Home Instead - North Richland Hills, TX

laceyperkins

I am so grateful for Home Instead and the great care they provide for my mother. Their office workers are helpful and detail oriented and support me so much during this difficult time. And my mother loves her caretaker! So grateful! They arrive on time and I know she is in good hands when she is with them.

Norma

I am very pleased with your services. My caregiver helps me any way I need help. I highly recommend Home Instead.

G.L.S.

My mother is currently receiving home care services from Home Instead Senior Care in Keller, and we could not be more pleased! The Care Supervisors respond promptly to our requests, and the caregivers behave in a professional and caring manner. Thank you, Home Instead!

R.H.

Home Instead has provided care for my wife for 9 years and I have never experienced another company that is so dedicated to providing the care that Home Instead Caregivers provide. They are timely, polite helpful but more of all they are interested in providing 100% of their attention to the individual they are caring for. The office staff is always available to assist anytime changes are needed to accommodate my or my wife’s needs. Would highly recommend them.

Kirsten

Very caring and professional.

Barbara

Home Instead is the best, made me feel at home, made me feel like I have a family. I love all my clients and Home Instead family. Thank you.

Kanisha

This is by far the best company that I have ever worked for. The family atmosphere is awesome!

Isabel

Five stars. All the personnel are well informed of their job and are always there to help us.

BeckyMorton

My mom is currently on hospice and their aides only come out to bathe her and are here less than an hour. With Home Instead aides, they will come and help mom start her day, help her with breakfast, lunch, bathe her and meet all of her personal care needs. They will also help me by doing laundry, dishes etc. while mom is resting. It allows me time to go out and run errands or just get out for awhile. I know mom is in good capable hands while I’m out.

Kayla

Thank you for your services and love and care you provide our family and dear grandmother.

Barbara

Reliable, dependable services.

Alexis

Home Instead has been wonderful for my mother. Her caregiver, Karen, is kind, caring, and always willing to assist and help whenever asked or needed. Karen is also very loving toward my mother. Home Instead has been so efficient, kind and professional. All the staff goes out of their way for us.

Joanne

This is a great company! I would recommend Home Instead to anyone!

Edith

Absolutely outstanding in every regard. Mature beyond her years. A self-starter, knows what needs to be done and accomplish it. Absolutely honest. Give the employee a raise. She has added a year back to Ed's life.

Joyce

Home Instead is a really good company and very businesslike. My caregiver takes good care of me. We have fun together and laugh a lot.

Susan

I have an excellent caregiver. She is very helpful. She is always on time. I highly recommend Home Instead! They provide a great service for me!

Lynn

The staff is excellent! They are flexible and understanding with us and our mother. The caregivers are very good and show genuine concern for my mother.

Nancy

Kathi K. is a blessing to our family. She is always very caring and accommodating and goes the extra mile. She took great care of my mom and is doing the same with my Dad. She even researches things my Dad like, so she can discuss them with him. We are fortunate to have her. They have cared for my Mom and are now caring for my Dad.

Cynthia

I would highly recommend Home Instead. Our caregiver has done a great job with my father. She's very dependable and great with his care.

Jimmy

Home Instead has been a life saver. My caregiver Lois is a great help to me and I enjoy every time she comes. Office staff is nice also.

Roy

I would recommend Home Instead Senior Care. I used them mostly for light housekeeping and transportation.

Greg

I have been with Home Instead for some time now and they are such a blessing to me. My caregivers, Chris and Nilda have become dear friends. This is a great company.

LSimmons1032

I knew when I walked through the door this was the perfect place to receive home-care for my mother-in-law when I was greeted by the scripture excerpt, "...As for me and my house, we will serve the Lord - Joshua 24:15". The providers have been awesome caregivers. My mother-in-law has several favorite providers. My husband and I are thankful for the assistance that has been provided to our mom. We recommend trying this service provider; you will not regret it.

AngelaTF

My mother had a very difficult surgery in December and returned home in a very weakened state. I knew with my responsibilities I would not be able to provide the care she needed. I called the Home Instead office in Keller and requested their help. I experienced great staff, great service and they did great job taking care of my mom post surgery! My mother kept saying, "there aren't any angels left in heaven...because they are all here taking care of me!"

flicka

My family used this franchise for several weeks last summer, when our Mother was returned to her Independent Living home in Keller. At this point, she was under hospice care, but in-home care was required for almost seven weeks, until hospice came in at the end. We met with the "sales representative" of this franchise, in the presence of the hospice nurse, to discuss the care which would be required, and were assured that Mother's needs could be met. This proved immediately NOT to be true. The women who came to us were unable to move Mother in bed and change diapers. As we were told by most, they were hired to cook light meals, do light housework, and drive people to the hair salon. After much - and I repeat much distress, we were finally sent four good and skilled women who could give Mother the care she needed. I would add that several of the overnight women came to sleep - and did just that. I could go on, but would encourage anyone looking for hospice/bed care for their elderly loved one to seek elsewhere!

Provider Response

andalso

The caregivers are excellent. Every person they have sent out over the years has been top notch. Communication with the office is wonderful. They handled every request I have made quickly and efficiently. They are truly a pleasure to work with. I highly recommend this group.

DLHamilton

Your agency is working from a great foundation and is always responsive to requests. It took a couple of months for us to research this service and found the staff in Keller to be the best. Information about the services was promptly provided after my initial call and there was no pressure she following up to see if we needed the service. The entire staff is absolutely great to deal with. Tiffany is an amazing franchise owner.

Paul124627

Everyone associated with Home Instead are all outstanding personnel. The caregivers are the best in the world. They are all the most amazing people you will ever meet. Thank God for them! Additionally, the office staff is exactly the same as the caregivers. They are the most helpful and outstanding group I have ever worked with!

Quinn781370

We chose Home Instead because they called me back. I have talked to them, and they went that far for my mom. They went over and introduced themselves and that first meeting went really well. It gave me a little comfort, and she felt good about it. So, my mom said, "Let’s go." The caregiver goes by the house twice a week and check on my mom, but she tends to miss some days, so I’m a bit unhappy about that, but otherwise, it’s OK. She provides in-house maintenance and a little bit of cooking. The caregiver so far is good and seems really nice. Her and my mom get along pretty well.

KenS

Home Instead Senior Care of Keller Texas provides excellent care to my Mom! Their Team informs me of any scheduling changes of caregiver coming to take care of my Mom. They use a background check on their employees and their employees use a telephone base check-in and check-out system, something that the previous company did not have! Ron H. has come out to visit us to start service after my Mom was hospitalized and before Christmas. Carolann and other office staff are professional via phone.

Anonymous117777850

Home Instead Senior Care is great; they are fantastic. I don’t have any problem with them. They do everything I need. They take me to the store, they help me with my housecleaning, they even bathe me

Law601

My mother was a client of Home Instead. The quality of caregivers was very poor overall. They seemed to have had little training and most had been hired only a few days before coming to the house. She went through 21 caregivers in about seven months. Of those maybe two were competent. Some were rejected because their service was pitiful and others frequently quit the company apparently due to low pay. Several night shift people clearly viewed it as a way to get paid to sleep and had little motivation to care for my mom. The management team provides zero oversight or quality assurance and if a client complains about a caregiver's performance, they simply go out and hire another off the street and send them to the home. Beware.

Caring9205

The dispatchers and managers at Home Instead were very nice and helpful. We had 3 caregivers. One of them was very good but the other two were not. The good one was very attentive and kind. I understand that this agency didn't pay very well so they didn't get quality staff.

Connie14

My therapist recommended Home Instead for my dad. It's been a very positive experience. They've done what I needed done, and never had any problems. Basically, they come in to help us with housework. The caregiver was very good and always been real nice. I've been using them for maybe three months now.