Home Instead - Rochester, NY
97 Canal Landing Blvd, Rochester, NY 14626
(800) 558-0653
Verified Partner
4.6
(19 reviews)
Photos of Home Instead - Rochester, NY
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Reviews of Home Instead - Rochester, NY in Rochester, New York
Jim
5
|
May 4, 2022
We are currently using Home Instead Rochester, NY. We chose them because they are caring and how they responded to us. Their schedule is nine until noon and then six until nine. Basically, they are doing the laundry, cleaning, and doing the general things that need to get done that I can't do. They are absolutely top-notch and very good.
BarbaraJS
1
|
December 16, 2021
Home Instead Senior Care is the first agency we had for my friend which is by far the worst agency that I have ever been affiliated or dealt with. I recommend them to no one. They dropped my friend as a client at the last minute with no aide. They've called and had nobody to relieve the following person when my friend had to have 24-hour care. I've had to go there and work overnight because they couldn't find somebody to fill the shift, and they charged outrageous amounts. They're very unprofessional. They're a horrible establishment and somebody should take a good look at how the company is run because something just isn't right there. We tried to believe they were the best even though they were more expensive, and they were bad. They didn't show up, didn't have replacements, called that they'd be a couple hours late, and didn't relieve the last person. They'd say, "Oh we can't do that unless we charge you time and a half," for things that were their problem, not ours. I'm not saying their people are bad, but the people who ran the company were bad. They didn't run it the way it was supposed to be run. A lot of the people who worked there were good.
PRotoli
5
|
November 17, 2021
We have been with Home Instead over a year now. The aides continue to be compassionate, knowledgeable, and reliable. Office staff does an amazing job of listening and responding to any concerns or changes we may have. We highly recommend them to anyone needing assistance for their loved ones.
GP SMITH
5
|
August 18, 2021
This agency checks all the boxes. When a new aide comes to your home they send a management team member to introduce the aide to the family. Caregivers are polite, attentive and interact in a positive way with family members. It is a pleasure to have them in our home.
Sue G. T.
5
|
March 18, 2021
The company has been very responsive to our needs and has worked well with us to find an excellent caregiver suited for our loved one. I couldn't expect more and I am very grateful that I found Home Instead. We have received care for our loved one for 4 months, so far, and expect that to continue for a long time.
Kutzy
5
|
February 19, 2021
My mom is 96 and the GrandPad has been a life saver during this pandemic. Homeinstead calls her regularly to see how she is doing and have been ready to add any other assistance that we require. They are wonderfully kind and patient with my moms needs.
rrieger1
5
|
November 18, 2020
Ask questions. Home Instead is experienced and will provide excellent advice to prepare for a home health aide. We have 24/7 care and the strong team of aides (and their teamwork), have helped tremendously. My parents are doing extremely well and we are so fortunate they are in their own home! The Leadership team is responsive and as hands on as you wish! Highly recommend Home Instead.
charlee44
5
|
May 23, 2019
Aide helps with shower. Serves lunch, staff always prompt. Keeps caregiver updated on client. Agency very responsive to client needs
sarjen01
5
|
March 23, 2019
I feel that they are very committed to providing my mom with the best care possible.
KSwan
5
|
October 17, 2018
Staff was professional and caring. Exceeded my expectations. They were able to get care started quickly. Communication was excellent. They contacted me when needed and responded quickly to our questions or any needed changes.
SBH
3
|
July 11, 2018
We contracted with Home Instead/Professional Assistance for Seniors from Monday, April 9, 2018 until Wednesday, April 25, 2018 for my 95 year old mother. We contracted for 75 total hours of home health aide service during this time period. My mother had a multitude of different health aides care for her during our contract. Some were excellent, highly trained, and very professional. Others were obviously novice aides/trainees, who really didn't interact with my mother at all. As she conveyed to me at the time, one aide spent most of the time doing her college homework and in another instance, one health aide spent most of the time on her cell phone, not caring for or interacting with my mother. Also, there were times when the assigned aides were either late or "no shows" for their scheduled times with my mother. We found this to be especially unacceptable since both my husband and I had to readjust our schedules several times at the last minute. Also, on July 10, 2018 we were finally able to contact the owner of Home Instead Senior Care-Rochester with respect to the remainder of my mother's service deposit refund which was over $4,000.00. This refund was supposed to be refunded to her back in May, 2018. The owner stated that the refund check had previously been sent to us but that it may have been lost/misplaced by the Post Office. The owner, to her credit, immediately apologized for the inconvenience and issued another check which was hand delivered to me within an hour by a Home Instead Employee.
Dick Goldan
5
|
February 24, 2018
The personnel they hire are caring, trustworthy and personable.
LAllchin
5
|
November 27, 2017
Attention to personal needs and to every detail. Professional and Friendly Staff.
mom-dad
5
|
May 18, 2017
I have been pleased with this agency caring for my parents. Administration staff is very committed and thorough. The aides are caring and experienced.
mvhartman
5
|
May 18, 2017
I felt that everyone I dealt with at Home Instead cared about my family as both clients and people.
Reviewer127680350
5
|
May 11, 2016
Efficient and responsive staff. Care givers show up as expected and they keep the house running properly. Audrey is awesome.
cathydski
5
|
March 4, 2015
Right from the start Home Instead set us at ease. Joy/Julie and team have been incredibly caring and responsive. They have helped us along the journey of our Mother's alzheimer's - with aide services, recommendations for assisted living and making phone calls on our behalf. Service is outstanding and the aides dedicated, caring and responsive to our and our Mom's needs. Thank you!!
happyness
5
|
March 14, 2014
The aides that Home Instead hires are very dedicated and caring whether it be staying an additional shift or making home made meals or taking my 88 year old aunt out for a drive or to church, they love and take appreciate her as if she were their aunt!!! As no family members live in the area, we feel very blessed that Home Instead is our surrogate family and life line to Aunt Pat.
pappapbud
5
|
March 13, 2014
HomeInstead in Greece has been our family's saving grace! They have helped us take care of my dad over the last year and have been amazing.
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Services and Amenities of Home Instead - Rochester, NY in Rochester, New York
Ambulatory Assistance & Accessibility
- Transfer Assistance
- Mobility & Wheelchair Assistance
Family/Caregiver & Relocation Services
- Family Communication Services
- Transitional Care
Personal Care
- Bathing Assistance
- Toileting Assistance
- Dressing Assistance
Care Management Services
- Residency Confirmation
Bonds & Insurance
- Is Bonded and Insured
Fitness & Wellness Programs
- Fitness Opportunities
Staff Training & Qualifications
- Staff Driving Record Check
- Staff trained in memory care
- Reference Checks
Transportation & Shopping
- Transportation Services for General Shopping
Companionship & Escort Assistance
- Companionship Services
Health Services
- Companion Care
- Memory Care
Licensing & Inspections
- Staff Drug Screening
Additional Amenity Information
- Agency: Each Home Instead franchise office is independently owned and operated.
- Range Of Services: hospice support, Alzheimer's and other dementias care, chronic conditions
- Training Areas: the aging process, building relationships, Alzheimer's or other dementias care
About Home Instead - Rochester, NY in Rochester, New York
Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.
Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support. Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent. What You Need to Know About Home Instead- Founded in 1994 in Omaha, Nebraska
- More than 1,000 locations in over 10 countries around the world
- Offers in-home personal care, nursing care, dementia care and companionship for seniors
- Home Instead is known for its kind, well-trained Care Pros and individualized care plans
- Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
- Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety
- Help with mobility, including standing, grooming, walking, and getting in and out of bed
- Medication reminders
- Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
- Grocery shopping and assistance with other errands
- Light to moderate housekeeping assistance, including laundry
- Transportation to and from appointments or visits with loved ones
- Regular companionship
- Assistance in establishing a stable daily routine
- Meal preparation
- Positive reinforcement
- Assistance with social skills
- Transportation to and from appointments, errands, and visits with loved ones
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