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Home Instead - Forest Hills, NY

67-12 Yellowstone Blvd, Forest Hills, NY 11375

(800) 558-0653

Verified Partner

4.4

(7 reviews)

Offers Home Care

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Reviews of Home Instead - Forest Hills, NY in Forest Hills, New York

4.4

(7 reviews)

    Anthony56

    5

    September 3, 2020

    I am a current client of this provider

    At the height of the COVID pandemic in New York City, our 94 year old Aunt's caregiver unexpectedly passed away. We contacted Home Instead of Forest Hills and they were there for us immediately and without hesitation. The care they provided our Aunt was unmatched and she has thrived under their watchful eye. The home health aids are all wonderfully caring people and the office staff is unmatched in their helpfulness. We heartily recommend Home Instead of Forest Hills to anyone looking to provide care for a loved one. These folks are the best there is.

    Judith F

    5

    June 24, 2020

    I am a current client of this provider

    We have used aides from the Forest Hills Home Instead for over five years for my mother. That length of time should tell you upfront how pleased we are. Initially aides were needed for just part of the day. As my mother needed more care as she got older, Beverly worked with us to expand the hours. Now we have four aides who work 12-hour shifts around the clock. We live over 1000 miles away and would not be able to keep Mom in her home as she wants without the wonderful women who take care of her. (We have met all of the current aides during pre-Covid trips to see Mom, as well as communicate with them on the phone, and can honestly say we like each one.) Beverly and her office have worked with us over the years to minimize new people when an aide is sick or going to be on vacation since changes make Mom very anxious. As sometimes happens, if my mother just doesn't like a person, that has also been resolved quickly. If I'm concerned about something, I call or email and Beverly decides with us what action to take. If an aide is concerned about a change in my mother's health, Beverly lets us know. She even called us when the pandemic became bad in NYC to tell us what precautions they were having the aides take. Communication is easy and prompt. I have no reservations about marking five stars.

    Plymouth2

    1

    May 29, 2020

    I am a past client of this provider

    if you are considering Home Instead Forest Hills, I would advise you to look elsewhere for homecare for your loved one. The owner will come to your home at 9:00pm on a weekend to sign up a new client, and pretends to be very interested in their well-being, but she's all in it for the money. When you decide not to use her service anymore because she sent someone who rode the subway and an uber from manhattan with no change of clothes during covid-19, she will hold it against you. She finds a way to keep your two week deposit when you terminate services with her due to her own negligence, and will not pick up your calls or return your voicemail messages to her. The first aide she sent to my home came off the bus, didn't wash her hands when she came in the house, and proceeded to stir my husband's oatmeal. I had to tell her to please wash her hands, she ran them under the water and dried them on my dish towel when paper towel was right there. I had to ask her to use soap in her hands to wash them, not just water. So if you want to make sure your loved ones are in good hands, do not use Home Instead Forest Hills. They do not have a genuine interest in your loved ones welfare. There are plenty of other responsible agencies.

    Brother Francis

    5

    August 21, 2018

    I am a past client of this provider

    Great group of people to work with. Very responsive to my needs. The caregiver they placed with me has been outstanding. This is definitely a 5-star organization.

    Linda80630550

    5

    December 7, 2013

    I am a current client of this provider

    I have had the pleasure to get to know Beverly of Home Instead in Queens, NY and can honestly say she has my trust. Two years ago I stumbled upon her office of caregivers for my elderly aunt. They are a team of dedicated, caring and professional people. I feel so much better knowing my aunt is in good hands.

    E. Bochner

    5

    December 7, 2013

    I am a current client of this provider

    We are most pleased with the aides the agency has been providing. The ladies are very caring, pleasant, and honest. We chose the right agency!

    Helene Greenstein

    5

    April 16, 2013

    I am a current client of this provider

    My 90 yr old mom is currently using a lovely health care aide provided by Home Instead. All I can say is WOW. Beverly personally brought moms aide to the home to get us all acquainted. Rosemarie is a caring, sweet, skilled woman with high standards for her own work. She helps my mom with all daily living and anything she does, cleaning, making beds, meals etc are done with the highest standards I could hope for. I am truly thankful for Home Instead. They give me peace of mind for my mothers care, since I live 2-3 hours away. Thank you!!

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    Services and Amenities of Home Instead - Forest Hills, NY in Forest Hills, New York

    Ambulatory Assistance & Accessibility

    • Transfer Assistance
    • Mobility & Wheelchair Assistance

    Family/Caregiver & Relocation Services

    • Family Communication Services
    • Transitional Care

    Personal Care

    • Bathing Assistance
    • Toileting Assistance
    • Dressing Assistance

    Care Management Services

    • Residency Confirmation

    Bonds & Insurance

    • Is Bonded and Insured

    Fitness & Wellness Programs

    • Fitness Opportunities

    Staff Training & Qualifications

    • Staff Driving Record Check
    • Staff trained in memory care
    • Reference Checks

    Transportation & Shopping

    • Transportation Services for General Shopping

    Companionship & Escort Assistance

    • Companionship Services

    Health Services

    • Companion Care
    • Memory Care

    Licensing & Inspections

    • Staff Drug Screening

    Additional Amenity Information

    • Agency: Each Home Instead franchise office is independently owned and operated.
    • Range Of Services: hospice support, Alzheimer's and other dementias care, chronic conditions
    • Training Areas: the aging process, building relationships, Alzheimer's or other dementias care

    About Home Instead - Forest Hills, NY in Forest Hills, New York

    Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.

    Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support.

    Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent.

    What You Need to Know About Home Instead

    • Founded in 1994 in Omaha, Nebraska
    • More than 1,000 locations in over 10 countries around the world
    • Offers in-home personal care, nursing care, dementia care and companionship for seniors
    • Home Instead is known for its kind, well-trained Care Pros and individualized care plans
    • Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
    • Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety

    What Home Care Services Does Home Instead Provide?

    Personal Care Services

    With a dedication to preserving the dignity and independence of clients, Home Instead’s Care Pros provide personal care services that include:

    • Help with mobility, including standing, grooming, walking, and getting in and out of bed
    • Medication reminders
    • Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
    • Grocery shopping and assistance with other errands
    • Light to moderate housekeeping assistance, including laundry
    • Transportation to and from appointments or visits with loved ones
    • Regular companionship

    Personalized care plans are provided for every client. These plans include detailed information about the client’s condition and needs, as well as an outline of the services that are to be provided to the client.

    In some cases, personal care services may be combined with other services, including dementia or nursing care, depending on the clients’ health.

    Alzheimer’s and Dementia Care

    Home Instead employs experienced, trained Care Pros who are able to provide person- focused dementia care for seniors who are living with Alzheimer’s disease, Parkinson’s disease, or other forms of dementia. These Care Pros offer personal care services, along with the following:

    • Assistance in establishing a stable daily routine
    • Meal preparation
    • Positive reinforcement
    • Assistance with social skills
    • Transportation to and from appointments, errands, and visits with loved ones

    Care Pros in this role take time to understand clients’ life histories and to focus on the person they were before dementia. Just as with the company’s personal care services, each dementia care client undergoes a comprehensive assessment and is assigned a care plan. This plan is reviewed regularly and adjusted to meet changing needs.

    Hospice Support

    When a senior is nearing the end of their life, hospice support can be there to ensure the comfort of them and their family members. Hospice support Care Pros can help with hygiene, medication administration, and basic housekeeping for seniors, as well as provide nutritious meals and supportive care for family members, enabling loved ones to spend as much time with seniors as possible as they approach their final days or hours.

    Meal Prep & Home Helper

    Home Instead offers basic housekeeping and meal preparation services for seniors who require a little extra help around the house. The company’s Meal Prep & Home Helper service can include assistance with tasks such as laundry, dusting, and vacuuming, as well as the preparation of nutritious meals that meet any dietary requirements set forth by clients’ healthcare providers.

    Transportation

    Home Instead provides safe transportation to and from clients’ destinations. Aging adults may use this service when they need help running errands such as grocery shopping or picking up a prescription, or when they’d simply like to spend the day shopping or visiting with friends. Transportation services from Home Instead can be arranged at predetermined drop-off and pick-up times, or Care Pros can accompany aging adults on errands and provide assistance and care throughout.

    Companionship

    Many aging adults face isolation and loneliness. This is especially true for those who’ve lost a spouse or who don’t have family close by. Home Instead Care Pros strive to build meaningful connections with clients. Companions visit seniors regularly on a schedule that works best for the client. These visits offer seniors a time to enjoy meaningful conversation while engaging in a game of cards, a puzzle, time outdoors, or other activities.

    What People Are Saying About Home Instead

    Clients and family members often speak highly of this agency’s dementia Care Pros and the attentive, compassionate care they provide to seniors. One family member provided a five- star review of the company, saying, “They have all been kind, caring, and attentive to my mom’s ever-changing needs that go along with her dementia. They have been with us and for us every step of the way. I would recommend them to anyone.”

    Other clients point to the meaningful relationships they’ve formed with Care Pros. One client said, “The lady who comes and helps me is wonderful. We get along really well and she is really nice. we also have a lot of fun together,” while another client’s family member provided a raving review of Home Instead, saying, “It was wonderful dealing with the staff. Charlene was extremely helpful and very accommodating to our needs and schedule. She worked very long and hard to make sure that everything was in order and everything would run very smoothly. She is still in contact with us and helping us in any way she can.”

    How Much Does Home Instead Charge for Home Care?

    Home care costs vary based on several factors, including the type of services required, how often one needs assistance, and the timing of the services (i.e., overnight vs. daytime care). Where you live also has a significant impact on the cost of home care, as national chains scale their local prices to the cost of living in a given area.

    When planning for home care costs, keep in mind that the national average cost is about $26 per hour, though prices in your location may be higher or lower. You can contact a Family Advisor to learn more about home care costs and payment options in your area.

    Who Should Consider Home Instead?

    Home Instead’s Care Pros are dedicated to preserving the dignity and independence of aging adults who need help managing daily tasks. This company is an excellent care option for those in need of services such as:

    Personal care: Seniors who need help with ADLs, including medication management, grooming, and mobility, can benefit from the help of Home Instead’s Care Pros.

    Dementia care: Home Instead Care Pros can provide specialized care for seniors who are living with Alzheimer’s disease or other forms of dementia. Care Pros have been specially trained to provide personal care and enhanced services that increase the quality of life for these seniors.

    Companionship: Care Pros are dedicated to helping seniors fend off loneliness by building meaningful, fun relationships through their companionship services.

    Hospice care: When seniors are nearing the end of their life, Home Instead’s Care Pros can provide support to ensure the comfort of seniors and their family members.

    How to Get Started with Home Instead

    Contact a Family Advisor for more information about Home Instead’s offerings in your area and to connect with a local home care provider. Our knowledgeable Family Advisors can provide one-on-one guidance to help you find the best home care service for your needs and budget, all at no cost to you. No matter where you are in the process of choosing a home care provider, a Family Advisor can help.

    Map of Home Instead - Forest Hills, NY

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