Heritage Hospice, Inc.

Geneseo

My friend was there for 3 days. There were a total of 7 patients. The majority of the staff is very rude and absolutely no compassion. During their entire shift, he was only checked on twice. When asked if his arms could be dressed because of weeping, the nurse, Marilyn, became very agitated. Later that morning she was aske to please give him some medication. She argued and her response was “she didn’t hear him moaning or groaning” during her 2 second observation, Finally the medicine was administered, the whole point of hospice is to keep a dying patient comfortable, the family should not have to keep on them to give meds. Another employee was heard telling a patient to quit talking to her so she could get her work done. Horrible. These people are dying and need compassion. This staff needs to be replaced with caring, compassionate, nurses.

TSC123

My son is currently under home hospice and everyone has been so kind to my family. My son get the best care when the nurse comes to check him weekly he has an nurse aid come twice a week to help with bath. They are always polite and explain everything as they are checking everything. They are always on time and if they are running late they always call. Any questions I have they answers without hesitation and makes me feel comfortable with trusting them with my son. I recommend Heritage Hospice to any at home patient.

jf2

If you have no other choice but this place, make sure you have someone with your loved one 24/7. This was the worst hospice experience with no compassion or care. Asking for the simplest of care made you feel like such an inconvenience because you pushed the buzzer and needed something. My friend stated the best statement that if she was an outsider looking in, the place is run with the indifference of a morgue in which the occupants hadn't quite passed on yet, rather than a place with compassion to provide a peace and comfort during a difficult time. I will never erase the events and how it all unfolded of the death of my loved one. I will spare the details but feel very strongly that this place needs to be exposed for all that they lack in what they are supposed to be providing. If you have any other option....choose it over this place.

dhjohn316

The facility is not clean. The staff, with the exception of two nurses, are insensitive and rude! Family members are made to feel like they are intruding and are not welcome. I would not recommend this facility.

The Diva's Daughter

So far I have had a wonderful experience with Heritage Hospice as my Dearest person in the World in there in Respite Care. My mother means everything to me and Heritage Nurses, Dr. and Staff Get it! While I needed a HUGE Break to get Living situations in order, Heritage treat my mother with the Love, Dignity and RESPECT, making her days with LIVING life to the FULLEST! She loves the Nurses and Staff like Family. They call her The DIVA there because of her Sassy attitude and Fashionable Style....still liking to Dress up and make herself up daily! She likes to have things a Certain kind of way if ya know what I mean. Lol! I'm glad that I made the decision at a crucial time in Life to choose Heritage to be the Primary /caretaker making her as comfortable and /Safe as possible. Anyone knowing my beautiful Mom knows how Strong willed and independent she is. It takes much PATIENCE and great sense of humor to deal with this Super Diva. She is in GOOD hands and has actually enjoyed her stay as if she was in a Five Star Hotel. They keep it very CLEAN and sanitized which is also Super important to my mother and myself. Heritage has gone beyond my expectations with their Level of Care, Empathy, Professionalism and MOST Importantly, their Honesty! I HIGHLY Recommend them to anyone who wants the Best Care for themselves or their Loved one!

infocola

I lost my grand-father yesterday, October 8th. He was a patient at Heritage Hospice for a little over a week. I called to speak to the medical director regarding my granddad’s death because there was not an exact cause. It took over four phone messages and a note to have the medical director return my phone call and when she did she blocked her phone number and left no return number. I had been caring for my grand-father for 12 years. I was his medical Power of Attorney and had been with him every week and during every hospitalization. Dr. Haley is the first M.D. in 12 years that has treated me like my input regarding my grand-father's care and history meant nothing. She was upfront about her dislike for talking to patients and families personally. She said she preferred for the nurses to be the line of communication, but in my opinion if there is ever a time you need to be able to trust the "healthcare professional" who is caring for your loved one...it is when they are dying. Nothing Dr. Haley could have done would have changed things, but her lack of empathy and concern for her patients for the short time she has them is really unbelievable. 90% of the staff at Heritage is there for the right reasons, but unfortunately the person who is steering the ship is there in title and paycheck only. Hopefully, I will be over to remember my grandfather's final days and not the condescending and uncaring manner she treated me and my family.

Forever grateful!

Heritage hospice is a place of compassion, patience and care. When we decided to take our loved one to this facility not only was the place home-like, but the staff treated us with respect! We got to the facility and thought that we were in over our heads with a decision like this but the staff from the nurses down to the cook (making his favorite food) made us feel comfortable. They allowed us to voice our concerns and then answered all of our questions!!! Which made things clearer for us to make the tough decisions about medicating our father to keep him comfortable and we feel that because we were apart of EVERY decision made that all of the family believe that our father died with dignity and pride and there are no regrets!!! We couldn't have gotten through this most difficult time without Heritage Hospice!! Thanks again.