BrightStar Care Lehigh Valley Bethlehem, PA

Henry V

If I have a problem, then I can call them, or the caregiver will. The agency is understanding, and they will let me know when they are going to call me.

Jacqueline H_2

They are most helpful in making sure that I get to my doctor's appointments. I like how they make sure that their caregivers are doing what they are supposed to do.

Madeleine M_2

They've helped me by providing me with good care. I like that they're very caring, loving, and patient.

Christopher O_1

It makes a very big impact. She works with me and I appreciate that. She is very proactive.

Jessica T_4

They have helped the most with personal hygiene care. They have good quality workers.

Allen G_7

I've been able to maintain a productive life. They are reliable and have been there for me since the beginning.

Nyson W

I like their communication the most. They are responsive and are cautious on how they provided care during the pandemic.

Nicole M_8

It really helps me when they are here and diligent and on time. I like that they sent me a good nurse.

Jomek K

They have provided me with an awesome nurse and she's wonderful. I recommend them because if I have any issues, they address them.

Judith S_14

It was absolutely wonderful and mom was in constant pain, and they would keep her company. The woman who came were absolutely wonderful. My husband and I got some rest.

Michael B_54

They are working to increase their presence with my dad as he has needed it. I like that they are providing caregivers who are helping my dad with everything.

CIndy G

It was very short term, but it definitely made life easier. It helped us on work days so that the client wasn't alone. I liked the owner of the franchise. She was very informative and had experience on both sides.

Joel C_2

My caregivers have helped me the most by providing my prescription services on time. I like that BrightStar Care is in constant contact with me.

Anonymous_7271

They have helped the most with me getting a shower. They could improve with scheduling, if there is a change they could get that through.

Sharon B_39

They provide excellent care and help with my medications, and help with a lot of things. I like the caregivers.

Susan F_40

I like the fact that the caregiver was timely, and the time worked for both of us. They worked around my schedule. The caregiver provided excellent care, and everything she did followed sanitary methods.

Anonymous_3829

Anything I need, they get right on it. They do not hesitate. I like everything about BrightStar Care. They are very good and provide everything I need.

Brenda P_11

They keep in contact in case the aides can't make it or if there's some issue. The aides are really good with my mom.

Leah S_1

The most important thing they do is being here on time. Right now, the caregiver is working out fine, but in the past they were not very dependable.

Teresa S_3

They allow me to get out of the house. I like the availability they offered.

Rafael S_2

They are very communicative and able to answer any question. I like that they are attentive to the client in need.

Denise M_12

They have helped him with his exercises. They have incredibly good care. They do everything well.

Anonymous

I'm a quadriplegic, the girls that I have now help me function. They send a lot of people that say they can do things and they can't. They should test them before they send them.

Deborah P_8

The aide stay with my husband when I go to work. I am not used to people staying in my house. The Owner came and spent time with us. The aides are consistent.

Sigmond N

The caregivers are always on time and do exactly what I need them to do. They are very caring about their clients.

Lonnie B_1

They have helped us the most by providing us with 24/7 care. I would tell a friend that they send excellent aides.

Kimberly B_3

They make my life workable. I like that they are responsible and caring.

Craig D_3

It has given me some peace of mind and makes my life easier. They are very good to respond to me.

Jermane S

Without having anyone, I am out of luck. I need a warm body present. They can have people show up when scheduled and to leave or arrive on time.

Betty K_8

They help most by providing care 12 hours a day, 7 days a week. I like the people. I get along really well with my caregiver who is here 12 hours a day.

Damian N

Someone helps her out around the house and is there for her when she needs them. I like that they are flexible with hours. Their pricing was competitive.

Kim B_10

She couldn't be there without them. I like that the person who runs it.

Jose M_1

The biggest problem that I had, which is not really their problem, is that my mother mostly speaks Portuguese. She speaks very little English. Brightstar found people who speak Spanish so they were able to partially understand her. There was a language barrier, but Brightstar did a good job. They are really good and everybody we had took care of my mom really well. They were all good. They all cared for my mom well.

Philip G

She has a great ability to anticipate what I need. They need to clone the one person that comes once a week.

John H_44

I could probably have done most of the things, although it would have been very slow. It was good service. They showed up on time and did what she was supposed to do. She was pleasant and personable.

Anonymous_4473

They help him out and they do what we need them to do. They have had a lot of people who haven't shown up.

Shawn D

I am disabled and they help me out with things. I appreciate the owner and the staff. Teresa the owner of the company, has been great to me and I want to support her.

Anonymous_3940

They could show up. They are not reliable.

Pamela S_7

The most helpful part are the aides that do their job well. They could have better communication if a caregiver is calling off.

Benjamin S

Their kindness and care has impressed me most. They are concerned and answer my questions.

Yeirelys D

They help with medication and make sure we have it. BrightStar Care is responsible and they follow up.

Ruthanne_1

They are doing all they can, but my loved one is not too interactive. The company has friendly, reliable caregivers.

Anonymous_3370

The most helpful thing has been having someone to watch him 24/7. They have had issues in the past with coverage, and I have had to reach out several times to make sure proper meds are given and that the action points are properly enforced.

Vitalis C

It has been helpful because sometimes I have to leave the house to go places to get medicine, run errands, or go to the doctor, so I like having someone here with him. I have been having problems with the girls not showing up. They are working on it to trying to handle it and rectify the solution.

Mary Ellen P_1

I am bed bound, so she does everything for me. We have a very good caregiver.

Anonymous_2804

They could have regular girls coming. You never really knew who was coming. They could get more people that can drive.

Anonymous_2567

The agency changes the times without telling me. The quality of the care needs to be improved because the agency sent different caregivers the first few weeks, and other times, no one showed up.

Sheri W

I can get around, go shopping, and get things done that I couldn't do before. My daughter is my caregiver, so I like her, but I also like the flexibility.

Mary K_14

They impacted my life in a negative way. They could have had more knowledge of my limitations. Everything needs to be improved. The training is a number is just very poor. They were not taught how to do a lot of things.

Roger T_1

I need them to care for my wife for all the ADLs. She is recovering from a stroke and she needs a lot of assistance. It helps me in being able to do things on my own. We have been pretty lucky with our aides being competent and caring.

Doris B_2

The people that we get are polite. I like the people They pay attention to detail, to when they're supposed to be there, and stuff like that.

Terry R_1

They help with house care and things like that. They seem to be very responsive.

Curt S_1

It's working very well. They are dealing with some weather issues though, which has made it so caregivers haven't shown up. They are reactive to situations and professional. The owner seems to be knowledgeable and keeps everything in order.

Kristina A

Every single time she was here she was on time and I liked that. I just really liked the person they sent over.

Molly T

They have helped my loved one by providing nurses for them. I would like to see a different relationship between the management and employees and the clinical support they provide.

Albert D_3

The services actually provide me more stress than relief. Yesterday, I received a call 15 minutes after the caregiver was supposed to be here informing me that they would be absent and would not have a replacement. I received that call while I was at work. They could decrease their turnover and improve their caregiver attendance rate.

Anonymous_785

They are helping me so I can live independently in my apartment. There are a few difficulties because I need to have some transportation, but I think they are doing a great job.

Salvatore M_1

They helped me by changing my husband because he was bed-ridden. They are a great agency. One of the nurses was really great.

Jeanette H_4

They could get along better with me by not disrespecting me. They could better communicate with me in letting me know my schedule so I can know who is coming, and most importantly responding to no-shows quicker.

Ann C_4

If I have to go somewhere, someone comes in, dresses me, and makes my breakfast. They are there all the time. They are there all the time. If someone can't make it, they provide somebody else.

Darlene C

I wish they could have someone talk to me and visit with me more. She goes out to the other room all the time. I am in bed a lot. They are irritating. I wish they had people who could drive me places. I have a lot of doctor appointments.

Janet H

They were very helpful. I don't think I would l have recuperated as fast as I did without them. My caregiver was very good. She made the meals and helped me get back on my feet.

Charlotte J

They have one caregiver that comes five days a week and one caregiver coming on Saturday and Sunday. They do not change them and I like it. I like that they let me know if my caregiver is not coming. I also like that they come and check on me to make sure everything is okay and I like the owners.

Barbara R_10

Most of the girls really cared for my mom. They could have backup when a caregiver cancels. The caregiver would cancel and I would have to take off work to care for my mother. They listened to my mom and what she wanted. They respected her.

Barbara Bailey B

They aren't able to provide us many caregivers but they only give two caregivers twice a week. It is very satisfying to be able to do other activities while the caregiver is there to help my wife.

Anonymous

BrightStar Care seems to do a good job. The services from BrightStar Care have made life easier by providing home health care.

Loretta B

I would tell a friend that BrightStar Care is very kind and understanding. They work with me to work around problems that arise. My caregiver is wonderful, and has helped me a lot.

Jill N

My caregiver was not helpful and scared me when she wouldn't come help me out of the shower. The services were very helpful, it's just that the scary incident in the shower scared me away from BrightStar Care.

Diane

I would recommend BrightStar Care because we have been very happy with the services. The services help me not have to do the work for my husband and gives me a break.

Michael N

BrightStar Care isn't reliable because they don't have enough caregivers. The caregivers help make meals for my loved one, and they make sure she is clean.

Anonymous_154

I would hesitate to recommend BrightStar Care because I know people that have had them in the past and they do more for to her people. Some of the caregivers are more motivated. The service has helped me to shower. The caregivers could clean up a little more.

Bernadine O

BrightStar Care is a smaller branch and it was nice that I got to meet the owner and a nurse that comes to visit us. BrightStar Care has good customer service. The most helpful aspect of the services is the security that I get to know that my mother is being taken care of and that I can call and see how well my mother is doing.

Anonymous_357

I haven't been with BrightStar Care for very long. I am new with BrightStar Care. However, the caregiver that I had previous to the one I have now, I was familiar with. The current caregiver that I have now I am trying to establish a relationship of trust with.