted this. The nurse was unprepared to do the wound care.

Florence_1

They were very important for my therapy, they showed me extra things to do when I am alone and to strengthen myself. I liked that they had a specific routine for me and my recovery and they did a very good job.

Anonymous_1725617910

They are there to do what needs to be done. They are friendly.

Matthew B_5

It is very helpful that they can come to my house. I like the nurses they send out, they are very good.

Chris H_16

I liked that they were able to provide us with a routine. I found the folks they sent professional and able to provide the care as needed.

Rachel S_11

They should reach out to the client to see what their needs are create clear structure for what is to happen next. My physical therapist was supposed to come and did not. It is a very complicated process. Brightstar as company is very unorganized.

Megan P_4

I want them to assist the people working full-time. I have repeatedly told nurses they can't take blood from my line. I want consistency in the nurses sent. I have had my blood samples left in a car 3 different times.

K K

My medicines are always on stock. They are always on-call. If i ever need anything they are very helpful.

Kadence M

They make me feel comfortable. They have been very helpful and attentive.

Margaret_2

They could have had a greater impact with training and my mother uses the CPAP machine, air purifier, and a lift machine and a lot didn't have experience. They need to train their people to deal with Alzheimer's and dementia and if you're not going to do that don't advertise that. I also asked for people in the area I live in.

Trish K_2

They have made sure that they have had qualified people showing up to do the necessary work. I like that they're responsive.

Marla D

They had great bedside manners. It was really good. I had good communication with the scheduling.

Nick_1

They have taken care of my dressing. I love the nurses. I love everyone I have worked with.

Sylvia O_3

They were communicative. They just came and did what they had to do and explained things to me. They were communicative on everything.

Christopher O_2

He didn't have to be in the hospital for what we were doing. Our nurse has been great.

James P_33

I would like to have more visits available to me. I think the people that come out are really nice.

Jill V_4

They want to call me the night before and tell me they are coming the next day. I need to have options.

Edward D_13

The nurses are efficient. I have liked everyone I have spoken to, even over the phone.

Anonymous_1715175735

They check my vitals. They're very friendly.

James M_75

I get around a lot better. The caregivers helped me to walk around better when I had knee surgery. They are good. The caregivers are nice and do a good job.

Maira

I like that they are able to come to my home. They could be more flexible with scheduling.

Xavier H

It has been real friendly and welcoming. I like that the nurse is nice.

Bobby_1

I am constantly having issues with my ostomy bag leaking. Send me a nurse who knows what they are doing.

Kelly L

It gives time away from work. They're knowledgeable. I'd tell them that they're professional and courteous.

Rhiannon O

The people that come out help me by telling me step by step what they're doing. I like that everybody is friendly, and they come out and do the work.

Kayla_2

They helped me daily with my pain. They were a great group. I loved my nurse.

John M_106

The caregivers are flexible with my schedule and where we could meet. I like that the caregivers are all local.

Scott M_19

My caregiver might have saved my life with how proactive she was. (Victoria) I like that the agency is flexible and offered care directly with the provider.

Miriam M_6

The caregiver who dealt with me the most was very professional and helped me with my wound and did what she had to do. I had 4 caregivers in total. One caregiver was not professional and would come in pajamas. This made me uncomfortable. The other caregivers were amazing and professional.

Liyan K

They reached every goal set for my daughter and made it possible. They do a wonderful job with my daughter. They have been with us and are very professional.

Quorreon W

They help with getting us on the right track after surgery. I liked that they had excellent communication. They call the day before they show up and they work around our schedule.

William F_19

The service was beneficial, because I could not see the wound and to make sure it was healing. They do a good job, but their scheduling is tricky and get a nurse on a different day.

James B_65

Their procedures have been good helping me recover. They seem to be thorough.

Charles W_23

They got me walking again. They're always on time.

Sherry G_4

The person that comes out is very knowledgeable. They are personal.

Pamela S_12

They are mandatory for me because I have a PICC line. They have gotten better. I have been using them for 18 months. I like that I have a consistent nurse.

Anonymous_1706280136

They could improve their communication and consistency. They send out some nice people and have decent staff.

Michael D_28

They help him get his strength back. I like that it is easy. We do not have to go to someone to get blood drawn.

Rocio C

The provider oversaw my treatment. The woman who was sent was very courteous, punctual, and supportive.

Tyler H_1

They have been flexible. They once sent a nurse who did not know how to do an infusion.

Richard A_25

It was good but not very impactful, they were only here for 20-30 minutes at a time. The service was great, and they did take care of all of my needs, but it was very quick. They were in and out. Everything was good. I liked the nurses that attended to me.

Rosa H_3

It was a once-a-week appointment to change a dressing only. They showed up on time.

Augustine C

I like that they are very punctual, and they communicate very well what is going on.

Christopher_1

They have very knowledgeable technicians. I like that they were willing to work with me when others would not. They were highly recommended.

Sara W_3

They have help by changing my dressings. I like my nurse.

Lola F

Factoring in the back office, it is not good. The service was fine, but it was the admin was not and back-end office was not.

Anonymous_1703068995

Nursing was great, the PT was amazing. The only thing was that I couldn't move as much. I like this agency because there's always someone willing to come to my house. They are easy to work with.

Brandon W_1

They have helped the most by educating me about the progress of my wound that they redress. I would recommend them because the nurses are quick and efficient.

Tanweer J

They can make my life easier by providing better service. I don't think they are a very well qualified company. The caregivers do the bare minimum.

Enrique B_1

They can come more often. They are very thorough.

Troie L

She comes out and answers all of my questions. The lady is always up on time and does everything needed.

Donna H_37

I look forward to them coming to bring my medicine. I like that they are kind.

Ricardo G

They are willing to work around my schedule. They give great attention to detail.

Marlyn C

They keep me updated on how I'm progressing, and she takes my blood pressure, and temperature and answers any questions I have about medications. The promptness, attentiveness, and general caring.

Jeffrey M_8

I like that the nurse helps me with wound care. I like that they have very professional people. I like that they are very friendly.

Francis F_2

I could have used them longer, but my insurance wouldn't allow it. They were excellent and showed up on time.

Marsha W_4

He walked beside me and gave me support. They were helpful and useful.

Bradley A

They were able to get things done in a timely manner. The people were hands-on and nice.

Shalmon S

My caregivers have had a positive impact because they're on time and they are very gentle. Different caregivers come, but they take care of my wound and they're very gentle when they do their job. They're also very encouraging. I like that the nurses are really awesome. Sometimes I want them to come a little later or earlier to accommodate me and they're always willing to do that. They're always very caring. I loved every single one I had. They also answered my questions for me to their extent of their knowledge.

April H_3

It is good and getting better. Sometimes I hurt so bad and am I struggling and I heal slowly. When she comes, it feels like she helps. My nurses have been great and so has my physical therapist.

Yesenia E_1

I just need to reach out to them, and they figure everything out. I would recommend them because everything was very helpful and professional. They answered all my questions.

Robert S_99

She draws my blood. I like that the nurse is here on time.

Arlet M

They have made my experience positive because they ask me what times I was available. I like that the caregivers I have had gentle, caring, and nice.

Ingrid R

I've only had one provider show up at a specific time, every other one is a window that you have to wait for. I have a really busy schedule, so if I could get someone to show up on time would be great.

Mark R_16

They did great working around my schedule. They were very responsive.

Anonymous_7017

She would not recommend them. They have never seen the care that have given. Seems more like conversation than working with the caregivers.

Michael M_79

My nurse trains others for would care and is excellent. I have been receiving excellent care.

Joanna A_1

I've only received physical therapy from them. They are friendly and knowledgeable.

Donna _5

It got me up and got me going. I'll ask for them again, they were prompt and as soon as I left the hospital I was called.

Lauren P_3

I felt like they provided the services that I needed for nursing and PT after a surgery that I had and they met my expectations with everything. They helped me move forward with recovery. I would recommend BrightStar to others because I felt like it was easy to schedule and set up and I felt like the nurse and PT were always prompt and on time. Scheduling was just easy in general.

Harish K

There is nothing they can do to make my life easier. I would recommend them because they provide good care.

Allison W_2

It did not really have an effect on me, as I was already doing physical therapy on my own. I would want them to improve on being more flexible with scheduling.

Mark S_38

My life could be easier if I did not have to go anywhere I want the nurses to come to me. BrightStar Care can improve on keeping the same nurses.

Zanthia

They have helped the most with the nurses that came to visit explained on what needs to be done. They were in constant communication with me, and I appreciated that communication.

Fatima S

They were very good. Someone was here anytime I needed them. They were efficient.

Gaillard B

The physical therapy is definitely what he needed. I like that they come to my house and our caregiver is knowledgeable and helpful.

Charles H_31

I like that they got me through what I was going through. I like that they were professional and courteous.

William Y_3

They have been helping me get back on my feet. They could communicate better.

James J_19

The services were positive because they would show patience with me even when I was tired. I like the agency because the OT and PT.

Anthony C_14

The physical therapist only came one time. They could show up.

Michael C_44

The services have been positive because of the people that come out and provide the services. I like this agency because of the people that come.

Rebekah Q

It didn't really have an impact; they just took my blood pressure. I like that they were really nice, and I just didn't need other care that other people needed. They didn't do anything for me.

Danielle M_1

The nurses were very nice and helpful to me. I liked BrightStar Care because the nurses had very good communication.

David Tr

Thank you for the services provided. They have been very professional, and I have received a service of great quality. Their professional and administrative staff acted quickly and efficiently.

Cong

It's not about the agency, it is about my husband and how he did not really need that much assistance at the time. I would like the communication to be better in general.

Chandler D

They make sure my room is clean and everything is going well. Everything done in order and in time.

Anonymous_7421

The services are always on time, and everyone communicates with me. They are nice and explain things very well to me.

Renee I

They should listen to me when I say what I need. We have talked about it before, but my sister can't do everything on her own. I do have some concerns, but I like it overall. I just moved to another area and they still haven't found me a new PT person. I wish they could be a little faster, so I could do PT at home.

Marvin W_7

I have had foot surgery and Murielle had to patch a wound on my feet. I like my regular caregiver. I think Murielle does a fantastic job. She texts me and is very cordial and is like part of the family.

Amber O

I asked for a home care person to come and help me bathe, cook, and take care of the house. I didn't get the help. I tend to get several nurses. It would be best to be assigned one person. I understand if on some days they can't, but I had several people in and out of my house. I had a possession disappear that I can't replace.

Lori M_13

They do a good job at listening to my concerns and have given me the specialists that I need. They have attentive therapists.

Rouy

They cook her breakfast and lunch. They are nice people and they do a good job.

Edward S_16

Everyone is qualified to do their jobs.. I like that they have a variety of services.

Andrew S_10

They are doing a very good job. I like that they are competent.

Carolyn D_10

I don't think I need the services. I don't think I am at that point. Everybody is nice and polite from the agency.

Mary F_33

Everything went smoothly. They got me from recovering from surgery to being totally independent and healthy. The experience I had was good. Everyone was on time and came to their appointment when they said they would.

Anonymous_7157

They will ask me what's going on. She takes my blood pressure, pulse, and checks my incision for drainage. I like that they are really friendly and treat you well.

Joseph W_6

Shirley was my physical therapist. She really pulled me through it. They did a good job.

Briea D

The care providers are very personable and nice, and for the most part knowledgeable My only issue is just retention of one of your superstar therapists.

Brenda M_19

They went above and beyond for the call of duty for them. They would go out and talk her for walks. They were really sincere and they filled every need.

Anonymous_7112

They have looked at and helped me with the little surgery on my and that is all healed now. There is not much more they could do now. I just need them to return my emails. I was supposed to get some physical therapy too, and a nurse came by once for that and then never came back. I never got the physical therapy.

Tracy _4

They were taking care of a pick line for iv antibiotics and then took it out when I was done. The nurses were super nice and accommodating.

Waseem

They recommend different exercises. They are very professional.

Athur S

They make sure that the things I need are taken care of, but it's not a huge impact. They seem to be very friendly and make sure I get the care I need.

Kathy L_28

They did a fantastic job with my wounds. I had a few who didn't know what they were doing. I was home 10 days before I received services. It took a long time to get started.

Deborah B_13

They did a good job and I was happy with them. They were able to provide good care. I liked everything; they were the best I have had so far.

Thommye J

They help with motivation. I like the personal care and their attendance. They are caring.

Theresa M_9

It was necessary for what I needed. They were very good people.

Jerry _6

They worked around my schedule They were punctual and the nurse was exceptional.

Kevin C_9

They made sure the PICC line was clean and secure. They were on time and a pleasure to work with.

Mariana P_1

They did what I needed them to do. I thought the people that came out were good.

Buddy S_1

The services are impactful and good. The caregivers do an important job. They need to work on scheduling.

Anonymous_6818

They helped me work around my hours. I like that they are kind.

Cathy M_16

They hire friendly and professional people. They communicated well. They called ahead of time to let me know what was going on.

Harry _1

I like that they let me know when they are coming. I like their service and that they keep me company.

Cathy M_17

The caregiver fell asleep and turned her phone off. I would tell someone not to ever hire them. Everything needs to be improved. They should have responsiveness to care and make time for clients

Jeffrey L_2

They have been able to get all the supplies to me that I could normally only get at the hospital. I like the people they send out to help me.

Teresa P_2

They have helped the most by just being here and helping me with my problems that I have. I like that the caregivers are all friendly, and they make you feel comfortable.

Staci R_1

They helped most by monitoring my other treat. One thing I would tell a friend is they were dependable.

Melvin T_1

The caregiver bandaged me up. I liked the caregiver that they sent out.

Annettra H

I definitely have needed the services, and they have helped me a lot. I like that they are interested in my care.

Gloria T_6

They need to return calls and follow-up. They need better follow-up.

Betsy S_6

They do what they are supposed to do. They were punctual.

Quinn _1

They have been pretty good so far with my therapist. They need to improve the communication.

George S_26

I liked that they held to a diligent agenda. I liked that they were friendly and punctual.

James G_30

She provides good medical feedback and dresses my wounds. Jessica is always on time and she communicates well.

Darrell M

They were always on time. I like that they did a good job.

Lonnie B_2

They are doing what they can do to help me at the moment. A particular staff had problems with communication.

Kevin A_4

The physical therapist did show up when I couldn't change my appointment and they stopped coming. They communicate well and let me know if they are going to be late.

Brandy P

They make my life easier and they are more than willing to do what I ask them to do. I am having trouble with their billing department but their care is very good.

Kimberly G_3

They made my life a bit easier by changing my dressings for me. I like that they're attentive.

James _12

The physical therapist has done me a lot of good and helped my healing and recovery. It's frustrating that the first nurse I had tended to be argumentative.

Kam D

It helps me a lot after my double knee surgery. They could have a little more availability with the therapist.

Diane F_16

It has helped my siblings and I know that there is someone caring for him. It took some pressure off of us. We have been satisfied with their services. They have been consistent.

Daniel L_7

They help with every day needs. They need to improve customer service as far as calling in and getting information set up properly.

Kymesha C

The care that they provided made my experience positive. I liked that they were always on time.

Patricia M_41

They never tell us when they are coming. They are very helpful and keep that she is safe.

Luis L_2

They are helping me after having knee surgery. They give me a nurse and therapy. They do a good job. I used them before when I had knee surgery.

Irene W_6

They have helped me get back to being myself. The caregivers they sent out are great.

Lashon B

I like the caregivers they send me, they're a great help. I have recommended them. I like the convenience of getting the care from home and that they provide every area of caret that I need.

Allyson W

I have built up a lot of strength on my weak side since I've been using their services. The employees are kind, polite, professional, and punctual.

Abbey C

We gained a relationship, I am thankful for her. Being able to call and being someone call and cevery week at the same time.

Anonymous_6038

They could improve the quality of people they hire. The nurse care is good but the cleaning people are subpar. They need a better selection of people to do that.

Katrina B_1

The caregivers were very understanding and knew when to not push me. They worked with me well. I thought everyone was super nice and worked with me well. It worked well.

Tammy H_11

They took her of his needs. They helped care for my uncle.

Carolyn T_5

It was inconvenient because he said he would be there at a certain time and wasn't until 2 or 3 hours later. I didn't feel like my technician was very reliable.

Janet K_15

They helped me get back on track after surgery. I liked that I could manage my own care. They listened and worked with me.

Anonymous_5996

They came on time and they were good. They need to be trained better at putting in an IV.

Anonymous_5935

Ganesh was very knowledgeable. He told me what I needed to do daily. Ganesh was fantastic. When I called, the office always answered.

Anonymous_5922

I think this agency could be more organized. I would like the quality of taking blood and changing ports to be changed.

Khristy P

they all do what they are supposed to do when they come. They are very attentive and make sure that we have the care we need.

Teresa R_3

BrightStar Care was the only agency that could change and dress my wound incision. BrightStar Care was always on time and knew what they are doing.

Michelle H_14

They give good advice and they are good at working with me. The people are friendly, nice, and helpful.

Lori L_8

I needed more exercise than what I got. I liked their communication and their nurses are extremely nice. My only issue was with insurance.

Joe H_13

I like that we've had the same caregivers for the last 6 or so months. I like that so far the people have not changed, which is important.

Tricia S_1

They change the sheets, making the beds, and showering him. They have been easy to communicate with and friendly.

Joyce J_1

They would wash my foot and put a bandage on it. I liked the knowledge of the nurses.

Eduardo J

They accommodate well to us. They show up when they are scheduled and are punctual.

Andrew _1

They took care of my wounds when they were here. I like that they were able to accommodate me with different nurses when they did no work out.

Philip G_4

They helped me once a week to do blood work. They were very professional and personable.

Kelly L_3

They helped the most by going above and beyond in taking care of Michele. All of the therapies are very much needed and it is improving her state of mind. All of the caregivers are very nice and they know their jobs well. Everyone I have dealt with at Brightstar has been very helpful.

Cynthia H_9

I have a weekly nurse visit. I like that you can have your blood work done at home. They try to fit my needs.

Antonio F_1

I would never to do the things they did for me alone. I was able to achieve a lot of things. I liked that they were able to do anything I needed. They always called and texted me and they were extremely attentive.

Mario G

They check in on me twice a week. They are very nice.

Bobby L_1

They are always responsive. We have everything ironed out and the caregiver is very nice.

Leslie M_3

They lighten the load in responsibilities. They put me back in the position of being his wife and not his caregiver. I like that they are easy to communicate with and the quality of people they send out is excellent.

Michelle M_21

I had occupational therapy and nursing services with them, and they were awesome! They have helped me get some of my confidence back. They were tough.

Anonymous_5209

It was only temporary after my surgery. The physical therapy was average and the nursing was a little better.

Danny B_3

They kept my house clean and safe and helped with the treatment. They provided me with good care.

Rebecca V

They come to my home and I don't have to worry about taking my daughter to different facilities. It's convenient and very helpful so far. We have great communication.

Veronica G_4

I do not have any complaints about them. They came and did what they needed to do, but they did not go above and beyond my expectations. I like the way they work and how they could accommodate my weekends.

Melissa W_4

It gives us a peace of mind. I don't know how much improvement my mom made. I feel like we've gotten really good care from one particular person we've had the majority of the time. The other caregivers have just been okay.

Dalyn W

She gives me good encouraging words. She comes and checks on me and asks about my daily routine. My nurse is awesome. I really like her.

Rosalinda G

They come and check my vitals to make sure that I am doing well. I really like that they always call to make sure that I am home before they come.

Daniela G

He's caught up to where he's supposed to be for his age. I would like to see more communication between therapists.

David D_21

They made sure he never fell down. I like that the caregivers always showed up.

Gary S_16

They helped me the most by changing the incision that was hard to reach. I would recommend them because they were very caring and they knew what they were doing.

Kevin F_6

They helped me get back to normal life. They are very personable.

Sandra C_12

We don't have to drive in to get him the hydration that he otherwise would not have. They are just very punctual, knowledgeable, and friendly.

Paul S_18

The agency can make my life easier by fulfilling our needs when they are coming. I would like to see the agency take into consideration our needs when sending a caregiver.

Lesley M

They help with her dressing changes. I do not think I could do that by myself. Everyone that has been sent out has been kind and helpful.

Savannah E

They are very thorough and attentive. She had good suggestions.

Douglas D_4

They helped me with rehab for my leg. I liked how they were professional and courteous all the time.

Anonymous_4845

The agency could have made my life easier being more consistent and having more knowledge of my needs. We always had to train a new person because there was no set schedule. I would like to see the scheduling and training improved.

Anonymous_4776

They helped me walk and be safe. The help was great and I liked the caregivers. They were helpful.

Roberta C

I only use them three hours a week, but I think it helps. Sometimes we are really disgusted with them and sometimes they are okay. They could get help that we can depend on.

Tram P

The service helped her to move around the house, that was all. I liked how well we were able to find a care provider.

Xuan Y

Their attitude was very kind. I needed to go to the hospital to replace my tube but I don't know if that had to do with the nurse or not.

Erica A_2

Chad and Paulina made this experiences so much easier for me because I had never services before. I like the people they sent me. Chad and Paulina are amazing.

Terry C_9

The people who came to help me with my wounds and take care of me during that time were outstanding. I would like them to stop sending the occupational therapy lady, she only talks down to you.

Kallie H

I can't really think of anything else they could do. They taught me how to do the antibiotics. They could maybe be more on time.

Karl L

The physical and occupational therapy was really good. They helped me apply muscles in my life that needed to be used. They helped me walk after my surgery. They are cool and on point.

Kathleen J_3

They were on time and really helped me out. They were efficient and did their job.

Robbie A

The caregiver had to sign in every day when they were there, and they didn't sign in. They were supposed to take my blood pressure readings and record it, and they didn't do that. This agency needed to be responsible about their billing.

Chris B_17

They have made my life easier by assisting me in my daily exercises. They help me get things that I can't reach for and grab. I would recommend these services because they are helpful in finding nurses and caregivers for me. I have enjoyed the services for a while.

Maxine S_3

They helped me get back on my feet and help with my mobility issues. They make the care feel like it is one on one and it has been a very good experience.

Jessica M_1

They help her with her physical development. The PT we have is very thorough, she gets along with our daughter.

Charlotte J_4

She was helpful to make sure to get my orders to me. She took extra steps for me. My nurse was amazing. She has a great bedside manner.

Joshua A_1

It makes it easier so I can get my infusions at home instead of going to a clinic. I don't know a lot of people who require infusions.

Wagner D

The services have been a very high impact. The Physical Therapy helped me develop my motor skills. They send out very nice people to care for me. I am very satisfied with the services.

Mary M_54

The nurses worked around our schedule, so it is great. I liked the nurses that we worked with.

Jillyan D

They help with drawing my labs. My nurses are always on time and I have the same nurse all the time.

James S_28

My nurse now shows up and has a strong degree of care. I like my current nurse.

David D_14

The services helped by being there to help any way they could. I liked that everyone took care of me well and did their jobs well.

Cynthia B_7