BrightStar Care Phoenix / Tempe Tempe, AZ

Samuel P_3

The office would inform me when they would be late, but it was during the times I had canceled appointments. The aides were showing up late or not at all.

Sally M_9

Dee let me know that they were there to help me. She was a great caregiver. They have some quality personnel.

Bill _8

Her reliability made our lives easier. They could improve their communication.

Kerry G_1

The scheduling is always a problem, but they do try. The agency's billing is terrible, I haven't gotten an invoice or statement and they've just been charging my credit card.

Anonymous_3508

I don't use them like most people. I have them to take me out and go shopping and most of them are pretty good, but don't have the same girl every time, but we just go out and show and help me put things away and used to go to the park to walk. I like that they keep me informed and easy to contact them.

Hodi

They need to improve their communication with each other and the billing department and the only good person was the nurse.

Micah B

There were times when they would tell me a time and it would be a little later. I liked that they were very informative with me. The nurse kept in touch with me and let me know step-by-step of what was going to happen as far as the care and what she was going to do and what day she was going to come. There was really good customer service.

Mary G_40

I need someone to explain to me how many hours to choose and where to put them. I would have liked more support in determining my schedule and deciding how many hours a day I need help.

Jack K_3

They pay attention to her needs and make sure she is getting her daily care. They are a very well-run agency. They care about clients and are attentive to their needs.

jill W

She does wound vac care for me. I like that they have been really helpful and put the patient first. They do not mind staying a little extra to answer questions that we have.

Dennis F_4

The provider has been able to provide for my needs the most. I would recommend them because they have great companion care.

GlfGeenie1

Kelly has been my nurse for over 4 years and my life is so much better because of her care and attention to detail. She is a ray of positive sunshine.

Anonymous_6884

It is time-consuming but needed. They could get supplies on time.

Anonymous_6831

It's helpful for him to get his showers. I would like to see a better consistency with the caregivers.

Lina W

We also have family here to help him. If someone is scheduled, we expect them to show up.

Linda W_39

My mom is bedridden and she needs their help. The last few weeks with our regular caregivers is good. One will do the job she has to do, and the other is really good. The regular caregivers are reliable and show up on time. The issue is that the caregivers are very flaky. The regular caregiver is out this week, and they arranged someone to come out and no one showed up. They call in at the last minute.

Ellen _6

They are very caring. I need the services. They are very helpful and provide what you need when you need it.

S B

They need more competent people to interact with. They need more qualified people.

Anonymous_6430

They were courteous and kind and did what they could to make things comfortable with me. They could improve their punctuality. They need to show up.

Amy _4

It was only like 3 days. He was able to stay home when my mom was in the hospital. I liked that they took quick action and got services started quickly.

Anonymous_5965

I am not sure how things could be easier. I like the communication and the contact.

russ 2276

I'm currently a client of bright star. Overall the quality of care is great especially my new caregiver Elena she has been very helpful to me and the utmost respect ,attention and caring to my needs.

Andrew T

All that we can judge is the individual care. The friendship that is in the home. Well I don't think it's about the company and the individual care. They're very caring and have become friends.

Bettye B

They provide bathing and dressing help for me. They are very professional and very caring towards me.

Joan Tate

I am extremly please with Angela, Ashley and Jennifer, they are a great help to me in many ways. I would recommend them to anyone that needs help

Sheldon G

I can't do certain things, like laundry. They do that for me. I like the service they give me. I can't bathe myself, so a lady comes in to assist me.

Andrew E_1

They took care of the situation. The home nurse was good.

Damian O

They helped me with rehabilitation after the accident. It's excellent, they give a lot of help to us at our home.

John L_14

They take good care of me when they are here. They take care of what I need. They could stop changing the times that they are coming. They vary. They say they will be here on time and then they come here two or three hours later or early.

Jo N

It has made a difference in my life, because I can exercise and do a few things on my own. I feel like they have done well with me.

Cheryl R_6

They help the most by helping her with the things that she can not do herself. It takes things off our plates. I like that once we got through the first caregiver, they have been great.

Linda D_2

They call back when they say they are going to. They showed up on time.

Aaron H

They help me move around. She does light household chores. She helps me bathe and get ready. She helps me do things I can't do myself. They could improve their communication.

Nicole s

It was the week of that we needed them and they accommodated our schedule. I like that they are able to accommodate us last minute.

Glen M_1

I'm really satisfied with the services. They do my meds and help with my blood pressure. I like that they're prompt and that they're very professional.

Anonymous_3038

It has improved my balance. I can do my therapy at home.

Lawrence C_4

They are consistent and do a good job. I've got two good caregivers, and I'm happy with everything.

Lauren B_1

I live out of town, so BrightStar is an extension of our family going into my mom's facility. They take her outside of the facility and do the things we would do with her. They are very flexible and work with my family's needs. Sometimes, we need caregivers more often, and they're easy to work with. They communicate well with their employees.

Anonymous_2471

Right now, they are doing very minimal service. I only have one person coming and helping. We have more fun talking, but she does not give the care that we have asked her to give. The staff is very friendly, accommodating, and pleasant.

Clarence E_1

They provide help on a weekly basis. They need to improve their responsiveness in their communication.

Robert B_7

They help me with some of the things I need to do. They vacuum, clean the floors, and do my laundry. I like that they are very prompt getting here. They are polite and they are taking good care of me.

John P_10

They help with his needs and do things I can't do for him, like cleaning. Personality wise, the caregivers brighten up my loved one's day.

Eli M

I feel that the caregivers look at their job like something they have to do instead of wanting to do it. The caregivers are more geared to care for the elderly than care for my young son. The caregivers watch my son, but they need to be more fun and engaging. I think the company is more geared toward elderly care than child care. The company needs to be able to change their thinking when caring for a child versus caring for the elderly. Other companies have sent caregivers who bring games and activities for my child to do.

Cyril W

The services help him to not fall over in the shower. Our caregiver that we have is excellent. He is dependable and flexible with his schedule.

Spencer C

She takes excellent care of my son, and he has a great deal of confidence in her. I really believe that her care has helped with his health. She is a very caring individual, she is very experienced, and she has helped my son tremendously.

Jorge S

They are doing a good job. They could have caregivers available on call.

Riley R

They have professional care, and they are also flexible. We have just had the one nurse, and she goes above and beyond any time we need to reschedule.

Zachary E

They could speak and understand English, and they could be consistent in providing the same person. They could be more consistent and have better trained workers.

Jose M

They could be consistent with the appointments and do a little more. I would like them to do more work. All they did was be on their phone.

John F

They were always very caring and really took care of my dad. They were always happy to see him and made him feel like a person and not a number. They helped my dad get stronger, and I knew that if I wasn't there, that he was comfortable with them and trusted them.

Rudolph S_1

BrightStar Care is great with really good nurses who know what they are doing. They help me out a lot personally because I cannot do some of the things they do for my husband.