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BrightStar Care of Chattanooga Chattanooga, TN

117 Nowlin Lane, Chattanooga, TN 37421

(800) 558-0653 (Caring Family Advisorâ„¢)

4.6

(185 reviews)

Offers Home Health Agencies and Home Care

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Reviews of BrightStar Care of Chattanooga in Chattanooga, Tennessee

4.6

(185 reviews)

    Provider of Choice 2024Employer of Choice 2024Leader in Experience 2024
    Home Care Pulse Certified 2024

    Gladys M_3

    5

    October 24, 2024

    I am a current client of this provider

    She helps me to get dressed. The caregivers are constant.

    Jacqueline 'Carol' M

    5

    August 12, 2024

    I am a current client of this provider

    I like having them there with my wife to help her. They are friendly, and convenient.

    Tracie P

    5

    August 7, 2024

    I am a current client of this provider

    The agency has taken care of me to make my experience positive. I would recommend them because I have everything I need from them.

    Heather W_7

    5

    July 11, 2024

    I am a past client of this provider

    The support staff helped me and his wife. It's easy. They took care of everything.

    Virginia W_13

    5

    June 13, 2024

    I am a past client of this provider

    They made sure the caregiver knew exactly what he needed. I particularly liked the caregiver we had at the time. The caregiver was punctual and made sure they had all the facts straight.

    Dorothy T_17

    5

    June 6, 2024

    I am a current client of this provider

    They helped with my husband before, and now they are helping me. I like the people that they sent out.

    William "Bill" D_2

    5

    May 28, 2024

    I am a current client of this provider

    Their personnel are very helpful. I like that they are very professional in what they do.

    Matthew "

    5

    May 7, 2024

    I am a current client of this provider

    It has made her life so much easier because she is able to get her physical therapy and maintain her hygiene. The agency is very easy to communicate with, and they sent out a good quality person.

    Teresa S_7

    5

    April 22, 2024

    I am a current client of this provider

    You want someone who cares about your family, and they do. Barbara (Office Staff Member) is very professional.

    Dale W_7

    5

    April 4, 2024

    I am a past client of this provider

    They did exactly what we discussed and planned on. I liked that the caregiver was on time and polite.

    Cherie S_3

    5

    April 4, 2024

    I am a current client of this provider

    My sister and I were both taking care of my mom so getting help was valuable. They gave quite a bit of personal service. The office manager came out to my mother's home personally and talked to us when we first started. We felt like they helped us take care of our mom.

    Joann S_10

    5

    March 19, 2024

    I am a current client of this provider

    They do everything I ask them to do. They keep in touch with me all the time and let me know what is going on.

    Sherri E_2

    5

    March 7, 2024

    I am a current client of this provider

    They help me and since I work I need their help so I can live a normal family life. They are very professional. They are on top of everything.

    Anonymous_1707381933

    5

    February 8, 2024

    I am a past client of this provider

    I felt very confident in leaving the house while Jacob was here. I liked that they were on top of things, they got back to me quickly and really adjusted to any changes made.

    Thomas S_35

    4

    January 5, 2024

    I am a current client of this provider

    They do my cleaning. I can't drive, so they do that for me. They just do some cleaning. They can't keep anybody, everyone calls in sick.

    Bob D_16

    5

    December 14, 2023

    I am a past client of this provider

    They did a good job. The services helped me the most by allowing not to be with my parents constantly. This agency seemed very responsive to our calls or questions.

    Judy H_25

    5

    December 8, 2023

    I am a current client of this provider

    They come in and help with my housework. They are very nice to talk to. They try their best to get someone to help.

    Stephanie G_8

    5

    November 17, 2023

    I am a current client of this provider

    The agency has matched the right personalities. They have sent very qualified and caring people.

    Roseanne A

    5

    November 13, 2023

    I am a current client of this provider

    After my total shoulder replacement, the agency provided the help I needed to get through my recovery because I did not qualify for a rehab center. BrightStar Care has quality caregivers who are well-trained and professional.

    Lentz R

    5

    October 26, 2023

    I am a past client of this provider

    It was a monitoring because the client has Alzheimer's. I have been friends with the gentlemen that owns the franchise and I trust him that they will send people that will take care of my family.

    Charles K_16

    5

    September 7, 2023

    I am a current client of this provider

    We haven't seen her in this state of mind and this physical conditions in years, and them being there made a whole difference in her life. They go above and beyond as far as what they do for our parents and they are all really good people and they care on what they are doing.

    Lalita B

    5

    August 16, 2023

    I am a current client of this provider

    It helps my mother with dementia, and it alleviates some of the stress off my brother. They're always communicating, and they help me if I need help.

    Janice G_10

    5

    July 27, 2023

    I am a current client of this provider

    I do not know what I would do without BrightStar Care. I like BrightStar Care because they take care of everything that I need.

    Will R_1

    1

    July 20, 2023

    I am a past client of this provider

    It made life more difficult when I had a caregiver consistently leave or not show up. They could have better organization skills and better coordination of their caregivers.

    Rosalie K_1

    5

    July 18, 2023

    I am a current client of this provider

    It depends on the person they send, but the caregiver we currently have is wonderful. They are very responsive as I have worked with them in the past and in emergencies they meet the needs that we have.

    Barbara E_11

    5

    June 12, 2023

    I am a current client of this provider

    Without the services, he definitely could not function and people treat him with respect. They make meals and stuff like that. I actually recommended some folks. The care is good, and the people in the office are nice.

    Priscilla G_2

    5

    May 25, 2023

    I am a current client of this provider

    The client loves it. The caregiver has helped the most in the way he listens to the client and talks with him as if he has a mind. He speaks to the client as if there is nothing wrong with him. The client responds well to that. I like that they have men. I wanted a man for my husband and they found Tom.

    Peggy M_3

    5

    May 18, 2023

    I am a current client of this provider

    They resumed me that my mom was being cared for well, and her anxiety levels went down with them My mother has passed away and she was the one under the care, and the caregivers were caring and attentive

    Alden H

    5

    May 3, 2023

    I am a current client of this provider

    My caregiver is pleasant, confident, and caring. I'm wheelchair bound and very thankful for all my caregiver does. The caregiver we have is amazing, we couldn't find anyone better.

    Leesa M

    5

    April 21, 2023

    I am a past client of this provider

    The caregivers kept her company when no one else was around. I liked that the caregivers from BrightStar Care we had were friendly, accommodating, and very helpful.

    Julie P_15

    5

    April 6, 2023

    I am a past client of this provider

    They helped the most with the patient transportation post surgery. I liked that everyone I talked to was kind.

    Gary P_12

    5

    March 24, 2023

    I am a current client of this provider

    The most helpful has been them helping me with my appointments. I like everything. They can just keep up with what they need to do.

    Cindy F_7

    4

    March 14, 2023

    I am a past client of this provider

    Things that she did she did well but there were things that she would not do such as help with the bathroom. The agency did not always communicate well with us when the provider was not going to be there.

    Helen G_13

    5

    March 6, 2023

    I am a current client of this provider

    The services have helped me the most because it gives me a chance to do things without worrying about the patient. I like that they have served me well when my regular caregiver is sick. They make sure they find a replacement.

    Melissa C_12

    5

    March 3, 2023

    I am a current client of this provider

    We both go together with her together, and she is funny. I like that they are on time, friendly, funny, and she is happy all the time.

    Patricia H_35

    4

    February 16, 2023

    I am a current client of this provider

    By helping me clean the house. I would have preferred to stay with the first person that they assigned me to, and her name was Gail.

    Judith "Judy" H_1

    4

    February 2, 2023

    I am a current client of this provider

    They are working with me on walking on my own. I have enjoyed the ones that have come out. I would be glad if they come and work with me.

    Lisa R_19

    5

    January 9, 2023

    I am a current client of this provider

    It's hard for my parents to have two caregivers, it would be better to just have one. I have recommended them! I tell them about the quality of their care; the ladies that come are wonderful.

    John C_64

    5

    January 9, 2023

    I am a past client of this provider

    They were exceptional. I would recommend them, they worked with us very well.

    Stephanie H_9

    5

    January 5, 2023

    I am a past client of this provider

    I didn't have to worry about her. The caregiver was excellent.

    Phil M_1

    5

    December 20, 2022

    I am a past client of this provider

    They had the right people and could get the job done. They always seemed to find enough people to fill the gaps I needed to fill.

    Rilda M

    5

    December 15, 2022

    I am a current client of this provider

    I had asked that they concentrate on him to help him to be stronger and help me. Each one of the caregivers has helped me with him. Someone couldn't come, so they were really efficient with finding someone to take their place quickly.

    Anonymous_6779

    5

    December 7, 2022

    I am a current client of this provider

    They are easy to get in touch with. They are reliable.

    Linda B_56

    5

    November 15, 2022

    I am a current client of this provider

    They are very helpful. They are good about the people they hire to come in. They work well.

    Beth M_13

    5

    November 8, 2022

    I am a current client of this provider

    They help by allowing my aunt to have some free time. I like that they're easy to work with.

    Shannon C_2

    5

    October 25, 2022

    I am a current client of this provider

    They're adaptable. They help him be more independent in his own home. I like their reliability and their care for my dad.

    Tami _1

    5

    September 26, 2022

    I am a current client of this provider

    They have given me a break, so I can rest. I like the girl that come out because she is clean and helps my mother.

    Nancy _16

    5

    August 22, 2022

    I am a current client of this provider

    They're extremely good with my mother. They're wonderful. They take really good care of her. I like that they're very compassionate.

    Marilyn W_14

    5

    August 16, 2022

    I am a current client of this provider

    It was helpful because we were really in need of someone to help us out. They seemed very professional.

    Joann W_2

    4

    July 6, 2022

    I am a current client of this provider

    It's been very useful and helpful. She does light house cleaning. They provide good people.

    Karen S_38

    5

    June 6, 2022

    I am a current client of this provider

    They made sure my mother was taken care of and did laundry, dishes, and cleaned. They send out very professional people to handle the care my mother needed.

    Carole R_6

    4

    May 10, 2022

    I am a past client of this provider

    It helped make things easier since I couldn't bear any weight due to my surgery and they helped me around that. I needed them for just 1 hour and they had to be over here for 4 hours. They wanted it to be for personal care and I needed them to clean as well. They were good but I would have to explain the situation before I would recommend them since I didn't need them for 4 hours, just 1 hour.

    Christine D_11

    4

    April 14, 2022

    I am a past client of this provider

    I would've liked the caregivers to take charge more when they are here and see what needs to be done. They did a payment wrong even after I had told them what to do.

    Wilma C

    5

    March 18, 2022

    I am a current client of this provider

    The provider has helped the most by changing his catheter and wound care. I like the agency because they are very good and knowledgeable.

    Wilma C

    5

    March 18, 2022

    I am a current client of this provider

    The provider has helped the most by changing his catheter and wound care. I like the agency because they are very good and knowledgeable.

    Robert W_29

    3

    February 22, 2022

    I am a current client of this provider

    The only issue we have is needing a caregiver, them not being able to come in, and the office not sending someone else. My experience with BrightStar Care started good and has been bad lately. They need to commit to sending someone whenever they say they are going to send a caregiver.

    Temple B

    5

    February 7, 2022

    I am a past client of this provider

    They helped by trying their best to do what they could to help my mother even when she didn't want it. I like BrightStar Care because they're flexible.

    Mary R_47

    5

    December 28, 2021

    I am a current client of this provider

    They have given mom some independence and allowed her to ask for help and not feel guilty. They do a good job of listening.

    Harold B_2

    4

    November 5, 2021

    I am a current client of this provider

    They could be more consistent with the staff and the time they come. The quality of the individuals they send out is outstanding.

    Mary W_41

    5

    October 5, 2021

    I am a current client of this provider

    It helps a great deal. They help me with a shower. They're good at everything - they do laundry, change the laundry, and if I need them they're there. They're accurate. If there's someone I don't agree with they'll replace them immediately - someone who smoked, vaccination status, etc. If I don't feel comfortable they immediately change them.

    Anonymous_5167

    4

    September 24, 2021

    I am a current client of this provider

    They provided very good caregivers who are consistent and on time. they've all been very caring. Communication needs to be improved.

    Jean K_6

    5

    August 19, 2021

    I am a current client of this provider

    They have tried hard to get us good caregivers, and we have been happy with the caregivers. I like that they are very pleasant to deal with, and they try hard to get a good caregiver to match our needs.

    Nolan B

    4

    August 4, 2021

    I am a current client of this provider

    They are here to provide everything for me that I can't do. I really like their approach to me.

    Gena H_1

    5

    July 21, 2021

    I am a current client of this provider

    They have really helped us with things like validating her and helping her with her basic needs. They make sure that she did not fall. I really like that they are kind to their clients and they seem to really care.

    John K_44

    2

    July 9, 2021

    I am a current client of this provider

    They need to provide services that can better help me, there are things I can't do by myself. They need to better their communication.

    Jeannie H_3

    4

    June 26, 2021

    I am a current client of this provider

    It keeps her safe and she is getting the hang of someone coming in to keep her feed. It helps me that I don't always have to be there if my Dad isn't. We had some issues at the beginning because my mom has Alzheimer's and we can't have different caregivers coming in.

    Randy S_8

    5

    June 15, 2021

    I am a past client of this provider

    There was a bond formed between the caregiver. She was there early and was very caring. The employee that was sent had very good manners and developed a bond with Mary.

    Katrina S

    5

    May 25, 2021

    I am a past client of this provider

    We needed them for night care and they helped us by giving us the ability for a good nights sleep without worrying. I really like that they were willing to work with us and they were professional. We got a caregiver that was an amazing!

    Jack S_11

    5

    April 26, 2021

    I am a current client of this provider

    They have been helpful for her and for me. I like the help the caregiver provides for us.

    Becky W_1

    4

    April 24, 2021

    I am a past client of this provider

    The only issue was with the reliability of the company. Our services were good once they were here but they could improve that reliability. We had reliability problems with the caregivers. There were two instances where the caregivers didn't show up and we didn't know that they weren't coming.

    Ellen T_3

    5

    April 21, 2021

    I am a past client of this provider

    They have been very flexible with our schedule and accommodating. I like how flexible they are.

    Karen M_31

    5

    March 26, 2021

    I am a past client of this provider

    My parents wouldn't have been able to be in their home without the services. I liked that they worked with my mother and they were always able to get there whenever they needed them.

    Margaret A_14

    5

    February 8, 2021

    I am a current client of this provider

    It has been very good. It really has really helped my husband. All of the caregivers have been professional and caring.

    Tina W_2

    5

    January 21, 2021

    I am a past client of this provider

    They were here when I went on vacation. They are very reliable.

    Wanda S_11

    5

    January 19, 2021

    I am a current client of this provider

    They help me to get better. They are courteous. They have done an outstanding job. They are always on time.

    Jo Ann G

    5

    January 7, 2021

    I am a past client of this provider

    Without them, our family would have had to be more involved than we were. It helped us quite a bit. Most of them were trying to handle my mother. She had dementia, which is difficult.

    Steve T_5

    5

    December 15, 2020

    I am a past client of this provider

    It positively influenced my dad. He likes to have constant company. They do what they say they are going to do.

    Joyce R_5

    5

    December 5, 2020

    I am a current client of this provider

    I appreciate everything she does. I like the way she sweeps and makes my bed. They have been good. She does good work. I just don't think the girl is here as long as I need her to be.

    Bridgett T

    5

    November 10, 2020

    I am a current client of this provider

    They meet my father's needs. They're attentive to him. They do a good job but they need more caregivers. I think they have a tough time managing the number of clients they have with the limited number of caregivers.

    Bryan G

    5

    October 15, 2020

    I am a current client of this provider

    I appreciate that things are cleaned up and sanitized. I feel that they are going overboard to meet our needs. I appreciate that they are aggressively trying to make things work.

    Sally W_3

    5

    October 9, 2020

    I am a current client of this provider

    They are a little expensive. They are easy to deal with and very professional.

    Catherine R_5

    5

    September 11, 2020

    I am a past client of this provider

    They helped the most in being here to help with all of the things that I need to do. I like that the company was efficient.

    Mary B_90

    5

    September 11, 2020

    I am a past client of this provider

    They made me want to get up early in the morning. They're competent and on time, and you can count on them.

    Robert C_43

    4

    August 10, 2020

    I am a current client of this provider

    I liked that I could go home and get some sleep. I would like them to improve their constancy in the person that will be there.

    Robert R_32

    5

    July 13, 2020

    I am a current client of this provider

    They help most by doing those certain things that I could not do. I can't get a bath so they sponge me from head to toe and I can feel like I had taken a bath. They are very caring and efficient. They know what they are doing and they are compassionate.

    Louis "Gene" M

    5

    June 16, 2020

    I am a current client of this provider

    It allows me to relax and enjoy myself. They're consistently here to take care of me.

    Barbara C_40

    5

    June 9, 2020

    I am a current client of this provider

    It is helpful because the girls are so caring. They can improve their communication.

    Cindy T_8

    5

    May 14, 2020

    I am a past client of this provider

    I felt that they provided my mom with very good care. My mom really needed the services while she had them. I was very thankful for the care because I was working at the time and couldn't just take off from my job. She did improve while receiving the care. I like the manager because I could easily text or call her. The caregivers were awesome.

    James Y

    5

    May 12, 2020

    I am a current client of this provider

    They make it pretty easy for me by getting to work as soon as they get here. I like that they get the job done.

    Ian P

    5

    March 13, 2020

    I am a current client of this provider

    It fits in very well. It gives him more free time so he can stay at home. They are always here when they are supposed to be.

    Pearl T

    5

    March 13, 2020

    I am a current client of this provider

    I didn't have any transportation and they provide it for me so that is helpful. I have really good services from the person that comes to help me.

    JoAnne D

    5

    February 22, 2020

    I am a current client of this provider

    If I had to rely on my son and grandson to take me places, I wouldn't get there. The girls are on time, you don't have to worry about them showing up, and they're good at finding substitutes.

    Robert L_18

    5

    February 19, 2020

    I am a current client of this provider

    I think it was great because I needed transportation. They provided me with transportation and my physical therapy was changing day to day, but they were always on time and right there.

    David J_14

    5

    February 8, 2020

    I am a current client of this provider

    She knows what she is doing. They are fast and courteous.

    Kathy B_17

    5

    January 18, 2020

    I am a past client of this provider

    They were very helpful. The caregivers were excellent. They also work hard to schedule people.

    Thomas '

    4

    January 18, 2020

    I am a current client of this provider

    I think it's improved my loved one's quality of life. There's always room for improvement, but it's mainly the people getting acquainted with my loved one.

    Beverly G_3

    4

    January 18, 2020

    I am a current client of this provider

    I can depend on them being here when they said they were going to be. They got me to where I could do it on my own with my husband's help. I liked how they were very helpful.

    Pamela H

    5

    January 16, 2020

    I am a current client of this provider

    They take me where I need to go. My caregiver will buy crafts for me and will clean my bathroom for me. I would absolutely recommend them. They are all polite and caring. It makes a difference!

    Leroy H

    4

    December 17, 2019

    I am a current client of this provider

    They need to improve their selection of their workers in the beginning. One of the things that they had on their survey was that if someone new was there, they should have someone from the company introduce you to them.

    Anonymous_2941

    5

    December 10, 2019

    I am a current client of this provider

    The knowledge of the caregivers about how to take care of things is helpful. The caregiver is knowledgeable, friendly, and nice.

    Hayley S

    5

    November 20, 2019

    I am a current client of this provider

    They give us more time to do things at our own homes. We really like the lady that sits with my grandmother. If we didn't like her, we wouldn't want her to come back, but we include her in family things, and just really like her a lot.

    Ann W_6

    5

    November 11, 2019

    I am a current client of this provider

    They helped the most by being there. Everything was professional, and all the drivers had been polite and courteous.

    John H_31

    5

    November 8, 2019

    I am a current client of this provider

    They give information about the treatment, and it keeps me informed. The representative they have is very good and very personable.

    Judy H_7

    5

    November 7, 2019

    I am a past client of this provider

    She became a good friend. She was never late. She was always early or on time. She stayed with me through my therapy. She was a wonderful girl, and I love her to death.

    Sherry H_3

    5

    October 24, 2019

    I am a current client of this provider

    She answers all the questions that I have about my medical care. She is right on top of it. I have had bad experiences and good experiences with this agency.

    Francis G_1

    4

    October 24, 2019

    I am a current client of this provider

    The service was only for a driver to take me to a therapy session. I'm not in a position to know people to recommend it to.

    Tammy P_1

    5

    October 24, 2019

    I am a past client of this provider

    It made my life easier because I knew she was safe. They communicate well, and she liked them.

    Patricia C_10

    4

    October 8, 2019

    I am a current client of this provider

    They did alright. The provider has helped me the most by taking me back and forth to the doctor. They should get their time and orders right.

    Dorothy 'Dottie' M

    5

    October 8, 2019

    I am a past client of this provider

    She did everything that I could not do. I could not make my meals or get up myself. I loved the girl they sent me. She was wonderful.

    Paul S_8

    4

    October 4, 2019

    I am a current client of this provider

    They are making it easy for me so I don't have to pay out of pocket. Everything just seems average to me.

    Elsie C

    5

    September 6, 2019

    I am a current client of this provider

    They alleviated the concern I would have had to get to the PT. I would have had a great deal of anguish about getting there and settling with who was going to take me. It was so nice to know that they were going to send someone to take me. I like the people that they sent. They were very kind and easily did what I needed. It was a great facility to get me well.

    Mary S_27

    2

    September 6, 2019

    I am a past client of this provider

    They could have showed up when they were supposed to, and not when they weren't. Some would just sit on their phone. They could improve the way they show up. I would call and cancel, and they would show up. I never knew when they would be here.

    Grady B

    4

    September 6, 2019

    I am a past client of this provider

    They ensured she didn't fall in the shower. They got her day started. The only problem we had was the cost.

    Anonymous_2386

    4

    September 6, 2019

    I am a current client of this provider

    Our understanding was that they would do more than take me to the bathroom, but that is about all they do. They do help with medicine, sometimes. If they could have the same person come every day, it would help.

    Anonymous_2232

    4

    August 15, 2019

    I am a past client of this provider

    There was one incident when a lady's car was very filthy, so I requested another girl I knew that was kind and drove safely. Cleanliness is important. It helped me because I live alone and needed someone to take me to therapy and appointments.

    Deborah B_7

    5

    August 15, 2019

    I am a current client of this provider

    I get an infusion from them. They are nice.

    Carla D

    5

    August 15, 2019

    I am a past client of this provider

    We could sleep. The individuals were very knowledgeable.

    Denise D_3

    5

    August 15, 2019

    I am a current client of this provider

    It was very helpful for me to continue to work. I thought the people were licensed, and they were vetted properly. I like the background checks. The office staff is accommodating.

    Bonnie P

    5

    August 13, 2019

    I am a past client of this provider

    It really helped out because my daughter was unable to take me every day. I really like the guy that took me to my therapy. They were really nice.

    Anonymous_2048

    4

    July 23, 2019

    I am a current client of this provider

    I could not function without them. I would tell a friend that they show up on time.

    Jack K_1

    5

    July 23, 2019

    I am a current client of this provider

    They clean the house. They are good, and they have done what needs to be done.

    Laura S_1

    3

    July 18, 2019

    I am a past client of this provider

    The caregivers who came were fine, but I had problems with the upper management because of their communication and empathy for my mother. They could have improved their customer service by being a little more concerned about my mother's health instead of being concerned about money.

    Vivian A_1

    4

    June 24, 2019

    I am a current client of this provider

    Some of the aides do well at doing what they are supposed to, but some of them just sit down and wait for you to tell them what to do. They have trouble manning their aides. If the people don't live close to the client, they have trouble wanting to go.

    Anonymous_960

    5

    June 20, 2019

    I am a current client of this provider

    The quality employees have made a positive impact. Billing is a nightmare because my mom has a different long-term healthcare policy.

    Peggy P_1

    5

    May 16, 2019

    I am a past client of this provider

    They always met my needs throughout the day. They helped me get me to my appointments. They gave really good care and were prompt. The management was excellent.

    Jamie K

    5

    May 16, 2019

    I am a current client of this provider

    Not only does the caregiver care about me medically, she also cares about my stresses and what is going on in my life. She provides an amazing therapy for me. I would definitely recommend them. I hope that other nurses are like the one that I have.

    Anne M_2

    5

    May 16, 2019

    I am a current client of this provider

    It has made everything much, much easier. I never have to wait for city transportation. They go out of their way to help me and they are eager to do it. Without the services they provide, I don't know how I could get my surgeries. Everyone that they have supplied all have different skill sets, but they are all very helpful and do what I need to be done. It is reassuring.

    Lisa _1

    5

    May 16, 2019

    I am a past client of this provider

    They just gave me a break. I felt very comfortable with them.

    Owen S

    4

    May 16, 2019

    I am a past client of this provider

    The caregiver did what she was suppose to, but did not go above and beyond. The caregiver they sent was new and needed more training.

    Meade M

    5

    April 16, 2019

    I am a past client of this provider

    It enabled me to go to work and have someone stay with him because he couldn't be left alone. The office staff worked really well with us and the caregivers were very kind and caring. They helped me through a hard part of my life.

    Carolyn C_8

    5

    April 16, 2019

    I am a current client of this provider

    They keep me going. I'm mobile now, and otherwise I wouldn't be. She's here when she is supposed to be and she does a good job. There isn't anything more I could ask for.

    Shawn N

    4

    March 20, 2019

    I am a past client of this provider

    The services have helped provide supervision. They need to have caregivers who are more appropriate for the sickness my loved one has. Some of the caregivers were not well-suited for my loved one's needs.

    Sarah T_2

    4

    March 13, 2019

    I am a current client of this provider

    I think that they are on their phones longer than they should be. The caregivers are there when they said they would be, and they are very helpful.

    Wanda D_5

    5

    March 8, 2019

    I am a current client of this provider

    They were very nice, helping me with cooking and cleaning was helpful. I just needed help at they time, so we called them and they did an okay job with cleaning and helping me cook.

    Daphne J

    4

    February 25, 2019

    I am a current client of this provider

    I would like for them to spend more time cleaning. I like the quality of their personnel.

    Janelle -_1

    5

    February 13, 2019

    I am a current client of this provider

    After I started working with them, I started feeling dependent on them, and I really feel like I need their services. I like how they are easy to work with.

    Brinda H

    5

    January 25, 2019

    I am a past client of this provider

    I just had them do transportation. It was very helpful. I was able to get to my appointments on time. I like that the caregivers were able to be here on time.

    Mary L_24

    4

    January 22, 2019

    I am a current client of this provider

    In the beginning when I first started using them I had a hard time with bathing, dressing, meal prep, and transportation. Part of my service is transportation to and from my therapy. Some of the cars are pretty beat up and not clean so I would ask that they screen their drivers for the type of car they have and if it is clean.

    Henri T

    5

    January 16, 2019

    I am a past client of this provider

    We had to take care of him ourselves before they came along. It freed up our life. I would recommended them as number one. I was very pleased with them.

    Anonymous_1287

    5

    January 16, 2019

    I am a past client of this provider

    My needs changed and the level of care needed changed, so I didn't need them as much. It was very helpful to have them help me with things I couldn't do myself. They worked hard to work with my schedule.

    Debbie

    5

    January 16, 2019

    I am a past client of this provider

    We used BrightStar for my dad a couple of weeks ago. I had someone come and sit with him. The caregivers were fine. The management scheduling and billing were good.

    Elizabeth F_1

    4

    December 18, 2018

    I am a past client of this provider

    They helped me get showered and make the bed. They were very dependable.

    Matthew B

    5

    November 26, 2018

    I am a current client of this provider

    It gives me the ability to get back and forth from doctor visits, get to the grocery store, and haul around a scooter until I can walk again. They help me in being able to be mobile. I like the absolute flexibility and the attention to detail as far as a care plan is implemented. I also like their in-house follow-up reviews.

    Sue C_1

    1

    November 7, 2018

    I am a current client of this provider

    They came one day and my leg had been swollen for 2 days. She told me that I needed to get back in bed and she called my doctor immediately and then took me to an imaging center. They sent me to the hospital and she took me there. Her boss told her she needed to leave because her time was up, but she refused to leave me by myself. She came earlier than the time needed and took really good care of me and my house. I don't like that a different person comes every day so I have to tell them what to do each day. If they sent the same person out every day, they would get to know the person they help.

    Elizabeth 'Betsy' M

    5

    November 7, 2018

    I am a current client of this provider

    It was a necessity because I didn't have any way to get to my physical therapy classes. I have liked the people they have sent over here. They are friendly and helpful.

    CSM- Jimmie O

    5

    October 29, 2018

    I am a current client of this provider

    I still can't drive because of my surgery, so it is so helpful to have someone there to take me the places that I need to go. It has been a wonderful service. I had two young ladies that had dirty cars and smelled a lot like smoke. I had told them before we started that I was allergic to smoke. It has gotten better since then.

    Byron T

    5

    October 29, 2018

    I am a current client of this provider

    It has been very convenient for me because I couldn't drive after my knee surgery. The people who work for BrightStar are always timely and they all seem to be personable.

    Kim _2

    5

    October 25, 2018

    I am a current client of this provider

    We have our caregivers fixing meals and driving my mom around. I think it has helped me the most by just giving me peace of mind. It helps knowing that someone is there to help my loved one when I am not. My loved one has had some problems falling in the past, so its very helpful to know people are there to help just in case she does fall again. I think that some of the caregivers are more compatible with my loved one than others are. Most of the girls that are working with us are a positive experience. There are some that my mom doesn't get along with because they don't work when they come.

    Anonymous_275

    4

    October 23, 2018

    I am a current client of this provider

    It's not anything that BrightStar can do, it's more on my loved one. They are stubborn and don't let them do certain things. I enjoy the care they provide, and my loved one likes the caregiver that comes.

    Walter B

    5

    October 22, 2018

    I am a current client of this provider

    They are compassionate with my loved one, know exactly what is needed. It frees me up to run errands or go to doctor's appointments. They are dependable and the people they have sent have been courteous and interested in caring for my loved one.

    Tammie W

    5

    September 26, 2018

    I am a current client of this provider

    They help me get to and from from my doctor and therapy. Only one person did I have a problem with, but the others help me to the car with my walker and everything. One girl just stayed in the car and let me do everything on my own, but all the other ones I've had have done really well.

    Charles S_5

    5

    September 20, 2018

    I am a current client of this provider

    They provided care for my father. I use them when I have to go on trips or in the event of an emergency. They have great customers service, they're sympathetic, and they're empathetic.

    Eugene S_1

    5

    September 14, 2018

    I am a current client of this provider

    They assist me in making doctor's appointments and bathing. I have good service with the people I've got.

    Beverly 'Gail' O

    5

    August 31, 2018

    I am a past client of this provider

    There were a lot of days I couldn't do it without them. They helped me bathe, get my clothes on, cleaned dishes, and made my bed. I would tell a friend that if they want good care, they need to start with them.

    Marjorie M

    4

    August 30, 2018

    I am a current client of this provider

    I think if they wrote down their visits and kept a journal that would be great. They are very accountable and reliable.

    Jeannine B

    5

    August 15, 2018

    I am a past client of this provider

    I had a hip replaced, so they helped me get to and from the therapy. Everything worked out fine. They were punctual, on time, and courteous.

    Marge B_2

    5

    August 8, 2018

    I am a current client of this provider

    We trust that they know what we need. My loved one is very happy with them. They're very good at meeting the needs for the person that needs help with a caretaker. They're very dependable, and they're easy to work with.

    Wanda F

    4

    July 25, 2018

    I am a past client of this provider

    It really helped me when they would come and help take me places. It was really good, but they do need to call ahead instead of at the last minute, because that is hard.

    Andy P

    5

    July 11, 2018

    I am a past client of this provider

    It was a brief period of time. We had to help my mom and they immediately stepped in and allowed me to work. My mother loved the person who worked with us. She was very conscientious. Most importantly, they were very accommodating at scheduling on short notice.

    Jo G_2

    5

    May 29, 2018

    I am a current client of this provider

    She runs my errands for me and picks up where I leave off. The caregiver is dependable. She is here on time and on the days she is supposed to be.

    Vera L

    5

    May 25, 2018

    I am a current client of this provider

    They bathe her, dress her, and transport her to doctor appointments. The people are very caring and considerate and very kind to her. That is important to me.

    Carolyn Y

    5

    May 11, 2018

    I am a current client of this provider

    They make life easier by allowing me to have some free time. It gives my mother a break from me too. I like that they provide excellent service. The caregiver who takes care if my mother is just wonderful.

    Sara F92

    1

    April 26, 2018

    I am a past client of this provider

    Since the management change this company has gone way down hill. They were hired because we had heard nothing but great things. 9/10 times the caregivers were late (I don't mean 5-10 mins. It was 30-45 minutes at minimum). Every other night was a new girl. We hardly ever knew who was coming to the home. Their rate is ridiculous considering what they have been paying the employees (Charging $21+/hr and paying out $9/hr). The whole experience has been awful. In families times of need you are supposed to be there for them. You shouldn't be making their lives harder and more complicated. You are supposed to be there to HELP.. absolutely uncalled for.

    Kari S

    4

    April 23, 2018

    I am a past client of this provider

    I don't think it was their fault, but scheduling at the last minute. The communication could have been better. It was helpful knowing someone was there looking after my mom. It gave me a tiny bit of sanity.

    Lester F

    5

    March 23, 2018

    I am a past client of this provider

    The service was excellent in helping out with showers. The caregivers did things for my loved one so I didn't have to. It gave me a break from doing things.

    Carl W

    5

    March 22, 2018

    I am a past client of this provider

    They did a good job. I really liked the way they were caring and involved with the patient. They made life easier because it was helpful to me since the client has Parkinson's and was recovering from surgery. They helped them deal with the issues they were facing and make a recovery,

    Brenda B

    3

    March 20, 2018

    I am a past client of this provider

    I would recommend them if there was service that was more often, and I would recommend them for a longer period of time. When we had them, they were good. They came in and did a good job for Mother and did what they were supposed to do. They helped her with her bath. The problem was that we had five different people. The people did a good job, but it was always a stranger coming.

    Anonymous

    3

    March 7, 2018

    I am a past client of this provider

    We had billing issues and scheduling issues. At first, when appointments were scheduled, no one would show up or call. We were overcharged for when caregivers did come. Obviously, the employees had issues. We went through a lot of caregivers, and that's not good for a client with my loved one's condition.

    Tommie B

    4

    February 20, 2018

    I am a past client of this provider

    They were very nice to me and did everything that needed to be done, but I didn't have enough for them to do. They would drove me places and helped me get shopping done. It wasn't as much as I would have liked to it to be. They got done early and we had to sit for an hour doing nothing. I wasn't able to make good use of their time. What I needed to have done, they did. They were friendly and we enjoyed talking to each other.

    Rebekah C

    5

    January 26, 2018

    I am a past client of this provider

    I appreciated the documentation because I had trouble with the facility my mother was in. Through that documentation I was able to see that they were not always there to check on her every two hours. I got to be there in time for my mom's passing because the new caregiver we had did the right thing by calling the nurse, and the nurse called me. I couldn't function without them.

    Anonymous

    2

    January 11, 2018

    I am a current client of this provider

    Some of the caregivers talk too much. My loved one has limited mobility. I have one regular caregiver here during the week who bathes, shaves, and cleans up my loved on. I have another caregiver over the weekend who is out a lot. They send different people, its just a zoo.

    Nora Mae G

    5

    December 20, 2017

    I am a current client of this provider

    BrightStar Care operates in north Georgia. The service has made my life easier by allowing me to work while my family member is being looked after.

    John H

    5

    December 18, 2017

    I am a current client of this provider

    I would recommend BrightStar Care because they've been very reliable, and overall, my loved one has been pleased with the caregivers they've sent. BrightStar Care's services have been a tremendous help because they've allowed him to still be active and mobile.

    Robin Y

    5

    December 13, 2017

    I am a current client of this provider

    BrightStar Care is outstanding because they are dependable, friendly, and conscientious. They really do a great job taking care of my husband. BrightStar Care is a huge help because they assist with the diaper changes because my loved one is bed-bound. BrightStar Care relieves some of the responsibility from me and it frees me up to run errands and go to the store.

    Gina F

    5

    December 7, 2017

    I am a past client of this provider

    The caregiver was loved by my mother and has become a family friend. I didn't live close to my mother and it was a relief to know she was taken care of.

    Sarah K_2

    4

    December 6, 2017

    I am a past client of this provider

    We could not afford BrightStar Care at the time. BrightStar Care helped me with a bath and with cleaning the house, and that was all that I expected.

    Lillian S

    4

    November 22, 2017

    I am a current client of this provider

    The care from BrightStar Care was not what I expected because they did not help as much as I thought that they would. BrightStar Care could make my life easier by understanding that I needed more help when I got home from the hospital, instead of just sitting on the couch.

    CSM- Nelda T

    5

    November 15, 2017

    I am a current client of this provider

    BrightStar Care is very professional. They have a caring attitude. The caregivers took care of so many things that I could not have taken care of.

    Helen B_4

    5

    November 10, 2017

    I am a past client of this provider

    Everything went great, BrightStar Care was a great company to deal with. They took a lot of responsibility off of the family

    Peggy B_5

    5

    November 2, 2017

    I am a current client of this provider

    I would recommend BrightStar Care because the caregivers do whatever I want them to do. Life is easier because the caregivers help bathe me, and clean the house for me. I can't do anything by myself.

    Bonnie G_1

    4

    October 30, 2017

    I am a past client of this provider

    BrightStar Care provided good services. The services from BrightStar Care made me feel good.

    Andrea R

    5

    October 26, 2017

    I am a current client of this provider

    BrightStar Care has caring and compassionate individuals working there. I don't have any issues with my caregiver and he takes care of what I need.

    Anne L_2

    5

    October 25, 2017

    I am a past client of this provider

    BrightStar Care does have good caregivers who are knowledgeable and very nice. The caregivers made life easier on us because I could walk out the door without worrying about my loved one being left alone. I felt secure because the caregivers had done it before, and it eased my anxiety.

    Herman N_1

    5

    October 24, 2017

    I am a current client of this provider

    BrightStar Care's services were fantastic. The services made life easier because they allowed my loved one to be at home.

    Shirley P_6

    5

    October 13, 2017

    I am a current client of this provider

    BrightStar Care is proactive and does their work. BrightStar Care helps me get showered and dressed. They put me to rest while they do the rest.

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    About BrightStar Care of Chattanooga in Chattanooga, Tennessee

    BrightStar Care of Chattanooga is a Senior Care provider in Chattanooga, Tennessee that offers residents Home Health Agencies and Home Care services. Contact BrightStar Care of Chattanooga for more details on services and rates.

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