BrightStar Care of Marietta

Linda N_14

The caregiver is amazing, and she is very personable. They are very helpful and the caregiver is great.

Mickey K_1

We only had them for a few hours before my mother died, but the lady was awesome. The coordinator provided good support and counseling after my mom passed. The caregiver stayed until the hospice nurse arrived. I thought they were very friendly and very helpful.

WAYNE P

She's there for her. They're consistent.

KAREN P

I don't have to be there every day. They take care of my mom. They answer the phones and you can talk to them.

Katie C_5

It was a lifesaver, I was very exhausted and thankful for the nurse. They were very responsive, caring, and professional.

Judy S_46

Sometimes it can be a little invasive, but they are helpful in keeping me company at night. They are very personable. I know them all personally and that makes a big difference to me.

Kery S

She wouldn't be able to be at home if we didn't have BrightStar. I like this agency because they're reliable and they have good people.

DEBORAH W

It has taken a lot off of those who have had to take care of. Every employee that we have dealt with has been professional and met out our needs.

Kimberly M_11

As her daughter it gave me a lot of peace of mind to know someone was there 24/7. I would recommend them because I was thrilled with how quickly they were able to pull people together.

Reginald M

I am very independent and for me to be comfortable with someone coming in and doing what I ask and them meet my level of expectations is huge. I like that the majority of staff are willing to do what is needed.

Kit T_1

She's 102, so there isn't much they can do to have a greater impact. I appreciate their reliability. When I put forth a schedule of needs, they are always able to fill it.

Cathy J_3

The CNAs come unbelievably invested in the care of the patient. They're always prompt and always show up.

James L_37

They stepped in at a difficult time and have helped him out. I like that they've always been receptive and have done what's needed to be done.

JOAN N

It impacts us more than it does for him. Some of the caregivers are wonderful and some of them do the bare minimum.

Randolph D

The caregivers helped us to get around and with cleaning. The caretakers are very helpful and we enjoyed them.

Victor S_5

It has given the flexibility with the services. The agency cares about their clients and they are flexible with the schedules.

JULIE W

The caregiver helped my mom every two hours and did everything that we asked. We only had someone for two times, but we really liked her.

Amy C_10

The reliability and making my life easier and are certainly costly. I like that we get the same aide every day and she is reliable.

Cathy J_2

I had a fall and broke my femur and I am not able to stand to do things. They take care of things that I simply cannot do. They are always responsive and on time. They do whatever I ask them to do.

CAROL M_2

I have needed them when they come so it is very helpful. The caregivers are proactive.

Vera B_4

They helped most by having someone for my mother. I like how they keep in contact and they reach out.

Shawn M_3

They could make it easier by helping with the patients and taking that burden off of the family. I like that they were just responsive and they called us to check in and were very helpful.

Rod K

The agency has given a positive experience in providing the caregivers that we needed. I like this agency because they are very prompt, and they keep their word. When they said a caregiver would come, they did.

Lyubov

When they do work it does help. Better quality of caregivers would help. The quality of caregivers needs to improve.

Anonymous_6825

It has relieved me of a lot of responsibility. The caregiver does tasks and exercises her. They check on their employees all the time and are very proactive.

Anonymous_5984

They should make him do more. They have worked out most of the kinks when we got a provider. We are much better than we were before.

Chistopher K

They kept her company while we were away. They were compassionate, helpful, and organized.

Ann _3

She can't do much for herself anymore. She has dementia and was in a bad home situation. We brought her to our house, and they have helped her feel comfortable. I like that they have good communication and care.

Kyle C

It has allowed me to have time to myself and run errands and do other things that need to be done. I like that they have several caregivers so if there is an issue they have someone to call and fill in.

Mike R_17

They are business like and caring. I like that they are on time, and I like what they do.

DIANA B

The agency has been responsive to our needs. I like this agency because they are professional and quick to respond.

lcutler1970

I can't say enough about both the office staff and the health care workers. I called on a Sunday, never expecting a return call that same day. We had an RN to do intake the next afternoon, who was so thorough! The different aides who came were all excellent. Caring, compassionate and so helpful. We had continuous check in-s from the office staff, making us feel so calm and cared about. Staff was on time, dressed professionally, friendly. We used Brightstar for about a month. No task ever seemed bothersome, too much or a problem. We were impressed from the get go.

Kay S_13

It's definitely helped my wife and me. They keep my mom as comfortable as possible, so she's not contacting us a bunch. I like the quality of the caregivers.

Mike R_18

They help me with things like fixing me meals. I like that they provide good services at the time I need them.

Wanda _1

The provider has helped her by providing consistent care to her. I guess the flexibility is good.

Stuart R_4

They give me free time. They're people are on time and very kind.

Anonymous_6128

The impact has been good. They provided a really good caregiver. I haven't bee with them long enough to really say.

Anonymous_5481

For the nurses that came, I had to really stay on them. They would just be on their phone and I would have to tell them what to do. They can hire more quality nurses.

Jule K

They helped me stay safe. They didn't handle it well when I came out of the hospital with Covid.

Pat D_1

I have an excellent nurse that takes care of me everyday. They are all about taking care of me.

Robin G_5

They seemed to be interested in the job and took precautions. I liked the caregiver that they sent.

Karen B_47

They took a weight off of me. They go above and beyond what they need to do.

Nancy M_56

We've been through a lot of other agencies, but none has been as great as BrightStar Care has. The nursing care we've received in specific has been excellent. It's been so nice to have that for the client.

Seth B

She was exceptional and made a difference in everything for my son. The nurse was exceptional in the care delivered.

Betty B_26

Some caregivers needed to be told what to do and some knew exactly what to do. A lot of caregivers liked to play on their phone. They sent us someone when we needed them.

Greg W_5

The caregiver had an upbeat nature. They were the only provider that would take cash payments. They were willing to try to provide service.

Arlyn C

I think it was very helpful. They helped me the most by positive, uplifting, and made me go to physical therapy. I like that they were very helpful, and they were there for me when I needed them.

Christy W_2

There's not a lot of communication between the company and the family. I wish they had more reliable caregivers. It's a good service, especially for someone who is not as needy as my mom. I feel like I need more help, because my mom has declined.

Carol A_14

He waits for Lauren to come over. He is crazy about her. I have referred people to them already. I would say that they are very compassionate and focused on the people they are caring for.

Allison B_3

They have provided us peace of mine and rest. I like that their people are caring.

Penny L_3

They help with bathing. They send quality workers and keep in contact with us.

Anonymous_4750

I would like them to get him dressed every day and out of bed more. I would like them to do a little more light house keeping.

Michael M_56

For my mother they are critical. She wouldn't be able to function without the caregiver. They are responsive. They show up when they say they are going to. The vast majority of the caregivers have been friendly.

Don Y

They should be more consistent. Consistency is very important to my wife. They could improve the consistency of the CNAs they send by here.

Jan "David" B

They have helped me the most by helping me shower. I would tell a friend that they are very professional.

Paula P_1

The client is 90. The caregivers make her comfortable. She is happy and she appreciates them. When she is happy, I am happy. The caregivers have been excellent. They are high quality employees. I have gotten to know them.

Mark J

They make it easy for me and they come and check in on me. I like that everyone is so friendly and professional.

Tadd S

They helped him with is daily tasks. They could have had consistency in being able to staff him properly.

Anonymous_4398

We were doing it all by ourselves before. Even them just sitting with her helped us. The CNA's were fabulous, but the administration came to the door a couple times without wearing masks. I shouldn't have to tell them to wear them.

Anonymous

They help me with my personal things. They let me do things independently. The people are good. I've been with them for years.

Oakey Joseph "Joe" C

They have provided great caregivers to help me. I like most of the caregivers.

Freddie H

She explains everything thoroughly. They have quality because she takes really good care of me. The quality of her work is outstanding.

Carole M_5

It allows her to stay in her home. I like the ease of connecting with the staff. They seem genuinely concerned about our family needs and my mom's needs. They always arrange appropriate coverage and care to give.

Zachary R

The nurses know what they are talking about. They could stick to the time schedule.

Janet E_1

They help me some activities of my daily activities. I like that the office people know their job and are very friendly and professional.

Patty M_5

They need to lower the price so that I can afford them. Every time the regular person cannot come they send someone else.

Brenda D_7

It was stressful for Daisy because she couldn't get comfortable with them. The agency could not provide one dedicated person every day. We needed someone consistent due to COVID-19, and they brought in new ladies every time.

Lorena _1

They help him to shower and cook. I am very happy with the caregiver that we have now.

James F

They come over in the mornings, prepare my breakfast, and do some cleaning. They provide the request on-time and by professional people.

Shalanda S

It was helpful because they offered home services. I liked the flexibility.

Allen B_2

It didn't severely affect my life because it did not last long. It wasn't positive or negative. They could have found a good match to improve.

Teri S_1

I don't think that everyone follows the start up. I like the support staff and the CNAs have been very nice.

Robert C_42

I don't know what I would do without the services. They have good communication and everyone has been very polite and easy to work with.

Harry K

They made me breakfast. They spoke English with me.

Jane _7

I have problems myself, but I am able to care for myself so what he did for my husband relieved my burden. The BrightStar I connected with originally ended up getting taken over by the master company so they closed it. The lady took over the Marietta company so we made a contract with her and she seemed to be in charge, but I had little experience with her.

Marcia D_1

They help the most by being very engaged with her. They can be a little better with having more consistency with the nurses.

Theo E

Everybody they have sent has been pleasant. I don't drive anymore, so it makes it easier having someone to drive. I wish they had more people because when my caregiver can't come they can't always find a substitute.

Anonymous_3416

They could have sent more qualified people. The people they were sending just didn't show up or care for me.

Anne J_2

They could have been more helpful by doing what they came here to do instead of being on their phone and getting comfortable watching TV. They really need to get sufficient staff before they enroll a new client. They need to have dependable people.

Anonymous_1912

I can stay by myself without them but they make it easier for me to rest. I like the people who come over here. They are all very well informed and very nice.

Daniel M_7

I like that she takes care of me by cooking for me and bandaging my sores. I appreciate that the caregiver is on time and very kind and courteous.

James G_16

They complained about the work that was done. They worked, they could have changed the way they did the job.

Anonymous_1879

They take care of him. They do what he needs. I like that their caregivers are qualified, show up on time, and tell you ahead of time if they're taking a day off. They find another one to fill in.

Elizabeth G_7

They help the most by doing the laundry and mainly being with my husband. They really focus on being with him and staying with him the whole day and supporting him in his needs. They deliver, they are reliable, and people have shown up every day except one. Overall, they are doing a great job.

Wanda

They helped me give my loved one the quality care that he needed. They treated my loved one very well, and the caregivers were great.

Michael S_18

They are here on time. They do what they are supposed to do. I like the caregivers.

Jennifer B_9

They care for my mother-in-law and consider what help we need. They make sure we are doing what we need to be doing. They are really good at communicating and are extremely helpful at that location. They make sure we know what we need to be doing and help us to understand what kind of care she might need.

James B_6

They could give me a permanent person at a consistent time. They could have consistency and no more lack of communication. I always get a different person.

Montalvo

I wouldn’t use this company again. They came out to take care of my mother in law. The CNA came out without having a plan of care so my sister in law had to go over it again. Then the CNA proceeded to go into my mother in law room where she just sat there on her phone never once checking her. My sister in law went to the store and came back a hour later. She asked the young lady how did her mom do and her response was she was fine she slept the whole time. Then the CNA says to my sister in law that her urine smelled very strong does it always smell that way. My sister in law was shocked because my mother in law is always clean. She asked the CNA if she checked her and she no that she didn’t so she left my mother sitting in urine for that whole hour. I can’t imagine what happens to people who do not have their family around. We canceled the service right away. They should be shut down. They only want the money they do not care about the patient. Beware of this company.

Provider Response

Eric B_4

I called them in an emergency situation, and they came and started the services right away. They went above and beyond. They were phenomenal. I like that they were responsive and professional. The staff was kind, and I didn't have to worry.

Louie S

She isn't upset with anyone, so I guess it is okay. It seems like everyone is trying to keep her happy. They are attentive to my wife and she gets taken care of. They look like they are doing a good job.

Dixie G_1

Some of the things that BrightStar allows me to do, I couldn't do otherwise. I recommend to other seniors that when they get to a place where they need hands-on care or help with things, BrightStar would be a good place to use.

Idell B

I like the way that they give him his baths and takes away a lot of pain from him. Right now, they do good work.

Tara C_1

She helped her get a bath and get ready for the days. My mother liked them once she got used to them. They did great with her.

Fred C_3

It was hard having someone else living in our house, but it was needed. It definitely took care of us while my mother was going through her final days. They're very conscientious and went above and beyond to make sure the entire family was taken care of.

Brenda M

She comes in, changes the bed, and gives her a bath. They are providing the same person to take care of my wife each week.

Anonymous_1153

I don't have to worry about my loved one's well being. It is seamless. They come in and do what they need to do, and I don't have any issues. The person that I call is able to get me the right person when I need it.

Keith L

I look forward to the one day a week they come, because I know what I need to get done will get done. Everything I need to get done is getting done, and the quality of the work they do is to my satisfaction.

Michael S_10

They have met my clinical needs with professionalism and friendliness. They are responsive, knowledgeable, and empathetic.

John L_2

They have made my life easier because it's been a blessing. They are prompt and efficient.

Angela A_1

She comes in, does a great job, and is very caring. I would tell a friend that I love my nurse.

Craig A_1

They provide us a chance to take care of the things we have to do and not have to be with her. I like the quality of the caregiver.

Anonymous_21

We are working out the kinks still. Over time, I think it will be better. Their scheduling is pretty rocky and the communication is not awesome.

Joyce _1

It gave me comfort to know that there was someone with my mom. I didn't have to worry about going over to check on her. There was one day the caregiver did not show up.

Anonymous

They have cared for my husband. I like their caregivers. They are willing to do the work.

Kevin G

It gives me a break from taking care of my mom. We never know who's going to be coming. It's always different caregivers.

Paresh P

They haven't made a difference, but have done more at making him feel comfortable doing his day-to-day things. I like their communication, willingness to help, how they and try to find fill in aides when someone can't be there.

Lori D_1

They are there with her and help her get up and go to the bathroom. They are dependable, compassionate, and they meet my mother's needs.

Odene W

They allow me to do other things without having to worry. I can go to work, run errands, and do other necessary things for my mom. I like the caregiver that we have from BrightStar Care. My mother is elderly, and the caregiver is very patient in the way she interacts with her.

Belinda J

BrightStar Care frees me from having to take my wife on errands such as doctors appointments. I like that BrightStar Care is very dependable.

Anonymous

The caregivers could be more punctual. I think BrightStar is great and we have had them for a number of months now. I don't have anything that is outstanding. They come in and get the job done, but there are issues that could be better. They have been helpful.

Cheryl A

Everyone that has come to my house is very kind and helpful. They are willing to help me. They listen to what I say and they help me do what I need to be done.

Cindy D_4

They are quick at getting a caregiver out to help. They helped her by making sure that she was eating and taking her medicine.

Clair K

BrightStar Care has been extremely responsive to my needs. When I was trying to start their second engagement, they initially thought they couldn't provide staff, which was upsetting to me, but when they realized that, they went to extraordinary lengths to find someone for me. My father lives in a different state and with his mobility issues, I didn't feel that I could return home until we had someone to look out after his safety. I feel he is in good hands so I don't have to worry.

Jay G

My caregiver was compassionate and listened to me. She was very adept to helping me with medications. It came to the point where I really didn't need care anymore.

Joseph L

They have good people that work for them and they are professional. It helped me to move forward instead of backwards, so things didn't pile up around here.

Faith B

The quality of the caregiver that comes to take care of me is outstanding. I had one small issue with the company, but it was quickly resolved. Since my caregivers have been coming to give me my medication, I haven't been sick at all. They have helped me be well enough to take care of my husband. The caregiver absolutely expands my house with her personality and care.

Charlotte _2

BrightStar Care's caregivers are excellent and they go through a lot to make sure the caregivers are matched well with clients. They go above and beyond. BrightStar Care took a load off of me because they took care of my mom. They took her to doctor appointments too.

Anonymous

I think they could do better by having nurses that can do more to help a person. I need wound care and it is hard to get the nurses certified. My life has been easier because I know that I have to get regular blood work and if they did not do it I would have to go to a doctor to do it.

Carolyn E

I had a caretaker that was really great that helped me out a lot. I actually had an eye doctor appointment where I was pretty blind afterwards. It was nice having someone help me walk and stuff.

Pam L

BrightStar Care has an efficient office, and they try to do their best for their customers. They have very helpful caregivers. I don't drive anymore so I receive transportation services from BrightStar Care. Most of the caregivers I have are very good.

Candice C

I had to essentially train the caregivers. It was like having a stranger come in the house every other day, so it was not a very pleasant experience.

Morris "Buck" T

BrightStar Care employs fantastic people. They're very compassionate and good listeners. They listen to everything we have to say. They give us suggestions for how to improve things and improve my loved's quality of life. BrightStar Care's services have been a massive impact for good. They have given my dad back his dignity and ability to live by himself. It's a dramatic improvement in his quality of life.

Monica H

The caregivers were very professional and on time to my home. I had the caregiver to prepare the meals and so I didn't have to worry.

Ruth S_5

BrightStar Care is very dependable. They don't leave me hanging. BrightStar Care helps the most by making it easier on me; I don't have to worry about my mom.

Carol D_5

BrightStar Care has just done a good job for me. My mother would be in a nursing home if BrightStar Care was not here!

Nancy S_5

The caregivers they sent from BrightStar Care were always very nice, sweet, attentive, and companions to my mother. They are always there to help. BrightStar Care took a lot of pressure off of me. I knew I could turn my mother over to them and that they were responsible for her.

Sandra D_2

I would recommend BrightStar Care because they work to make sure that they have someone in place that can assist with our needs as they have arisen. The services from BrightStar Care have been helpful and have allowed us to maintain the structure of our daily lives as well as possible.

Hilda B

BrightStar Care is a good, trustworthy company. BrightStar Care has freed up my time and helped with my mother's needs.

Carol R

My Dad has had in-home care for several years as he has become less and less able to do things for himself like cooking and dressing. He has low vision from glaucoma and macular degeneration as well as moderate Alzheimer's. I searched home help agencies and liked what others said about Brightstar which has franchises in many areas. I interviewed the owner and the person who assigns caregivers, a former registered nurse in this franchise, and was very impressed with her manner both with me and my Dad, and her thoroughness. The price in my area was $16 per hour with no minimum number of hours per day or week. What's useful to know is that the more hours you need, the more likely you are to get the best caregivers and keep them. Although we did not have anyone who was unqualified, some were better fits for my Dad's needs than others, especially in cultural background and temperament. Don't be shy about telling the agency you'd like to try someone else if you're not entirely happy. We tried 5 or 6 caregivers before settling on 2, one for weekdays and one for weekends. I now use them for fill-in because I've hired a full-time caregiver who works directly for us.