Innovative Senior Solutions Americus, GA
231 West Lamar Street, Americus, GA 31709
4.6
(71 reviews)
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Reviews of Innovative Senior Solutions in Americus, Georgia
4.6
(71 reviews)
mechelleb
1
|
July 21, 2019
I tried to like this company, I really did. They have awful communication skills and never seem to know where exactly their employees are. They were very professional at first and seemed to set themselves apart from the other companies in the area that I've had bad experiences with. However, the types of people they hire are just awful. Your employees are an extension of you. It doesn't matter how nice and professional you are ,if your employees are rude and lazy then that tells me exactly what type foundation your business is built upon. I truly believe that they have no idea how their employees act when they are in people's homes. The sheer disrespect and lack of common decency is mind boggling. If they have to wash a dish the client used, they're upset. If they have to wash clothes, they're upset. If they have to change a bed the client peed in, they're upset. I can't count how many times I've been told that they aren't maids. I understand they aren't maids, I have never once said they were, but if they can't do even the minimal task of washing dishes or clothes (that all belong to their client!) Then what exactly is there purpose? They come to your house hover around while you do all the work and then sit and play it talk on their phones while ignoring the clients calling for them or trying to talk to them. We've had aides call out of work because it was raining hard. I'm sorry but if I called out of work for anything less than severe weather, I'd be fired. We've had aides leave early because "it looks like it'll be dark soon and I don't like to drive at night". I mean seriously, these situations have actually happened. We've had aides say that they only work 2 or 3 hours and didn't have enough time to feed the clients and bathe them, we had to pick one. Clearly this company hires whoever they can get, they'll anybody who walks in off the street and can strung two sentences together. I hope potential clients see this review and take it to heart. Take everything I've written into consideration before allowing these people to step foot in your home and lay hands on your loved ones.
Eleanor M
5
|
February 15, 2019
When they come, I am secure and I have no doubts that she is being taken care of. She is on time, she does a good job, she is very courteous, and I like the way she presents herself.
Kimberly J_1
5
|
February 14, 2019
They make sure that their home attendant matches. They help by making sure that the home attendants are there when they are needed. They do their best to make their home attendants match the needs and the wants of the client.
Anonymous
4
|
February 13, 2019
They take me to the grocery store and I am able to get what I need. The girls I have had are good girls, but I had one that they took away from me who got up and did what she was supposed to and tried to go beyond.
Charles F_4
5
|
February 12, 2019
I lived out of town, and since I wasn't able to be there, they filled the void for him. I liked that they were flexible. They were prompt to come out, and their workers were good.
Henry F
4
|
February 12, 2019
The service they do is good, and they help with things that I need. They could improve on cooking things that I like. I am happy with my services and my aide.
Lucille T
5
|
January 30, 2019
They are here on time, and that is the main thing for me. I like that they are on time, prompt, and do anything that is asked of them.
Virginia H_4
5
|
January 30, 2019
They clean my house. They make sure that they are on time and do what they are supposed to do.
Gussie H
5
|
January 30, 2019
She comes and cleans the house for me, and that is all. The lady that comes to clean does a good job.
Eris B
5
|
January 7, 2019
The young lady that comes to my mother's house is attentive to her, provides company for her, and is a comfort to her. They were easy to deal with in the beginning.
Lovaine P
5
|
January 7, 2019
They have followed through with getting everything assigned. The help that we receive is what we've been looking for. They've been very responsive and have helped us with difficult paperwork.
Wendy B_1
5
|
January 7, 2019
It helps me out a lot. I get my bath and my house cleaned. They are good and take good care of me. They get my needs taken care of.
Geraldine T_1
5
|
December 19, 2018
I can't stand up too long because of my legs so they will help me. They check in with me regularly. The mentors will drop by when the person is here to take care of me and make sure they are doing what they are supposed to be.
Carol G_5
5
|
December 5, 2018
They help out whenever they can. When I'm sick, they're there for me. They're on time and they care about their patients.
Anonymous_1053
4
|
December 5, 2018
On the days that my loved one works with them, they speak more clearly. They are willing to help with my requests, and pay special attention to helping the client talk. The provider could have more activities. They have a lot of activities but they are pretty scattered, so more organized activities.
Dorthy F
5
|
December 5, 2018
They help me quite a bit. They are here cleaning up a little bit. I would let them know how friendly they are.
Andrew C_3
5
|
December 5, 2018
They don't interfere with my life, and that is good. I like the quality of the sitters that they send.
Mary Gene R
1
|
November 28, 2018
It was a negative impact on my life because I had to get someone else to come in and clean so I could pass inspection. My aunt wanted to use them, but after I told her what happened, she isn't going to use them.
Carlos W
5
|
November 28, 2018
It's easier for me to get things done, and they help me with house stuff. It's nice, peaceful, and all good.
Eula P
5
|
November 28, 2018
The caregiver is excellent, and she is always here. They could keep the people they hire as permanent people.
Hattie Mae J
5
|
November 13, 2018
I appreciate their time and that they give her baths. The employees need more experience.
Bessie W
5
|
November 12, 2018
They keep me from going to the doctor as much as I was going. They are good, they're nice to me, and they do what they promise to do.
Willie M_1
5
|
October 31, 2018
They have been able send some good help. They try to get me what I need.
Georgia D
5
|
October 29, 2018
On weekends, I have to go places. They are here so that I can do what I need to do and still make her comfortable. I like that their service is really great. If a nurse can't make it, they always make an arrangement to cover me.
Susie M
5
|
October 24, 2018
They make sure that my mother eats. That's the most important thing they do. They are really caring towards my mother, and I appreciate that.
Sarah S_2
5
|
October 12, 2018
They make my life easier by picking her up and getting her to appointments on time. When I get home from work everything is done. I like that they are very friendly.
Joann L_1
5
|
October 12, 2018
They help her with her bathing, dressing, and then some light household cleaning. It relieves many burdens for the whole family. They are very professional. Every person that has been in our house has been very concerned, compassionate, and hardworking.
Mary W_7
4
|
October 12, 2018
Some of the services are not what I expected, some of the only things that I like that they provide is getting me out of the house to go to the center. Some of the services I would recommend them for, but they need to train their caregivers more.
Angeline W
4
|
September 27, 2018
They are able to provide caregivers during the day for her. They do a good job for my mother.
Elnoria S
4
|
September 20, 2018
They should do what they say they are supposed to do. They should do what they say they will do and they call to let me know what is going on.
Gloria I
4
|
September 18, 2018
I had a stroke and can't walk. The most important thing is to get my floors cleaned and help me get into the shower. They could be better about caring for the clients. My caregiver is out, and they don't have anyone to cover for her.
Qutisha E
5
|
September 12, 2018
It gives me a relief. The nurses are very nice, polite, and caring.
Ethel W_1
5
|
September 12, 2018
I am not sure what I would do without the company because I can't do anything on my own. I know couldn't make it without the company. The caregiver I have is always on time and does what she needs to do.
Edna H
5
|
August 29, 2018
When I'm not here, I feel comfortable leaving her with my mom. It gives me a break. The help that they send is very compassionate and skillful.
Teresa B
5
|
August 29, 2018
They make sure that I have everything that I need. They have excellent care.
Kim
5
|
August 6, 2018
Innovative Senior Solutions offers just about anything. They care for people who can't walk and take care of hygiene, cleaning, running errands, and taking them to doctor's appointments. Everybody who has assisted my mom has been very friendly, takes care of everything, and is aware and cautious. My mom really enjoys their company. The billing is very prompt and there are no hidden costs. If the caregiver can't come, they're right on top of handling it. They have a night service that handles anybody who calls in after the regular business hours. They're very organized.
Ida P
5
|
July 25, 2018
They've really been helping my loved one a lot. They help by just being there and talking to my loved one. They don't ignore. It's more like a family rather than someone coming in and sitting with my loved one. The two main aides that come in are really good with her. They do what they are supposed to do and I have the aide the same time on most days. When we had a different company, they came at different times and it was confusing, so I like that they come on a regular basis.
Lillie S
4
|
July 25, 2018
They have made life easier by just being here with her. I can go and do part time work. The two ladies that come here do a good job. I like the way they take care of my mom and the patience that they have with her. They understand her and I like the way they handle her.
Sarena D
5
|
July 20, 2018
They help with various things. They help well. They are good to have when I need them.
Dorothy E
4
|
July 12, 2018
They should have known their job better instead of being told what to do. Not all of them were that way. They could have used the same caregivers every time.
Ann & Fred T
5
|
June 26, 2018
They're helpful by taking care of their responsibilities. They are attentive to details.
Jean M
5
|
June 21, 2018
They help me with my shower, meals, and they drive me where I need to go. They are doing a good job because I like my caregivers.
Annette F
4
|
June 21, 2018
I'm able to go to work and do my job now. They could greater impact me by giving more hours. My mom had two different nurses, and the younger nurse came in and she didn't like it.
Billie B
4
|
June 15, 2018
I am able to go out of the house and do things that I need to do. I would it like if they could come more often. They have all been extremely good with my mother.
Charlie Bell S
4
|
June 12, 2018
They're not allowed to do medication and she is not capable of taking her medications. I realize those are the policies, though. I like the fact that the sitters I have dealt with are on time and are very helpful.
Gerry A
5
|
May 25, 2018
They've been great help. As far as I know, they are good.
Virginia W
5
|
May 25, 2018
They do the things that we agreed on, such as coming three days a week and cleaning. She will do whatever I ask her to do. The caregivers taught me how to get in the tub, wash myself, and care for myself.
Pauline H
5
|
May 25, 2018
They have compassion. I am not able to take care of myself as far as cooking and bathing and things, the aides come and do those things for me. They make adjustments to fit my needs.
Daisy W
5
|
May 24, 2018
When they come out, they make me feel good. They have helped most with my food. I would say it is good because the people are good personalities and are always up to doing things.
Wanda L_3
5
|
May 22, 2018
I don't have to worry about how I am going to get tasks done that are hard for me. They are very efficient, they are on time, and I always have an explanation and notified if the caregiver can't make it.
Dorothy S_8
5
|
May 14, 2018
They've been good to me. They come and they do what I need. I can just say that they were good.
Anonymous
4
|
May 14, 2018
They are there so I am able to get out of the house and keep myself in good health, but I would prefer that the sitters interact a little bit more with my loved one. In my case, I can always get a sitter if my regular sitter is not available.
Grover M
5
|
May 14, 2018
They help out with housekeeping. They do good at taking care of my husband.
Diane W_5
5
|
May 14, 2018
They provider is okay. They help me. They are good and they get the job done. I have nothing bad to say about them.
Felicita J
5
|
May 14, 2018
My caregivers are doing what they're supposed to be doing. I have one caregiver during the week and another during the weekend, and they come when they're supposed to come. I've gone to other agencies, and Innovative Senior Solutions is the one agency that has met my needs. And they have been there for me. They have always made arrangements to make sure that I have someone to help me get ready, and they keep up with my appointments.
Francis B
4
|
April 24, 2018
It's convenient. I can set the hours. It gives me the flexibility to leave.
Ola Mae D
5
|
April 24, 2018
They're dependable, the people they send out are prompt and on time, they present themselves well and their presentation is good, and they make sure that my mother has everything she needs. The most positive thing for us is that they're able to accommodate us.
Emmett H
5
|
April 24, 2018
I would tell a friend that Innovative Senior Solutions is dependable and they usually are on time. They have helped me in every way.
Mamie P
5
|
April 21, 2018
I know the owner, the family, and the workers of Innovative Senior Solutions, and so far, I've had satisfactory results. It's easier for me to take care of my grandson while someone comes in to take care of my mom.
Mary D
5
|
April 19, 2018
They make sure they are on time and do the right thing. They come in and feed me, and they help me get dressed. They make it good for me.
Helga H
4
|
April 12, 2018
They call and let me know if there are any changes. It's made a big difference, but the last couple of weekends, I didn't get an aide. I talked to the weekend nurse, and they told me that the caregiver had gotten sick.
Shirley E
5
|
April 12, 2018
I like their nurses and I love every one of the nurses, and the staff is very good. I normally lay in bed all day long, and I get up more when they come. We will go outside and walk around.
Willie D_2
5
|
April 12, 2018
We had an awesome caregiver because she went the extra mile to make sure he was taken care of, comfortable, and that we were satisfied with the services. Them coming in helping with my father was a big help for me and my husband because it took a load off of us and I needed to work.
Lillie Pearl H
5
|
April 12, 2018
They do good work. They clean my mom, make her bed, and cook her breakfast. She helps my mom get out of bed and they help her walk since she can't walk by herself.
Anonymous
4
|
March 21, 2018
They are flexible and want to work with me on the scheduling and the caregiver. It gives me great peace of mind knowing that someone is watching my loved one.
Chiquita S. B
5
|
March 21, 2018
They come here to help my daughter and they do a lot of things for her. They are always there for her, so when I have things to do, I can do them.
Flossie Bell D
5
|
March 14, 2018
I would like to see more experienced caregivers. They give me time to go do personal things as they watch her. They clean and wash for her, sit with her, and help her go to the doctor's office.
Mary L. A
5
|
March 14, 2018
I like the staff from Innovative Senior Solutions. They are friendly and any time I need them, they are there to make sure I am being taken care of. The services help me to get around easier.
Odessa F
5
|
March 12, 2018
I have good communication with the agency. My caregiver understands what she's doing. I don't have any problems, and my caregiver knows what she's doing.
Shayta W
5
|
March 12, 2018
The home care that I have been receiving is good. They have really good people. I have no complaints. We have good communication.
Eddie G
2
|
March 12, 2018
They aren't doing much of nothing. They are doing nothing right in the home anymore. They should come on time, do what is right, and clean properly. The caregiver I have now can't cook and can't clean. They could do what is right.
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Services and Amenities of Innovative Senior Solutions in Americus, Georgia
Resident Requirements
- Allows Patient Transfers
Companionship & Escort Assistance
- Companionship Services
Health Services
- Companion Care
- Memory Care
Licensing & Inspections
- Background Checks
- Staff Drug Screening
- Sex Offender Checks
Therapies
- Stress Management
- Validation Therapy
Ambulatory Assistance & Accessibility
- Transfer Assistance
- Mobility & Wheelchair Assistance
Family/Caregiver & Relocation Services
- Family Communication Services
- Transitional Care
Housekeeping & Maintenance
- Maintenance & Repair Services
Staff Training & Qualifications
- Staff Driving Record Check
- Staff trained in memory care
- Reference Checks
Transportation & Shopping
- Transportation Services for General Shopping
Bonds & Insurance
- Is Bonded and Insured
Fitness & Wellness Programs
- Fitness Opportunities
Personal Care
- Bathing Assistance
- Toileting Assistance
- Dressing Assistance
- Personal Care Assistants
Care Management Services
- Residency Confirmation
Additional Amenity Information
- Range Of Services: Adult Day Care, Personal Care Home
- Training Areas: Customer Service, Leadership Training, Proxy Caregiver Training, Mentorship, Alzhemier/Dementia Training, Hoyer Lift Training, CPR & First Aid
- Payment Options: A.C.H., Longterm Care Insurance, V.A.
- Licenses: Private Homecare Provider
About Innovative Senior Solutions in Americus, Georgia
Transforming the Care Experience . . .
At Innovative Senior Solutions, we believe that caring for seniors is our purpose in life, and it is the calling of each and every caregiver and nurse that work with us. Our care team is led by nurse professionals who have both personal and professional experience caring for older and disabled adults. We are dedicated to creating a caring, compassionate, and comforting environment for each client we serve, and that begins with the caregivers we hire. We understand how important trust and honesty are when you are inviting someone into your home to care for a senior loved one, and we take that trust very seriously. Every nurse and caregiver that we employ must pass a thorough background check, drug test, and in-depth interview process before becoming a part of our team. We also ensure that all our care providers are well trained and supervised so they are confident in their work and you can be confident in the care they provide. Innovative Senior Solutions employs over 100 highly skilled caregivers, and our agency has provided over 500,000 hours of caregiving in the communities of southwest Georgia. We are always committed to growing and improving our services.Help seniors by writing a review

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