A Place At Home Scottsdale Goodyear, AZ

John H_85

The agency has provided me with good service. I like that they are thorough.

Kendra L_1

They ask him what he needs or what he wants to do. They listen closely to what the customer needs and work endlessly with them to make sure they get what they need.

Harry A_2

It has had a positive impact. I work twice a week. I feel safe that a caregiver is there to watch him. I would recommend them because they do their job. They never complain.

Anonymous_1719577993

They provided respite. They didn't provide any light housekeeping, like others.

Gerry G_1

The caregiver has had a positive impact because she works with the client, and she asks him what he wants. She asks me if I have any opinions or if there's something that I need to say that the client doesn't say about things that need to be done. She is very willing to comply with that. I like that so far, the lady that comes is very nice, very helpful, and very friendly. She does what we ask her to do. She is very compassionate.

Ronald S_19

The caregiver comes in to help around the house, but my dad is still pretty independent. I love how they communicate with the family. I like the constant and consistent communication.

Anonymous_1718358846

They do his laundry. They don't have enough caregivers.

Lawanda M

They have helped the most by doing things I would usually have to do myself, and they help my mom deal with her situations. I would recommend them because they accommodate special request.

Gilberto R

I provide his care and feel it is helping him. They get back with you and keep in touch.

Edward J_6

They help by showing up and making sure that I don't fall down. They help with the whole showering process. They help me brush my teeth, comb my hair, and get dressed. They provide good service with the workers.

Debra S_19

They do stuff that I can not do with my walker. I have liked that they do the work when I need help. They do it right.

Gerald C_5

They could show up. We had an amazing caregiver for 6–8 months. They have had 3 people come for one visit and never return.

Anonymous_1715687346

They are very helpful. The caregiver helps with dishes around here so that my wife doesn't have to do them. She also runs to the store for me. I like the caregiver that I get.

Anonymous_1714391131

I had a good aide, but she transferred. They could improve workers in the office.

Anonymous_7640

They have helped the most with quality caregivers. The caregivers and the nurses are phenomenal. The administration is poor.

Mark B_38

If they would've showed up then it would've been helpful. They never had workers to show up for the scheduled shifts.

Lura W

I love the company. Whenever I need something, I just call and ask for help, and they provide it. I have gotten great care, and they are willing to do whatever I need.

Donna K_19

There's a lot of things I can't do. I just can't anymore. My days are easier and smoother with Sophia's help. I don't have to worry that I will fall in the shower again. They provide dependable, reliable, excellent care.

Anonymous_1711565646

I haven't been with the agency for that long. There is nothing I have to compare to this agency.

Henry W_6

The caregiver is able to take Henry to an appointment. I like the agency because the caregiver that's been sent, always does everything needed.

Richard S_59

When they can find someone to come out, it's great. But the others are horrible. I would like to see them send out people who are qualified and hold up their end of the deal.

Larry B_27

I don't think there was anything in particular, they did good. I like that they seem to be pretty punctual and provided good services.

James H_70

They could make my life easier by communicating better the office staff doesn't answer or return calls. They could do better with their communication.

Wade S_3

They make sure I have all of my medicines. I like that they have hard workers.

Faaloloi M

They were very good. They were very thorough with my husband and did what we asked. I liked that they were very accommodating. They were very agreeable to help with him.

Louis D_3

Sometimes they don't show up when they are supposed to. I would like for them to have more reliable people and follow up.

Larry S_25

He loves Cribbage, and the caregiver learned how to play it so she could play it with him. I like that they pay attention to what he needs.

Gerald S_10

Just the environment they offer! I love the place. They are super caring people that work there, and they give their clients excellent care. What they provide is very, very good for the clients.

Lloyd S_3

She gets my pills for me. They are prompt.

Willie B_5

The person that comes helps us and relieves our stress. The caregivers they assign has been so cordial and helpful.

Bob H_16

The caregiver goes above and beyond, she unloads groceries from the car, and she changes the linens from the bed My favorite thing about the agency is that they're very responsive, and Marcy our current caregiver is amazing.

Anonymous_1705073067

They will change my sheets. I like that they take care of you.

Philip J_1

There is a whole laundry list of stuff they could do to make my life easier. They can improve my having someone show up, and the people that they get are at the low end of the totem pole pay wise as they only do an average job at best.

Mark B_35

They take care of me and my house, they kind of take care of everything. She helps me with a lot of things. I could use more time with my caregiver, but I don't think there's anything they can do about that.

Jimmy B_4

It is very beneficial. They make my bed and wash my clothes. I am satisfied with the service.

Anonymous_1702373447

They could have had the same caregiver for longer periods of time. I had four or five in a short period of time, and they wouldn't communicate that perhaps a caregiver wasn't coming that day. I couldn't depend on them. They could pay their people well enough so that they don't go and find new jobs.

John R_54

The agency has made the experience positive because he is being bathed, and shaved. I would recommend them because it's the care that I see my caregiver giving him. I couldn't do what she was doing.

Barbara R_57

The caregivers have helped the most by just being there and being able to give us the free time that we need. I like how convenient, prompt, and friendly they are.

Roland S

It does help some, but not enough. I need more help than I'm getting. I'm asking the VA to get me more help, but there are policies to go by. At this point, I've just been learning how to use it, and it's not exactly what I expected it to be.

Jessie D_1

The caregiver is terrific. They need to improve the office staff, since they never know what is going on. The caregivers are good.

Daniel D_11

They helped me with taking me to the supermarket since my vehicle broke down in the carport. They also help with cleaning. They need to improve the timing of when we want the person here.

Michael S_59

They have helped me by giving me everything I have wanted. I would recommend them because they are well-advertised.

Thomas G_16

They help me. I don't know if I need as much help as they can provide. One of the caregivers is good, and the other is about a 5. I would like to see the caregiver not sit on their butts, I want them to actually help me.

Gene G_3

The three things that I want them to do is help him bathe, clean his bathroom, and pick up his bedroom. Everybody is friendly. They are knowledgeable.

Michael L_30

I need someone to help me get out of bed every day. Sometimes someone can't come, and they can't cover you.

James G_31

Whatever I need, she helps me out. She takes care of appointments and does what I need. I'm very happy about the services I get from there.

Harold C_7

My caregiver is positive. I like the caregiver mainly but the agency follows-up.

George H_19

He can only do so much, and I can only do so much. It's hot weather right now. When it's a little cooler, more can get done.

Robert H_75

They are very helpful with doing chores I can't do anymore. The people they send are great.

Rannek

We gave been with APAH since January 2023 and could not be happier or more pleased. The home health aides they have provided have always been well trained, efficient and compassionate. There had been a few times in the past when a provider was not available, but those days are over. A prime example was this past week when our aide called out sick the night before he was to visit. The scheduling team kept us updated on locating someone. Due to the last minute call out there were no aides available. But that didn’t stop them, a field supervisor took the shift. That’s dedication to their clients. Alex us not only dedicated to his clients but also his employees. Not one aide has ever said anything derogatory about him and love working for APAH. Feel very confident in recommending them for home health care needs.

Glen M_4

She comes in when he needs to have his feet and back taken care of. They are not giving us the time we need. They could give me what I was supposed to be having. We were supposed to get 2hrs, 3 times a week.

Lawrence J_4

The services have been positive because certainly having someone as detailed as Maria is getting the most out of the services. I like the agency because they are professional and the coordination of the caregivers. The office staff was very accommodating to changing from a male caregiver to a female caregiver. They have made everything so seamless.

Richard G_34

They have helped the most with home care such as cleaning. They could improve when my regular caretaker isn't available. They cannot schedule anything within reason.

Jerome V

They help me get him ready in the mornings. The caregiver we have come in the morning is very engaging.

Gerard R_2

He knows that I'm not worried about him when I'm out because he has someone here to help him. The company is just responsive I don't have to wait a week.

Theodore Y

If I didn't have my caregiver, it would have a problem. My caregiver is on time and is very neat and clean.

Dale P_3

The one caregiver needed to be off of her phone. They could have been better at communicating between the office and myself.

Rosa R_2

The agency is always there for you. The benefits are getting better as well. I like this agency because they are thorough.

Robert M_73

They assist with his grooming and his exercising. They send out good people.

Marc S_8

They were hardly ever here. When I needed them, they could've been here. Some weeks I got nobody. They could show up when they said they would and let you know when they are coming.

George B_26

On the days that they are here, they help. I also can go buy my groceries. They are available when I call.

James H_58

They need consistency. They need to improve their communication.

Anonymous_7392

They were nice it is just that they did not have any consistent caregiver and they are always giving me a different caregiver. They kept giving different hours and no consistency. They are nice it is just that they are giving a different caregiver all the time.

Anonymous_7315

He looks forward to the people who come in. He likes conversing with them. They are very patient with him when he's having trouble finding words. It doesn't take them a long time to find somebody to be a regular care provider, instead of going through new providers on a weekly basis. They get somebody in who can do it weekly and show up on time.

Anthony R_9

Taylor really helps a lot she makes my life easier. She gives directions on what I should and should not do. The caregiver that come out is excellent.

Mark B_31

They mainly help me house with the housework. I like how the staff is kind.

Vaughan B

They take care of my husband while I am at work. We like the caregiver that we have.

Norman B_4

She helps me out a lot. At the same time, I am very independent and do not ask for a lot to be done. The most helpful thing she does for me is get groceries and food for me. I like that they are responsive. The girl who comes and helps me is receptive to what I need and want. They call to make sure she is here and doing what she is supposed to do.

Ronald T_4

I really feel like they care and that my dad is seen by them. Everybody has been amazing, and Alex has been awesome at keeping communication.

Francis D

The second caregiver was entertaining to my husband and he loved her. I like that they were dependable and showed up on time.

Theophile S

It's better than him being at a full time facility, when he could be at home in his comfort. That way I don't have to be there all the time. I like that they are here to help us out when we need at home care.

George V_4

She comes on the weekend, so I get some time out of the house. The caregiver that we get is excellent and on time.

William E_9

They help me get out of bed in the morning and work with my range of motion. They always try to get a replacement whenever someone isn't able to show up.

Clifton D

They do anything I request. I like the people they send and I can always reach the office.

Edna N

A Place at Home has made my experience positive by sending a quality caregiver. I would recommend A Place at Home more if they were faster about their onboarding process and finding permanent caregivers.

Cynthia H_12

I have someone here, and they do my hair and make sure my hands and feet are where I can use them. They do things I can't do. They could have gotten me a permanent caregiver more quickly than I did.

Debra S_13

I don't go anywhere or do anything, so they help with making my bed . I can only walk with my walker. I like that my caregiver does a good job and is very friendly.

Anonymous_6822

They can make my life easier with better quality people. I would like to see them show up when scheduled.

Charles W_20

I am by my house by myself so they give me companionship. I had very different caregivers to keep up with. I dealt with different personalities.

Joseph B_27

I like the caregiver, and so does the client. They are responsive.

Richard H_51

They're okay. They give me showers. Once they got their act together, they were good. They've improved their scheduling.

Lee P_2

The caregiver we have helps out with bathing as I can't help provide it for my loved one; she cleans for us and with everything else we need, so it helps a lot. I have been recommending them to everyone as my caregiver is a sweetheart to us and helps with everything we need; we are so happy to have her matched when other companies gave us a terrible fit.

Ronald S_12

They help me with meals. I like that they have been very nice, and I like the caregiver that comes out.

Anonymous_6605

The care depends on the people sent. Sometimes the scheduling as well isn't very positive, so we have to talk to others. They should schedule better and answer the phones.

Khaled S

Their service is empathic and nurturing. I like the customer service.

Anonymous_6475

They could have tried to be more intelligent, instead of being lazy they should've did their work. I had to let a couple caregivers go, because they were pilfering from me.

Robert M_61

They provide a caregiver through the VA and that care goes to my father. That is the most important thing for us because I am disabled as well. The caregiver is absolutely wonderful, but the owner's follow through is terrible. He does not call back.

Bobby W_5

Because Bobby has to be watched 24/7, it gives me a break and he is comfortable with the caregiver. I would caution people to be sure to have definite days and times when and if I were to recommend them.

Edward A_5

The caregivers helped the client the most by being very encouraging. I liked the people that were sent out. The caregivers were excellent.

John D_41

We have not had a steady caregiver since we started. Consistent care on a daily basis. If someone starts, they quit. They try to get me different people everyday. I would like the see consistent and steady care.

Jimmie B_2

The lady that comes cleans my house. I would like them to be on time. When they change the schedule, it messes up my schedule.

Beverly F_6

I cannot bathe myself or do my hair and so when she comes she is able to help me with that. She helps wash my hair and braid it when she is here. I like that they listen to what I have to say. They got me someone that I'm happy with.

Anonymous_6334

They provide respite care for me every now and then. It is very hard to get scheduled. I really never know if someone is going to show up or not. The scheduling is a nightmare because people just quit and don't tell them why.

Orville D

My caregiver helps me with all the things that I can't do for myself. I need the help. They could training the caregivers a little more on certain medical processes.

Bobby G_1

I like the company and the caregiver does a lot of the housework for me. My nurse now is very good. She always asks if there is anything else I need.

Theodore S_6

She helps dress him and makes him lunch. I like that they have been persistent in getting us good help.

Ben B_3

It has been fine, we have been happy with the quality of care. i think that they are very short staffed, sometimes we have been left with no one.

Cheryl K_4

They should've made sure everything was as clean as it was supposed to be. I already have. I like that they were in a hurry, they didn't hang around long.

Michael S_48

They help the most by doing things I can't like going to the dumpster or cleaning. They do good work.

Jen H

I would say that reliable people because we have only been with them a couple months and we have had so many people. They need to have reliable people that take care of my husband.

Harold H_8

My caregivers have helped me the most with cleaning, cooking, and overall generally working. I would like to see the agency's scheduling improved, and I would like to see some of their personnel improved. Psychologically, the second caregiver and I differ. I don't care for people with the ideas she has, personally in my home. I have asked them to replace her and they have not. I am going to give them 2 more weeks to replace her. If they have not, I will contact the VA and change my home care.

Barbara P_46

She has done everything we have asked her to do without any problems. She's been very friendly and easy to talk to. My mom enjoys the time with her. They've always gotten back to us when we call them. They are very caring.

Lois H_8

They helped him to get his strength back. They could have more consistency with the caregivers.

Mark H_16

Sophia was fantastic and got along well with Mark, she was upbeat and worked respectfully with Mark. The caregiver was frequently frustrated and communication with the agency was spotty.

Tim M_4

Since I got a new caregiver it has gotten better. The caregivers could do better at studying up on the care plan. There are times when things have been switched on me, and they never told me ahead of time.

Anonymous_5653

It makes my life a little easier. They do an excellent job.

Stephen K_4

It helps more with it than without it. There are several things they say they will do, but they haven't followed up with it.

Clementine S

The services helped me to understand how to care for my loved one better and gave them more confidence. I would recommend them because they were competent and helped a lot.

Benjamin H_1

The services would help more if they could provide more care. This agency gave us trouble in the beginning. I could not always depend on the caregiver.

Stephen B_4

They do the little things I can't. It makes me feel human. They help me organize and do things I can't do myself.

Thomas H_13

My dad is safe, and I can get a break. The communication and the caregiver are amazing.

William H_15

The aide was on time. The aide saved my life. I like that they completed the care that the mission stated.

James J_16

They have helped the most with doing what I ask them to do. The caregivers are on time when they are supposed to be here.

Russell M_9

They could have a better plan of care. They're always on time and easy to contact.

Reyes J

They provided me with a caregiver who is unable to finish the job and unable to do certain tasks correctly. Some of the caregivers A Place at Home has are amazing, but there are some management issues and we have had an unacceptably long lapse in care quite recently.

Anonymous_5540

I am an ALS patient. I spend 19 hours per day in bed. The rest of the time, I am on my mobility chair. When someone can't make it, my day is severely impacted. I am supposed to have three hours of care every day. I cannot do anything without help because I cannot move my legs or arms. I transfer with a Hoyer lift and we need more people who can use a Hoyer lift. This agency is contracted with the VA and I hate to see their money being spent on incompetent help.

Anonymous_4758

My father enjoys having his caregiver. I wish there was more consistency with the caregivers.

Margaret H_17

They should have employees to give more than change dirty diapers. They should have better caregivers.

Gerald H_1

There are a lot of things that happen in my life because I have very tenuous health conditions, but they provide me with the support I need. I'd tell a friend that the agency is flexible and they're there when I need them.

Bobbie S_1

The agency gives us the same caregiver that is very good. They need to let us know who is coming.

Charlotte R_6

They so help me clean and wash they do what they are supposed to. They can send a caregiver every day like they are supposed to instead of me wondering.

Angel D

The caregivers are all really caring; It helps that they have the help they need. They are consistent; we haven't had someone not show up. The caregivers are all very professional.

George W_15

They should be more aware as how to assist someone in a wheelchair and blind. They can improve their bed side feel. Like transferring.

Edward P_4

When my caregiver was here, she did anything I needed. She made things easier for me. My caregiver was fired and they never followed through.

Sally H_8

Our caregiver cleans everywhere in our house. She administers my husbands medicine and makes sure that he is showered. I really like the caregiver who comes now. I would recommend her to anybody.

Samuel D_2

They check him and make sure he's okay. They seem to care.

Anonymous_5301

The caregivers I have had in the past have been tremendous. They help with modest house cleaning and helping me recognize things. They help me to remain stable since I've fallen several times. They need to improve their scheduling. Sometimes they schedule when the person is not aware of the scheduling, so it doesn't work out as professionally as it can be. Sometimes the caregiver will show up and I won't be here.

Richard M_34

Richard has a bell to call if he needs something and several times my son had to go answer the call because the caregiver was not available. But he does laundry, helps cleaning the counter and kitchen, and we appreciate it. The caregiver goes in another room a lot and not available sometimes, at least not as much as we want him to be.

Anonymous_5163

She gets to see people from outside. They have had difficult with my mom. One of our providers has had COVID-19, and we've been getting different caregivers.

Joelene L

I wish they knew how to transfer me. They need to train their people.

Huila C

They have given my dad one caregiver. If you have any issues they take care of it right away.

Samantha R_1

My caregiver got COVID and exposed me to COVID. I think the company's great, it was just an off-situation. In my opinion, the caregiver could be a little more on task.

Anonymous_5134

It made it easier to manage so I wouldn't have to worry about her taking her medication. I didn't have to worry about if she was being taken care of properly. They could improve the communication about who the caregiver is and give us more information about them to make sure people get the right fit.

Paul B_22

We get along great and we work well together. They are perfect! Everything, I have no complaints!

Raylene A

They help us the most by providing good service. When we first came to Arizona a couple of years ago I had no idea how caregivers worked. Alex the owner was amazingly helpful and said he would be glad to help us with the VA even if we didn't choose them which was very nice. I have had several caregivers help the patient and they have all been very good.

Barbara G_47

If they send out different people, that is not good for the client or her animals. Having a different face change your diaper every time is unsettling. They cannot find people to come out so that I can get myself taken care of.

Louisa M

They give my father showers but they could shave him and comb his hair as well. They could be more responsible with scheduling and people coming to do the job.

Michael C_26

I just had 2 surgeries which both set me back quite a bit. Without their services I would be in dire straits. They have efficient people who are caregivers. They are on time and most of them do a pretty good job.

Charles S_18

When they were here, they were good. When you have inconsistency of care, you have problems. They were sending different caregivers and couldn't seem to keep track of things. She was supposed to be walking after six months, but she was still getting transferred because they weren't consistent.

Rosemarie D_2

She gets her medicine. They keep up with you. They email me and text me.

Gloria R_6

The help is very needed. They just had to watch him. I had his food prepared and they gave him lunch. Now that he is in the hospital, I am going to need more care than just sitting with them. We were having a little difficulty getting a person to show up. Sometimes they are late and are not on time. The company does not give them enough time between patients to be on time.

Debra L_8

They weren't as helpful as I was hoping. It would have been helpful if they were reliable in getting a caregiver out here and on time. The caregivers need to listen to what the expectations or needs are of the family. They just need to be trained better.

Beth H_9

They should've reached out to me more for support instead of trying to communicate with the client because she has dementia. I liked them the first time we used them because I liked having direct contact with the caregivers. But, the second time we used them I wasn't allowed to talk to the caregivers.

Paul G_13

My caregiver knows what to do because she has been here. I have a good caregiver now.

Allwyn "Skid" P

I give her a list of things to do when she comes. She adapts very well to the new things I ask her to do. I had some trouble for a while, but they fixed it! She does pretty much what I need.

David P_24

She goes out of her way. She takes good care of me. She even cleans my room.

Anonymous_4921

They come and help him shower. I like that they do what they are supposed to do.

Anonymous_4873

They listen and they try to work with me and they are always available. They need to hire more workers so we can have more help.

Anonymous_4959

They could get more experienced caregivers, but they do provide me with a caregiver. I'd liked more experienced caregivers, but I don't know the company very well.

Sandra Lee G

I do not know how they can improve, but they have been helpful. The ladies that come are very nice, friendly, and likable. They help me with everything.

Vicki A_2

The services have been excellent, they've been very reliable. They've sent out some very qualified employees.

Gary M_13

The caregivers only do half of what I tell them to do. They just want to go home. When they do send a good caregiver, they eventually take her away after a month. They send me different people all the time. They don't know how to clean the house, I tell them what to do and they don't do it, and they haven't done anything about my complaints.

Howard S_4

They're on time, and they pretty much adhere to my schedule. They're punctual.

Anonymous_4785

They help me and they chat with me. They are pleasant people.

Anonymous_4801

The agency could have made my life easier by having someone consistent come. I would like to see the consistency in scheduling improved.

Richard C_17

They smile and they make me feel comfortable no matter what the situation is. I like the quality of the care and the personality of the caregivers. They follow through.

Anonymous_4791

It's good for both of us and especially me to have some time off. I'm happy with the help.

Harvey B_1

The agency is helpful by providing a good caregiver for us who keeps things moving forward. I like that they are consistent, they provide hands on care, they have good communication and interact well.

Anonymous_4802

There is no impact. They haven't shown up or they haven't been trained. I want the schedulers to get their act together. I spent 3 months with 14 different caregivers, most of which weren't trained.

Jeanette B_1

The most important thing they do is they assist him so I can do other things. They need to communicate better.

Anonymous_4702

I need more hours of care and the rating would be higher if they fixed that. They had no show and no calls on three occasions. I wish for there to be more consistency.

Chris D_7

They are very willing to help and take care of the patient well. Sarah is the best we've ever had. Now we have somebody that's really good and taking care of her.

Raymond G_3

They take some of the burden away from me for caring for my father. They have good communication and care.

Donald H_8

The services make me happy! I like it when things run smooth. Things run well for me now. I would recommend them because I have asked for a certain caregiver because I could correspond with them well and they talk on the same level as me.

Ronald David S

My caregiver sees things that I don't see and helps me with things that I couldn't do for myself. I've had a long term person for a while and most of the people have been good workers.

Tessie S

They are reliable and efficient. We have had the same staff ever since we started with them.

David S_47

They could have provided better caregivers. The agency could treat employees fairly. They have to get caregivers who are more qualified.

Margarita V

It is a lot of help for me since I have to go to work and I can go knowing there is someone there for my husband. I like they come on time and do what they are told to do.

Michael H_18

The current caregiver provides excellent care for me and she helps me around the house. They need to check on who they are hiring.

Sean K_1

I really need the caregivers to help get me up in the morning. I need them to know what they are doing and get here on time, which they do. The agency is very good at communicating with me and filling my shifts.

Richard E_6

They give me my personal care. They send great caregivers to my home.

Victor K_3

I need a more consistent schedule and fewer call-offs. They could notify me more and improve their scheduling system.

Donna C_12

Each one of the caregivers has had a different talent. They do all of the housework that needs to be done, and they do it efficiently. I can't tell you how good one of them does at housekeeping; it's amazing! They have sent three different permanent caregivers, and every one of them has been great!

Richard D_22

They are here and will sit with him and keep him company before and after he takes his shower. I like that they are on time and always here for the services.

Chris S_13

When they had fill in people, they didn't show up or were really late. I like the regular caregivers, they were good and caring.

Angel V

They are still are working with me to find good coverage and good caregivers to help us out. They could be better at letting me know about changes to find good coverage.

Danny C_2

They've been helpful by sending people to help me so I can stay in my place. They need to do better to provide the care you need at home.

Lois P_6

She takes me to the store and is very good about doing that for me. I am not capable of doing that myself and she is a wonderful companion. I like the quality of the referrals that I have had and the woman that has continued to come has been perfect for me. She has been a good fit.

Anonymous_4566

We just needed them to provide home care and watch him. We just did not have them very long but we did have a shift issue where people did not come.

Richard N_10

They have given me pleasant caregivers that know what they are doing. I like the people. The caregivers are good. The agency has been prompt about their care giving and compassionate.

Karen E_5

There is nothing anyone can do. He has Alzheimer's so there's not anything. A couple of their people were pretty good but one guy was really bad.

Joseph S_12

It has made it easier for me, since I give care for my parents. Any bit of help makes a difference. They are prompt and on time, they do what they say they will do.

Stacy L_1

They've helped me out a lot, really. I would be in a worse place without them. They've helped me get my anxiety to a comfortable place. It would depend on someone's needs, but I like how they really care to help you in a personable way. It's from the heart.

Sandra A_6

I have had to have a doctors' appointment, and she took me and was with me all day. The customer service, they make it so hard to work with them. The management swore at my aide when she wouldn't take another client.

Curtis B_2

He doesn't require a lot of support but there are some things he cannot do for himself. He needs them to help him with laundry and does anything that requires handwriting. He really likes the lady he is working with because she does a really good job.

Cteegardin

We engaged with A Place At Home in November 2020 to provide weekly in home assistance/visits to our stepmother. We arranged for visits once/week for 3 hours. A Place At Home was attractive because of their online portal which provides feedback to family members on activities performed by aides during their weekly visits, especially since family members are not local. Over the course of 2 months, several different aides visited my stepmother. While I understand there is no guarantee the same aide will visit each week, I stressed the importance of trying to maintain continuity as my stepmother has dementia. Several different aides visited my stepmother over the 2 months we engaged with A Place At Home. For the last 4 weeks, we had the same aide, however, in the online system, she would go down the task checklist and indicate tasks were done that I knew were not (assuming she even showed up), like grocery shopping and meal prep. On two occasions, the aide clocked in at the regular time via online system, but I know she was not there as I was on the phone with my stepmother during part of the time. Last Thursday, the aide logged in a full 3 hour shift, and she was not there for at least a portion (and I assume none) of the shift. I called A Place At Home on this, and one week later, have not heard sufficiently back, other than we will look into it. The first instance in December when we suspect the aide did not show up, we were billed for. I have not heard back as to whether we will be billed for last week's no show. Bottom line, this place seemed really attentive and responsive at the onset, but quickly went downhill. I question their business ethics and commitment to providing caring and compassionate services to homebound seniors.

Rose L_3

The could make our lives easier by providing more hours of care for the client. They have helped by providing transportation for him and noticing what he needs. I would like for the caregivers to more consistently reach out to me. I like that there is a way to contact the person taking care of the client if I need to.

Magnolia S

They give good services and provide 6 hours for us to take care for James. I like them because they are personable with their clients and they try to help us out.

Jackie C_10

She takes care of my husbands bathroom, sweeps the bedroom and makes things easier for me. They have been reliable and very courteous.

Anonymous_4448

The person coming 3 times a week is very good. Communication needs to be improved.

David C_41

There have been problems with either them being late or stuff like that. When their phones operators take calls, they have been problems relaying messages to others or their higher ups, and they have relayed messages wrong.

Clark E

I like their attitude and their willingness to work around my problems. The timeliness and the personality of the people.

Frank N_3

They have really lightened my life up a little bit. The people that they have sent me so far have been excellent.

Marjorie

A Place At Home Scottsdale was excellent. They were very good. Even afterwards I had given them a $200 deposit and my husband only used them once because he passed away; they still gave me back my $200 deposit. I can't remember the fellow's name offhand who is the owner of the company, but he came out and talked with my husband. He introduced himself and his company. He sat for like an hour and a half on our patio just talking very nicely. He'd been through an illness and death with his own father too with cancer. I couldn't use them at that time, but I called him about three weeks later and he came out again with his wife and talked with me. I just thought it was a personable company. At the time, the only thing I needed was someone to come in to the home and stay with my husband for a few hours while I ran some errands. I wasn't able to use them longer only because my husband became very ill very quickly and then died right after that, but I would have continued to use them.

Patsy T_1

It's made it easier because they come from 8am to 10, and that's the time we get him up. The one problem I have is that they don't send the same caregiver every time I'm scheduled.

Douglas P_2

The caregiver I have is wonderful and very caring. He does everything I need, and he helps me out in ways I need. I like that they are honest with me.

Dustin G

He needed a lot of help doing things that he wasn't able to do and they were able to provide those services. I didn't have that much experience with them. They were prompt, communicative, and able to provide the services he needed.

Kathleen C_3

My caregiver has been able to transform my life. And she has been helping me around the house. She is helping me socialize more. I like that I have a permanent person to help me. She has helped me so much and we have only been working together for a couple of months.

Brenda J_5

My husband and I had come down with the corona, but because of them, they gave me everything I needed to know what was going on. Because they just took great care of my father, and we had the same people coming in.

Caroline W_2

Sometimes I do not have enough things for them to do. They do a good job at completing the tasks asked of them. I have been happy with most of the caregivers that they sent. They are pleasant and easy to get a long with.

Janice T_4

The services were a high impact, because in the last few weeks of Dean's life, he wasn't able to do anything. The caregiver helped with all he needed which also provided relief to me. The VA arranged the help for us, and the aid was only coming twice a week. The caregiver was lovely, and I appreciated her and her care.

Lynda I_1

They were trained well so they knew how to handle her. They were very accommodating when I had to change the schedule.

Harry C

The caregiver comes and does what needs to be done which helps because I am in a wheelchair. I like my caregiver.

Sylvia H_14

John had Alzheimer's but he was always so excited whenever they would come over. I like that they checked with me. I also liked that whatever caregivers came over were great.

Susan S_37

They need to have the same people that are able to get here. They need to have more adequate staffing. They could improve the staffing. It's number one priority, and I think they're not able at this point in time.

Robert D_29