TheKey - Steps Home Care White Plains, NY

Consuela H

They just need to be as engaging as possible, to help stimulate her brain. I liked the feeling that I got from one of the owners, on the care that they feel for their clients.

Hala M

It gave him a level of independence. They were outstanding. It helped him know that he was not alone.

Jane G_6

The most important part is they help with her dressing, meals, and everything. I recommend them all the time. They employ excellent aides who are very skilled. They are wonderful human beings.

Anonymous_4769

I would not be able to have my husband stay at home without this agency. However, I don't know if they do any kind of training of the caregivers, but that would be a really good thing. They should be trained on how to focus better on the needs of the family, the family's viewpoint, etc. The office staff management is extremely courteous and professional, really excellent. The problem that I have is that the caregivers are constantly on their phones and some of them make no effort to engage with the patient.

Arthur S_6

My mother is very independent and was not accepting much help, however, it made me feel a lot better knowing there was someone with her at least. I liked the company, I felt that they cared about my mom and they did their best when there was a pandemic. They sent people in no matter what.

Frank B_2

They handle his care. They change him. I like their aides. I like how they handle things.

Jacqueline D_4

She is really happy when they come. It makes her day. I am delighted with them. They are genuinely concerned and compassionate towards my mom. I like the website.

Sherry B_5

I appreciate that the aide we have is very reliable. Up until COVID-19, they were doing well, and we recognized that it would not be easy; however, when one of the aides tested positive, they didn't have anyone to send. My mother-in-law needs 24 hour care, so that was not good.

Provider Response

Kathy B_16

The caregivers that she has had, have been a good fit. I like that they are very responsive.

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Joan H_19

They have helped me the most by helping me get dressed and showered. I would tell a friend that they are pleasant.

Bob A

They get the things done that my wife needs. I like that they answer my questions immediately.

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Phyllis K_6

The client is happy, therefore I am happy. They are very professional.

Anonymous_1472

I appreciate that they are professional and helpful to my mother and they brought peace of mind to us. They have been responsive and they communicate very well with us.

Jerome "Jack" D

They do body care after his shower. I like the personnel. I like the attention they take.

Lew N

They're a necessity. I have to walk very gingerly and they get me transportation. I've been satisfied and had a few aides come in, especially during the COVID time.

Provider Response

Anonymous_4227

They have been very flexible in working with me in order to schedule people who I felt could best take care of my mother. I had to go through 3-4 people before we found the right person to take care of my mother.

Anonymous_4206

They bathe him and change his diaper. They sit with him, they exercise him, and they give me a break. They are reliable, and they have someone here when I need them.

Paul H_16

They were very thorough. They helped to make sure he was steady on his feet and was able to get up the steps. They helped him pick up stuff. They were responsive.

Leslie O_1

She is 97. She feels safe and she feels secure. They check all the boxes. They do their jobs diligently.

Ruben E

They helped most through their companionship and attending effectively to her day-to-day needs. I liked their flexibility and responsiveness.

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Anonymous_4019

They seem to be able to do whatever is necessary. I've liked the staff. We've been very satisfied.

Edna L

The caregivers we have are excellent and on time. This agency is attentive and efficient.

Provider Response

Joanmarie V

They have helped change his wife's daily life because she was the primary caregiver. They could assist more with housekeeping. The administration has been great, very effective and the aide thus far has been very good.

Dr. Harry W

They manage how he walks and how he is helped at night with going to urinate. They could be a little quicker on some things.

Dominick R_1

I would not be at home without them. They keep me mobile so I can get around. The aides that they send me are very attentive. They anticipate my needs. I have been very pleased with them.

Provider Response

Jim M_24

They show up on time. They help my wife out with as much as possible. It makes my life easier because they do things for her. They are very good. They get back to you if you have a problem.

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Susann C

We no longer have to worry about my mom, who was previously living alone. We do not need to worry about her as much with them here. They are very responsive, and the personnel is very good. We had to find the right fit and now we have the right people.

Provider Response

Anonymous_3059

They are always here and the girls are prompt. I am a tax attorney and it is very important that I get timely help. They are prompt and schedule oriented.

Benjamin M_1

I didn't have to worry about them or how they were doing after their surgeries. It was nice having a caregiver there watching over them and making sure all post op work was completed. I like their CEO and the nurse. I like the quality of care they provided.

Provider Response

Donna L_7

I don't have to worry about my mom's care. I can be away for a few days and not have to worry. They are reliable, and the staff is trustworthy. They are great aides, and I have no worries.

Provider Response

Lisa L_10

Right now he is stable and doesn't need major assistance, but overall they are fine. He's had the same caregiver for a while. They are very acceptable to the clients and very responsive to specific needs. My dad has to come home and have in-home transfusions and the president personally spent a day finding people who could come and do that.

Anonymous_2753

I can have someone virtually every day if needed, like on holidays. That's helpful for me. There's also always someone to cover when the regular caregiver is out. The agency is supposed to call me whenever there's a change in personnel, but they call my mother. They're also expensive.

Jim

We are working with STEPS Home Care for two months now. They're excellent. I never had any problems with the caregivers. They come on time, they're very cooperative, and they're very good with my wife. So far, so good. They help my wife with showering, they walk with her, they do small chores in the house, and they help change her diapers. They were the first to call. They're very cooperative and very nice. Scheduling and billing are excellent.

Provider Response

Sara G_1

The quality of the people that they have allowed me to interact with is great. Their in-house staff and nurses are very much involved with the running of the facility. They are concerned with their clients, and it shows. They send out terrific people to take care of your loved ones.

Margaret F_4

My mother doesn't have a tremendous level of care. They are conscientious, and they provide care despite the difficulties of getting people.

Anonymous_2466

They have sent people that have worked out for me. I like that they are reliable.

Margaret "Peggy" F

She helped with socialization and helped to clean my aunt's apartment. I like the services that they offered. When they had good people, they were really good.

Harold M_2

I like the idea of having someone here if I need them. Everyone has been pleasant to work with.

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Carolyn C_9

They have been positive, but we just need the attendant to be more deliberate. The attendant could be more interactive.

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Melissa Z

We need the services because my mother had a bad fall, so we needed someone to help take care of my grandmother. They have taken out a lot of the stress and uncertainty. They're flexible with the days and times that we have caregivers, and they have a range of help and caregivers.

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Mary N_10

The services have helped my life immeasurably. The caregiver is just wonderful. They are very responsive.

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Julia S

It certainly made life much easier for me because I am confident that my parents were being taken care of. I would know if anything went wrong immediately. We had been through two other home care agencies that were so awful, and even if they we found a new agency that was average we would have been fine, but STEPS was better than that! The people they sent were compassionate, professional, they had good response time, and they were on a whole new level.

Provider Response

Anonymous_1856

They weren't very helpful for us. They could have been more diligent and on time. They could give the aides more information about the families that they help so they are more prepared.

April P

They drove her around, and they were pleasant. They were very responsive.

Anonymous_1648

They help my loved one, but they help me more. It gives me some freedom. It can always be better. They could always be better. Some of the caregivers are good, others are not as good. I would like it if we could have more steady caregivers.

Margaret "Dottie" M

They understood everything that we needed. They were down to earth, and they knew what they needed to do.

Peter S_2

They provided the care as soon as possible because she was in the hospital and was released quickly. They worked quickly to get everything in place for her. I liked that they were quick to serve, quick to answer problems, and quick with troubleshooting. They always had positions filled.

Kelly C_3

He's outstanding. He has done everything to make my experience positive. The way he takes care of us is amazing. He is exemplary in every aspect. Other than giving us our caregiver, they haven't been very available when I need them.

Alan G.

Barbara M. has been an incredibly available, knowledgeable, concerned and resourceful home care "partner" from the first time we met. So far, she has provided two excellent aides for my mother's home care. She stays on top of what's going on in the home and stays in close touch with our family to make sure we don't miss anything. I have dealt with two other home care agencies in the past, and STEPS has been by far the best in terms of quality of their aids, accessibility, and follow through.