Right at Home North Shore/Chicago Metro

Merle H_1

They call me and tell me things I need to know. Sometimes I have to show my caregivers how to do everything.

Amy J_7

The woman arrives on time, and stays there for a long time, and helps me, and that is what she is supposed to do. They are fine. This is my first experience with home health care.

Anonymous_6076

The person who is sent to me is excellent and the agency is always checking on her. The agency is very clear and checks for the quality of what they are providing.

Nancy P_34

They help by being capable of doing things for me. I like the caregivers they have.

Mary F_41

The caregiver is very skilled and she helps my mom. The services are outstanding.

Anonymous_1718371188

I would like them to send someone to bathe my dad. I need more help bathing my dad. They haven't been able to supply a caregiver to do that.

Sylvia Z

The client does not need a lot of hands-on care, so the caregivers have helped the most by observing her and just providing her with company and emotional support. I think at this point has had the biggest effect. I like the responsiveness of the company. If I call, people get right back to me. Last week, the client didn't answer the door when the caregiver showed up and they called me immediately. I very much like the responsiveness of the company.

Terry T_6

Hard to say because they're helpful but I'm in a stagnant period due to a stroke. Going to need to go through more therapy. They're dependable, they're personable and helpful.

Irina B

They are very helpful in caring for my father. They responded to my request for a consistent caregiver. They are reliable and my father likes them.

Wilma F_1

They have made my experience positive by providing a caregiver who is able to help me to provide what my family member needs. The caregiver helps me to transport the patient. They provide what I need.

Lashonda Latrice T

They have helped me to keep my mental health by taking care of things for me. I like that they pay attention to what I need and match that.

Gwendolyn S

They try to find me good caregivers. I would like to see them have better quality caregivers.

Teresa M_9

Marta is outstanding. I get to talk to her and she hears me and listens to me. I like the flexibility.

Anonymous_1711377479

It is ok. I don't think they could make life easier. I think they are ok. The person I use is very nice.

Carol C_43

They come and both drive me when I need them. The people that work for them are great.

Sean

Great service. They came to the house the same day I called. Everyone has been very nice and attentive. Their pricing is less than the others, plus they offer 3 hour minimum visits.

Alex E_1

The services are used for my 94-year-old mom, and it allows her to stay in her own home. They are very high touch, dependable and responsive.

Grace S_6

I am not sure how my caregivers could have a greater impact. My caregivers have helped me the most by being positive. I can't be specific about what the agency needs to improve on. I like the people.

Melissa N_1

We are only allowed a portion of a day, she is only there for 6 hours. They are very good with communication and the people have been very reliable.

Ruth R_27

She is doing much better because she has company. They are very responsive.

Anonymous_1702549688

They just do things for me. The people they have working for them have been helpful.

Jerry R_5

The caregiver we have feeds her. Anytime I call, my call is always returned.

Richard C_46

They have made my experience positive because I know that I will have someone here. I like that they help check things around the house and fix things.

Anonymous_7281

I need help getting to the store, getting to the doctors office and help keeping my house reasonably well cared for. The home care person I have has been very prompt and extremely helpful to me.

Renee L_4

They help my husband and take a huge weight off of me. They are reliable and competent.

Josh N

I think everything is going well. They are not helping him on a daily basis. They just take everything to heart, the give respect and dignity.

Miriam L_2

They help me to function and go on with my daily activities. The caregivers from Right at Home are on time, kind, and do what they do with a smile.

Gloriann L

They do the laundry for me. They really get the job done.

Marilyn B_10

They know what needs to be done first and that is the laundry. It takes the longest. She lets me know when I am low on supplies so I can make sure they are stocked. I like my homemaker a lot.

Josh M_2

The most helpful is keeping my dad busy and engaged. I like the people and the service.

Laura H_23

The provider takes care of my mom while I'm working. The agency provides a helpful and reliable caregiver.

Beverly R_6

Right at Home has made my experience positive because it is companionship. I like Right at Home because they provide good service and what I need.

Michele D_4

Getting dressed and showering is the most helpful service they provide. One thing I would tell a friend is that the office staff is efficient and helpful.

David B_60

They send the same caretakers consistently to us, which we like. The agency checks in with us.

Seymour L

She gets me completely dressed. She shaves me and gives me a shower, and I couldn't ask for more. The one that takes care of me in the morning is exceptional. She gives me a shave, a shower, and throws on my hearing aid. She took care of me.

Anonymous_4114

They come on time, and they don't bother us. The caregivers are very honest and polite.

Bernard C_1

I just started the service, but probably the cleanliness. If they keep a clean house, then I would recommend them on that basis.

Juliann H

The driver is kind, and did what I needed him to do. In my first experience with them, my procedure went long, and they didn't abandon me since it went longer.

Carolyn L_5

They are very helpful and it makes our lives a lot easier. I like that they are very responsive and very nice.

Norman P_3

Rosemary is great, but my father is resistant to getting care, but she is doing a great job for all of us. I like that they have been very responsive and the caregiver has been excellent.

Anonymous_6515

She has been helpful with everything and done everything I have asked her to do. I like the way that they monitor everything. The person has to call as soon as she gets in my apartment and at the end of the two-hour period.

Frank M_21

They are very cooperative and they are interested that the client should have good health care. If they pay more, they can get higher quality people.

Anonymous_6430

They help with cleaning that I cannot do myself. I like that they're responsive.

Patty S_9

They have really helped by giving me respite and it allows me to work form home. They could have more consistent caregivers.

MaryAnn F_2

Some days we get really good caretakers. We cant complain about any of them because we know it is hard for them to find caregivers. They are very organized.

Marie C_4

The provider has helped me the most with peace of mind. I like this agency because communication is number one and they really care.

Anonymous_5977

They help me shower. I like that they have been responsible.

Anita A_1

They set up food for me while they are not there. They got to me pretty quickly. They talked to me in person.

Elizabeth M

They could get me better fill in people when my caregivers can't make it. Some of the caregivers are excellent. They are good at sending good people 6 days a week.

Robert B_64

If there were more hours, it would help us more. They have provided us with what we need.

Anonymous_5668

Without the service it would be very difficult for us. They have been very supportive and helpful.

Anonymous_4284

They care for my mother, and do things that she needs. I like the caregiver that comes and takes care of my mom. They have good employees.

Anonymous_5616

It helps because they go to the store and get items he likes. That is very helpful. There isn't anything to improve on. The last person that came was never on time, and she did try. She cleaned up, but she wasn't the best.

Peter P_8

They help with the chores with keeping our house clean. They supplied us with very confident people.

Patrick V

They help to relieve me of the stress of constant care. We used them in the past and I have recommended them to others. Right at Home meets our needs. My husband has disability issues and they are able to provide good care when we need it.

Father C_1

They have provided good services for the client. I like that it is available.

Anonymous_5196

It is just great having someone else come in and give me a hand. I think for our situation, I would like to be more clearly informed about what they can do for my dad while they are here.

Michael B_33

I couldn't feed myself or change the cat litter. They did it all for me. I like that they were really nice to have. I had no problems with any of them.

Bernella "Diane" K

If I need them to do anything they do it. The caregivers are very nice.

Nereida B

It was good to have another person other than me around. He looked forward to seeing them. I like that they're very helpful and that the caregivers are on time.

Joseph G_13

They kept place clean. They are honest.

Howard L_3

They have never let me down, they always provide someone for me. The lady I have right now helping me is amazing.

Robert S_68

She comes in the morning, wakes him up, gets him showered, dressed, and gives him breakfast. It is done in an orderly fashion. They do everything that they promise they will do. The caregiver shows up at the right time. She handles showering and giving him breakfast. Everything seems to be in order.

Sally G_4

They relieve me for the time that they here to help. They are very professional to me.

Judith S_7

They are good with my mother and are good around the house. Their caregivers are excellent.

Sol R_1

I think there was just a language barrier and lack of patients. They had very responsive home office and nursing team.

Sue S_9

I use them every two weeks. They've helped by giving me rides. I would tell a friend that they're friendly and meet my needs.

Ted K_2

It is very helpful. They help me with my problems. They take care of my sores and helps me with my exercises. I like their personnel. They are very thorough and on time. They are good people.

Robert S_64

At that time, there wasn't always someone home, so it helped me out to get errands done and have the ability to be out by myself. I liked the convenience and the caregiver talked with the client and carried conversation with him.

maheen11

My dad, young and active, was unfortunately hit by a car. He was in the hospital and rehab and came home after almost 2 months. We decided to go with Right at Home based on reviews online. After multiple instances of a caregiver not showing up without warning, we never had anyone reach out to explain or talk anything over. We received a termination notice without even a conversation. We are actually relieved to not be working with them but the disrespect has been very hard to tolerate. My dad and your loved ones deserve much better.

Provider Response

William H_14

They provide the companionship that she needs. They are very professional.

Karen W_14

They keep the client stable. She is dressed and fed. We have very good caregivers and it is not an easy case.

Adriane D

They follow my rules and they take care of her. They were always very polite. They always found someone for me.

Robert N

The caregiver is very handy and can do most of the stuff we need her to do. I like my caregiver.

Rao A

They are changing the caregivers. One is steady and we like it. The second one is changing, that makes it difficult for me. I think they are well-organized and they seem to be responsive to our needs. They will check with us about what we need. We like it that way.

Anonymous_2630

The caregiver has gotten to know my home and where everything goes. She gets up and does things without me having to tell her. As far as the company is concerned I have nothing to do with them other than the caregiver. Shakira has been working out since August.

Peter Joseph S

It has helped him a lot. It helps with showering and going outside to walk around. They have been very courteous in their service. The person they have sent out is fabulous.

Anne R_13

I just have help once a week with showering. My caregiver has been a fast learner. I have not had too much experience, but I like the person that comes from Right at Home. I think that if there is one person that is good, there must be many people.

Anonymous_4147

They can be consistent with scheduling their caregivers. Their care is inconsistent and the caregivers are not well-trained.

Anonymous2x

They have been responsive to me, the people in the office try to be helpful. The new girl is monitoring people to make sure they send the right employees. The girl I have doesn't have a great personality but does things very well.

Jo M_4

She's been driving my car. She goes shopping. She does anything I can think of. I've only had one aide for the majority of the time, but I like her.

Richard M_18

I am disabled and I am unable to do things around the house. The girl who comes here to do my laundry does an excellent job.

Richard F_2

It is helpful because the caregiver makes the care personal. I love their personnel.

Pamela O_3

The care that is provided is the most helpful part. They brought out good people.

Sarah S_5

The caregivers cook, keep the place clean, do the laundry, and are good companions. I like that the people are well trained, experienced, seem to fit in easily, and I have been well taken care of.

Susan T_6

They do the housework. They help me with things that I can't really do. It is convenient. I really need the help since I am totally blind. Most people are helpful.

Annette B_1

He has gone through some drastic transitions, and it has been great to have a consistent caregiver that he has a connection with and feels comfortable with. This is the one case that I have, but I what I have experienced with this client has been pretty good.

Anonymous_2876

The lady only works 2 days a week, but she is very helpful when she is here. I have a very bad back, and she helps me a lot with that. She helps me out a lot with all my daily errands, including shopping and cooking. I'd like to receive more days a week. Of the days she is here, it's outstanding. The lady that I have been assigned to is very good. She willingly goes a long with all the projects I ask her to do.

Anonymous_2620

She only comes once a week. I'm out of town, so it's good that someone's coming to take care of an issues my mom has. The first was really good. We had to get a different one because of the change in my mother's needs.

Donna K_8

They made a big difference. Having the same two people throughout the whole services made a big impact. They were communicative. They were responsive. They were helpful, and the caregivers that we had were very good.

Anonymous_2678

I don't know if I want people around all the time. I fall sound asleep, and I don't know what people are doing. No one has bothered me, but I fall asleep so fast. I would recommend them. The ones I have had have been really nice.

Stephanie H_1

They help us the most by providing support during transportation and outings outside the community. I like the consistency of the caregiver.

Benjamin M

They feed my birds. They're pretty prompt and dedicated workers.

Diane Z

Without having care this weekend, I found it almost impossible to survive. I like the fact that the individual caregivers I have are very helpful. I have one who comes five days a week, and she was excellent. I had one caregiver who was great and came on the weekends, but she stole money from me.

Paul H_8

One of our caregivers has great knowledge. She is kind, patient, and she can converse with my husband. Some of the people are really very kind and responsive.

Carol C_9

The caregivers are always there and I don't have to worry about my mom. They have been very easy to work with.

Sheila A_1

It's all been positive. I had general overall satisfaction. I was satisfied with them. I can't think of anything they could improve.

Kristin D

They have allowed me to continue working full-time. They do what I would be doing. It's important to me that they use my feedback. There's a lot of turnover, but that's true of any home health agency. There's an administrator at the agency who has gone above and beyond for us.

Bruce Edward F

With my condition, one of the things is a lack of energy, so it is really important to have help. I like that I can call if there is anything that I am dissatisfied with.

William D

They help the most by being on time and being trustworthy. I like the quality of the services.

Mary G_3

They are taking care of our father when we can't be there. They are reliable.

Anonymous_252

Having someone there while I am at work has been helpful. I have liked their punctuality. When one caregiver didn't work out, they got a replacement very quickly.

Ashley L_1

They provide companionship and socialization. We have had a lot of turnover with caregivers lately.

Richard N_2

They could cure my Parkinson's. They could help me get started in the morning more efficiently. The caregiver they provide is a nice person, and I enjoy having him here.

Anonymous_95

They could've been more flexible and had more time. The problem had to do with time. They disappeared immediately. They wouldn't stay even a couple of minutes if I needed them to because they were not allowed to.

Leonora "Leah" J

They help me with things that I have problems doing. They have good services, they listen to me, and they help me out.

Mia C

I am used to having my usual caregiver, and she is not here everyday.

Provider Response

Ruth R

They have made my life easier because I can have someone take my mother out and not worry about my father. I have already recommended them. I like that there is a two hour minimum and they have always provided someone that is competent.

Tina E

We've had very good luck with the caretakers. They're responsible and I feel good about them being with my aunt. Some of them I've liked more than others, but I haven't disliked any of them. I like that they're professional and I feel like I can trust them in the house. They seem to really care for my aunt. I couldn't have a daily life without them. They take care of my aunt so that I don't have to. They're with her all the time. They're keeping her out of a nursing home.

Nora W

Right at Home has great managers. Heather is very helpful. Right at Home's caregivers help my mom with the everyday things.

Anonymous

Right at Home has caregivers that are reliable and come when they are supposed to. The caregivers help keep me clean and pay attention to my various needs.

Anonymous_174

Right at Home is a very accommodating, and their employees are well-trained. The caregivers are able to help me with all my daily needs. They make life much more manageable for me.

Helen L_1

Right at Home is super consistent. The services made my loved one's life easier because of the homemaking services that they provided and the personal attention that they gave.

Gay G_2

Right at Home is very professional, cheerful, and helpful. Right at Home made it possible for me to go to the doctor.

Anonymous_909

Right at Home is dependable and makes sure there is someone with my loved one, but they don't necessarily send someone who is qualified for what the client needs. Right at Home is not doing a great job with housekeeping.

Provider Response

Julie K_2

Right at Home are very responsive when we have any concerns. Right at Home is critical to my mom's needs because she needs 24 hour care. My mother's caregiver helps by keeping her apartment clean as well.

Frank D_1

Right at Home was extraordinary. They were caring, efficient, and I just thought they were wonderful. The services made a world of difference. It got to the point where I could not handle my husband any more without the services from Right at Home.

Anonymous_399

Right at Home has great services! I lack movement and Right at Home helps me get around.

Julie L_1

Right at Home needs to be more consistent in terms of sending us the same caregiver. We had the same caregiver from Right at Home for over a year and they didn't give us any warning when they stopped coming. It's very disruptive when they send us five different caregivers in a week.

Provider Response

Mary M_18

Right at Home has poor communication, but I think the caregivers have wonderful service. The permanent caregiver makes life easier for me by keeping my mother awake during the day so my mother sleeps at night. I don't have to worry about if my mother has showered or eaten lunch.

Anonymous_516

I have had a few issues with the caregivers not arriving on time. They also claim that they do certain things when they don't do them. The client is limited in what they can process. The caregivers are mostly just babysitters.

Provider Response

Sara Z

I'm happy with Right at Home's services, and they provide me a caregiver for the next day, and this is not easy to organize in my opinion. Right at Home has solved a lot of problems, and I have needed to have a caregiver at certain times. I just love them.

Carl C_3

Right at Home is a reliable company and they do a good job. Right at Home is very helpful because they take care of all of my house tasks.

Patricia R_6

Right at Home provides important services, and it's easy to work with the caregiver sent to care for me. I've learned how to not be so stressed and take things easier. My care is more fun than it is work.

Rachel705820

We got Right at Home for my grandmother. They take her to appointments, help her with light housework, and provide companionship. The caregivers are very good. They gave me 2 hours as minimum time, whereas others are 4 hours. They've been very responsive, and I felt they're very friendly and helpful.

Glenn265555

Right at Home is a very good agency. We haven't had any problems for the past three weeks. They provide light cooking, cleaning, and stuff like that. The caregivers are quite good. The agency tries to be very fair and informative about what they provide.

Nancy Heller

We have been very pleased with Heidi and Anita. They are interesting to talk to, always on tme and very helpful. They are very careful about all that they do. We are really going to miss both of them.

nondee

This is an excellent service that we use to supplement family involvement in my mother's senior care. When driving is no longer possible, and there are concerns with keeping a parent in the home;; this service is an ideal way to keep a parent socializing with someone outside the family, getting transportation to and from shopping, doctors visits, and making sure the parent is doing well not that day. It has also been a blessing having a different opinion on Mom's moods, actions and abilities, as family members can sometimes be partial or blinded by love. The interview process was efficient and caring. The care has been top notch - with weekly written reports given so I can share them with other family members. The billing and contacts have been wonderful; we are always kept informed.