Home Instead - Surprise, AZ
15003 W Bell Rd, Surprise, AZ 85374
(800) 558-0653
Verified Partner
4.7
(21 reviews)
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Reviews of Home Instead - Surprise, AZ in Surprise, Arizona
azne
5
|
July 19, 2023
There comes a time when we realize that a simple misstep can start a hospital stay and/or a home confinement. My family lives miles away, and I realized I could need some daily or weekly help. I needed a Plan B. My research took me to "Home Instead". I called, and a lovely lady came to my home with needed information of over 60 services from personal help, driving, preparing meals...and the list goes on. The day arrived and I needed to put my "Plan B" to work. The Good News....it took one phone call and my problem was solved.
Jarhead65
1
|
May 19, 2023
Used the local Homeinstead for my wife starting in 2021 would have rated them 5 star at that time. Due to a number of hospital stays and health issues moved into a care facility until returning home in late 2022 and started again with Homeinstead. At first they provided first rate care giving, but in the last few months the service and personnel have deteriorated and we no longer are getting reliable stable care giving. Rotating personnel, lateness and responsiveness from HONOR (who are now operating the local Homeinstead) are no longer 5 star
Provider Response
Frank
5
|
June 18, 2021
I have been using Home Instead for nearly a year and a half and could not be happier with the level of care, compassion and service. My spouse has cognitive issues. Our caregiver has bonded with my wife to a level I never expected. She helps her not only with basic care but goes well beyond by doing her hair, skin care, makeup and nails. Those touches are what I think helped my wife get comfortable and trust the caregiver. She also helps out with household chores such as cleaning and laundry which is a great benefit to me. I am able to get some time for stress relieving activity and run errands with complete confidence that my spouse is safe, comfortable and engaged in activity. Home Instead office is easy to work with to adjust schedules 24/7. I highly recommend Home Instead.
AZFanilow
5
|
May 31, 2021
Home instead helps me with my Mom - I work full time and can't always get her to her Doctor's appts. Home Instead caregivers pick her up, take her to her appt and bring her home. Then they report back to me as to what happened at the appt. They usually have a little time left to do a little housekeeping as well. They make my life so much easier, and Mom enjoys meeting the different caregivers. Scheduling is always easy and they have always provided a caregiver, even when I gave them little notice. I would give them 10 stars if I could
Nanaof14
5
|
May 23, 2021
Home Instead has gone above and beyond in meeting our weekly needs since December 2020. We have a standing weekly appointment for a 10 hour day. Our caregiver is quickly becoming more like family and I would highly recommend their services.
Review for Patti
5
|
May 20, 2021
Home Instead has provided in-home care givers for my wife for the past 13 months with shifts that usually last 12 hours per day 7 days a week. The care givers are well trained, courteous, appropriately dressed and always on time. I worked closely with each care giver as my wife had increased complex health challenges during our engagement. Home Instead is good at providing the same care giver for repeat assignments. This is very important for me as it allow us to work together as an effective team. There have been several times when I had changes in our needs. They never, ever, let me down. They always were able to provide me with a care giver, even when I had a short notice for our needs. Again it is very important to me to have a team that is reliable day to day and also effective when there are changes to accommodate our needs. The staff appears to be happy at they work and is happy with the manage of the agency. I highly recommend Home Instead for your in-home care needs.
Johnrod
5
|
April 22, 2021
I have used Home Instead primarily for transportation to and from Doctors, Dentist, and Physical Therapy. Drivers are ALWAYS on time and very professional. I am using their services until I can again drive myself.
E Allen
5
|
August 13, 2020
During the last five days of my Husband's life these special people gently bathed him turned him and did what ever else necessary to keep him comfortable. They did laundry, served me tea and snacks, and they handed me his meds on schedule without being ask. In short they allowed me to stay right by his side and him to be at home where he wanted to be instead of in a hospital. They were compassionate, efficient, empathetic, angels hiding their wings. Going forward these special people will continue to be in my life. I have declining vision and they will take me to Dr. appointments, shopping, the library etc. or shop for me. Always allowing me to be in my own home instead of a less desirable living arrangement.
kellyusa1
5
|
August 6, 2020
the best and most amazing staff . my father's health and spirit has improved 100% i could not be happier and can not thank you enough Home Instead for helping my father.
Venti710
5
|
July 26, 2020
This is who you want helping your loved ones! My Dad needed care and we weren’t given much notice- Home Instead was a God send. They quickly put together a small team and were in touch the entire way. Cynthia, Robert, & Dana are simply amazing human beings. My father was so happy having them there and they looked after him so well. I always felt care and concern in their interactions, even with Jen & Dawn from the office. I could reach them 24/7 & anything we needed help with was no problem. Our family will be forever grateful that you could be there for our Dad. Bless you all!
Pat
5
|
May 26, 2020
I love having my food made. We have some good laughs. I like Barbara's company. I get to go out and about and choose what I like from the store. Thank you.
Ealyauty
4
|
May 1, 2020
Very helpful, conscientious, and nice people.
Bob and Caryl Gorman
5
|
April 16, 2020
Three months ago, my wife -- nearly blind and with very poor balance -- fell in our home and broke her arm. She spent three weeks in Banner Boswell hospital and rehabilitation. On her return home, we engaged Home Instead (HI) for 24 hours each day, for more than two weeks. Their service was outstanding in every way. The nurses always came on time; they were pleasant, intelligent and highly skilled. They helped to clean and to feed her, and they anticipated and took care of my wife's every need. They were patient and devoted to my wife in every way. I would use HI without hesitation in the future and would unreservedly recommend HI to others.
Provider Response
Nathaniel
5
|
April 15, 2020
Very pleased. Personnel is very helpful. Good resources.
Provider Response
micro911
5
|
March 18, 2020
These people know what they are doing! Super awesome people to help take care of the elderly and the care takers! Highly recommended and have good people working for them!
Miss Kitty 1952
5
|
March 30, 2019
We hired Home Instead to care for a very sick and weak family member, so that he could stay in his home rather than a nursing home. His care giver rocks. She runs him to appointments, takes him on outings, cooks, and does light house keeping. Not sure what we would have done without Barb.
devastatedtoo
5
|
February 20, 2019
They provided excellent care for my wife who was suffering end stage emphysema including 24 hour care near the end. The care people were very kind and caring both to my wife and to me and my daughter. Their professional experience and training were exemplary. Home Instead always met my needs no matter how fast they changed during the latter part of the illness. If someone was unable to be here, Home Instead always had someone else covering. I just cannot express enough thanks for the care provided.
Gordon & Gloria
5
|
January 23, 2019
Very helpful and caring helpers who are responsive to our needs and flexible in their response. We are quite satisfied with the services.
Susie & James
4
|
June 19, 2018
Our caregivers are so good. They will do about everything we asked them to do.
Bill
5
|
June 15, 2018
I am very pleased with "Kathy", my current caregiver. She is always very caring and meets my needs. It is very nice to have a conversation with a very pleasant person.
Kathy
5
|
December 14, 2017
Home Instead tries hard to match the caregiver with the one being cared for. They are reliable, responsive, and responsible. We are very happy.
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Services and Amenities of Home Instead - Surprise, AZ in Surprise, Arizona
Ambulatory Assistance & Accessibility
- Transfer Assistance
- Mobility & Wheelchair Assistance
Family/Caregiver & Relocation Services
- Family Communication Services
- Transitional Care
Personal Care
- Bathing Assistance
- Toileting Assistance
- Dressing Assistance
Care Management Services
- Residency Confirmation
Bonds & Insurance
- Is Bonded and Insured
Fitness & Wellness Programs
- Fitness Opportunities
Staff Training & Qualifications
- Staff Driving Record Check
- Staff trained in memory care
- Reference Checks
Transportation & Shopping
- Transportation Services for General Shopping
Companionship & Escort Assistance
- Companionship Services
Health Services
- Companion Care
- Memory Care
Licensing & Inspections
- Staff Drug Screening
Additional Amenity Information
- Agency: Each Home Instead franchise office is independently owned and operated.
- Range Of Services: hospice support, Alzheimer's and other dementias care, chronic conditions
- Training Areas: the aging process, building relationships, Alzheimer's or other dementias care
About Home Instead - Surprise, AZ in Surprise, Arizona
Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.
Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support. Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent. What You Need to Know About Home Instead- Founded in 1994 in Omaha, Nebraska
- More than 1,000 locations in over 10 countries around the world
- Offers in-home personal care, nursing care, dementia care and companionship for seniors
- Home Instead is known for its kind, well-trained Care Pros and individualized care plans
- Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
- Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety
- Help with mobility, including standing, grooming, walking, and getting in and out of bed
- Medication reminders
- Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
- Grocery shopping and assistance with other errands
- Light to moderate housekeeping assistance, including laundry
- Transportation to and from appointments or visits with loved ones
- Regular companionship
- Assistance in establishing a stable daily routine
- Meal preparation
- Positive reinforcement
- Assistance with social skills
- Transportation to and from appointments, errands, and visits with loved ones
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