AccentCare Inpatient Hospice Center - Naperville

Cybil Meachem

I would not recommend this provider. During our time of need, we were met with attitude, push back, waiting days for products (i.e. oxygen) to arrive, and when the products arrived, they were old and outdated. The nurses felt cold and heartless. We were recommend this service via Northwestern.

Lisa'

My partner was diagnosed with Covid after his stay at our local hospital so he was sent to the Naperville location versus the Berwyn location. We were not allowed to see him because we were exposed to Covid. He had Covid, he was in a Covid unit. Made no sense to keep us away until we had a negative test. After he passed away there was no administrative person to help us. A nurse gave us a list of companies they worked with before that could handle cremation etc. before we signed up for this company we were told about the music program and how even after he passed, this company would follow up with us for grief counseling if we wanted it. We have heard nothing from them. And the music program consisted of a TV channel. Until I got a negative test, they were kind enough to open the blinds of his room so I could stand outside and look at him. It could’ve been such a better experience for us, as much as it could’ve been when your loved one is dying

thankfulforgoodcare

I am so thankful for the compassion and caring the Holy Cross inpatient team provided for my sweet brother while he was here on this earth. The whole team has been very attentive to my brother and the whole family. The nurses are angels and the social worker really supported us as a family and helped us understand and appreciate this difficult journey with my brother.

Annoyed to say the least

Awful just awful, my daughters dad was there, after he passed things were taken from his room, when calling them they had no satisfying answer for the things missing, shame on them......

Bill544242

They were very attentive to my aunt’s needs and the concerns of the family. My aunt was covered by Medicare. There was a little communication glitch at the beginning, but I would absolutely recommend them.

Dwh

My sister was recently admitted here for her battle with breast cancer and I wanted to thank the staff for the utmost care, compassion and professionalism we could have asked for. As good as they were with my sister, they were the same with everyone who was visiting or spending the night. The facility itself is nicely appointed, the rooms are large which helps accommodate large groups of visitors and the facility has many amenities (Kitchen, Shower, Family Room) for visitors who are staying for long periods or overnight. The facility provides 24hr access and security. The staff truly is a gem which really helps when your dealing with one of the worst moments of life. Thank You!!!!!!!!!!!!!!

scorpio25

My dad's dr and the social worker from good Samaritan hospital suggested and recommended this hospice and location. The facility was nice and overall the staff was nice and caring. Not sure about every health care assistant though. I understand my dad was placed in this facility to pass in comfort. The day before he passed, I went to visit him and he was in obvious discomfort and duress. It was pretty obvious he was suffering like this for at lease 2 hrs. Why was it my role to inform the nurse of my dad's obvious condition. The H.A. at the time didn't seem to understand what her job was and didn't understand what normal wasn't. Not until I informed the actual nurse did my dad finally received some meds to assist in his comfort. At that point and in that condition, I knew he was going to pass very soon. The point of this hospice care was to ensure my dad's comfort before his passing. I believe overall they did a better than average job, but those ~2 hrs of obvious neglect and ignorance was something I needed to comment on. To me, I believed I spared the rest of my family's witness to my dad's suffering.

dominic 1

NO STARS TO RATE MY HUSBAND WAS ADMITTED TO THIS SO CALLED HOSPICE AT 5PM ON JULY 12TH 2013 .....HE PASSED AWAY THAT MORNING OF THE 13TH AT 1 15AM....RN OR WHATEVER SHE WAS DID NOT EVEN RECOGNIZE THAT MY HUSBANDS BREATHING THAT EVEN CHANGED ....I KNEW TIME WAS CLOSE...SHE STOOD THERE AND SAID WELL IF THERE IS ANYTHING YOU NEED JUST CALL ME....ARE THEY NOT SUPPOSED TO BE RN'S OR AT LEAST PROFESSIONAL SOMETHING LIKE YOU MARKET ....THIS IS ANOTHER MONEY MAKING BUSINESS...I AS A FAMILY MEMBER SAW NO COMPASSION AT ALL...1ST WHOEVER COULD NOT WAIT TO LEAVE HER SHIFT..WAS RUDE AND VERY COLD.....FRIDAY NIGHT OF COURSE AND EVERYONE WANTS TO GO HOME....minus one star to rate

Anonymous4204

My dad's doctor recommended them and when we felt that it was necessary to move him to hospice, they contacted them. They worked with the palliative care and it was very nice. It was also covered by Medicare. They worked to make him more comfortable and that was all that I asked for. I believed my dad was comfortable working with them. I only had one concern though, I didn't think they took everything we said to the degree that we felt was necessary. For instance, when he ate we knew that he had a horrible acid reflux and I said something to them about it and my mom did too, and I thought that was pain management. If he was having pain when he ate even a little bit, I thought they needed to work on that. They needed to work on what we recognized as an issue.