BrightStar Care of Colorado Springs Colorado Springs, CO

Darlene H_11

It changed my ability to do things. They could've sent more therapists, but my insurance didn't cover it. I like that they were accessible.

Walter F_7

They have been very good and helpful for her life. They always answer our questions and they are diligent.

Anonymous_1713277663

There is an inconvenience of having to be home one day a week, but the nurse is outstanding. I get what I need and there is no worries.

Brian C_12

The nurse is taking care of my needs promptly and adequately. I like that the office is very responsive and any need I have.

Georgia "Paige" M

They have helped the most with grocery shopping. The caregiver I have now is consistent.

Judith F_2

It makes you have a better home life. Everybody is nice and does their job.

William_2

One of the main questions I have is if Brightstar can take him to appointments. I like their availability.

Louise M_6

It made me not be nervous about getting my husband up and into bed. They are dependable and the caregiver is wonderful.

Coral M

They helped the most with showering. Kevin was fantastic.

David 'Weldon' W

They have helped the most by always being here on time and take care of the task we set for them. I would recommend them because they are very efficient and take care of any problems we have.

Connie S_10

They help cheer me up, and that helps me a lot. I have wounds that need tending to, and they help me with those so that I can feel better. I am pretty satisfied with the service they have provided. I like that everyone is really nice and helpful.

Gordon C_4

Depending on who it is, they help with personal hygiene and all other kinds of things around the house. They all seem to be caring people.

Kent S_2

At first they came out wonderful, but could've been more consistent. They didn't have enough staff, so they couldn't meet our needs with weekends and evenings.

Bettina L

The provider has helped me the most with communication. One thing I like about them that I'd recommend is the staff they provide.

Cynthia _6

Mom doesn't get out of the bed. I like the caregiver they sent out.

David S_69

They've helped me the most with their timeliness and their knowledge. They don't have large enough staff to be able to react to things.

Hannah H_1

I feel like it has been a positive impact on my life. They have been on time and done everything I ask them to do.

Anonymous_7535

It varied a lot from person to person who came in. It was just poor communication. If they could improve in communication.

Christopher "Christine" D

They give me the shots I need. I would recommend them because they help me.

Michael C_39

They clean and help me go shopping. They are very proficient and always willing to help in any way possible.

Steve B_20

The services were positive because they were on time and the caregiver on Thursday was really great. I liked that the agency was dependable and had caring employees. They also paid attention to detail.

Dennis S_22

They send different providers to come out and help, the client fell and hurt his leg and the caregiver does a wound care. Everything seems to be going okay.

Leslie B_13

They were able to bathe and give her company. They tried to accommodate our needs.

David C_61

It's been significant, I had major back surgery and it's been really helpful. I would recommend them. They are all hands-on. There is a lot of time taken to make sure everything is going okay.

Anonymous_7156

The most helpful was them reaching out and getting someone quickly. I like the quickness and responsiveness of their team.

Chris _6

We have only been using them for a little over a month and but we get along. They are very responsive.

Judy F_10

The agency has helped the most by relieving me and allowing me to take care of my son and go to the gym. I like this agency because the proactiveness.

Catherine L_7

Sarah, the CNA, has training that helps relieve my pain. I like that they have medical personnel as caregivers.

Anonymous_6988

They could have their employees do more. They sit around and watch TV. They don't offer to help unless you ask them to do something specifically. They will wash dishes in the sink but not dishes on the counter. They can improve on getting more proactive help.

Edward D_10

They care and put me at ease. I like the fact the nurses care about us.

Anonymous_6933

They charged me full price even if the caregiver left early, and I couldn't keep track of it or do anything about it. The caregivers didn't do much for me, they just sat around and waited for directions, but I didn't feel well enough to tell them what to do all the time. They need to have better caregivers. Some of them had their own health problems, so they couldn't help me properly.

Lawrence "Larry" S

They are good with my schedule and the caregivers are good at following the checklist I provided for them. I like that the caregivers are very reliable.

Linda _12

Brightstar has helped Robert the most by caring for his needs and as well as teaching us tips that we need to look for while she's not there. One thing I would share with a friend about Brightstar is about how wonderful and her knowledge is very vast.

Edward "Ed" D

It helps, and they send the right people. We like Aaron, the guy that comes. He is very good.

Geoffrey G

I do not have to tell them to do anything, they just do it. I have a lot of cancelations. Many of the caregivers are calling out frequently. They cannot help me if they are not here.

Debra Ann F

She has helped me a lot, she had helped me with daily tasks. I like that they are very friendly.

Jim S_36

The aides would do cleaning. They are compassionate.

Scott S_11

They make the beds, sweep, and clean up the kitchen. I like their punctuality and thoroughness.

Cynthia S_11

They were there and they filled in, when we needed them. I like their consistency and that they are dependable.

Larry V

It has helped the most having someone here to watch my husband. I like that they have been very helpful.

Kevin _2

They made it positive by being very attentive his needs on a daily basis. I liked that they were easy to work with and that they were responsive.

Al E_1

They completely helped us in a situation. They have always been prompt about answering questions and problem solving.

Anonymous_4706

I have only one caregiver, who is familiar with my care. I would tell a friend that I have a wonderful caregiver.

Delores S_2

The caregivers have helped the most by providing companionship for my husband, who is in a dementia state. I like the people that come in to be conscious of the needs of my husband, like walking and playing games. I have recommended them to friends who are in need of services.

Tracy C_4

We had the same caregiver for 24 hours for 3 days. My mom was released from Hospice, and I needed care immediately. They were phenomenal with getting me setup quickly.

Phyllis P_6

The caregivers could a greater impact if they actually showed up. They need more communication between the people that work in the office. I had been told a couple of times somebody would be coming over to take care of my husband. They didn't come at all, and they didn't notify me. I was not happy about that.

Tamara R

It helped me to get out when needed. They could have been better with their staffing, but they tried hard to do it.

Ruth B_1

He is good at doing exactly what I need from him. They need to have more contact with the clients.

Aliene P

They could not always provide caregivers when we needed care. I love the caregivers. They are all kind and knowledgeable.

Erin & Kenneth N

I have recently had some life changes and they helped out. They have been really reliable and helpful.

Candace J

They keep him happy and entertained. I got a girl who had a flat tire. Instead of sending someone else, we had to wait for her to fix her tire. I was late for my appointment.

Tina Brown

We have been with BrightStar Care since January 2020 and had no issues until the new owner and new office staff started a couple of months ago. We contracted for 24/7 care for my elderly parents. We were also supposed to have nursing support every 60 days to make sure the care plan was still good, but I haven’t had a nurse visit in the last 6 months. BrightStar started with being unable to cover 4 -5 hour a day, one day left them alone for 7 hours. Usually with an hour notice or staff wouldn’t even show up. After I gave notification that we are moving to another agency they stopped trying at all to fill the final shifts. The office staff of Alycia and Amy has been unprofessional and uncaring.

Amber R

They have been on time and have been efficient. They're available, on time, and get things done.

Kristi S_1

They provide the care that I can't when I am not there. They were very adaptable, they mobilized really fast, and they were flexible.

Laura A_6

They were just here to babysit. It helped us in a pinch. They were very courteous and kind.

Becky F_3

The services provide someone to help wash my mother's hair, which she didn't want me to do. Th ladies who have come have been very kind to my mother.

Shelley A

It's freed up me and how much help my loved one needs. It's been helpful to have someone in the home with them. They are very adaptable when our schedule changes. They can pick up a shift.

Anonymous_4630

They help get things out of cupboards that I cannot reach. They could improve things cost-wise. It is awfully expensive.

Joyce S_17

She comes to make sure my husband takes his blood pressure and makes sure he doesn't have any swelling in his legs. Laurie comes here and she is super nice and we enjoy having her come by.

Martin III E

They make sure that you are safe and well taken care of. They pay attention to you and make sure that somebody is always there on time.

Maggie S_2

The nurse knows how to provide the service. They provide very quick services for my home infusion.

Susan H_49

They're there so I can work and it gives me peace of mind. My mom has been really happy with having the same person.

Janet D_9

They seem to be willing to do whatever I ask. They have very capable people, but sometimes it's hard to have so many fill-ins during the summertime with my husband having dementia.

Matthew J_1

They help me shower, and do the laundry, and chores around the house. I like that the caregivers are so polite and friendly.

Jessica S_5

The flexibility of scheduling is making my life easier. I like their consistency, if my nurse cannot come see me they are more than willing to find me another nurse to keep me on schedule with my prescription.

Lynda L

Anytime I need something they are there for me. They don't put me off. Their people are nice and caring. I love them.

Mary B_91

They call me and make sure I know if my nurse is coming and always make sure I have one. They are outstanding and they care about me.

Anonymous_3497

The caregiver took her to lunch, the store, and other places. She listened to Margaret and was a good companion to her. I liked that BrightStar was professional, did a great job, and that the caregiver showed up on time.

Rita S_5

She doesn't need too much help, but they are always there to do the right thing. Their service is very nice, and they have been helpful all along.

Anne R_11

They watch out for him and make sure he's safe. They're good at communicating and have great staff.

Robert A_20

I have them once a week and when they are here they do errands for me and they have always been excellent. I like the people who they employ and I have had good home health care and services.

Tom K_9

They helped the most in providing companionship to Martha. I liked the good service that BrightStar Care provided.

Jane B_14

I am sure it helps. They keep an eye on him while he gets dressed and has showers. They are dependable. We trust them.

Heather M_2

She has become a friend and she is always on it and accommodating. I really love my nurse who is fantastic and willing to work with me on anything.

Angela M_4

They have a lot of great people working for them. My dad's cognition goes in and out day to day, and most of the people are flexible in what is going on with him. I like that they've been really willing to be flexible with what I've needed.

Katlyn G

She was always on time and she never canceled on me. I was able to go to work because I had her there. The caregiver was great. She was knowledgeable and my daughter really liked her.

William C_31

I am blind and they are able to do house work for me and take me out for walks. They are on time and send good quality caregivers.

Susan M_28

They could have done what was agreed to happen. I made a list and I do not know if they looked at it. The office personnel was excellent and they were timely and got back to me. But some of the CNAs would do as little as possible that would be done and they would be out the door. Once they finished with what they needed to do they wanted to leave.

Arletha "Jene" C

I have one caregiver causing a disruption with the other caregivers and they are not doing anything about it. They could pay attention to complaints.

Lois S_11

They showed up on time and were awesome. Everyone they send out here has been very professional.

Anonymous_3483

They take care of the CNA and care provider needs. Home health care is kind of expensive no matter how you look at it. Sometimes I would recommend more assisted living.

Kelly Y_1

I was happy they were able to fill in when we needed them. It was just average. Nothing stood out particularly.

Anonymous_3210

They come once a week to clean and do the laundry. I don't like the change over of people all the time. It's hard to explain things over and over.

Anonymous_2906

They really help me out on a daily basis. They help me a lot. They should be more consistent when scheduling and filling positions.

George V_1

They have helped me the most by getting me out of my assisted living home, so I can see what is going on in the world. They are dependable.

Robert M_9

I don't have hands, so I can't do anything for myself. I absolutely need the services. I got sent a caregiver, and now I know that she can't be here. I can't live with the inconsistency. I just found out today.

Kay F_2

For the most part, they were outstanding. There were a few people who were below par, and they no longer work for them. They helped the most with companionship. They were always prompt to respond when we needed something.

Olga S_3

They were there to help with my needs. The last caregiver I had was very knowledgeable of her job. She was very nice. If they can't come out, they should speak to me or leave a voice message.

Debbie P_2

It has been important to keep my parents in their home, which is a big desire of theirs. They have been very open. I have been able to work with them easily.

Robert B_32

They get her out of bed with the lift and into a wheelchair, they clean her room, comb her hair, and do the changing. All of these things have helped. I like their reliability. They always have the staff show up on time.

Maggie F_1

They provided child care. They are very easy to work with, and the caregivers were good and worked well with the kids.

Marion P_2

I can relax now, and my house is always clean. I have a super caregiver, and the office staff is very helpful.

Patti H

They helped me, talked with me, and tried to keep my spirits up. The people sent over here were awesome. They helped me out a lot when I was down.

Diann D

I liked the physical part. They helped her get dressed and get to the bathroom. Later on, she needed some bed care. She was confined to a bed. The physical care helped the most. They were very caring. Their caregivers were compassionate and very willing to take care of an elderly person.

Tana B

They've helped by providing transportation. They've so far arrived on time to get me to my appointments, which is important.

Lee M_3

So far it has been very good service.

Ruth M_8

They have made life easier for me and have made life worth living another day. I like all their services, and that they do what I need. BrightStar Care is a very good organization, and once they see the need is there, they try to fix what needs to be fixed. They will do whatever they need to do in order to make things right. I have had nothing but good results from them.

Wanda D_1

I didn't get them until the last couple days of his life. I couldn't have done it without them. They were perfect. They knew what they were doing, and they were efficient. They were calm and sweet. I loved them all.

Jenny T

I'm able to go shopping, go to lectures and classes that I want to attend, and I'm able to go and have lunch with a friend. I'm able to do things just for me, knowing that my daughter is in safe hands. They are flexible and I like the caregivers that they have sent. I've been very satisfied with them.

Tom H_2

It helped because I had someone here so I could go to work. They had a lot of different people in and they cleaned, cooked, and did errands.

Joe H_8

It's allowed me to have some respite time to get out and do things for myself and clear my mind. They're willing to work with me, are flexible, prompt, and they are kind and courteous.

Larry B_4

I couldn't deal with it because I have depression and anxiety problems. They do good work, I just couldn't afford it. They were very thorough, quick, and nice people.

Anonymous

I trust them, so I can leave and do things. They are scientific and know how to do the medical transfers.

Gerhard M

There is someone there to make sure my loved one is okay. They do what they say they are going to do.

Lisa P_6

They really just helped with getting all of his daily living tasks taken care of. I liked the personal care they provided.

Amanda B_1

A caregiver puts lotion on his body. They are observant about his needs. They change his clothes. I like a lot of the caregivers they send over. I would say more communication from them would be nice.

Charles F

They were on time and concerned when my blood pressure would fluctuate. The caregivers were very professional and they had personalities that fit the profile.

Susan G

They let me set my own rules for when they can and can't come. We love our caregiver. They basically go through my meds and make sure they don't conflict with each other.

Cynthia M_1

They've been very reliable and let me know when there's been changes, and they've been very accommodating and that's awesome. On the weekends, they help me do the things that would usually take me 5-6 hours.

Glenn F

I really enjoyed that they were always able to provide a caregiver when I had to leave on a short notice. The only thing was that I would l have liked them to be more communicative with me about caregivers.

Vicki S

BrightStar Care keeps moving my scheduled day for care around. The services, when I have them, make my life easier by allowing me to have the ability to move around.

Bernie S

BrightStar Care is very reliable and does a good job in the things that they do. BrightStar Care has made my life easier by caring for my mother so that my wife and I could have our personal time.

Velma R

I would recommend BrightStar Care because my caregiver is super. If I need to change my schedule, then BrightStar Care is pleasant about changing that for me.

Elena N

BrightStar Care is very polite and treats me very well. The services have given me outstanding caregivers.

Barbara S

BrightStar Care is a very trustworthy company. BrightStar Care makes my life easier by allowing me to get out and do what I need to do while they care for my mother. I wouldn't be able to do what I do without their help.

Andre' M_1

Depends on the caregivers on the good work of BrightStar Care. I'm sick of having new caregivers each week. BrightStar Care has made my life easier because I have some disabilities and they help a lot.

Desaussure "Des" B_1

The services that BrightStar Care provides me is fine. The most helpful aspect of my services is my caregiver helping me with my laundry.

Norma S_5

I would recommend BrightStar Care because when my caregiver is not able to come they call me at least a day in advance and they give me a choice about who I would like to have. They'll choose someone and send them and if I don't like them, they will change them. So I don't have to accept anyone into my home that I don't know or who isn't up to my standards. I can't get by without my caregiver. Well, I probably could get by without her, but my life would not be enhanced, it would be diminished. She's a nurse and she'll explain things to me about aging and if she doesn't know the answer, she'll look it up. That's like having another daughter in my house!

Rick P

I really enjoy the caregiver that BrightStar Care sends out. The services provide what I need.

Caring113112350

I was familiar with the work of Bright Star. It was great. The person who came to help my father was wonderful. I have no complaints at all.

Melissa3

My mom had to go into a rehabilitation facility after a leg amputation. When she came out of the rehab, we needed more medical than just companionship because of her situation. Brighstar Care provided a reliable, kind, caring and yet firm CNA. The cost per hour is less than what we we're paying for an in-home companionship and yet we also have a CNA that help continue her therapy. It's been wonderful for us. It was a good match to what we needed, and we also needed somebody who can get along with my father. My dad has Alzheimer's, so getting in a routine of showers or hygiene is a challenge. He's a retired flight instructor in the navy. The CNAs husband is a pilot in the air force, so there's a common connection there that my dad is drawn to. It's good to know, for peace of mind, that we have an intelligent person, a CNA that we can trust. She's quick to call us if she has any questions. Brightstar Care listened to what we wanted when they did the assessment, and they did an excellent job. I have no complaints. Somebody is always calling to follow up to make sure everything is going smoothly. They're very accommodating if we needed to change or add hours. If we have questions, someone is always there to answer the phone and we never had to leave a message. It gives that confidence to my mother. That's important. It has been great.