Arcadia Home Care & Staffing - Campbell, CA

Cristine

The office staff of Gentiva Personal Care were very helpful, amazing and accommodating. The caregiver was very nice. We no longer use them as an agency, but Wendy in the office was outstanding. They were very responsive. Wendy was incredibly helpful and supportive of all my parents' needs. The caregiver was nice. They provided caregiving, which is what we used. They provided help with showering and cooking meals. Traditional caregiving is what they provide. One of the caregivers we had was outst...

Provider Response

Reviewer#RD0912y

Gentiva is not bad. So far, they have kept their promise. They send their workers, and they always do. Just like any other worker, they do what they're supposed to do, but no more than that. They help with putting my husband's clothes on and with transfers, and they do light duty housecleaning and cooking. It's OK. You tell them to do something, they do it. If you don't tell them, they don't, even when they see something that needs to be done. They don't have a feeling of belongingness, so it's ...

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Nancy

Gentiva is very nice. We have a caregiver, and we like him a lot. They come on time and are very friendly. We're just satisfied pretty much all around. They come and get my dad ready for the day. They feed him breakfast. They're for companionship, and they do a little bit of light housework like making the bed and cleaning up the dishes. Everything is pretty good, so far.

Provider Response

Sharon

Gentiva was the only company that really got back to me. Carol is the account manager and she does everything. My mom was in the hospital and called me with an awful stomachache and then I called Carol because it seemed like I needed somebody all night. Carol went out to my mom's and sat with her and dealt with her and kept me on the phone. Then, my mom was put in a rehab and the care there was so horrible that I ended up hiring the Gentiva ladies the rest of the week just to be with my mom from...

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ReviewerFC061423A

I had a caregiver through Gentiva come for a short time. My husband came from the hospital, and we just needed a person for two weeks. The caregiver was very good and very efficient. Services included mainly household assistance with cooking, doing laundry, watching my husband while showering, general household duties, and accompanying him to doctor visits. We used them every day for two weeks. We were very happy with the services. It helped us out during that period.

Provider Response

Beth

We have been working with them for four years now. They're very accommodating. The caregiver that we've had for the past two-and-a-half years, Carolina, is priceless. She has been more helpful than we could ever ask for, and my mom just absolutely adores her. She's like another daughter to her. We have one caregiver now. There are other caregivers available to us if Carolina can't make it and we needed someone else. We have just been with Carolina for the last two-and-a-half years. It's more com...

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Joan

We're working with them for maybe two years now. They're for myself and for my husband. I really like them. They're really nice. The head of the place over there at the office, Theresa, is very nice, too. I really have no complaints with that company. They're very good. The communication is really good, and the service is very good, too. They're agreeable. They're just nice. Their personalities are nice, they're easy to talk to, and the service is fine. I have no problem at all with them. They a...

Sally

I'm with this agency. I was just looking at a calendar yesterday and I realized that I have been with them for three years now. Compared to a couple other agencies that I used, on a scale of 1 to 10, they're a 10, and the other ones did not supply people that were qualified. They do a better job of screening their applicants, and that's important. They do general light housekeeping. The girl that I have comes and she sweeps my entire downstairs and then she mops my entire downstairs. She goes to...

Provider Response

M.P.

I only used them for one day. They were helping me around the house. The caregiver was exceptionally warm, kind, and very attentive. She took a lot of initiative to think about what might be helpful or useful for me around the house. I had just had surgery a few days prior and was on crutches and unable to weight bear, and so she helped supervise me using my crutches around the house to get where I needed to go, and that helped me feel more safe. She cooked for myself and my daughter dinner, whi...

ReviewerRD#8192021g

We started using them in July, but we had actually used them several years ago at a point when my mom needed some care and my father was still with us and in the hospital. We like them enough from a couple of years ago, that when I needed to get help for Mom unexpectedly and virtually immediately, that's who I called since we already had a relationship with them. It's been about six weeks now that we've been back with them full time. My experience with them is 99.9 out of 100. The only thing w...

Provider Response

Catherine

We mostly have good experiences with them. I've been working with them since the beginning of August. They provided round-the-clock care when I was first sent home. Now, I got down to one shift with somebody that does mostly everything I need now. It's mostly satisfactory with the caregivers. There were some of course better than others, which we expected. One of my sons is doing the bills for me.

Pauline

My experience with them is very good. They help me with baths and with hair wash. I'm very comfortable with them. It's great. I'm very satisfied. I like them.

Bill

We have been using this agency for three months now. They are here 3 times a week for 3 hours a day. I'm using a rollator and a power chair, and I've got myositis (IBM). It is a debilitating disease. It kills your muscles, your nerves and your whole body. It is ongoing. I'm getting to the point, slowly but surely, where I'm having a hard time doing a lot of different things. I get concerned where I get to take a shower, especially when there's no one home. So they work out. I have someone now wh...

Provider Response

Emily

We hired them for my mother. We use them mostly for companionship. So far, it's going pretty well. It seems like it's a pretty good fit. It's just a little awkward on the administration in the beginning, but we've been working through it. We chose them because I liked the questions that the woman asked when she came out. Her questions were more in-depth.

Maria

My caregiver is very attentive to all my needs. She helps me with personal care, like showering, hair care, dressing, toileting, and walking with me. She also does my laundry, light house work, and meal preparation. She has a positive attitude, takes pride in her work, and shows confidence.

Julia & Richard

Tesa, the caregiver is excellent. Since she has been with my husband, his movement has improved says his doctor since January. Tesa is very resourceful. She has found new exercise for Richard; facial, speech. And Richard is now standing longer because of her. She also moves with him when she does the exercises. That is very important.

Marilyn

Wonderful! My caregivers are always positive and happy every time they come over. Because of that they make me happy. I look forward to seeing them.

Anonymous010807

Brenda is tops as far as I am concerned. She's very helpful.