Right at Home Charlotte and Lake Norman

Lucille G_4

They are here when they say they will be, and they help me with a lot of things. I like the care, and they are easy to get in touch with if you need something.

Mary F_42

The agency has made my experience positive by being very communicative and following up on things. I like that they feel like an extension of the family.

William L_21

They help me a lot around the house. I would recommend them.

Marlene W_4

They listen to any instructions we have. They have friendly staff. Very patient with the client.

Madison D

They help by taking care of us. They are helping me get better.

Jerry L_9

They have helped me most with runs to the store and meal preparation. I have liked the quality of the person that comes out to help us.

RuthT

The caregiver assists with errands, medical appointments, groceries, laundry and meal prep. My caregiver, Catherine, is simply wonderful. She is eager to please and does a beautiful job helping me with all of my needs. The office staff are always very friendly and I appreciate their help.

Ruth T_11

Kathy is great. I had to change the caregiver once. They are very polite.

Mary A_90

They are available to do anything I ask them to do. I like that they sent us a good person.

Anonymous_1709715266

It has a great impact. They try to accommodate all of our needs. I like that they cover the hours I need.

Vivian M_6

They have had a big impact on my life because of their consistency, and they have worked with me to get my husband's needs met. They make sure we get the right caregivers for the particular times that we need. I would recommend them because I like that they communicate with us to find out our needs and wants. They show up on the holidays, sometimes with gifts, too. They will work with us until we get the right caregiver for our needs.

James B_58

It is necessary for me. They have helped the most with the house cleaning. I like their attention to detail.

Cindy Mann

The caregivers have been very nice! They were responsive and prompt, although we had a wait a bit.

Warren M_5

It's been an informative and interesting experience. I would revise that question, I would recommend them. They are really good.

Micheline M

My wife and I depend on their care. They give good care.

Natalie S_1

Some of the girls are a little unreliable so they need to improve on communicating about whether or not someone will show up.

Deborah H_21

It gives me time to go and run errands. It gives my husband other stimulation. They are local, and they take care of everything for me.

Gary S_26

I like that they keep on top of things. I would recommend them because they are very friendly.

Mark B_33

The agency has helped out by providing nighttime care service for us. The people they sent were great, but we had two no-shows at times from the caregivers.

Zoraida "

The services have helped by watching him and making sure everything is ok. I like that they are always here when I need something.

Earl E_1

If it wasn't for them, we'd have a lot of problems. They are very easy to work with and understanding.

Generoso R

It was very stressful. The agency could give their caregivers more training and act more professional.

Marshall D_1

It makes it much better; it makes both of our lives better! The services take some of the pressure off and helps with some of the things we do not really know about. It is very good. They come in the morning, dress him, get him ready for the day, and take him to the bathroom. That help is good.

William W_30

They help me take my treatments. I like that they are friendly.

Anonymous_7395

They just give me the opportunity to work. I would like to see consistency with people calling out and replacing them.

Cindy B_15

She helps out with things that she does and companionship with my dad. She interacts with him, and it makes a big deal having someone come in. She treats him like her own relative. I like that they were able to provide us with a good caregiver. She really helps us out.

Jennifer B_31

The caregiver that they have provided is a good fit for my dad, and that consistency has also been good. I like the caregiver that we use. He has been amazing, and the communication is good, he always lets me know of updates on my dad and the consistency of billing and anytime I have had issues, they have been responsive.

Richard K_26

They give me my medication and insulin. One thing I like about the services is that they are usually very prompt in their services.

Provider Response

Joseph M_28

I appreciate them being here. They do an awesome job. They do anything I need.

Suzanne G_11

All of the caregivers who have come have been very, very nice. I wish the caregivers would do things without being told; I feel bad having to ask them to do things.

Virginia C_15

They have provided transportation. The aides are attentive.

Judith S_11

Right now, I am only having my laundry done once a week. It is not a huge thing, but it is what I need to have done. I could probably do it if I had to. It is very convenient. I am living in a facility and I can get done what I need to get done.

Anna L_5

I think they just give me peace of mind. They have good communication. They work with me and keep up with everything.

William C_41

They let us make changes. They have been very professional and flexible when some of the needs changed.

Hal A

I know he gets 3 meals a day and his medication. They are dependable, and they communicate if there is a problem. They are kind.

Linda F_22

They have helped me file care notes and other things with the insurance company because we are still waiting for the long term care to kick in. I would be more likely to recommend them if they paid their workers more.

Lucille M_3

They have been there for my mom. They have incredibly nice people.

William C_42

They're there when I need them. They're very responsive if I need something or need information.

Marc H

The caregivers that do a good job wash cloths and do other chores for him. I like that they have good staff.

Raymon L

I feel that the agency has helped us the most by having caregivers who are familiar with Alzheimer's patients and can care for them. The caregiver that we had, in the beginning, was different but the caregiver we have now is good.

Karen B_49

They give him medicine. I like that they are friendly.

Anonymous_6102

They provide quality care. I like their attention to detail.

Jill R_4

It's very important. When we did have a problem, the director listened and tried to change it. They've made improvement in the last month. I need more time to make sure it's going to stay.

Anonymous_3518

They added to the quality of life for me. The care that they do is great, and they are consistent.

Mary H_84

I would like them to lower the cost. I would like to see communication.

Anonymous_5837

They send me a caregiver that helps me with everything in the house. She is super attentive and helps with everything from cleaning to cooking and more. Right at Home could contact the client when the aide has a scheduling conflict.

Amber T_1

They have kept in very close contact with us, and they are very kind. They communicate very well and they are very professional.

Sterling P

They check up on me all the time. They take care of me and do what are they are supposed to be doing.

Dorothy B_21

They help by doing my laundry for me. I like the people. They are very nice and patient.

Douglas L_3

It gives me a chance to get out the mornings she is here and helps my husband with his care. I would recommend Right at Home because the person assigned to us is on time and very kind.

Anonymous_5621

There were times when the aides could have been more personal and engaging with mom. It was close by to us.

Cary C_1

Once we got a set schedule my mother has done well with the caregiver, and her daily outlook has improved. They matched us with somebody that was very good with my mother, the first person did not and they fixed it, and they are thorough.

Heather W_2

They took care of my dad when I couldn't. We liked pretty much everything. They communicated well, and they did a great job.

Mary Jane K_2

They do laundry for me. They are great girls that work for the company.

Lynn B_8

It allows us to get things done. I need more constant caregivers; some are great and others are not.

Anonymous_5366

We looked for someone to help her with her day to day tasks. The nurse was released 2 hours into being there instead of the 4 hours she was supposed to stay once.

Hattie R_1

They have always made sure I feel comfortable with my care. They have always provided me with quality care.

Charles "_7

She was stubborn so to some degree she didn't want the services and as a result they gave a lazy attitude to the services. I think that some of the services we were being charged for were not being provided.

Nicolas G

I only use them once a week, but they follow up and they make sure they know what needs to be. They have good communication and they are reliable.

Debra S_8

They help her live still in independent living. They let me know about issues. I like that everyone was wonderful, and they are very helpful. The caregivers were nice to her.

Sharon R_18

They have helped me with my husband. I like that they are very thorough.

Anonymous_4459

They need more reliability. We need more relationships between the caregiver and client. They need to be enthusiastic.

Jeff C_2

They had personal issues for a while. It took some time for the schedule to get worked out They are very good.

Ann V_1

It is providing a service that he could not do for himself. It gets the work done. They are doing laundry for my dad, and dependable for doing it.

Jane H_10

It hasn't made an impact on his daily life but they work well with what they've got. I have no complaints right now. So far they've been very nice and caring.

Lory B

They provided the right caregiver. The hours work pretty well for us.

William G_14

The caregivers could do a little more around the house. The company could have a quicker response.

Syd F

They are doing a good job, but I would probably like to get out more in the sunshine if that was possible. I don't really have many complaints though. They have walked their talk.

Brenda O_1

The agency is helpful by giving me some time alone to do some things. I sleep better at night. I like that they provide good quality of care. They give me free time and help me sleep.

Anonymous_2651

They help me go to the bathroom and they check up on me. I would like the same person to help me at night and I need them to know my routine.

Lawrence R_1

They help me with breakfast. I like that the caregivers are on time.

Paula M_7

We've had them for help 24/7 with my mom for a long time. I enjoy working with their director. I like the fact that the majority of their aides are very nice and my mom has liked them.

Monica D

They are only really there for 8 hours. I would like them to be communicative.

John D_32

They could help clean up around my apartment. They could improve with assisting me with showering.

John A_22

They could be more attentive to the client. They need better communication.

David M_37

They give us a lot of flexibility. There are times when we're not available to take him places so they do that for us. The caregiver is very good, she is attentive. The people that set things up were very good. They spent time, they didn't rush us.

Christopher S_2

She uses them for medication reminders so without them she wouldn't be taking the medication regularly. They could be more consistent with when they say they are going to come to the room. They are supposed to come between 9:00-9:45 but they sometimes show up at 7:00 and other times at 11:00.

Lisa M_18

I'm not sure how I could have done so much and kept my job. They helped a lot. They had very good, excellent caregivers.

Martha B_14

They have taken care of my cat for me. They are well trained and friendly. They do a good job.

Barry B_5

The most helpful thing was having their support. The director came out with a nurse and they also were able to advise us to call hospice even if it meant they would not be giving care.

Sophia M

They need to be more patient with her. Some will do extra things while others will just do the minimal. They could be more consistent with the staff. They have had some turn over which is hard for my mother.

Provider Response

Takeema W

We only had to depend on them one time and they messed it up. It impacted us terribly. They are not very reliable. People show up but sometimes they do and they don't.

Claudete M

I only had a person come for two days and she drove me to my appointment stayed at the hotel with me and drove me back home. I liked that they accommodated all my needs.

Ellen G_7

They send friendly kind capable workers. I think the people truly care and are nice and friendly.

Sarah P_3

My mom has dementia and the providers are really interactive with her so she hasn't forgotten more things. They communicate very well. They were very accommodating with everything I was asking for.

Tony Y

They help my wife with the laundry and vacuuming. They are reliable.

Anonymous_4233

She's very frail, so her ability to take her garbage out and get laundry done is limited. It helps me knowing she won't fall while doing that. Their communication and billing could improve. They need to mail me the invoice and not my mother. It took a long time to get that set up.

Terri B_1

I needed someone that I could depend on. They have a high turner over in staff so they should pay their employees more so that they will stay.

Provider Response

Michael G_17

I had put to dishes away in the correct places behind her. The caregiver doesn't come at the times that we agreed upon. My caregiver half vacuums around things and uses the Swiffer even when the thing keeps falling off because she won't put it on correctly. The mop head kept coming loose.

Mary S_51

They were courteous and helpful and they respected him as a person. They were so awesome, they were so kind and thoughtful it was absolutely beautiful.

Donna R_18

They send their workers that are most compatible with my mom. They could notify me when they fill a position.

Bill B_16

The caregiver goes out of her way to help my husband and myself, it helps a lot. Everyone has been so helpful and kind. My caregiver is beyond exceptional.

Donna H_16

They don't know how to do their jobs. They hide and sleep somewhere. They have to be much more polished. Some of the girls are too young and don't know how to talk to the elderly properly.

Elizabeth A_11

It has given me some respite time from taking care of my husband. They could be more consistent with caregivers.

Audra H

They help me to live independently. They help with my depression. I like the follow up and how they check to make sure things go right.

Anonymous_4066

My dad doesn't communicate much. I have someone there to make sure he's safe. My mom will say they don't walk him and just leave him sitting all day. People don't show up when they're supposed to and don't show on time or at all. They don't call to say they won't show up.

Carole H_3

They are a large part of our daily life. They were available to us and we are pleased with them.

Carol S_41

They did awesome. It helped me get back on my feet quickly. They did a great job with everything.

Herman S_1

It helps me out. I have had two knee replacements, which is the only reason I don't give him his showers. I want someone strong enough, and that's hard for them to understand. I don't want a skinny girl. She may be old enough and smart enough, but she's not strong enough. I would recommend them. They do a good job, except when they send me girls that are smaller than I am. The reason I don't give him a bath is because my children don't think I'm strong enough to do so. If he were to fall, I could fall with him. I don't like them sending me people who aren't strong enough to help him in and out of the shower. I've also asked them to send the same person every time, but they always send a different person every time. They don't serve dinner until 5:30, and sometimes, we don't get back until 7:00. The thing I didn't like was the last caregiver would get here at 10 minutes before 7, and I didn't want her there at that time. I only wanted her between 7 and 8. When they're good, they're very good, but when they're bad they're horrible.

Elizabeth G_11

My loved one does not get too much care, but they ask her if they take her medicine. I like how the agency knows my loved one.

George R_5

I had 24 hour care for him under another private service so Right at Home was something in addition. It was convenient so I made sure that we got what we needed with our long term care policy. I liked that some of the people they had were very caring, and good caregivers.

Nydia D

I knew that my mother was being taken care of in different capacities. I mostly dealt with the management team, and they made me feel like I wasn't putting them out or taking up their time. I love their service menu!

Foster H

They help to take care of my father so that I do not have to be there 24/7. They could have more promptness in response when there are changes and things like that.

Laura B_17

I wish they could be a little bit more proactive. They are usually on time. They are reliable.

Brenda S_8

The caregivers are very caring, and she would not be able to be independent without them. I have had issues with the office staff not sending me the things that I need and them contacting our long-term insurance.

Gloria W

It was not very helpful. I needed help to cook. I can barely stand, and I am 87 years old. I have had 19 major surgeries. They could improve the people they hire.

Kay S_3

They could have done what they said they would do. They are a fraudulent company. They charged me for doing laundry 8 times but only did my laundry twice.

Provider Response

Dierdra H

A lot of the bathing helped make their lives easier. They also helped with meals and laundry. We got to know some of the caregiver, and they connected with my parents.

Paul N_1

They provide the services that she needed, whenever she needed it. They have the ability to respond quickly.

Janet Z_1

They help my wife out. They are reliable.

Barbara Z_2

I had a little trouble with the charges in the beginning, but they have gone over and improved it. They come on time, and they give me shower. Mary Bell does great. On Saturday, they do my laundry, and they have been hanging up my laundry, which is an improvement. It saves me some work.

Rita B_5

I don't have to do everything. We have different caregivers, and one of them is excellent. If they all could be as good as her, that would be great.

Niel R

They provided me with comfort level because my mom had some care that I couldn't provide myself. I felt like there was inconsistency in the timeliness of the service.

Michael S_19

The could have consistent delivery of care and responsiveness.

Myrtle B

My mother was always very upset because when the caregivers first came in, they would mark down their time in a book. However, they were helpful with getting someone to take my mother when she needed a ride to the hospital. They could have improved the billing procedure.

Anonymous_1590

They weren't doing what they said they would do in the initial meeting. Everything was wrong. They need to be organized. They sent multiple people to us.

Provider Response

Robert J_4

They do my laundry and hang up my shirts and pants, and everything I need to be done, they do. I want them to use detergent and fabric softener when they do my laundry. Sometimes they forget, but they've done a good job.

khart92907

Everyone from the top down was wonderful. I never had to worry about my Dad with Right at Home’s help. Thank you!

rolling thunder

home care for a stroke victim. they are always on time. the interactions are always positive. the agency is very responsive to my requests.they are the best.

Ray B_4

He would do things for that nurse, that he wouldn't do for anyone else. They got him to sleep in a bed, instead of the chair he slept in for years. It improved the quality of his life at least 50%. We loved the caregiver that we had. They would always stay the full time or longer.

Judith G

We have had a couple billing problems. The staff that takes care of my mother is nice and kind.

Sharon I

I am just learning to walk again so my caregivers help me with safety matters and keeping me safe. This agency does their best to help their clients in any way they can.

Martha M_11

I felt like I didn't need much help, but the main thing we wanted was to have someone here with me, just in case. I think they did whatever I asked. When we had them, we needed them and they were a help. I felt like they needed a little bit more training, overall.

Anonymous_998

They were supposed to do laundry and they didn't do it. The stuff they did do, they left in the laundry room for over a week. They need to follow requests better.

H.C. B

I am pleased with everything here and I have what I need. I've been using them for awhile and I like it.

Buford N

They help me get dressed and undressed. They also take me down to the living room. They provide good services, and they are pretty prompt. They do what I ask of them as well.

Grace O_1

They could have kept the same caregiver coming every time so I did not have to keep telling the new caregivers where everything is. I did not like how they kept sending different caregivers.

Anonymous_851

The caregiver was there just in case my loved one fell and provided food for them. We asked them to replace the last caregiver and they didn't do it in the appropriate amount of time.

Albert H_1

I felt secure in knowing that someone was there and making sure that he wasn't falling. They were very attentive and they made him comfortable with helping him take a bath.

Lucy G_1

I don't get much help with my pills. All of my caregivers are perfect!

Alda H

It gave me a feeling of independence and trust. All the caregivers that came to help me were so caring and personable. I felt that I was the only person in the world they were helping. They were all very attentive.

Rose S

Other than giving me three hours to myself, the agency didn't do much. I don't think they even cleaned the bathroom after giving my sister a bath. They could have been more helpful. I don't think they did enough. Other than giving my sister a bath, we didn't need much help.

Margie C_1

They are very good. They take me to my doctor. They're really nice to me.

Mark A

They let me be independent, but at the same time, they are there for me. I like how the caregivers are cautious and thorough.

Leslie M_2

They helped me get out into the community. They could have their people pay their own expenses.

Anonymous

Everything was fine. They were available when we needed them, and they could schedule someone out when we needed them. The nurse that came out to do the assessment was great. They were educated, good quality, everything, but they got lost several times trying to find the house and they just didn't seem to be professionally dressed. It didn't bother me, but my loved one was not used to seeing someone dressed in casual clothing instead of scrubs. They were just not used to that, and scrubs would've been great. It's appropriate attire for a nurse, and it was just casual personal attire.

Brenda H

They basically are enabling me to live and there are some things I just can't do for myself. They help me with my laundry and stuff. It it is just day-to-day living. I have had very good service and very good response from them. The ladies that they have sent to help me are very nice and efficient.

James B_4

They do whatever I ask them to do. They are very pleasant people. I leave a little room for improvement. They are nice people and they take care of us.

Josephine K_1

It helps me because they're helpful, and they keep their word. They're convenient, helpful, and they do what they say they're going to do.

Pauline M

They've helped me to improve my health. I would simply tell a friend that they're good and I'd recommend them.

Betty Ann C

I can't walk. I have low vision so it was very helpful for me. They got a person to come, they were able to take me to places and they were very helpful to me.

Anonymous

I like their help and that they do what they are supposed to do. They are good. The caregivers go above and beyond. In an emergency, they are good.

Frederick M

The help that they have do a really good job. Scheduling should be better. They do what they are supposed to.

Elia "Lou" M

I was dissatisfied about their prioritizing of their own schedule over mine, but the staff was phenomenal. They were all pleasant, every single caregiver. I didn't like that they woke me up too early in the morning and that there were different caregivers each day.

Provider Response

Ann L

All of my experiences have been positive. They follow up on what they do. They do my laundry, which has helped me the most. They come when I call them.

Charles P

I have a couple caregivers who were really excellent. They cooked with me and taught me some stuff. They drove me when they didn't have to. They also helped me with my exercises.

Nelly T

Everyone that I have met with from the company has been very caring and wants the best. The services help prevent falls and provide continuity throughout the day.

Teresa

I am writing in for Brenda R. Just wanted to say she is a very knowledgeable, patient, kind, caretaker. She "really cares".

Constance "Jackie" O

Right at Home's caregivers were on time and they showed up every day they were supposed to, unlike other home health care agencies caregivers. The most helpful aspect of my mother's services is her caregivers helping her with her mobility to get around to her showers and her meals.

Don A

Right at Home came through for me every time. The services from Right at Home helped by being able to come on short notice and all of the times were covered.

Deborah W

I don't like not having a set time that the caregivers are going to come. I would like my pills at a specific time.

Provider Response

Susan R_10

Right at Home is on time and that they are very professional. Right at Home helped the most with showering and exercising my loved one.

Kevin P_1

I can always find a caregiver when I need respite care. Other agencies have issues meeting this need. I am able to get out of the house and leave my husband with people I trust.

Marge A_1

Right at Home is dependable, reliable, and the caregiver has been attentive to my mother's needs. Right at Home has made my life easier by not having to worry about my mom while I'm at work, and they help around the house.

Robert M_6

Right at Home has done everything that I've asked. Right at Home takes me somewhere almost everyday.

Argyle S

I would recommend Right at Home because I have no complaints about them. Right at Home has they have assisted me in everything I need.

Joan W_3

Right at Home has worked with me to my satisfaction. They are sympathetic and empathetic. Right at Home has made life easier by improving my physical condition, but it all takes time. They have the best impact that they could have in my case.

Hattie C

Right at Home has very caring nurses who are on time and care for the patient. Right at Home made life easier by coming in and helping me with the showering. They would also stay with my mom if I needed to go somewhere as well as providing a lot of medical information to help with my mom's care.

Caring110444050

I had somebody come in twice a week for my mom from Right at Home. They provided help with bathing, feeding her, getting her dressed, and staying with her. If I had a special occasion, they stayed with her until I got back. The caregiver was very good, on time, and very professional. They took excellent care of my mother. The value was reasonable.

Butch244471

Right at Home did a wonderful job in providing service for my mother post a procedure which slowed her down for over a month. The care givers were kind and attentive to her needs and provided a much needed assistance to her during this time of need. While we currently do not need them long term at present, when the time comes, we will certainly turn to them immediately. Not only were the caregivers wonderful, the management team was engaged and followed up on a regular basis. We cannot say enough kind words about them.

catmcg

Right At Home has been a valuable resource for my mom and me. Their caregivers are knowledgeable, trustworthy, and most of all kind and caring. I would recommend them to anyone considering in-home care!