Home Instead - Oakwood Village, OH

Bunnie

Home Instead staff is very helpful. When l needed advise for hospice care for my husband they assisted me in getting help. They continued to check back with me to see how things were going.

Provider Response

Lee H

My husband has several caregivers. Alisa, Audrey and Theresa are very good caregivers. The other ones need to follow the care plan more closely and be trained better. Paris is outstanding. She follows the care plan very well, and goes above and beyond her duties. She is a big help to me as well.

Provider Response

Jodyt

I’ve been with Home Instead for about 4 years. I would rather not imagine life without the assistance of the wonderful caretakers that come into my home and help me live life the way I want to live. I have no complaints and I’m very grateful for the help they provide

Provider Response

abj1231

HomeInstead provides CNA's for my 98yo mother. My mother loves her caregiver and looks so forward to seeing her. They work very hard to find compatible, quality care.

D

We received wonderful care from Home Instead. A family member was in a nursing home, but post COVID staffing shortages had made weekend care problematic. My family member began fearing weekends after some particularly bad experiences. We hired Home Instead to supply a caregiver, an aide, during the day on weekends, and over the next couple of months that fear totally reversed. He began to look forward to weekends and to seeing his recurring Home Instead caregivers. It dramatically improved his and our quality of life. Home Instead was easy to work with and contact. They helped provide aides that were good matches clinically and personally with my family member. They started with a panel and then narrowed it down from there. When one initial caregiver didn’t “click”, an easy phone call to Home Instead ensured they did not return. We were always notified if there was to be a change in hours or a substitution and great care was taken to minimize any rare disruption in service that did occur. The family member, nursing home workers, and other family members all, unanimously, appreciated and enjoyed working with the provided aides and commented on it frequently. I dealt with the Home Instead administrative personnel, and they too were polite, professional, and easy to contact and deal with. They checked in to make sure there were no problems frequently..

Tania

Home Instead was amazing! The main office was extremely professional, organized, flexible and eminently patient with every possible situation. They handled the long term insurance well and were willing to explain options and plans. The caregivers were just that....very caring, patient and attentive in mundane and challenging situations. They were happy to run errands, do light housework and even do some gardening. I can't imagine how my sister and I would have imagined my parents' care while working full time without Home Instead.

jamori

Home Instead is an incredibly professional, efficient and caring company that caters to the needs of its clients.I had an great experience from the beginning, phone calls were promptly returned, Jenifer explained services, and made sure the home care givers AND my elderly uncle had what they needed and were comfortable and happy with the care. We had two great caregivers, Lakeisha and Yalonda that were prompt, professional and kind while providing personal hygiene, light housework, meal preparation and lively conversation. My Uncle always said He had a good day with them and looked forward to their next shift with him. I highly recommend Home Instead and Lakeisha and Yalonda!

D Grant

In Stead provides an incredibly valuable service which made it possible for me to undergo a procedure at Cleveland Clinic requiring anesthesia. Procedures requiring anesthesia require a person providing support be present. I do not live in Ohio and didn't want to impact those closest to me with a flight to Cleveland, time off from work, family obligations, etc. My physician recommended In Stead. At first, I was reluctant, but the support In Stead provided was invaluable. Don't put off caring for your health and well-being. In Stead has your back! From the moment I met Clifton (who was amazing), I knew I would receive any and all support necessary. I took control of my health care and was introduced to an invaluable partner in my health care.

ASibling

Home instead has been good to work with from the time of our initial contact. Their intake process was thorough and efficient. We have been clients for two months and over that period they have worked to develop a consistent team of aide caregivers for us. Communication with the organization has been unusually good and easy. Caregivers have been reliable and on time, and the one time a caregiver had to call off sick at the last minute (on a holiday weekend, no less), they promptly notified us and were able to get a substitute to fill in within 3-4 hours. I thought that was impressive. Family members and other caregivers have uniformly found the provided caregivers to be easy to work with and pleasant. When one caregiver did not seem to be a good match, representatives were easy to contact and gave good follow up (that caregiver did not become part of our eventual “team”). All in all, I have no complaints. I find them very easy to work with.

ReviewerFC050323A

Home Instead takes care of my parents. They're very attentive, very caring, and very kind. They're here 24/7, two caregivers on first shift, one on second shift and one on third shift. They provide homecare service. Rosemary is kind, caring, attentive, loving, efficient, timely, conscientious, professional, and has integrity.

1 Appreciative family

Home Instead provided a home health aide for our 90 year old mother three days a week. They were efficient, on time, compassionate, and responsive. We had previously used two other agencies with poor outcomes. Home Instead went above and beyond. I highly recommend this organization.

joad

It’s been two years, more or less (at 91years, time gets fuzzy) since I began using Hone Instead services, after an equal number of extremely frustrating years with other companies. Working with such reliable staff and caregivers has been an immense relief. As I no longer drive, some of my needs have been for transportation to medical appointments and so on, but the bulk of them are for care in my apartment: laundry, cleaning, plant-watering, pill box-filling, computer help, etc. Most important, for me at least, is to be comfortable with the person who’s helping me - which I have been with my Home Instead aides - most especially, with my current care-giver, Denise. She’s a great problem-solver and unusually self-motivated; eg: when she’s doing routine tasks, if she notices something out of the ordinary that needs doing, little or big, she just pitches in, on her own. And she’s able to remind me to take my pills or do other necessary tasks in a fashion that’s matter-of-fact, rather than infantilizing or annoying (as has occurred with other caregivers, in the past). In addition, she has a quirky skepticism about life, which I appreciate, and which gives us spirited times together, laughing ruefully at the world around us, particularly, at ourselves. Bottom line: I look forward to her arrival each day she’s scheduled to come, and feel ever-so-lucky to have her in my life, helping me cope with my every-day practicalities and challenges.

Tom

We've been using Home Instead for five years now. Their service is excellent. They stop by at least once a month. Scheduling is very good. The caregiver takes care of my wife like she's her own mother. She watches her all the time. She's real good. They always check with me to see if I need anything. Everything's excellent.

Grace N

This note is for Tanya J who has been my caregiver for the past year and a half. She is very reliable and we work well together. I appreciate her help.

Christine J.

Home Instead has been invaluable in finding aides to help with respite care for my husband, who is largely home-bound. Our current caregiver, Alice, has a caring nature. She respectfully assists my husband, allowing him to retain his dignity while she helps him with grooming and doing his physical therapy. She is always on time and always cheerful and helpful. My husband enjoys the time Alice spends with him while I run errands and have some personal time away.

Shellko

Shante is a self starter of which I really appreciate. She is very helpful and pleasant. She lives up to your promises.

Jen T

Very happy with Home Instead's services. My dad needs additional support with feeding, bathing and other basic needs as he ages in place at this assisted living facility. The team is on time, and very caring. I never have to worry about scheduling or people showing up! LouAnn in particular is a real gem and a lifeline for us. This provides a lot of piece of mind for me and my sister, who live out of town.

jfwarner

We are very pleased with the care my father receives from Rosemary, Brianna , Sonya, Renee, Audey. Amani, and many others who fill in. Thank you for treating my dad so well.

mary ab

Home instead has been terrific for my mom. She looks forward to her caregiver coming in. The caregiver and the whole staff are wonderful. They work around any schedule. I highly recommend this agency to anyone that wants to keep their parent at home but needs extra help to do that.

KathyW

I needed to hire some home health care help for my dad as he was at home under hospice care, and very frail. Friends at church recommended Home Instead Senior Care in Oakwood, OH and his main Care Professional Diane D. was a kind and capable help to my dad. After he passed I needed help for my mom to keep her at home and Diane D. has continued as mom's Care Professional. She takes great care of mom, is always available and willing and has become a loved and good friend to her as well. I recommend this agency and Diane to anyone.

dumbo49

I am very impressed by the wonderful care that my husband receives from his caregivers. They are compassionate gentle and so kind. They arrive on time and are always pleasant and they greet myself and my husband with a smile.

backtr

When I reached out to Home Instead in the summer I didn't really know what to do, but they responded to my inquiry right away, and walked me through the steps. I was trying to coordinate care for my mom while I was in Minnesota and she was in Ohio. I provided some background and information on my mom's personality and her needs. Then they sent someone to the nursing home/rehab facility where she was to meet with her and my brother. That gave my mom a level of comfort. When my mom was ready to come home, we had a plan, and the nurse care manager, Paola, and the care giver came to the apartment and walked through the practicalities. After that first meeting, Paola called me and reviewed what was going to happen, suggestions for my mom, etc. Over the months, Paola and I had several conversations about my mom's progress, scheduling, the different caregivers (because of our schedule we had a couple different people). I knew I could call her if I had concerns or questions about my mom's progress or care. We had several wonderful caregivers (again scheduling sometimes necessitated changing staff), and we finally connected with India, who was amazing and from the get go, my mom just connected with her and could not say enough wonderful things. My siblings met India and also shared how much they liked her and felt comfortable having her in the apartment. She helped with different projects, played games with my mom and chatted and watched tv. India, Paola and the other staff at Home Instead made a huge difference in my mom's recovery. I am grateful I found them.

mussie

Agency was willing and eager to work with me in providing service for my mom. Customer Service was excellent. Unfortunatley, my mom passed away before service began. Paola was just a jewel. Thank you Paola.

LynnBrown4591

The caregivers were very professional and extremely helpful. They were willing to do whatever I needed. When I needed a caregiver to stay later they often would. They even accompanied me to doctor appointments. My daughter was able to meet the ladies before they started care. A supervisor often came out to check on the caregivers to make sure everything was ok. There were times my regular caregivers could not work their shift but Home Instead was able to find a replacement to come help and would let me know in advance.

Family of Senior Man

Home Instead provided in-home caregivers for my 88-89 year-old father for about 18 months. They provided very caring caregivers who were always respectful of my dad and gave him top quality care. The office support provided careful oversight of the caregivers and kept me well informed about all aspects of his care and scheduling. They were always responsive to my needs and worked well me to coordinate my dad's care. When I called them in an emergency situation, they found a caregiver to spend the night with him that first night. That caregiver became a regular nighttime caregiver for him. She even provided care when my son was married, and she attended the wedding with my dad. We were so blessed to have Home Instead support my dad and our family when it got to the point that he could not stay alone in his home. Their caregivers were with him around the clock until the day he unexpectedly, but peacefully, passed in his home, watching his favorite television show, with a caregiver sitting next to him. I would highly recommend Home Instead to provide in-home care.

agoodwin

Home Instead provides in-home caregiving services for my mother who has dementia and various other medical issues. Our caregivers always arrived promptly, were polite and friendly, and provided above-and-beyond care for my mother. Home Instead stands apart from many other agencies because of their Christian values, their highly-trained, skilled caregivers, and their excellent, responsive client service. Having used other agencies in the past before finding Home Instead, the difference was night and day. On a number of occasions, Home Instead was able to accommodate changes to our weekly schedule (whether short notice scheduling changes or providing extra caregiver hours upon request for a particular week or ensuring continuity of care when our primary caregiver encountered an unexpected short-term medical leave). I have been very satisfied with every facet of my interactions with them, and would certainly look first to Home Instead when we move to a different market.

Amy Tardio

Homeinstead provides an aide for a family member. The agency has heard our requests and we now have 3 wonderful aides providing great care for our mom. I can’t say enough about how grateful we are that homeinstead was recommended to us, that they are reliable and professional.

Bama Gal

Clifton was prompt, most helpful, patient, great conversationalist, and kind

thenanny

Our family used the home care services provided by Home Instead for over two years for our father who has alzheimers/dementia. We had care for him five days a week - four hours a day. They would cook meals for him, clean his small apartment, wash his laundry, change his sheets and wash them, run him on errands (grocery store, pharmacy), take him to some appointments (doctor, podiatrist, hair cut), take him for walks, and many other things. He had a main care provider, but also some alternate ones as well. They were all so kind to him and attended to all his needs. His main care provider went above and beyond by even purchasing a foot spa on her own and giving him weekly pedicures. She was a true gift from God for our father and we were blessed to have her care for him for over two years. Our father's condition worsened, so we just recently had to place him in memory care....the hardest decision of our lives. We will miss the wonderful care provided him at his home. Thank you Home Instead!

Elynn Hoffer

Home Instead is a wonderful agency to work with for long term home health needs, but in this case they were equally fabulous for a short term need. They were very flexible with days and times as well as coordinating with family members so we did not overlap coverage for my mom. Each caregiver sent was remarkably kind and easy to work with. I would highly recommend Home Instead.

francync

I had outstanding care by highly professional care takers. My care takers Darlene and Rochelle arrived on time and administered ever in a timely manner. The agency called and followed up as to how things were going. They were Covid careful and really cared for me. Best thing I could do for myself post surgery. I highly recommend

Kendrick Family

Home Instead Senior Care has some awesome Aides. Tamara has been great with taking care our mom. She is personable, and glad to be there. She comes on time and very engaging with our mom. She helps with house cleaning, laundry and cooking. Home stead Aides has been great! Lucy is very caring and very hands on with our mom. Lucy has been really helpful and dependable. She goes above and beyond for our mom. She assist with washing clothes, cleaning, and cooking for our mom. She takes our mom outside for walks. She is so good at engaging with our mom. We're all so grateful for her professional, compassionate care.

Roger

I'm using Home Instead. My caregiver's name is Sandy, and she's an angel from heaven. She helped me get through the death of my wife. She comes twice a week, Tuesdays and Fridays. She tidies up, makes the bed, changes the bed once a week, helps me shower, does the laundry, she dusts, she'll do the door windows, and makes sure I've got all my medications in the right places. She does anything that I ask her to do. She's had her shots, I've had mine, and she wears a mask. The second time I fell she was here, and she pushed my life alert button for me and EMS got here. She'd cook if I wanted to, but I get Meals on Wheels and I've got my microwave. Communication is super. She gets my mail, and it's 70 feet from my door down to the mailbox. I don't know what I would do without her. She hangs my clothes up, and we play trivia games.

Debra Epprecht

Very caring trustworthy people. I have 24 hour service for my sister and I am pleased with her care. They help cook meals do housekeeping. Help with bathing snd dressing. They watch over her so falls do not occur help exercising with her. A couple of them have become like family.

TJR

Emily treats my mom like a friend and my mom sees her that way! What a great caring group!

Leonard A.

Very professional office staff. Phone call confirmation before the appointment. Gentleman who showed up was on time, personal and professional.....Great Service!!

The Browns

My mother receives ADL, companionship, socialization and exercises from her Caregivers. Each of her caregivers are punctual and will willing change their times to accommodate changes in my mom’s or sister’s schedule. My sister is with the caregivers more than I and she tells me that she enjoys their company as well as her opportunity for “down and me time.” I too am relieved that she appears so much more relaxed and less stressed. I feel that I have a good rapport with each HCA and can easily discuss my Mom’s care, listen to concerns and enlist their insights. The office staff has been professional, courteous and readily addresses my questions and concerns, this includes the RN Manager, Mom’s care coordinator and scheduler and your phone staff who connects me to the right person or ensures that a message is generated to ensure a call back.

Malone Family

Home Instead home aides are caring, highly competent, dependable, professional and very attentive to the needs of our parents. In addition, the home aide and the office staff communicate well with the family. Our aide through Home Instead feels like a member of the family! We are thankful to have Home Instead!

WomenStrong

Our Home Instead caregiver has become a good friend to my mom, who was initially reluctant to have anyone come to the house. She is thoughtful and efficient.

Herbert

I'm using Home Instead Senior Care Oakwood Village, the services are fair and we've had no problems. We've been working together okay, and I couldn't do any better than that. Some of the caregivers were pretty knowledgeable and those we'd like to hang on to. They kept shuffling caregivers, there would be a different one every day and my wife went into the routine of retraining them so we didn't care for that. Now, we have one that we're satisfied with. They come 2 days a week with no more than 3 hours each time. The communication with the agency is prompt and it suits our needs just fine. I think it's over-priced and they should pay the help more than they do. Minimum wage is $15 per hour and they're somewhere around only $8 an hour. This agency is willing and the caregivers are able, they do general shopping with us and we've now settled things pretty well with them. In terms of attitude and capabilities, I think they do a pretty good job. The individuals are conscientious and could care for us. They assist in everything like housework, just easy work.

Mr.Jay

My father love the gentleman that takes him to his doctor appointments he always ask that he take him. The gentleman is always on time, friendly and talks to my dad. My dad says that it like talking to a old friend and that the gentleman is a very good driver. My father say that all the staff at the clinic knows the gentleman that bring him by name. Home Instead Senior Care have really been a blessing to me and my family.

kmp1

Extremely reliable and very caring!

janekm

You’ve been exceptionally responsive to unpredictable scheduling needs revolving around hospital admissions and discharges. This couldn’t be more appreciated and allows us to feel confident in meeting the hospital’s requirements. All of the caregivers have consistently been on time and ready to work. They are excellent working with a woman who has spent 30 years living very independently in her own home and for the first time ever is experiencing physical limitations. They do such a good job of making her feel good, yet guiding her to do what is necessary. The caregivers are also great working with family members. I couldn’t recommend Home Instead more highly!!!

Joseph

Brandy goes well above and beyond her duties as a caregiver. She does it with willingness and a good attitude!

Dody & Sue

My mother loves doing crafts. Nancy, her caregiver, spends hours with her making artwork for her grandchildren! She is dedicated to a hobby my mother enjoys.

Art

Home Instead Senior Care provided home care for my mother for a year and a half . She had 6 care givers working different schedules and every one of them was kind and professional. I know it's hard to believe but we had no problems thanks to Christine who was her primary care manager, as well as her office support team.. She was great! I recommend Home Instead to any one looking for first class home care!

Ohioborn

Professional and caring staff. Great response to inquiries and needs. Clear assessments of needs with attention to fine detail about the patient to find aides with a good personal fit, not just a good fit for more "technical" needs. It is clear that information about my parents' physical needs and personal eccentricities requirements are documented and taken into consideration each time I call for a service. A really good experience in often very difficult circumstance. All of this makes my family very confident about my parents being in good hands. Can't tell you how helpful that is in times of great stress. Thank you!

ZN

Lady who came to our house while I was out of town, was such a caring, loving and hard working person. I can't say enough about her nice and friendly personality. My husband was very pleased with her also. He was feeling very comfortable when she was helping him with whatever he needed help with. Our house was very clean, dishes and laundry done, plants watered and more things I missed, just like I didn't leave our house. Thank you very much for your help, I really appreciate it. I am sure I will need your help in future. I will not hesitate to pick up phone and call this company again.

Diane Began

My mother was very happy with everyone who came to the house. They helped her with medication and activities. We felt very comfortable when we left her with Home Instead.

Howard715157

HISC has been by far the best and most professional companion I have dealt with for care for my mother. Everyone, from the caregivers to the administrative staff was wonderful.

Buddy b

Very good company. service was very good and they are well organized. ,

EDR

My 90 year old Mom lives with us, and has reached the stage of life where she can no longer fix a meal for herself if we are not home. She uses a walker and can be left by herself for several hours, but not days, and she does a lot of sleeping. We use Home Instead to senior-sit and prepare a meal for her every other week so we can get out for "date night". They have been a Godsend and we have never had any complaints. They are prompt, courteous, kind and helpful, and do an excellent job.

Connie Gordon

Nancy sincerely cares about my health and makes sure to keep up with all of my doctor’s recommendations and suggestions. She is a great communicator and always goes above and beyond.

Dennis237732

Yolanda does an excellent job helping me everyday. She is always attentive, on time, respectful, and what does it needs to be done.

Diana LD472128

Home Instead's logo includes a small phrase, “to us it’s personal”. One might think that is something to catch attention and may not really believe this is the case. My experience with Home Instead has proven that this phrase couldn’t be more accurate. Home Instead has taken care of Jo, my mother for several years, who is now 97 years old. Unfortunately she has reached the point where she needs 24/7 care and has been moved to a nursing facility. All of the caregivers from Home Instead have gone above and beyond the call of duty, even stopping to visit her on their own time as well as communicating with me to keep me informed of her activity. Since I live in Texas, this service and caring attitude has been a tremendous service and helped with my peace of mind. Eileen F., Client Care Manager is an example of the phrase. “to us it’s personal”. She has rushed out to my mom in emergency situations just from the good of her heart. She has been so greatly helpful and kind to my mom as well as toward me. My mother’s latest primary Home Instead caregiver, Lyn, is simply a gem… an angel in disguise. She is not only genuinely caring, she has put her mind to what was the best way to care for my mother’s needs. As we increased needed hours for my mother, Patricia H, a past caregiver of hers came on board again, displaying incredible compassion for my mom. Olivia and Flonnie recently began caring for her as well… again, displaying sincere, mindful caring.

Brian A

Home Instead has been incredibly helpful in enabling my grandmother to make a smooth transition in her late-life living. The service was prompt and courteous, and was administered with deep loving compassion. Thank you for your kind support and for making her life better.

Diane A.

We are very pleased with the care that my mother receives. Her caregivers are very caring and competent!

Nina15

One of the things that I appreciate was how they wanted to work with me to find the best caregivers for the situation. Constant follow-up and being able to contact them with any concern resulted in them finding three outstanding caregivers that made my life less stressful.

L. Blake

Excellent caregivers. A couple of less than optimal caregivers. Occasional problems with scheduling mix-up and need to make emergency coverage.

B. Cerrito

I am very satisfied with all my caregivers.

Cindy Jacobson

Elham is very reliable and is always on time. She is efficient and makes good use of the time she is with Josephine. I find her to be very sweet, patient, kind and is concerned about Jo’s care and well-being. I am glad she is one of Jo’s caregivers.

Mrs. Mary Jane Funta1

Elham has been my caregiver for almost a year. Over that time, she has proven herself to be reliable, competent, dependable and most importantly, pleasant and comfortable to be with. I am blessed to have her help and companionship during these months when it could be easy for me to become frustrated and discouraged. She is a definite asset to your organization.

Kim Tuthill

I just want to thank all the wonderful caring ladies for the fantastic help that you gave to my mother, June during the past month. I know it was not easy at times given her dementia but my brother and I knew that she was safe in your care.

Bob T.

Elham from Home Instead is most dedicated to helping me through my difficult days. She cooks, cleans and does anything I need done. I look forward to seeing her each day.

George119954050

I live at Chippewa Place. I have had Home Instead for over 6 months. Everyone is great but I like Elham best. She wants to almost be like a mother to me. She works and worries about me. I tell her she works too many hours. I love her.

Joyce S.1

Diane has been great! She is hard-working and willing to do anything I ask of her. She is as dependable as the post office -- neither rain nor sleet nor snow will stop her.

Mrs. Mary Jane Funta

Elham has been my caregiver for almost a year. I have nothing but good things to say about her and her work. She is always pleasant, competent and makes excellent use of her time with me. Elham is a self-starter who does not need to be told everything that needs to be done. When she sees something that needs to be done, she just does it in a very commendable manner. I feel very fortunate to have her as my caregiver and I appreciate this opportunity to tell you so. I must also mention the kind and supportive help Nora gives to both Elham and myself when she accompanies Elham on her scheduled visit.

Barry Feldman

The highest standard of care, compassion and professionalism of the Home Instead team rivaled any of my expectations. The commitment to my father's needs and interaction with the family was amazing. My thanks go out to your dedicated team.

Mary114335550

I have been very impressed with the reliability of your service and the employees. I appreciate your kindness and patience towards my sisyer. We will recommend your agency to friends.

Alice45

Pam comes 5 days a week. She is kind, compassionate, helpful and attentive to all of our mother's needs. Thank you!

Diane114019750

We are very pleased with the care that my mother receives. Her caregivers are very caring and competent!

Helga2

We get along very well and are making progress especially in our exercises.

Jody6

The whole Home Instead Senior Care staff has been wonderful. Their policy to overlap caregivers to train and update each other has worked beautifully. A special thank you to our caregivers, Lisa, Barbara, and Luwanda for being so attentive and giving my father such wonderful care.

Jandmthomas

i used Home Instead for a month when my mom was discharged from Rehab. I told them my main concern was care giver consistently and I was introduced to two caregivers. I picked one whom my mom preferred and she was with us everyday. I had the same caregiver everyday and my mom looked forward to her caregiver coming. I unfortunately had to put my mom in a nursing home and cancel Home Instead and they understood. I am so thankful for the last month I got to have my mom home with me because of Home Instead. I recommend them and display their brochures at our office. Thank you Maria and Nicole!

jaraskind

We contacted Home Instead for a non-skilled aide to help with my father who is mobility and speech impaired. The in-take process was very thorough and professional as was the introduction to the care givers. I found the care gives to be very responsive, prompt and attentive. The second time we used Home Instead for weekend care we have a very different experience. When the caregiver who was supposed to come at 10:00 PM called in sick there was no substitute available. Home Instead could not provide any care in this situation. We were totally left high and dry without care. This was a particular problem given that we were scheduled to leave at 6AM the next morning for an out of town family visit. This was the worst service ever. I would never, ever suggest this service to anyone else. The whole point of hiring a service is to provide back up. This was a miserable failure on the part of Home Instead.

Provider Response