Gentiva Personal Care - Daly City

DC

My interactions with Gentiva, in spite of their numerous accounts, feels extremely personal as they cater to my request, with a rapid response upon any change of schedule. Gentiva is also quick to respond to messages left via voicemail. Thank you very much for your service.

Sandy C.

Gentiva has been extremely helpful to caring for my grandfather. The staff & caregivers are all very warm and listen to our needs. We have been using them for almost a year, and the daily care for my grandfather has been significantly improved. THANK YOU!!

JohnJ1965

Hello My name is John and I have been using Gentiva Personal Care, Daly City for the past couple of months. From the beginning when Lars contacted me to the time he came to my home I could tell that Gentiva was a professional service that I wanted to use. Lars made everything easy on how to put together the right treatment that I needed and the amount of time that I would need someone each day. Ada has been my care giver and I very pleased on how she helps me with what I need taken care of daily. My wife couldn't be happier with her service and we all know that's the most important person that needs to be happy. If you having any doubts if you should use Gentiva Personal Care, Daly City I'm here to tell you don't. Regards, John J

Provider Response

gypsyscaravan

Caregivers arrived on time, and gave me the attention I needed. As I progressed they let me do things on my own, with a careful eye to make sure I was OK. Office staff has always been friendly either if I've called them or they've called me. The feeling one gets from the office and the caregivers is of one big family that is looking out for their own. A wonderful feeling for someone who is ill and needs care.

Provider Response

mamacare

We needed immediate care help for my mother when a family caregiver came down with Covid. The care team member was on time, professional, in a uniform by request for my mom with severe dementia, and she attended to every need.

Provider Response

rmc25

I am very satisfied with Gentiva Personal Care. My caregiver Sally is very competent. She takes care of, and even anticipates what needs to be done. She’s a good companion and I never have to worry when she’s around. Thank God and may God bless your services.

Provider Response

Bill B

The caring staff At Daly City Kindred at Home exceeds our families expectations! The prompt courtesy and professionalism along with understanding my personal needs and saftey. Kindred helps me with daily activities and support. I feel cared for as family with valued friendships.

Provider Response

Thomas Quinn

My 83 year old Uncle for whom I have responsibility has been a client of Kindred since April 2022. He has Parkinson's disease and requires hands-on assistance with several daily activities. His mental and physical health continue to deteriorate over time. He has presented many challenges to the caregivers that Kindred has provided since the beginning. The Daly City administrative staff and caregivers have handled these issues very effectively in a professional manner. Most importantly, my uncle is quite happy with his relationships with the caregivers that Kindred has provided to date.

Provider Response

Maria blessings

I have been with Kindred at Home Care Daly City since March 2014. I'm very satisfied with their service. The agency is accommodating and willing to help. The Home Care Aide is professional. Thanks so much.

Provider Response

droghedagirl

I am writing this on behalf of my elderly upstairs neighbor. I've watched the caregiver Lucia give the most amazing care to M. She is like an angel heaven sent. She is so compassionate, caring, and works so hard when she is here, and always with a beautiful smile on her face. She shows up every day on time and gets straight in helping M with breakfast and getting him ready for shower/bath. He is 96 years old and since Lucia has been here, he looks so much younger. She bathes and shaves him and helps him get dressed. She always makes sure that the bed is clean and tidy. She has organized the kitchen in a way that is easy for him. She does laundry for him as he is not able to get downstairs. I highly recommend that anyone looking a needing a care giver company should call Kindred at Home. The administrative staffing manager A, it a pleasure to deal with. He keeps me updated and informed about Lucia's schedule. It's amazing to see the level of care that the company provides. Well done to everyone there who makes life so much better for the elderly. Truthfully yours,

Provider Response

Ubas

Aileene is a reliable, and trustworthy worker. She is not lazy and 100% reliable in taking care of me. I would highly recommend her to any one who might be looking for personal care services.

Dexlowry

Caregiver, Rajah has been providing support to an older lady with mobility issues. Duties include meal prep, walking the client outside the house, light housekeeping as well as managing client’s two small dogs. Rajah is soft spoken and interacts well with the client. All duties performed well. Agency has been responsive to requests to modify schedule and provide weekend coverage.

Provider Response

jslau

Kindred at Home provides weekend support to my dad who is 86yr old. The caregiver is always on time, and ready to take care of my dad for the day. She is capable, and engaging. Ensuring my dad does his exercises, eats his lunch and had his favorite sports and TV show available to watch.

Provider Response

SueEllie

I chose Kindred at Home for my mother because it was one of the few agencies who allowed me the 8 hours per week we need for her Personal Home Care Assistance as we start the journey of her home care. Nelly is mom mom's caregiver and she is very pleased with her services. She is friendly, efficient, compassionate and always arrives on time. My mom looks forward to the days Nelly is with her.

Provider Response

Charles Anderson

We've been very happy with the care provided by Kindred At Home. They've been available whenever I've called and have always been responsive to our needs. Our caregiver, Mercedes, has been very helpful, always pleasant, always on time and does a fine job.

Provider Response

Julie1925

This review is for last year in August. This review has to do with Kinder At Home and Aimee, the manager. Aimee was a lifesaver at finding a caregiver last minute for us. One of my mom's caregiver suddenly jumped ship for another agency with 2 days notice to us. It's difficult to find good caregiving during these times due to covid restrictions and a huge reduction in caregiving staff. Also, I was very worried we would have a very difficult time trying to find someone suitable that would fit in with the other caregivers working with my mom as well as someone who would get along with my mom. Aimee Came through and was our champion. She communicated and updated us with her search and when she found the right caregiver, right caregiver, she let us know of her qualifications, her previous history, and why she believed she would work well with us.. Aimee was professional, understanding, a great communicator and listener and knew exactly what we needed. I highly recommend Kindered at Home as they have an excellent reputation of making sure your loved one is being well-cared-for. Aimee treats everyone with the most utmost respect and kindness. Thank you Amimee for coming through on such short notice & finding a great caregiver!

Provider Response

All4Dad

Kindred currently provides 105 hrs/week of home care for my dad. They were very helpful and responsive while working with them on scheduling Tagalog speaking caregivers for the days/times we needed on such a short notice. The staff is very nice and professional. They always get back to me when I have questions and work with me directly to resolve any issues. It's a pleasure having Kindred At Home take care of my dad.

Provider Response

jvkfamily

the agency is very responsive to your needs but I do believe they should provide materials like gloves or any other safety materials that is needed. other than that. excellent care for my father

Provider Response

Ms. J Sakai

My caregiver, Desiree, is excellent. She helps me with my shower, she changes the sheets for me, she helps with laundry and does light housekeeping. She also prepares my meals and takes me to my appointment. She does everything that I ask her to do and she completes the tasks quickly. When Desiree shows up, she does the tasks automatically without being told.

Nicole Rodriguez

I’m so happy to have kínder at home they services are amazing l hope all families can get it thank you for all your help

Provider Response

Gloria Gabancho

I would like to let the staff at Kindred know how much I appreciate the help that I needed and got from the caregivers that they have sent to my home. At the age of 77, I fell down the stairs at home and broke a leg, and they sent me one caregiver. With her help and kindness, I was able to make a fall recovery. 5 1/2 years later, in 2021, I fell again at home. After hospitalization and surgery, I call Kindred again and they sent me another caregiver. She has been with me for over 6 months. Because of her patience and understanding, I have slowly improved from complete dependence on her to regaining some independence and ability to help myself.

Provider Response

jeanwife

A wonderful woman comes to help my husband 4 times a week, 4 hours a day. She has made such an improvement in his life. She makes wonderful lunches for him, does light cleaning. She soaks his feet, helps him shower, and the urinal. She changes his clothes when soiled. She protects him from falling, observing him carefully. She is polite, informs me about his status. She arrives on time and has stayed a couple times because of concerns. I am ill and care for him outside of her time here. I have made no direct requests form the agency.

Calm With Cats

Kindred At Home is a wonderful, cozy Agency. Clare, Olive, Aimee, and Arnold are all so nice to talk to. You can tell they care about their clients. Our family has had our caregiver Luisa for close to 7 years. Besides being a kind and caring person, Luisa is ALWAYS super efficient and punctual. Always happy to see us when she arrives at the house. My father (her client) loves her and he is very fussy but Luisa he says is very nice and helpful and he gets along with her. I love Luisa's laugh! I had to mention this because that makes the difference in our day for the better. When my father passes away some day, Luisa and my family will still be friends as she has become family to us. I highly recommend Kindred At Home for your caretaking needs and if you are lucky enough to get Luisa, you will feel like you just won the lottery!

Provider Response

JAngeles

I commend the agency for hiring such an amazing and wonderful caregiver like Aileen. Aileen is a big blessing to our family. She makes it easy for us to deal with the health condition and needs of my ailing 99 year old father by providing outstanding care and comfort to him. She always goes above and beyond her normal duties and can be relied upon in positions of responsibility. She does not mind working over her regular work hours to provide the absolute care that my father needs. She is a lifesaver. The agency personnel are customer oriented, easy to talk with and very responsive to our requests.

Denise Bottimore

Kindred at Home has been a blessing to my parents. They have sent people with very short notice and always find someone to be there for them. All of my parents care givers have been very kind, helpful, and loving. The office is always very helpful and will get back to you immediately.

Provider Response

Jeff - San Francisco

My 86 year old mom recently had sciatica. It was extremely painful and required her to have homecare day and night. We were in a real bind, as my siblings and I weren't able to provide the near round the clock care that my mom needed. We reached out to Lars at Kindred at Home Daly City on a Friday afternoon. He met us the next day for a couple of hours and had caregivers lined up for day and night shifts starting 3 days later. Lars also gave us a number of really helpful suggestions such as getting a bedside commode and a baby monitor. The caregivers have been taking care of my mom for about a month and a half. The caregivers are great. They've helped my mom tremendously and she has improved a great deal. My mom is really happy with the service that they have provided and with the friendly attitudes that they have. Olive who we've worked with for scheduling caregivers has also been great. We highly recommend Kindred at Home Daly City for homecare. Thank you Kindred at Home Daly City!

Provider Response

ReviewerAT0724

I gave Kindred at Home more chances. They do not train their caregivers to lift, they only train them on the job. I had a sweet girl with a nice attitude one day, but the only training she got about lifting was online. I think I've gone through four or five caregivers, but the people don't show up, or they show up late. The other day I finally found a caregiver at 1:00 p.m when they were supposed to come at 8:30 a.m. Some of them don't want to do anything. They did not send me who I needed.

Provider Response

Glorinda

When I needed them, they took me to doctor's visits, did a lot of private grocery shopping for me, and the most important thing was getting my medical tests and going to every place I needed to go, and never complained about where they were going. Everyone that I got was absolutely very professional and very kind. I had to call them at the last minute and they were able to get me my help every time. At present, I don't have in-house caregiving, but my husband did. And the one that came in for my husband was exceptional. She's still working for them and she's always asked for. When they do a good job like that you almost want the same person all the time, but I was surprised that each one they got if they couldn't get the same person, they were just as good as the other! And with all this virus going on, they're exceptionally very careful, just very kind and they know what they're doing. A lot of them had to do some driving. I'm never worried a bit when I was with them.

Anthony m

Kindred has helped me twice with my mother in the last 5 yrs,they have always been accommodating to my hours needed.It is hard to find trust worthy care takers with your loved one while you have to work.

Provider Response

Kyle

I'm well taken care of by them Everyone always seems happy to do whatever they can to help me. They are always on time. I'm paralyzed from the chest down so they help me with bathing, dressing, putting food together, and cleaning up my house whenever they can. Anything I need help with, they are willing to help.

Akiko

I have been using them for my husband. They're pretty good and they're lots of help. I'm 84 years old, so that's why I couldn't do much and I need help to wash his body. He cannot go to the bathroom because he has a catheter. They also help with making bed. The caregiver is pretty good. I cannot complain and she does a pretty good job. Because my husband always starts at 9 a.m., she comes at 9 a.m. until 12 noon, so the schedule is pretty good to me. She is never late. She can be a few minutes late like the traffic is pretty bad, she would call all the time, so it's OK. When I call, sometimes they are out and so I left a message, and they always call me back.

Larry555

I am a 69-year-old functioning quadriplegic confined to a wheelchair. I use a Hoyer Lift to transfer from bed to shower chair and bed to wheelchair. Kindred provides responsive weekend care. The same caregiver is consistently on time, very efficient, friendly and listens to my input in addressing my needs. I would recommend Kindred to other disabled folks who want to remain in their home and stay independent.

Provider Response

Tony Tsui

They have always been knowledgeable, accessible and accommodating to our family. We depend on their service all year round and it is reassurring to know that they have your back. Aimee and Claire are wonderful people who take care of our needs!

Elisa Cinelli

The staff at Kindred have provided excellent care to my grandparents over the years. We are so thankful for their diligent care. Noel and Bernadette have shown a true concern for their well being and the office staff has ensured for my grandmother's safety during her difficult time facing dementia. Highly recommend!

Provider Response

jkopatz

I have been a client of Kindred at Home Daly City sine 2012. My current caregiver Grace has been with me for 4 years at 5 days a week. She is excellent and she provides great service and care to me. She is very helpful and assist me with walks, outside appointments and home care services. She is very loyal and she provides great care.

Provider Response

Dr. A. Dubin

I am most pleased to write a review of services I have received from the Kindred Home Care Agency near Daly City. The personal attention provided by the professional staff is beyond reproach. They are sensitive, responsible and focused on the needs of their clientele. The care giver with whom I worked, i.e. Ms. Genie, arrived on time, assisted in various needs, from home care, shopping, cooking, laundry, cleaning and assisting in personal concerns; and an excellent listener. The Agency responds to telephone contact with impressive immediacy. Finally, the supervisor was a top notch professional. My highest recommendation.

Provider Response

Pier

My uncle used them. It was very good. If someone wasn't working well with my uncle John, they were able to shift things around for him, which was good. We only had a few times where we had to change people out. For the most part, it was very good. Towards the last couple of years, he had to have a 24-hour caregiver. They worked it out pretty well. Uncle John had many caregivers. Way back early days. He had Destiny, who was wonderful with him and worked with him for many years. The next one was Irma and she was great, too. They were outstanding. My only concern was that occasionally it seemed like the caregivers were almost as old as John. They managed well, but it seemed to be not the best fit.

Provider Response

Bianca

My caregiver is absolutely superb. She couldn't be better. She is on time, and she dresses professionally. Three times a week, I would go over to a senior center for exercise or for the book clubs and she comes with me. She doesn't have to stay in the room with me but she is on the premises, and she helps me there. I have her for about four hours a day four days a week. She is absolutely superb; she is top of the line.

Anna

We have been using Kindred at Home since January. It is working out very well. When we go to the doctor's, the caregiver would drive us. She also does housework like dusting and vacuuming. She gives my husband a shower, too. The caregiver is very nice and helpful. When she doesn't know what to do, she asks us, 'What's next?' She is not just sitting around and doing nothing; she is always doing something.

Roselle

My father has them for caregiving. The caregiver gives him food and he helps him rinse his mouth. The caregiver speaks the same language, so he is comfortable with that. I love them. I'm so impressed and so happy with them. If I could, I would use them more often. We have been using them since December. They're one of the best out there as far as caring for my parents. I love the staff; they're great. They get back with me right away. I can text them, email them and call them. If I don't get one person, I get another person. They're just on top of it. The caregiver comes on time, too.

JP

Overall, they are very good. My neighbor got four different people who cycle through his home on a weekly basis. Overall, they care for him. Also, knowing that I'm overall managing his care, they call me from time to time to suggest things which I appreciate, whether a piece of equipment or some new food item to make sure he is getting the best care he can get. I also want to compliment the front office. They're very accommodating when it comes to a change in the schedule or having special needs. They're very proactive and very good at communicating when a caregiver can't come for a particular session and letting me know who else is coming, so that's good. So far, they're very good.

MV

We used them for two weeks. They were helping my mother by watching her and making sure she can get around. She had a fracture pelvis and a broken clavicle, so I just needed somebody to be home while I'm at work and just watch her around. My mother did most of her walking and moving around by herself, but I just needed them to be there to help her if she needed it. My mother was very comfortable with them. The caregiver was very good. My mother is very independent so having somebody in her house makes her nervous but after a couple of days, she got used to it. I have nothing bad to say about them. They were quick; they responded very fast.

Lyn

We have been using them for almost a year now. My father is on his second caregiver. They're there for a total of 16 hours. He is a fall risk, so the caregiver pretty much sits by him and then if he needs to get up, she follows him. When he is feeling good, she helps him do his physical therapy exercises. She massages his shoulders and sore legs because he has a lot of arthritis, she reminds him about his medication, and she reminds him to do some of his breathing exercises. On good days, they will go to the front of the house in the backyard to go for a walk but that hasn't been recently. My father is very comfortable with her. I'm comfortable with her, too. However, there is one situation where he had to use the bathroom, but he was not very balanced and he was a little bit wobbly. She told him to go sit on the chair to regain his composure, but she didn't follow up with him to say, 'You need to go use the restroom.' It would have been nice if she said, 'Since you're stable now, let's go to the bathroom.' That was the only incident worth mentioning. They need to improve with the communication between the office and the caregiver because I had requested a couple of things but it wasn't relay to the caregiver. Also they need to improve on training the caregiver to be more proactive and to give them some ideas on what to do in situations.

Almaida

Everything is good with them. As of now, I don't have any problems. We started with them last September. My caregiver is with my husband five times a week three hours a day. She prepares his lunch. She also changes his diaper because my husband is bed-bound. Right now, my husband is happy with his caregiver. We tried a man before, but when that man went on vacation, they gave me a lady. Well, now they're friends because they talk to each other. They exchange their experiences. I told my husband, 'Do you want me to change your caregiver?' as I'm joking with him. He said, 'No, I like her because she understands me.' Every time I have a problem or I have to change hours, they arrange it right away. I'm happy with that.

Connie W

The caregiver is wonderful. She helps with light housework, is caring about my husband. She is always on time. She is self motivated and finds things to do that help me. I trust her to be home alone while I run quick errands or walk our dog. The agency has been quite responsive about any requests.

SA

I have been a client for a while now and have been having the same caregiver. She is excellent and helpful. Maya is very courteous! The agency is very lucky to have her. And I'm glad she is my caregiver.

Provider Response

D. Fiore

I am receiving excellent service from this agency. My caregiver, Emma, is top of the line. She is great and excellent, and any of the caregivers that had helped me since I started care. I have been a client since 2011 and I am very happy.

C. Kopatz

Excellent service from all the employees. All of them are very focused and helpful for me.

Myla

We have them for my mom and they have been very accommodating. They watch her, feed her, help her in the bathroom, and change her when needed. I would recommend them since they've been very reliable and the people they send out have worked well with my mom.

BJ Wineinger

Very happy with the good service provided by all the caregivers..It isn"a play on words but they are caring in every way,,,both my wife and I are .clients and that can be a load for one caregiver...

AnonymousPC

The care provider, Michelle, has done an outstanding job for us.

AnonymousC

All of the caregivers are well liked. We appreciate their thoughtfulness. They seem especially attentive and ensure that daily exercise routines are done.

AnonymousG

Our caregiver is excellent. She is personable and knowledgeable.

Anonymous01010134567

My Mom is a current client of Kindred at Home Daly City. On behalf of our family, we are thankful for the caregivers. The office staff are wonderful. This Christmas we received their greeting card and that was nice. Kindred at Home Daly City A+++ in our book!

Anonymous428522

Excellent, professional and dependable service from caring staff. We really appreciate the high quality staff that comes to my home to help me. I am very pleased.

Anonymous821755

We are very pleased with the services. Our needs always met with excellent caregivers. Thank you very much for everything.

Lisa Uharriet

Punctual caregiver. Reliable service. Caregiver care about the client and is skilled. Knowledgeable.

Anonymous115717950

We had hired Kindred at Home for my uncle, but he fired them. They seemed very good to us, but my uncle didn't like having anybody in his house, so he fired them. He is a very difficult man. I thought they were fine though. Management seemed to be OK.