Home Instead - Leesburg, FL
216 N 3rd St, Leesburg, FL 34748
(800) 558-0653
Verified Partner
4.7
(10 reviews)
Photos of Home Instead - Leesburg, FL
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Reviews of Home Instead - Leesburg, FL in Leesburg, Florida
4.7
(10 reviews)
Bob S Iowa
5
|
November 23, 2021
Home Instead has been providing ongoing care to my mother for several months and do an amazing job! My mother refers to the staff as "her angels" and I am thankful everyday to have such caring and compassionate people taking care of my mother. They are not just employees, they are friends, and part of our family! Without Home Instead, I don't know what I would do for in home care. The entire organization is tremendous and I highly recommend Home Instead! They are kind, trusting, and go above this being a job. They truly care about their clients and are dependable with my mother's best interest in mind. Thank you Home Instead for all you do! Bob
Very Satified Customer
5
|
November 9, 2020
My father is a brittle diabetic and we started using Home Instead after he had been hospitalized for a stroke. When he returned home he was very weak, unsteady and needed some assistance. I work from home so I was able to view the care he received first hand. The company is very family oriented. They seem to really care about the customer and their situation. All my care givers were friendly, caring, on time and very helpful. And an extra bonus - they helped clean my house, particularly my father’s room, bathroom and sitting area. I had to stop using Home Instead because my father improved and really did not need their services anymore, but if that ever changes, I will absolutely use them again.
VPF
5
|
March 20, 2019
Excellent agency that meets your needs and expectations regarding the caregivers and quality of care . I have a caregiver for my spouse 40 hours during the week while I work . My spouse is bedbound therefore requires total care with all ADL's. Caregivers always arrive on time . Agency goes above and beyond to set you up with a caregiver that will meet you needs. Agency always available to answer any questions/ concerns you may have even on weekends.. Great service excellence . The entire staff is very professional and compassionate .
T.King
5
|
September 2, 2018
Typically our experience was different than most in that the care was not for someone who couldn't do things. In fact he is still able to do quite a bit and I wasn't prepared for setting up schedules that would include things he was able to do. The caregiver has shown her patience and love for us both and patiently helped with memory challenges for him both written and verbal. She is very prompt and the agency has been responsive to any requests we have made. Thank you Home Instead.
Heather L
5
|
October 25, 2017
Home Instead takes the time to carefully match companions with the individuals in need. We have a great relationship with our Mom's companion, she is genuine and extremely helpful.
Michelangelo
5
|
February 27, 2017
I have appreciated their willingness to work to find appropriate caregivers and level of care-giving. for my wife.
Earl553146
5
|
July 11, 2016
We're using Home Instead right now for my wife. I haven't had any problems at all since they've sent me all good people, and they've been a great help. Now, I'm having them 24 hours a day. They send out the bill twice a month. I am happy with them.
C. Grassano
3
|
December 8, 2015
If I were only rating the actual caregivers, I would have given them 5 stars our of 5. I hired this company for my 87-year-old mom and she has grown very fond of the ladies who come 3 times a week during the day to help with light chores, provide companionship, get her to doctor's appointments, and just make sure she is safe & secure while I am at work. BUT the fault lies with the person, Susie, who apparently does the scheduling and has been less than satisfactory in her dealings with mom. Despite being assured numerous times that mom would not be subjected to a revolving door of new caregivers week after week, mom still has complete strangers knocking at her door at 9am saying that they've been sent over to care for her. We get the feeling Susie does not care even a little bit whether mom (or I) are pleased with her company's service or whether we continue on as clients. She didn't even bat an eye when, after yet another complete stranger showed up at mom's door this morning, we fired the company on the spot. So beware .... the care is superior (kudos to all the ladies mom encountered) but the administrators are less than trustworthy.
Provider Response
Greetings Ms. Grassano, Thank you for your kind comments and superior rating of your mother's CAREGivers. Finding the right people is the most challenging part of what we do.
Most importantly, thank you for letting us know of your concern regarding multiple CAREGivers arriving to serve your mother. I am grateful you have given us another chance. I have personally discussed your concern with our General Manager, Quality Assurance Specialist and Staffing Coordinator. Our desire is the same as yours which is to have the same CAREGiver on a consistent basis and if a change has to take place that everyone is notified. I apologize this did not initially happen in your situation. We identified where our process broke down and have strengthened our resolve that customer service must be the cornerstone of our business.
?Thank you again for trusting us with your mother's care.
Caring93120950
5
|
August 28, 2014
A friend recommended Home Instead to us. Their care and service were impeccable. We are very pleased with them. The caregivers are friendly and knowledgeable. The caregiver did a good job.
Caring 5812
4
|
January 30, 2013
I was very impressed with the gentleman from Home Instead Senior Care that came in and talked to me. We've been using them for about three months now. The people who comes in are very efficient. They provided companionship and light housekeeping for my father.
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Services and Amenities of Home Instead - Leesburg, FL in Leesburg, Florida
Ambulatory Assistance & Accessibility
- Transfer Assistance
- Mobility & Wheelchair Assistance
Family/Caregiver & Relocation Services
- Family Communication Services
- Transitional Care
Personal Care
- Bathing Assistance
- Toileting Assistance
- Dressing Assistance
Care Management Services
- Residency Confirmation
Bonds & Insurance
- Is Bonded and Insured
Fitness & Wellness Programs
- Fitness Opportunities
Staff Training & Qualifications
- Staff Driving Record Check
- Staff trained in memory care
- Reference Checks
Transportation & Shopping
- Transportation Services for General Shopping
Companionship & Escort Assistance
- Companionship Services
Health Services
- Companion Care
- Memory Care
Licensing & Inspections
- Staff Drug Screening
Additional Amenity Information
- Agency: Each Home Instead franchise office is independently owned and operated.
- Range Of Services: hospice support, Alzheimer's and other dementias care, chronic conditions
- Training Areas: the aging process, building relationships, Alzheimer's or other dementias care
About Home Instead - Leesburg, FL in Leesburg, Florida
Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.
Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support. Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent. What You Need to Know About Home Instead- Founded in 1994 in Omaha, Nebraska
- More than 1,000 locations in over 10 countries around the world
- Offers in-home personal care, nursing care, dementia care and companionship for seniors
- Home Instead is known for its kind, well-trained Care Pros and individualized care plans
- Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
- Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety
- Help with mobility, including standing, grooming, walking, and getting in and out of bed
- Medication reminders
- Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
- Grocery shopping and assistance with other errands
- Light to moderate housekeeping assistance, including laundry
- Transportation to and from appointments or visits with loved ones
- Regular companionship
- Assistance in establishing a stable daily routine
- Meal preparation
- Positive reinforcement
- Assistance with social skills
- Transportation to and from appointments, errands, and visits with loved ones
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