Home Instead - Elk Grove Village, IL

Gracie C.

The agency provides personal care & companionship for my family member. The caregiver comes twice a week to care for our Mom. She is always prompt in her arrival & is very open to comply with whatever is scheduled for each visit. The agency is very pleasant & professional. They follow up & are very accommodating to our needs.

Lois

We have found Home Instead very accommodating and responsive. We absolutely love Ann, the caregiver. She is very caring and thoughtful.

DMC957

I find this company to be very flexible with scheduling. I would like to have the same caregiver all the time. The caregivers I have had are always willing to help with anything.

Noble H.

The caregivers were always warm, caring people and we were very pleased with them. The agency itself was extremely pleasant to deal with.

Margery

Everything was fine except the times caregivers showed up was not consistent, care was supposed to be 7 to 10 in the morning and evening. The time they showed up varies. Overall, we were happy with the service provided.

furnfam

The Caregivers have been helpful. I have gotten help with driving to appointments, laundry, meals, showers. Good Service.

-DM

Kim does a great job.

wunchbunch

Very reliable and nice people provide excellent care.

Dennis

Marsha is great! Please take good care of her and keep her around.

Lee

One of the best moves that I made was to register with Home Instead. They are professional and caring. I feel secure in knowing that Colleen will make certain that my appointments and transportation needs are filled. When my doorbell rings and I answer the door, and there stands Stephanie with a warm smile on her face, that's a great feeling to see her. As time goes by and I need more services, it's good to know that Home Instead will be there for me.

Nanny "C"

I have severe rheumatoid arthritis and have had 20 surgeries since 2000. Surgeries have been lumbar spine (2), feet, left knee (5), right femur bone, both elbows, and I still need more surgery. About 2+ years, my weekend caregiver retired. I still had my private caregiver Monday thru Friday. When I could not find another weekend privately, I contacted Home Instead Sr. Care. I needed someone to give me a sponge bath, wash my hair, put on my shoes and braces. dress me, do light cleanup, and help me get some meal prep done, since I have a difficult time cutting and reaching things in the kitchen. My caregivers, after being with me for several months, know the routine very well and I have them for 3 hours in the morning, and then my husband can be with me to help for the rest of the day, and I am functional, even tho I am in a wheelchair. It takes time for this to happen, as my caregivers are understanding, on time, and know what to do next. In summary, I would say the staff of Homestead Sr. Care is very concerned and works with clients to find a good fit for client/patient. They contact you by telephone and come to the home to make sure that everything is going smoothly. The big bonus is that you are still in your own home and familiar surroundings. I appreciate the professionalism I have experienced working with the agency and would recommend them to people who want to remain in their own homes.

Eugene N.

I have had a few occasions to use Home Instead and I have found the staff friendly, professional, and easy to schedule care. The Caregivers have always been on time, friendly,and good companions. I will be recommending Home Instead as the preferred provider. I would give all the caregivers I've had 5 stars.

Knitting Lady

I used Home Instead Senior Care for approximately five months. The number of hours decreased rapidly, but the first two to three months, I was using them very regularly for approximately six hours a day. You work out your needs, like someone who can drive you places, with the caregivers and the people at the office. It was one of my requirements, so the caregiver had to have a car for me to get in and out of. They help me bathe and things like that. I had a number of different caregivers because you do end up with different people. Some were very good, and some were mediocre. The caregivers were all very friendly.

Lorettak

The girls are wonderful. There was only one sent to me who really didn't have the experience to help with putting on my hose. Beata, Susan, Emilia all have been Wonderful, like Angels. I have been very satisfied with Home Instead and will continue to use them as needed.

H. Silverman

I used Home Instead Senior Care on and off for 2 years. The Caregivers they sent were professional, on time, good cooks, and nice companions. The Caregivers would clean for me, do laundry, drive me to appointments, cook meals, really, anything I asked they were happy to help. Angie and I worked out a good schedule with consistency of Caregivers and I always had good communication with any changes that would occur.

Cathie Zeller

I have used Home Instead for the past 2 years. They were recommended to me at a time that my Mom was in need of assistance. They have bent over backwards to help mom with her care. Maria and Leslie are wonderful and go beyond their assigned duties. I would recommend this company to anyone needing reliable and compassionate care.

SandyG.

I depend on Home Instead in Elk Grove Village to help me take care of an elderly friend. With their daily help of Rise and shine and the nightly tuck in help, my friend is able to live in her own, familiar house with her beloved cat! The office staff, as well as the home health aides are very caring and professional. I truly do not know what I would do without them. They are now part of our family! Sandy G.

PLydon

In December of 2012, my mom had a fall and it started a four year decline. At the suggestion of a friend, I called Home Instead and we arranged for part-time assistance for my mom. We worked with Angie McCullough at Home Instead and we were very lucky. She immediately assigned a wonderful lady, Maria, to stay with my mom for a few hours on weekdays. She was with us for about 8 months. Then Beatrix joined us and she took over mom's care for about a year. After that, we needed more extensive care - nights and weekends. We started having 24 hour care for mom and Angie found us a wonderful group of caregivers who were with my mom for two years until she passed away last month. They were all professional and wonderfully loving and patient with her. The primary caregiver, Elyse, who lived with my mom 4 days a week, coordinated her care with the other caregivers (Ella, Ewa and Lati) so they were all always on the same page. She didn't hesitate to try new things to help my mom and she always kept her laughing. They made her last years filled with friendship and laughter. I cannot say enough. We were truly blessed

LucilleM120

My relationship with Home Instead has been excellent. I very much enjoy Diane, we have a lot in common. For years now, we’ve never had a caregiver we didn’t like. I was just talking about that the other day in my community. Now that my husband passed away, my caregiver is like a good friend. I also enjoy my relationship with Kathy and Alina.

Erika S

I am so enjoying having Shana as my caregiver. She is so efficient and we really enjoy each other. She even brings me books that she knows I'll enjoy. Shana is able to get so many things done in such a short time. She's a delight

BenB

HomeInstead has been fantastic!

GeorgeSchaumburg

Both of the caregivers are always prompt and get me on time to brunch and bridge.Both Rachel and Melissa are so pleasant. They are my friends. George G

JeanneF

We've been using Home Instead Care Givers since 2012. Initially for my husband until he passed & then due to automobile accident I am unable to drive anymore. With their help I am still able to make Dr. Appointment, go shopping without placing undue pressure or beeding assistant from my family. I can always depend on Home Instead. Also I enjoy the time spent with my caregivers especially Yvonne who has been with me since 2014 she is extremely helpful & supportive. Jeanne F.

David J P

My mother is 90 years old and suffering from Alzheimer's. Other than dementia she has no aches or pains and takes no medicine. We use Home Instead to provide company to my mom multiple days per week. The providers have been very nice and my mom had no trouble accepting them. This provides some relief for me and my wife as we are the only family she has left. And it has allowed her to stay in familiar surroundings.

Kris625787

We hired somebody from Home Instead, and so far, it’s OK. The caregiver is very hardworking, but she can’t persuade my mother to wash her hair.

Jennifer122191750

My father had Home Instead Senior Care two years ago. They seem to be concerned about getting the right caregiver for him and went through several until he found the right fit. He was very happy with the last one that he had, who was very compassionate. I really appreciated them trying very hard to accommodate his needs and find the right person.

Julie Zych

We started using Home Instead 4 years ago. My Dad was diagnosed with Alzheimers. For anyone that has/had a family member battling this disease knows it can take an army. Well at least for my Dad. He was never the type of person to sit down and this disease wasn't going to stop him. As the disease progressed it was getting harder to keep him safe. Home Instead was recommended and what a Godsend. Kathy Carrico became my lifeline. I absolutel;y adore this lady. Kathy and Alina provided us with caregivers that fit at the right time of my Dad's disease. In the beginning it was a couple times a week for a couple hours. The caregivers provided kept him busy doing puzzles, going for walks, building bird houses, etc. The next step we requested a male caregiver that was strong and would help him up and down stairs, walking and showering. Jobi was so kind to my Dad, kept him safe and provided friendship. Jobi was a 24 hour caregiver at the end and was there with us when my father passed. He stayed with us through it all. Recently I had to call Home Instead again, this time for my Mother. She is sharp as a tack but is having trouble walking. We have started with a few days for a few hours and now are up to 5 days a week for 4 hours per day. My objective is for my Mom to be safe and happy. Mom is doing her errands, getting her hair or toes done and having someone there that will help her be active enjoying the things she likes to do. Home Instead has provided my Mom with the ability to enjoy life. She is starting to joke again, laugh and the time we spend together is more fulfilling. I have recommended Home Instead to others because I truly believe between Kathy, Alina and the caregivers, this team (that I have been blessed to have had on my side) is by far the most committed, caring, and truly dedicated to make a difference in the life of the senior and also to the family. They are angels on earth, which I will always be grateful.

Satisfied in the Chicago area

It's difficult for seniors to accept the fact that they need extra help and care but this agency helped us find the right caregivers. They really listened to the needs of my father-in-law and found incredibly caring individuals to meet those needs. We began with requiring assistance for only a few hours twice a day and then increased the hours as the needs increased. Currently we have a 24 hr. live-in who is wonderful. All of our regular "helpers" have been great at communicating with our family. The previous morning and evening caregivers continue to call to inquire about my father-in-law and one even stops by to visit. They truly became part of our family. We were fortunate that this agency was able to accommodate us in finding a male caregiver for the mornings and later for our live-in request which other agencies were unable or unwilling to do. Our family is now relieved and satisfied and most importantly my father-in-law is happy and safe.

Kathi Reed

We originally talked to Gayle about caregiver services for my 102 year old grandmother. She came to the house, met my grandmother, and set up several caretakers to interview. The caretaker we have most often, Bonnie, is a blessing in disguise. She fits in perfectly in our crazy household, with 2 kids, a puppy, and my grandmother. Unfortunately, eventually we had to reduce the hours for care, but we still have Bonnie on Sundays. She gets along very well with my grandmother and we all look forward to her visits. Thank you to Alina for accommodating our frequent schedule changes. I highly recommend Home Instead Elk Grove. All the caretakers we had were very professional and caring.

Linda121499450

5 stars to both Lidia C. and Rasa V. caretakers of my mom Beverly C.

Linda Alarian

Rosa is wonderful!

Veronica Holl

You're doing great. Thanks Angie. Keep up the good work.

Jeanne Festner

My caregiver Yvonne has been with me thru so many tests and doctor visits. She is more like a friend . Always supportive and caring.

Eleanor Sachyda

I have used Home Instead a few times in the past. I have been very satisfied.

Irene Kole

Maria and Vanessa are the best! Very flexible, considerate, gentle and supportive. I couldn’t ask for anything more.

A Fellow Reviewer31

Susan is an excellent caregiver and Linda is a reasonable alternate caregiver.

Sheryl S

It was getting so difficult to keep my Mom safe at home. I would worry every time she did not answer the phone and I spent a good deal of time running back and forth to her house to check on her. She was also starting to fall frequently doing normal every day tasks she used to do with ease and no one was there with her. She has a medical alert necklace but won't push it because she doesn't want to bother the paramedics! As a nurse for over 30 years, I looked into all options available for us and I chose Home Instead Elk Grove Village. That was over 2 years ago and it has been the best thing for the entire family. The caregivers is great with mom. My mom was resistant to have anyone in her house but the people from Home Instead worked with us and now my Mom doesn't know what to do without her caregiver 3 hours a day. They cook meals, take her to the doctor's appointments ( which are increasing in frequency), light housekeeping, they provide company and so much more. I would never switch and the rates are very affordable. I recommend this company to anyone facing issues of aging parents who might need a little help but wont leave the house where they raised their family. Life got so much easier for my mom and all of us with Home Instead.

BobgCDN

Home Instead Senior Care provides daily in-home care for my 91 year old Mother-in-law. Our caregiver has provided consistent and superior care for the last year and a half. I would also like to add that we have the same care giver for the duration and that her compassion exceeds our expectations.

Caring113143150

We have been using Home Instead Senior Care for my mom since March. So far, the agency is doing fine. The caregivers' work attitude is good. We don't have problems with them. They just basically watch and babysit my mom. The scheduling and billing is working out fine too.

Charlena Kemper

The caretakers are a big help to me. They provide much needed help and relief by assisting with my father-in-law.

Lois Arbanas

Jackie (from Mexico) is very good and caring. I've had her only for 2 days. Nora is very good too.

Dolores Cholewa

They have provided a great deal of assistance to me since I suffered my stroke.

Robert Klimczak

Will do anything for us.

Caring111580950

The staff is super. Always helpful. Colleen's visits give us support. Alena finds the best people to help my husband and me! And of course, our superstar caregiver, Mark. He is the best!

Monica12

Great experience with this company. Gayle and Alicia have been a pleasure to work with. I would recommend this company.

Debbie111526050

Overall, we have been very pleased with care I've received at Home Instead Elk Grove, IL. We've had just a few hiccups along the way, but the staff has been very good in working to solve issues/concerns along the way. Kelly -- the owner -- has been a good problem solver and responds quickly to issues/concerns. Our wonderful caregiver -- Maria -- has been with us for a year now and is terrific, kind, and compassionate. Special kudos to Cheryl -- our former caregiver -- who now works in the office. Colleen and Alina are all great!

Joyce111525350

Rosa is so helpful and a joy to be with. I'm happy to have her as my caregiver.

Marian R.

A good friend of mine hired Home Instead to care for her mother. For almost 1 year I heard Gloria say how wonderful the Care Givers they sent were and how her and her brothers were so greatfull to have found a company that really cared. Just going on what I heard and what I also saw when I visited Gloria's mom I would recommend Home Instead, Elk Grove with out a second thought. They were so caring and compassionate up till the end.

sig

this branch does not have the skill set to care for individuals with the special needs of dementia, as they advertise. their inhouse trainer was at our home twice and knew nothing about lewy body dementia (the 2nd most common type of dementia after alzheimer's dementia). the branch owner also has no problem withing hanging up on you when you are expressing a concern he isn't interested in hearing or not honoring his part of the contract you sign with them. be kind to yourself and use an agency other than this one.

Provider Response

satisfied user

Solid company with top notch aides that really care. Every aid was great. We knew my mom was beiing cared for and loved when we could not be there.

Happy Time

My mother is a client of Home Instead and all us of would be lost without Janet, her caregiver. My brother and I are over 60 miles away and having someone to get mom to her various appointments and give her some help around the house is a true blessing. Mom is over 90 and does not want to leave her home and this help enables her to stay there. I would recommend them very highly.