Gentle Shepherd Care - Charlotte, NC

Joan O.

I saw a video of Emma Soy online and she was talking about elder care and how to transition your parents. My mother is 89. My father is 92, but the service is really for my mother. I called and started working with them almost immediately. Gentle Shepherd has been with us now for over 3 years. It is a matter of finding the right fit for my mom, finding people she’s comfortable with. Not every caregiver is for every person. Gentle Shepherd works with you to find the right person. Now the caregivers are like family. They come in from 5pm to 10pm 7 days a week. They help with medicine reminders, meal prep, laundry, getting her ready for bed, making sure they are set for the next day.

Sarah C.

My mom lived her happy last years in the home she loved. None of us kids are in state, but with Gentle Shepherd Care, we knew she was happy and loved. At night, the caregiver wouldn't just put Mom to bed, she gave Mom a kiss on the forehead as we watched through the cameras. Gentle Shepherd Care worked with us to plan and deliver the life my Mom wanted. She stayed in her own home, overlooking the lake, enjoying daily walks, reading and being read to aloud, sipping her one glass of wine each day at 4pm. As her Alzheimer's and dementia worsened, my mother needed more care. With Gentle Shepherd, we were able to gradually increase from part-time to 24-hour care over almost a 3 year period. Gentle Shepherd was more affordable, higher quality care. It would have cost $100k/year in a memory ward, and Mom wouldn't have had one-on-one care. Instead, we increased care over time and only reached $100k in the final year, and it was ALWAYS one-on-one care.

J.P. in Charlotte

They are very good at making sure your parents are safe and cared for.

J. Starnes

With dementia patients, doctors look for certain signs. Are they clean? Is their environment safe? Do they have a routine? It was important to my brothers, sisters and me that my mother was well cared for in our home. What was so impressive was that I literally put in a request and Emma, who owns Gentle Shepherd Care, called me back within five minutes. She was confident and caring. She came out to our home and gave an assessment in order to say what her requirements were for Gentle Shepherd to be able to help mom better. It was all things for mom: a grab bar in the shower, changing the toilet seat, changing the entrance to our home. We hit it off right away. Building trust with someone is really hard. You are bringing them into your home. You give them a code to your home. Gentle Shepherd Care sent a caregiver to us for four hours each day so that we could go to work. Leaving mom at home for the hour gap between when I had to leave for work and when we had care scheduled, I never had to worry. They were always there. On time. I could see it on the cameras. They were very prompt and detailed. I never had to worry. That speaks volumes. The caregiver would get mom up and ready. She would give her a shower on her shower days. Get her dressed. Take care of her clothes and laundry. Change her sheets. Get her breakfast. Brush her teeth and hair. Assist her to the bathroom. Remind her to take her medicine. Be with her. Her caregiver kept my mom looking good. She may not have gone anywhere, but my mom was a beautiful lady and it was important to us that she keep her normal habits.

L. Abercrombie

Gentle Shepherd Care provides overnight, morning, and soon weekend care for my bedridden mother-in-law, who lives with us and is almost 93 years old. She used to be in Independent Living, but we had to move her out after many falls. Her bones are very fragile. She is always in pain. She needs to be carefully changed because of the pain and to make sure the skin doesn't break down. Gentle Shepherd Care is always there to help her and us. They are really responsive. The caregivers really take care of my mother in law. They change her. They take care of her cat. They vacuum and straighten. They make sure she has her books and newspapers. They rub cream on her shoulders and back. Everyone listens to her. They really try to communicate with her. They find something to do to help her every time they're here. The administration is excellent. They ensure we have coverage. They are clear about my mother-in-law's needs. They handle relief care so that we can go out-of-town some weekends. If I have a problem, I tell them, and they fix it immediately. From the moment we met the owner Emma, we knew we were in good hands. She was so gentle with us, and so understanding from the very beginning. She was very conscientious about us meeting with that person first, explaining to her what our needs are and what my mother-in-law's needs are, and really understanding the situation because she is so fragile. She has been a good mother to my husband, and a good mother-in-law to me. We want to care for her at home, and Gentle Shepherd helps us to do that.