Right at Home Ventura County, CA

Ron T_6

They give me a chance to get out of the house. I like the person that I have because she's reliable.

Lynda W_3

They helped me learn how to use a walker and make my bed. They are very friendly and willing to do anything I ask.

Anonymous_4388

One thing the provider does is provide caregivers that are on time and on the day I need them. One thing I like about the agency is they are nice and on time.

Anonymous_6750

We're having difficult with the taste of the meals. They could communicate better.

Randall H_2

The providers are good at communicating. They seem to be pretty responsive and well run.

Patricia H_39

Right now, it is out-of-pocket every other week, and it has alleviated all of my stress about getting housework chores done. I was managing quite well until this year, and as time has gone by, things have deteriorated further and further. I have very bad balance, obesity, and balance problems, and I use a walker and cane in the house. To get any job done becomes lengthy and tedious. I had to split the chore of cleaning my kitchen floor into two or three sections. It requires certain balance to get the trash bags in, carry it down the stairs, and throw it out, and there are some precarious angles. Getting light housework done is extremely beneficial for someone like myself. The owner of the franchise seems to know people, and he makes very good judgments about hooking up help or care to the particular patient. It is very personalized. As with all things, you are working with messy human beings, so if you are getting 80% - 90% success rate, that's pretty good.

Provider Response

Martin B_6

I lost my wife, and I've been alone for a long time. Pat comes and cheers me up. She's a good person. I like the lady who comes twice a week.

Provider Response

Susan L_30

This agency has great caregivers. My mother loves her caregiver. This agency has great staff. I feel comfortable with them.

Susan S_58

I like having someone be able to take me out. I like that someone comes to me and does service here.

Terry B_9

They do anything I need. They are able to work with me well as I improve. They are responsive. The caregivers are professional and well trained.

Ed P_1

They clean, cook, shop, take him to physical therapy, and keep him amused. I like that they are reliable and the people are very good. We are getting excellent care.

Harold L_3

They check up on us and make sure we are okay. Daisy comes to check on us. She said whenever we need her she will come. I like their accountability for the caregivers. They are reliable.

Patricia B_31

They gave me my caregiver that I wanted. I love the young lady they sent.

Ginny B_1

The services have helped me with shopping. This agency sent me a wonderful caregiver.

Frank & Elfie S

I don't have to cook. It was outstanding. The people are really nice.

Chuck C_4

This agency should improve their communication; they're unprepared. This agency should have better communication with me.

Anonymous_5281

The caregivers are very nice and will do anything I ask. They take me to the store. I like their caregivers. They turn on programs for me which I like.

Jim T_7

They allow me to do my usual chores and get some rest. They are understanding, attentive, and responsive.

Joy J_3

They watch her very carefully. I find the people that they send are kind.

Valerie W_5

She helps with things around the house that I can't do. They are very reliable. They do what I need them to do. They seem to know what to do.

Anonymous_4433

There isn't much they can do to make my life easier. They have given me some good advice.

Wally L_1

I do not necessarily need the services but they are good. I would recommend because this agency is consciousnesses about their jobs.

Gloria K_5

It was very stressful. They said someone was scheduled and they didn't come. They need to improve the consistency of care and communication about scheduling.

Angela T_3

They found me a girl. They are on top of it. They sent me a really good caregiver. They are very efficient.

Evelyn E_2

They aren't here very often, but when they are, I would like the caregivers to better inform me on what the doctor I would like them to lower their pricing and to have better billing.

Rina S

I have someone at home all the time. We like the boss and how he explains things.

Gary A_3

They helped me the most by having someone here to help with my mother. I really liked the person that they sent out to help us. They were very personable and worked well with my mother.

Linda T_16

The person that they send over is very professional and always on time. She is very courteous. They have been real good at providing somebody for my wife.

Ron and Marti W

They allowed my wife and I to get out and spend some time alone when my parents were living with us. It gave us a needed break. The personnel was fantastic. They found us someone who knew the importance of wearing a mask around our parents.

Bob Casa

I have been a customer for two - starting my third year. I am very pleased with all elements of the service provided. The care giver assigned to me is an A+, the management is professional and the office staff always helpful. I have recommended this company to my friends needing home care without reservation. fully satisfied.

Anonymous_3416

They ensured my father's safety. They worked well with my father.

Anonymous_3336

They provide all the services that were required. The caregiver was there for my loved one in case she ran into any trouble. We are pretty satisfied with their services.

Bob H_9

They have helped me by taking care of some of my needs with food and a few items around the phone. I like the service they give me. It has been good and what I've needed.

Herb S_1

It depends on which caregiver it is. The caregiver we have now is great, but it took four different people to find them. Sometimes the communication is lacking. When I have needed to reach someone, sometimes I can't and have to leave a message. They don't answer my emails very often.

Robert L_10

They help the most by taking care of my legs. I have some injuries on my legs. I think the lady that comes is a wonderful helper and takes care of all the needs I have.

Kate D_1

I wouldn't be able to go to work. I am able to continue to do the things for her and my business. The scheduling communication could be improved. Personally, I like to know who is coming, and we have had a few issues. I like who they are sending, but the scheduling is a little difficult because we need someone so early in the morning.

Don L_4

They could have more caregivers available for me. I like the caregiver that they send me.

Anonymous_2074

They freed me up to do what I need to do. The young lady that we have with my loved one on a regular basis is great, but when we've needed extra care, I know it's hard to get great people.

Anonymous_1870

They can be more prompt in getting the things to our caregivers when they need them and the stuff to us when we need it. Their office staff is overloaded and not as efficient in calling back and keeping us posted as they could be.

Earl B_2

It is going to give me more free time. I can't compare because I really haven't used any other agency. The hours I was asking for were very difficult but she was very helpful and she did get me those hours.

Phil G

Everything was fine, but they didn't have much of an impact. They were pretty much on time.

Dianna V

She desperately needs the caregiver now. They need to be more consistent so she knows when and if someone is coming. I have a problem when the caregiver can't show up. They don't provide a replacement.

Julie P_5

They take my mom around and do things I don't want to do. They do what they say they'll do.

Chuck R_1

They made my life easier by being here and doing what they were supposed to do and they gave me a break. This was our first experience and I was reliant on them to provide qualified people who were professional and prompt.

Anonymous_962

The caregiver is good, but they don't take initiative. They just seem to be under resourced for what they've promised, and they don't seem to be very well organized in the office.

Provider Response

Kathy F_2

I work, so they provide someone, which is what I was looking for. I like that they stay in touch, and they are always available.

Yvonne K_2

They have provided some activity and exercises into his routine which he really needed to improve his health. I like their flexibly in the scheduling and the person they matched my dad with.

Robert N_1

They helped me get around and recover. I like that they showed up on time.

Thomas O

My loved one couldn't do without them and she has always been a loner. It was difficult to have people around but she really likes who they sent. It has made a huge difference to her life. I really like who they have. I like the women they've had and they did a very good job. They are very caring and the woman who is there certainly deals with all of that.

Darlene M

Sometimes they have been short of people, and so there are some that they have sent who have not been our favorites. They are not perfect. No one is, but they are very good. They have sent us good people. There are some I do not care for, but they have some good people.

Jeff785037

I specifically told Right at Home I needed someone that could help me with my wife who was paralyzed on the right hand side, someone who would be able to pick her up, put her on a wheelchair, or on the bedside commode. They said they had someone specific in mind that they thought could do that. When the lady showed up, she was a very nice Filipino lady, very small but petite. Absolutely no way she could pick my wife up physically, and she also informed me that that was her first day working for the company. They did not send me someone capable of doing what I asked for in the first place. I called the company after her first day here and they said they would send somebody new on Thursday. On Wednesday afternoon, I got a call asking if it would be OK if the lady they were going to send me could come in on Friday instead of Thursday, and I said that it was fine. On Friday at about 11:30, I got a call telling me that she wasn’t going to be able to make it at 12, our agreement, and I told them that we were done. I called the head of the company, and I told him not to bother. On the positive side, I never did get a bill, so we got 4 hours free from them.

Provider Response

Dennis219

We used Right at Home for my brother, but he had passed. I found that he had young, inexperienced caregivers. They were not very aggressive as to control on my brother. My brother was an alcoholic. He got upset if they would not take him to the bar, so they would take him to the bar, which was something that they not were supposed to do. They could improve on having qualified personnel to do the job at hand. However, the management were great people. They were attentive to what was going on, but I found out that both the caregivers that were sent to him were not what he should have gotten.

Provider Response

Minnie2

I really enjoyed Theresa's company. The only problem is that she isn't available more hours than I needed her.

Rich5

Right at Home has helped take care of my parents for 6 months. I live 2500 miles away and it has been indispensable to have the help. Phil and Brenda have gone the extra mile to help them several times. Patty worked daily one on one with them and I couldn't be happier.

Rich4

The primary caregiver (Patty) is very commited to her work. My parents really love her. My Parents have had some after hours emergencies and Phil and Brenda have taken care of the problems. This is very important to me because I live 2500 miles away.

Laurie19

Phil and Brenda were extremely caring and efficient in working with us. Karina, the caregiver was wonderful with my mother. We will not hesitate to use Right at Home again when the need arises.

Katie4

I received excellent care from Right at Home folowing hip replacement surgery. Patty from the Camarillo office was my care provider. She was energetic, friendly, efficient and very skilled in all areas of personal and household care. Brenda the community liaison, coordinated my care with efficiency and skill. I am very satisfied!