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Home Instead - Palm Desert, CA
73-726 Alessandro Dr, Palm Desert, CA 92260
(800) 558-0653
Verified Partner
4.1
(16 reviews)
Photos of Home Instead - Palm Desert, CA
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Reviews of Home Instead - Palm Desert, CA in Palm Desert, California
4.1
(16 reviews)
Bob Stiff
1
|
October 1, 2024
Extremely disappointed with quality of caregiver. Couldn't complete any task without mistakes. Poor quality of care in all areas.
SRCali
2
|
January 5, 2024
This review has been on hold for about two weeks. I kept hoping someone at the Home Instead office would step up and give me a reason to give 5 stars, or even 3. We met with Christina from HI at our home on Monday 12/18 to go over our care needs and what HI could provide. We felt the meeting was thorough and Christina was very professional and helpful, so we paid a $500 deposit for care to start nine days later, on Wednesday 12/27. Christina shared that someone from the office would reach out by Wednesday 12/20 with details on the caregiver. By Friday 12/22 no one had called, so I called them. The agent told me "We're working on it" and that Christina would call me back. But again, no call. Finally, in the afternoon of Tuesday 12/26, the day before care was to start, I got a call from the office to "get answers to a few questions" so that they could assign an appropriate caregiver. It was very disconcerting that a caregiver was not already arranged, and that the questions they asked were the same ones Christina asked more than a week before. About an hour later the office called again with the name and details of the caregiver. They also said the office would call the next afternoon to confirm that the caregiver was a good fit and help with any changes we might need. The caregiver arrived on time Wednesday morning and reassured us that she was very experienced with dementia patients. What?? We'd already explained the situation to HI twice - my mom is recovering from abdominal surgery but sharp as a tack. How did they select this caregiver, and what had they told her? It's been more than a week since then and STILL no call from the office to see how things are going with the caregiver. I want to stress that that the caregiver has been WONDERFUL; she is the ONLY reason this review is higher than 0 stars. Thankfully my mom is recovering well, to the point where we no longer need the caregiver's services. I'm sad to part ways with her, but I'm glad we're no longer working with HI.
Dusty Sue
5
|
May 10, 2023
Wonderful care for my spouse. We’ve gone through several agencies and caregivers but were so happy (and relieved) to find HomeInstead! Sayra is a fantastic caregiver and HomeInstead a wonderful agency. From the scheduling, supervisor, billing and everyone we’ve interacted with … professionalism in every aspect. Can’t recommend them enough!
Elizabeth and Ed Aitken
5
|
April 18, 2023
We have been very pleased with the caregiving service. Since we went to a fixed schedule with Darby, my mom’s health and emotional state has significantly improved. Darby has been exceptional at organizing my mom’s medical requirements, handling emergencies, and providing important emotional support.We consider Darby part of the family. The interaction and response from the Home Instead office has been good when handling scheduling requests. Overall, we are very happy with the service. Elizabeth Aitken Ed Aitken
Margaret Banasiak
5
|
September 13, 2022
I am a family member overseeing the care of my cousin. I live in Canada and had to get homecare set up from there with only 4 hours until my relative was sent home from hospital. I researched and found Home Instead to have an excellent rating. I called and spoke to Krystina who was helpful and reassuring. By the time my cousin arrived home, Ceceila was there to greet her and provide assistance. Being in Canada, this provided the security I needed to make sure my cousin was cared for until I could arrive myself. We have 24 hr care set up with excellent caregivers. After having the service for a week, we hand picked the caregivers my cousin loved and the service accommodated our request without any hesitation. The caregivers are on time, reliable, professional yet friendly, caring and top notch where skills are needed to care for my cousin's needs. Cecilia, Rose, Kimberly, and Sunait go above and beyond to make sure Marilyn is comfortable, happy and safe. They all have a great sense of humor and interact well with Marilyn as well as with me. We don't see Alysa or Alexandra as much, but they try their best to keep Marilyn positive and comfortable as well as did Lily when she was here. The agency is lucky to have these dedicated, empathetic caring and skilled individuals as part of their team. Hopefully the agency provides incentives to retain such excellent employees as our successful experience thus far has rested upon the wonderful care workers taking care of Marilyn. I would recommend Home Instead to others at the blink.of an eye and I have already done so.
Frank Zbacknic
5
|
July 9, 2021
Home instead care is the way to go! Shivanni in scheduling tends to do a great job of any shifts that need to be changed for me, it’s never an issue and always a quick phone call at that. Irish In QA is amazing! He often stops by to say hello and assures my wife Mary’s needs are met completely. As for Alissa who’s been our caregiver for the last four months has done a beautiful job with Mary, she’s absolutely fond of her always coming in with a smile. Pride yourselfs on the caregivers who put love into their work everyday as it does not go unnoticed.
Carla McRee
5
|
May 29, 2021
I had extreme needs for both my aging parents simultaneously. Home Instead staff were compassionate and empathetic to the stress I was under and helpful to assess the needs of both my parents and myself. The administrative and caregiving staff were professional, accommodating, and very, very caring, becoming like family that I really needed around me during a time of grief and overwhelming priorities. I have had to utilize care giving companies in the past for other family members. Home Instead far outshines my other experiences in service, dedication and true care both for the patient and the family caregivers!
Steve in Palm Springs
5
|
March 18, 2021
My care giver was always on time. He was very friendly and happy to assist in any way he could. He is a real credit to his company. They, in turn, are very professional in all their dealings and great to do business with. Responsive must be their middle name!
Trachel
5
|
November 25, 2020
The caregiver works the hours/days he says he will work and is always on time. If there are any areas of concern regarding our family member, the caregiver always contacts us. The agency was able to provide a caregiver very quickly when we needed one and the caregiver has worked out extremely well.
RBe
5
|
February 20, 2020
Communicating with the office was easy and efficient. They listened well, so establishing the type of care I needed was great. I needed someone to transport me to and from a medical treatment, and briefly look after me after that treatment. The person who helped me was pleasant, efficient, patient, and prompt. He listened and understood what I needed. I could not imagine him doing a better job. I would strongly recommend Home Instead based on this experience. Even this statement does not fully express my satisfaction for the excellence of care that I received.
Berickson828
5
|
November 26, 2019
We are so very grateful to the team for the care, compassion and grace you showed our family. From the start of the process we felt safe and comfortable. Our day caregiver Martha was so kind, wonderful and loving. Janet was absolutely perfect for the evening shift. She was spunky, sweet and very committed to care. Both felt like an extension of our family. Although Babs passed so quickly - it was a long fought battle. And we are grateful she is out of pain. Thank you for being there for us.
stampnsnip
5
|
July 1, 2019
Home Instead provided services for my father. The aides were helpful and attentive, always friendly. Very professional in their duties. Aides were on time and reliable. All interactions were professional. You need to be clear with the scheduler about duties you wish aides to do with patient. The agency was forthcoming with all requests.
Susan
4
|
June 5, 2019
My mother has a caretaker from Home Instead Senior Care. It's OK. There are things that we requested that are not being done, but the caregiver is very sweet and she tries. Meal prep sometimes isn't done, but she may be following orders from my mom. I need them to call me or my brother first if they feel that my mom isn't making the correct judgment, but it seems to be working out pretty well. The agency contacts us when they have a question.
wack14
1
|
July 15, 2017
We had a scheduled time for my father with a caregiver for the first time. Showed up late and was unprofessional. Asked if we can get the time back since he was late. He said no. He didn't take responsibility for himself or nor did the company.
bear208
5
|
January 3, 2017
When I started with the Home Instead Senior Care from Palm Desert, CA I was slowly going down down hill, not being able to keep up with my basic needs due to health issues, but with their assistance we have made great progress towards maintaining a solid life now. Their assistance has been a God send....
Kathy531360
4
|
July 10, 2016
Home Instead has been excellent. We have them watch over my mom, make meals, and give medication.
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Services and Amenities of Home Instead - Palm Desert, CA in Palm Desert, California
Ambulatory Assistance & Accessibility
- Transfer Assistance
- Mobility & Wheelchair Assistance
Family/Caregiver & Relocation Services
- Family Communication Services
- Transitional Care
Personal Care
- Bathing Assistance
- Toileting Assistance
- Dressing Assistance
Care Management Services
- Residency Confirmation
Bonds & Insurance
- Is Bonded and Insured
Fitness & Wellness Programs
- Fitness Opportunities
Staff Training & Qualifications
- Staff Driving Record Check
- Staff trained in memory care
- Reference Checks
Transportation & Shopping
- Transportation Services for General Shopping
Companionship & Escort Assistance
- Companionship Services
Health Services
- Companion Care
- Memory Care
Licensing & Inspections
- Staff Drug Screening
Additional Amenity Information
- Agency: Each Home Instead franchise office is independently owned and operated.
- Range Of Services: hospice support, Alzheimer's and other dementias care, chronic conditions
- Training Areas: the aging process, building relationships, Alzheimer's or other dementias care
About Home Instead - Palm Desert, CA in Palm Desert, California
Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.
Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support. Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent. What You Need to Know About Home Instead- Founded in 1994 in Omaha, Nebraska
- More than 1,000 locations in over 10 countries around the world
- Offers in-home personal care, nursing care, dementia care and companionship for seniors
- Home Instead is known for its kind, well-trained Care Pros and individualized care plans
- Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
- Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety
- Help with mobility, including standing, grooming, walking, and getting in and out of bed
- Medication reminders
- Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
- Grocery shopping and assistance with other errands
- Light to moderate housekeeping assistance, including laundry
- Transportation to and from appointments or visits with loved ones
- Regular companionship
- Assistance in establishing a stable daily routine
- Meal preparation
- Positive reinforcement
- Assistance with social skills
- Transportation to and from appointments, errands, and visits with loved ones
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