Right at Home Cleveland Southwest

Joseph & Frances L

The caregivers sweep the floor, wash the kitchen floor, and clean the bathroom. I like how courteous they are and how well they do their job.

George B_18

I like that the service has been fantastic. The best thing has been having the health aide come here. I like that the owner has been helpful and understanding. I like that the owner is caring.

Edward M_28

They have helped the most with going to the store for me and getting what I need. I like their friendliness.

Anonymous_1709647613

They have been able to help with his daily care. They are thoughtful and patient.

Chloe C_1

When they are there, I don't have to worry about my mom. I like how they are dependable, kind, considerate, and we really like the aide.

Elmer F_1

I do not have to worry about him while I am at work. I like that they are always here.

James W_44

They help my father-in law stay home and not go to a nursing home. The aide we have is really good with my in-laws.

Judy M_27

She does the laundry and helps my wife. We haven't had her very long though. The caregiver didn't come sometimes because she had car issues but she will make up the days she misses sometimes.

Marguerite D_1

If they can send someone ever single time need them. I like the quality of the people they send.

Manuel G_2

They need to get more hours from the VA. The aide is usually on time.

Anthony R_12

They do what they are supposed to do. Give good help and know what they are doing.

Marian B_4

They seem like they have been having a good time. I know that these agencies can be really busy, I would love to see improvement in their communication systems. I live far away, but I like to have a really good finger on the pulse.

Desiree D_1

The aide is very pleasant, and we get along well, and I enjoy that. They do their job well. I do like the company, I've been with them quite a while.

Anonymous_7396

I work from home and am unable to take care of my mom as well. I can also leave the house when they are here. I like that the owners of Right at Home are very personable.

Betty P_17

They have helped both of us by providing transportation to numerous medical appointments. It allows me to continue working. We both trust the provider. I like that they are very knowledgeable and empathetic.

Romualda B

They give companionship, someone to talk to, and offer any other additional help if needed. I like that they are very helpful, attentive and are nice people.

Steven B_12

Right at Home has made my experience positive by providing good care and keeping things neat. I like Right at Home because they are professional and punctual.

Irene L_8

The agency is willing to do so much. I like this agency because they are accommodating.

Ronald J_7

They are friendly and the caregiver is very sweet. We love her. The caregiver knows what to do.

Marilyn P_9

They help with the spa/showering day. They take care of her personal hygiene. I like that they always show up.

Orlando M_1

They do whatever I need done. I like the caregiver I have, they are very helpful.

Beverly T_5

I only use them for appointments. The only negative thing is that the prices have gone up. They are punctual and they look after me. They assist me when needed.

Donald P_12

Anything he needs to be done, she is here to do it like exercising for example. They have good availability

Kenneth & Velma S

My parents are in their 90s so it's not easy for them. It makes it easier for me and my siblings though. I like the person I'm working with - Niko. She is easy to get along with and really is workable. The girls I've had so far have been pretty good - there have only been a few my parents have disagreed with. I think I'm lucky.

Ralph D_3

They have made my life easier by being here and giving me conversation. The first girl I had was studying to be a nurse and she didn't like to clean.

Thomas B_15

She helps me with so many things, I can't number them all. I get good services from Right at Home.

Cy M

They come on time and are accommodating. They are polite.

Leonard M_4

The service has been an enormous impact on our daily life. I would recommend this agency because they try to provide the care needed.

Florence M_7

They are essential, my mother loves her caregiver. We like the consistency of the caregivers. The management is good.

Donald M_23

They could hire better people - some of the people weren't very good. At the moment, everything is fine, but it was only the last three weeks that things have been good. Certain things are very good, but lots of times the aides don't show up because they don't have anybody. I'd like them to call and that the scheduling was done better. Someone would just show up at the door.

Joyce M_14

It seems to be helping her out, she has dementia. They need to have a better consistency.

June K_5

I liked my past caregiver, but she is on leave because she had two knee replacements. I don't like this new caregiver at all. She came late and left early. Everything I tried to tell her, she already knew, and she seemed like a know-it-all. I don't like the current caregiver they sent because she doesn't spend any time with me.

Provider Response

Wade T

There is not a whole lot they can do. It is all on me because I am handicapped. That is what holds me back. They keep in touch. If there are changes they will let me know. I have had no problems really.

Greg E_2

The agency is helpful by making any changes we need. I like that they are willing to work with us when it comes to rescheduling and they are congenial.

Lore R

They do everything I tell them to do, and they don't say no. It's certainly a good company. They take care of me. They do everything I tell them to do.

Anonymous_4861

It was nice to have three hours in the afternoon to go shopping or do the things that I needed to do. I would recommend them because I like the initial meeting and our caregiver, Michelle, was very subdued with him. I liked that. She would talk to him and they'd listen to music.

Clara B_2

They've made my life easier by giving me a little bit of a break and some security knowing that my mother is okay. I would tell a friend that Don is very easy to talk to. He's very friendly and cordial.

Anne H_5

They are there to provide support and peace of mind for me. They should encourage him to shower and help him with that more.

Anonymous_4739

We only used them a couple of times before we fired her. They should make sure that the caregivers are doing what they are hired to do.

Stella G_2

My mom really needs the services and they provide a great set up. They are very thorough, they asked us a lot questions about the client to get to know her.

Dennis V

It provided me a ride to where I needed to go. The girl who picked me up and took me was so funny and we had so fun.

Noah W

Well if I've got some laundry done they'll fold them and put it away. If the laundry's dirty they'll wash it and put it away. They do the dishes. They show up, they work hard, I have no problem with that. They do what I ask them to do. They can also think outside the box.

Robert S_59

They are here and show up. The caregiver that is here is great. She is on time all the time and does a great job. Someone is always here.

Thomas M_19

It gave me some freedom to run errands and do some other things. They were very kind and easy to work with.

Gayle-Jayne A

They make sure I'm safe. They help me get dressed and do the housekeeping stuff I can't do. Their office staff needs to communicate with their clients and caregivers.

Charles S_15

I am able to get out for a few hours. They are nice an easy to work with.

Marjory C

The times seems so fast when they come over. It is a pleasant visit. They are caring and it seems like they are always trying to help you with everything you need.

Lisa R_8

One aide was done with the work within an hour. I want them to take up the whole two hours so they don't just sit around. The lady that is supposed to be coming had a biopsy, so she couldn't come. Because she couldn't come, the lady in the office has been coming. She has been doing very good.

Diane F_9

It's given the family a break. The owner was up front and gave us a lot of information.

Robin M_5

Mom was limited. Another person benefited her. It helped her make sure she was up in the morning and to make sure she was on target with her blood sugar. Mom could check that, but she would forget too. I like the fact that the management was excellent and persistent in finding a good match.

Betty S_21

They make sure that she takes her medication, and they do light housekeeping. That's been helpful to her. I don't feel like they're outstanding. They have improved. I've had some turnover with caregivers before, but that's gotten better.

MARIA M

They gave him the help that he needed. They brought in people who were very good with my dad. I have commended them on how good the care was. The people that they had actually put my mind at ease when I went to work. I have no problem with this. The one thing that very much impressed me was if someone couldn't be here the person in the office would come here and explain to me what was going on and someone would come in and fill in for them.

James H_17

The agency should be clear on what the caregivers should and shouldn't do. The caregivers don't always know what they should do for us, but they are helpful. Some of the caregivers are pretty good, and others are very good. Some of them should stay off of their cell phones.

Anonymous_2456

I don't really have anything that I see that would need to be changed. They are very accommodating if hours change. They are willing to work with you. My mother's care times have been changing, and they have been very accommodating.

Leslie S_7

The caregivers were competent and tried so hard, and checked on my mom for medical things. The agency bent over backwards to try accommodating my mother and her needs. They were reliable and went above and beyond. I'd have them again if my mother would cooperate.

Tod C

They are doing great. They make it easier on me by coming to cover the days I need. I would recommend them because they are really good about covering when I need them.

Anonymous_2029

It allows me to go back to work. We had one person do all of the service. She has worked here very well. I like the quality of the caregiver.

Eric G_1

I know that someone is with my husband when I need to go out and leave the house. They also do light housekeeping, which helps out. I'm happy with the caregivers that they have sent us.

Dianne E_1

It was very good for both of us because the caregivers were very helpful. They were very flexible.

Jacob P

I am disappointed. I am only hanging on to this company because of the current caregiver that I have. I need them to follow my orders to a T. If they can't fold the towels the way I say, I can't expect them to help my husband balance work outs. I need local people that don't smoke and are mature that care about my husband. They don't train anybody. I have to train them. I want them to send aides that respect my authority over my husband. They draw their own conclusions and ask if I'm seeing a counselor. There is a girl that comes and is more interested in my home decor. My husband needs help balancing and while they are helping my husband they are doing his work outs. I am sick and tired of training babies who don't have common sense. I am not 100% pleased.

Provider Response

Kathy J_2

They helped me tremendously. They made sure that my dad got everything he needed, such as doctor's appointments. Every time I needed something, they always came through. My dad loved them.

Cathie M

They took him to a restaurant he liked, and helped around the house. They had capable people come out to care for my dad.

Ellie M

We have had other companies that just didn't work out, but we have been completely satisfied with my aide. My husband thought he would never want anyone to take care of him, but he loves her.

Betsy H

They are always able to help immediately if I have an immediate need. There was one time when I had an emergency and needed immediate help. I could not move because I could not bear weight on one foot. The person who was supervising the home health aides at the time dropped everything and immediately helped me. She borrowed a wheelchair from a senior center and came and took me to the emergency room and she stayed with me until my sister was able to take over.

Linda M_2

It was a big relief to have someone to provide the care so my husband could have a break. The young woman who signed me up for the services was very involved in picking the right person for me. She learned about me and spent time with my husband and me to know exactly what type of care I needed.

David C_21

I'm a slob and I need someone to pick up behind me. They help the most by keeping the house clean and doing my laundry. I'm very satisfied with the service I have now. The person who cleans my house does a super job.

Luretta H

They were just there for my peace of mind. I wouldn't have made it without the help they provided. I would say I did not use them for the reason I hired them. It was just nice to have someone else in the house when I was showering just in case I needed the help from them.

Maggie M_1

They help me in all aspects. I am in a wheelchair, so they do almost everything. They are very good and dependable.

Rose C_2

She did my floors every time she came, because I couldn't stand my floors. They are very polite, the gentleman who interviewed me to begin with was very pleasant and explained things very well. The caregiver listed as a home companion was lovely.

Mary W

The company meets my needs and does what needs to be done. The company listens to me and tries to meet my needs.

Maxine T

I have to have caregiver and I have to have help. They take me on my errands, which is very important. I think they've done a good job and they do what they're supposed to do. I think they're the best agency I've used, so far.

Sharon K

They make life easier by keeping Lydia company and taking care of her. They are willing to work with me whenever I need them.

Jean G

My life has changed completely and they are helping me with that. I think that they are very good. They understand what my needs are and they provide for them.

kevin S

She's helped me get more exercise. Its been a really good thing for me. I am getting very good care. She is a very good caregiver who knows what she is doing.

Michael Ray

The utmost professionalism began with our first contact. Both management and staff respond immediately to questions, changes that are requested, and work diligently to assess client and match caregiver to the needs of loved one. I have received the most attentive care, support and information about my loved one's care.

Corrina C

The people running it care. They try to make everything fit. They work with me for my needs. I don't have a schedule and I'm kind of a last-minute, freestyle type of planner, and they've been very good and patient with me in trying to accommodate me. I like that their prices are a little better than some of the other companies. They cook and clean. They keep her company and do things with her. They make the house cleaner, so when I get home I don't have to do that stuff. Because they're there, I can get other things accomplished on my list so I can get ready to sell my house.

Lester/Leona A

So far it's been pretty good. We don't have any complaints. They've cooperated with us very nicely. Their services have made quite a difference since we can't do the things we used to be able to.

Bill E_3

Right at Home was caring and provided good service. Right at Home made life easier by providing their service for us. It was a trying time.

Judith S

Right at Home is very conscientious. They have selected a care provider that is attentive and has foresight in their observations and reporting to family. Right at Home has stepped in in crisis and has been aware of changes in circumstances.

Frank J_1

Right at Home is very well-organized. The caregiver is conscientious, and before he leaves his house he puts a level on his name tag. The services are going to help both of my parents because my father is too tired to take care of my mother.

Deborah R_2

Right at Home is efficient. They listen to your needs and program their care around your requirements. Right at Home makes sure that my husband is exercising, eating, and drinking while I'm at work.

Nancy R_2

Right at Home is excellent. They are very caring people, and the aides are great. Right at Home has made life better for me because they are kind and respectful, and treat me like a real human being.

Eleanor F_2

I love my caregiver from Right at Home. I would recommend her because she is so helpful. My caregiver from Right at Home is very helpful. She drives me where I want to go and does some of my cleaning around the house.

Betsy165602

Donn, owner of Right at Home Cleveland SW and Kristin, staffing coordinator of Right at Home Cleveland SW both have been wonderful help to me, and both have gone far beyond the extra mile in taking care of my homemaking, shopping, health and transportation needs. The home health aides have done excellent work. Donn, Kristin, and the home health aides truly care about their clients.