Senior Helpers North Bay

Kim

I have been using Senior Helpers for maybe three or four months now. It's wonderful. My parents both need help, not just my father. We tried so many caregivers, and finally I called Senior Helpers, and they listened to everything I told them about my parents. They provide help with all meals, light housekeeping, driving to appointments, and shopping. It does seem even like helping my mom learn how to use her new smartphone and those kinds of things, she has been really helpful with that, too. My parents are very comfortable with her. We have been pleased. I'm happy to recommend them.

Provider Response

Richard

I have been using Senior Helpers for three months now. They're for my wife. My experience with them was very satisfactory. They are very professional, they're on time, and they keep me abreast of what's going on. It's mostly companionship that they are providing my wife with. Of course on the side they do housekeeping and things like that. They provide her with assistance, they might take her to the store or take her to short walks. Just somebody around to watch her to make sure that she doesn't fall down and hurt herself. So far, she has been comfortable with them. We've had three different ones so far and they have all been good.

Provider Response

Melissa

My mom is using Senior Helpers. We have been with them for five years now. It's great. We have a steady schedule and everything; it has been very easy. With few initial adjustments and getting everything fit together, now it has been easy. In the beginning, they were providing my mom more with company and just keeping her inside and safe and not wandering. But now, she has progressed with her Alzheimer's, so it's also getting her into shower, changing and then feeding. My mom is very comfortable with them. We've had consistency so she likes her caregivers. The gentleman we're using now and the one before were both very patient and very good. They have been very helpful about rescheduling requests and even setting up overnights.

Provider Response

Edie

We've had Senior Helpers for 10 months now. Wonderful. I'm just really happy. The number 1 top thing is that I get the same people each time, each day. They're regularly scheduled, and they get to know and understand us. I had a previous caregiver service because I broke my arm and needed help and that service was for me, and not necessarily for my husband with dementia, but their scheduling system was strange, and I got a different person every day and I never knew who was going to be here. That I found really not satisfactory. Now, I got three regulars who cycle through the week. They make a real point of making sure that I get the same caregiver and that I'm happy with the caregiver. They're all just wonderful and each one has their own area of expertise and so together with the three I have every day of the week four hours a day, seven days a week. The caregiver, who is here now, she is just a wiz on the computer and she can help me with anything that I need. She's also of course a good cook and relates well to my husband. The other caregiver is just very psychologically aware. She is always good with my husband and helpful for me. She understands the psychology of everything that's going on and I'll have talks with her about how I'm managing my husband and she is just really wise and helpful with that. There is another caregiver, and she is an older woman from a culture different from mine. She just brings all that experience from her other culture. We have really interesting talks that are helpful for me in how I'm relating to my husband. She is also a game player and she likes to engage my husband in playing games. I have a temporary person come to fill in and she is coming this weekend to fill for somebody else. What she really, really loves is talking with older people about their stories from the past. My husband is hard to engage, but she is very good about engaging and watching football with him and talking to him about the old times. Basically I can say that each one is different but together make a good team. All of them are really, really good about relating to me and to my husband. I'm really very happy with all of them. Senior Helpers also has somebody who calls me once a week. I think he calls all their clients once a week. He asks me how things are going. This has happened since COVID, keeping track of all of that. He also is a really good listener. He knows the business very well. He is able to answer any questions that I might have. I find that weekly phone call really is very helpful. When it comes to COVID, this business is on top of this. My husband and I of course are very careful because he is old and he has asthma and we really cannot have him get sick. These people are very, very careful. For example, the caregiver, who is here once a week, is having a birthday party for a cousin who is turning 16, so it's an important family affair. They're going to have quite a few people. She has required every attendee to be tested for COVID in advance and they can only attend the party if they have tested negative. Because it's her job. It's her job at stakes. I find that they're all that way. They're all just really responsive and careful when it comes to COVID. There was one negative early on. I wanted the billing to be mailed to my mailing address rather than to my home address. It took me a while to work through the bookkeeping end to get that address changed. Every time a bill came, my husband wanted to fire them because he felt it was too expensive. It took awhile to correct the billing but it has been corrected. That would be my one and only negative was with the billing.

Provider Response

Pauline

Senior Helpers came to help my husband before he passed away. It was 2018 when the caregiver first came to my home to escort him to doctor's appointments and to different places because he was restricted not to drive anymore. It was great. I had no qualms about them at all. They were very good to my husband. When he passed, the caregiver took over taking care of me during the day and they gave me someone for my house from 8 in the evening until 8 the next morning. The caregivers were wonderful. Great. No problems at all. They took him back and forth to doctor's appointments and returned home. If he had somewhere to be for a particular reason, the caregiver would come and pick him up.

Provider Response

VR

I have been using Senior Helpers for about a month now. It's one day a week. It has been fine. We have had a couple of problems, but that was unavoidable. There was a mix-up on time and day. A woman was supposed to be here. I had a doctor's appointment and they told me that somebody else was going to be here. They called that afternoon and a woman would be here. The usual setting was between 10 and 2, so I can get out, get some of my chores done and sometimes I could grab a friend of mine just to get out of the house. However, that person didn't show up at 10. I called and they told me that the person wasn't going to be there until 11:15 and I said, no one had told me about it. They didn't tell me about the time. At 11:15, the lady showed up. She was a nice lady and she said I have an appointment. It worked out OK. I actually had an 11 o'clock appointment up the valley so I was able to make it. One person was already there and another person showed up later. It was no big deal as far as I was concerned, but it was a little awkward waiting for somebody to show up. It was just a matter of communication. They did finally tell me somebody was going to be there, but they didn't tell me what time. It did turn OK and the lady was OK. It wasn't her fault. It's just the word wasn't passed onto me. The service they provide is just keeping my wife company. My wife can manage for herself; she is perfectly healthy. There are some problems but those problems are under control. I just didn't want to leave her alone by herself for a few hours at a time. The lady would sit there and keep her company. We are very private people, so it's kinda strange I have somebody come in. The caregiver has been coming for a short while. She talks a lot, which is great because my wife doesn't talk at all. They play cards. My wife seems to be OK with her. We don't have a problem with the caregiver. It's not perfect but it's OK. The little problems we had were understandable.

Provider Response

Kathy

I have been using Senior Helpers for 14 to 16 months now. They're awesome. I used them before in 2011 when my mom was hit by a car and had to have them 24/7 for almost a year. She wouldn't be here if it wasn't for them and taking care of her. They kept her safe. I would highly recommend Senior Helpers. I have a caregiver here seven days a week from 9:30 to 5:30 and then they also do weekly wellness checks to make sure if I have an issue or if there's anything I need to be aware of, what's going on, things like that. They are really knowledgeable about what's going on in seniors' minds and the process. I'm sure there's books out there, but sometimes this stuff happens so far that you get overwhelmed. They are able to step back and help you analyze the situation and help you understand that this is what happens when people get old.

Provider Response

Joann

I'm working with Senior Helpers for my husband. They are very helpful if I'm needing extra help and they do their best to get me someone even if it's the last call. The caregiver is helping him to eat. It depends. Sometimes he needs a lot of help and sometimes not so much. Their people are very well trained. They're able to get him to the commode if he can't get to the bathroom. They help with feeding, they help with showering and things like that. They're just very competent people and very caring.

Provider Response

ReviewerRD09282020j

I used Senior Helpers three years ago for a few months. The first time I used them was just one night when my husband was ill. I used them a number of times. I'm using them now. They're good. I use them for whatever I need, and more recently for 24-hour care. Actually three years ago, I needed 24-hour care, and then cutting down eventually to 12. I don't need companionship. I definitely needed help with cooking, cleaning, shopping, running errands, and driving me to appointments and stuff. Some caregivers were a fit and some were not.

Provider Response

Carl

Senior Helpers has provided help for two people. First my dad when he got sick with cancer and he passed away about a year ago. We used them for about six months before he passed away. My mom was 88 when my dad passed away, and she is still alive and still wants to live in the house, and so Senior Helpers continues to provide somebody for her. It has now been two years, a little longer maybe. There is someone here every day, nine hours a day until my sister comes home from work, and then she looks after Mom in the evening hours, but not during work hours. We had a number of caregivers when they were spot filling at first. That's maybe five or six total. There are two who help my mom. They're here seven days a week, so one is five days and the other is two days. They are fantastic. I cannot say enough about them. The organization as a whole is very efficient when they need to fill spaces. They check in regularly, but the people they have are quite good. Even the substitutes are pretty good. The two we have for my mom regularly are really good. I'm very pleased. I'm quite happy with them. My mom is very much comfortable with them. They have gotten to know her and they understand her. They figured her out and that works pretty well. They keep after her. She'll be 90 in December. She is no spring chicken and she does need a little looking after, but they've kept her healthy. All that stuff that old people tend to forget about like staying hydrated, eating enough, and that sort of thing, and talking to them so that their minds don't wander all day, they do that really, really well, as well as just sort of keeping them physically safe, which they of course do. Mom is doing fine. I'm pleasantly surprised.

Provider Response

Linda

I have been using Senior Helpers since May 2019. They basically give me a break as my husband has Alzheimer's. I was having them just every other weekend, and since my husband is bedridden, I'm going to have to have them more often. Sometimes when I went away overnight, I would have someone. Also I have a bad back so they vacuum for me. One of the people, who is just a sweetheart, would stop at Taco Bell and pick up a Taco Bell, so we have lunch. Basically just to make sure that somebody was home with him in case he took a fall and kept him from going out and checking through the mail when he shouldn't. I'm going to need them more extensively now because he did take a fall and hurt his rib, but I was home then; that has nothing to do with them. It was companionship and to make sure that he was alright. He does have Alzheimer's and he has been shaking on his feet. They gave me a chance to get out without worrying about him. My husband is very comfortable, but I have to say that I've had one caregiver this whole time. They call every week like a wellness check to make sure it was OK. They offered to pick up your pharmacy and I thought they don't have to be doing this. I have been really impressed with them.

Provider Response

Ted

Senior Helpers North Bay was set up by the VA; they were the ones that were administering things in general. They wash the dishes, and that's the first thing they do every morning. They come four days a week. I have a scoliosis in my neck. It does pain me quite a bit to bend my neck to do dishwashing. They do general cleaning in the house and laundry. There are lots of things. I like them a lot. There are different caregivers that come time from time to time. I get along very well with one caregiver in terms of care. Just having a company for one thing is very helpful to me especially in this COVID time. They're very accommodating. The administration of their company is easy to contact, is very understanding and very helpful. That's a definite plus.

Provider Response

Paulette

I have been using Senior Helpers for three or four years now. It is very good. I really like the caregiver that comes. She does everything I need for her to do, and I'm always pleased with the service. They provide lighthousekeeping, shopping, grocery shopping and little errands and stuff like that. They're a good agency and they provide very good services to people. I would highly recommend them.

Provider Response

Donna

We have been using Senior Helpers for six months now. I think it is working very well. The first one we had was not a good fit, but the person we had now is great. It is working just fine. They help my husband with caretaking and with feeding. He is helping him bathe sometimes and getting cleaned up. They provide respite care for me. The purpose of having it is to get respite care for me and to get some help for me caring for my husband. The first caregiver was not too competent but the last one is just great. We only had the first one for a couple of days. They're easy to work with and they're competent. They do check in whether they do it right and see how we're doing, which I appreciate.

Provider Response

Barbara

Senior Helpers are great. I just love it when they come. They give my sister-in-law a bath and they clean her room. They're very good and very nice. They're a lot of help. The caregivers are very, very good. We feel very comfortable with the one we have and she is good. She knows what to do as soon as she walks in. She provides help with bathing, cleaning the room, washing her clothes and help with eating her lunch.

Provider Response

Loren

I have been using Senior Helpers for about a year-and-a-half now. It's excellent. It could not be better. I get a helper four hours a day five days a week. She prepares some meals and does some housework. It is just about anything that needs to be done. I only have one caregiver. She is very, very good. I want to marry her, but she is too young for me. I'm absolutely comfortable with her. This is the only agency that I ever have but I don't see how it could be any better.

Provider Response

Reviewer#RD080272020a

My parents are using Senior Helpers. It has been a good experience. We have a caregiver now who has been with us since the beginning. He is the only one right now that is taking care of my parents three days a week, and I'm doing the rest of it. There's other ones that come when I have to go somewhere. If I have an appointment or something, then I bring other people in. It is going good. They do the cooking, they do light housekeeping, do laundry, they'll dust and they'll clean, they can iron and they can empty trash. I'm very comfortable with the caregiver because I don't have to worry when he is there because he has been there a long time with them. Sometimes with the other ones, I'm not there when they come, I just go by what my parents tell me, but usually it is good reviews. They're very good if you call in every week to try to get people. Sometimes, they can't find people but they try their best. I have been happy with the caregiver that I have had. The other ones, I've met a few of them, and I haven't really seen more to talk to them that much but my parents tell me that they're good. It all depends on who we get as a caregiver.

Provider Response

Hal

My experience with Senior Helpers was very positive. I used them for two months. My biggest trouble is I have so much to do that I had a hard time finding the right person to do what I wanted and how I wanted it done. I did find two people. One was a female that was very terrible, and the male was probably the best of the two. I only had the female one time and she went on to do something else. They helped me with things that I needed, they helped me with moving things around in the house, and they helped me with cleaning up the kitchen. There were too many things I had to do myself that they could not do. The manager was very good and very helpful. But remember, you have to manage them. You have to think about what they're going to do for you, and how you're going to explain what you wanted done within the time we have.

Provider Response

Randy

I have been using Senior Helpers for a year now. My experience with them is very good. They go there on Monday, Wednesday, and Friday from 9 am till 2 pm. They cook my mother breakfast and lunch, and they take her for a walk or they take the dog for a walk. They look after her as far as any of her health issues, they make sure that she takes a shower if she hasn't taken a shower. They watch over the dog, and they let me know if the dog needs an appointment if the dog's ear is bothering him. They also took my mom down to the doctor to get her toenails done. They take her to the store. My mom might go in the car with them and either she'll push the cart around with them or she'll sit in the car while they go do the shopping for what they need. They're very good and they're very good service.

Provider Response

Barbara

I have been using Senior Helpers since April. I'm pleased. I have no complaints. In the morning, one comes at 6:30 to get me out of bed, to take me to the toilet, get me dressed, and get me breakfast. And then in the evening, one comes to help get supper and get me ready for bed a little bit later. I'm very comfortable with them or they wouldn't be here. It is very expensive; that's my concern.

Provider Response

Cheryl

We have probably been using Senior Helpers for a few months now. It is very good. I enjoy working with them. They help cook a meal and they help clean the kitchen. We have good goings back and forth; I like to talk to them. I'm really comfortable. They're a bunch of really good people; I enjoy them. Occasionally, I'm not feeling too good and there is a day when I'm a little down, but it is not their fault, it is more my fault.

Provider Response

John

My father used Senior Helpers. It was very good. I would highly recommend them. They would do assisted living type stuff for him. He was in an independent facility, but they helped him do his laundry and they took him on errands and to doctor's appointments. When he was injured, they gave him 24-hour care a couple of different times during a couple of events that he had. We were very pleased. They were very attentive. He was comfortable with them. This is the first time that we've ever had to use anybody like that. They were very patient with us, they explained what they could do and they held up their end every time. The people that actually do the caregiving seem to care about the patients.

Provider Response

Cindy

My mom was a client of Senior Helpers North Bay for about seven years. The director was amazing, and the caregivers were great. My father passed many years ago and Mom wanted to stay in Napa, so it allows me to live here right near her where she was cared for pretty well, and I was communicated with very well, too. I would highly recommend Senior Helpers. They're great people to work with. Whatever you encounter, they're with you through whatever it may be. My mom had to move because her house burned down, and they were with me through everything. They would stay with you through everything. They saved me many times over.

Provider Response

Her1983

We've been using Senior Helpers North Bay, and so far, they are meeting my needs. They help me get my husband to bed, dressed, get him cleaned up, get him up out of bed and into the bathroom, and into a position where he can stay at for the rest of the day. With regards to the caregivers, the one woman I had was very nice, caring, and thoughtful. Plus my husband seems fine with her. Their billing seems OK so far. If there's something they can improve, maybe it would be at the beginning because the service wasn't there. I expected someone to help me at the beginning and they didn't have any people who were ready and able. That was something I think they could work on.

Jim H.

I'm very happy with Senior Helpers. The caregiver comes 24 hours a week, and she's very proficient. She helps me with my showering, dressing, and some of my meals. She's taking me to medical appointments. So far, I haven't had problems. The price was very consistent with the good care.

lmerla

Reliable, well trained home health aides. They have been able to accommodate my schedule changes, and health care changes as well.

Lynnette2

The reason we chose Seniors Helpers is because we felt that they were sincere and my mom likes them. We have been with them a little over a year and a half now. It wasn't always perfect. You have to be a family who is willing to work with the company because there is a lot of turnover. We really liked the last two caregivers, but one had to leave. Now we have another one and we like her, but the biggest problem was the turnover and the lack of communication. The caregivers, however, are giving the type of care that my parents need and we are able to work with the company to make last minute changes. So far, it is working out okay. Also, my mom really likes the caregiver and we really like how she takes care of her and meets all of her needs.