Right at Home Mobile, AL

Anonymous_7594

They need more communication and better vetting of the caregivers. Their clock-in system is always a problem for us, and get a lot of phone calls on if they clocked in our out. It needs to be looked at. Home office here is a little unorganized, and it would be nice to get some communication from them. There are 2 sitters I use now that are good, but I wish they would make sure they are a good fit for us.

Delaney C

They help in any way they can. We have several people and they are all very good.

Ron N_5

I called for cleaning services, and a lot of the caregivers are young and don't have experience. They are more nursing, and more caregivers.

Katherine B_6

They allow me to be able to go to work and not worry about my mother. I like the friendliness of the caregiver.

Sharon M_20

I know that my parents are safe, knowing that there is someone there to keep an eye on them. I like that their primary concern is their patients, and that they also bring comfort to my parents. They make sure that everything is settled with the patient.

Gloria P_9

They made her life easier by enabling her to stay at home and get out of the hospital. I liked that the nurses were wonderful, that came out. There was just one that didn't work for us, but the rest were great.

Sharon M_18

I don't have to worry about them while I am gone. I know when the caregiver leaves that there will be food in the fridge and the house will be clean. They make sure to find a good fit between the clients and the caregivers.

Joseph H_15

Since the beginning, the caregivers have been able to fulfill all of our requests. When I was checking around for the services, Right at Home came across as a company I would want to take care of my dad.

Tom J_6

They took good care of me. I would recommend the agency.

William D_20

They help me keep the house clean. They are improving the care.

Carol J_10

The provider has helped me the most by being available for things that we need. They have been pretty responsive to us.

Provider Response

Charles C_22

The agency was really good with the client and the caregiver was attentive. I liked the agency because they care about the client and the family.

Provider Response

Lorretta C

They have had a positive experience. I have recommended them already. They work with you. The ladies come in when I need them. I'm afraid to drive and I need them to take me to the doctors appointments.

Provider Response

Paula S_15

I wanted someone to come in and do a good job of cleaning. I wanted the same person to come so that we could build up a rapport with them. Then they could get to know me and what we like so they can better do what needs to be done without telling them how to do every little thing. They came in and attempted to clean. They could get someone to come in and stay, I had at least four different people in the short amount of time that I used them. I had four different people come in and the only ones who really did a good job were the directors that came in because others didn't show up.

Ruth H_25

Just by being here with me and having someone here. They send me nice people so far. I am receiving good care.

Hannah G

My caregiver really takes care of me. I like that they call and make sure that it's okay to come.

Provider Response

Jacquelynn G

My caregiver does all the different things that I used to do for my wife which I like, and I can relax and do things outside. One thing that I like about this agency is that the caregiver is very pleasant, and she does all kinds of things, and my wife really likes her.

Provider Response

Cindy A

My mom is in a wheelchair, so having someone I can safely leave my mother with is very important. We have one lady that comes regularly, I like the consistency. She does a good job and my mother likes her; that is the main thing.

Provider Response

Alvin W

They stay in touch on a regular basis. They let me know if my caregiver is going to be out of town and they provide other caregivers when needed. They offer a great quality of care. The caregiver that the client has, Alex, is amazing. She has been with him for over a year.

Provider Response

Lauren F

The services allow me to get errands done and leave home without worrying about my mother. So far, the caregivers have always been on time and they make an effort to make sure they know everything about my mother's routine.

Florence M_5

At that point, I was able to do my own housework. They stayed with me when I took a shower, and that was good. I've never had anyone take care of me, so it was a new experience for me, too. I'm not sure if they knew what they were supposed to be cleaning. They did it, but I could tell they weren't happy about it and would have rather helped me.

ReviewerJO#1118B

Great service. Very pleased. Would recommend.

J. Faircloth

I want to thank you for the care you gave my dad. The caregivers were very kind and caring. They were very thoughtful to my dad's needs. Thank you again.

ReviewerJO#1118C

Thank you for your help when I needed it. I was pleased with the service I received. Thank you.

ReviewerJO#1118A

I want to thank you for your great service. My mom was very pleased with the caregivers. Thank you for the kindness with my mother.

J. Davis

I want to thank you for all your help. Your caregivers were so helpful.

K. Berry

I was happy with the service I got from Right at Home. They helped me when I needed it the most.

Y. Ross

Your caregivers are caring and they are very helpful. I was very pleased with them.

Anonymous_2725

They are reliable. It has been stable and they come through. They work well with us with all the complexity of care giving.

Anonymous_4060

They did their job. Friendly service from the staff, the caregivers I have had have all been good.

Anonymous_4009

They are a companion for him. They are reliable for us.

Lynn

I was able to have a daily life and they did whatever I asked of them. They were attentive to my dad, listened to him and took care of his basic needs. They know what my dad liked and didn't like and they went out of their way to make sure he was happy.

Marcus M

It was very beneficial and helped me and my mother. I liked that they were very quick and responsive.

Anonymous_3338

My parents were disillusioned by the bill and by how much it was. I was taken aback by them. They could have improved the communication process. There was not enough information give about how the service was going to take place.

Provider Response

Agnes

My mother is pleased with the services that she receives. The caregiver we have does an excellent job with my mom. She respects and listens to her. She is a perfect match for my mom. She is kind and consistent in her care. The office is very nice. They are responsive to questions that we have.

Cindy

The staff is courteous, professional and are on time. They take good care of my mother. They have become a part of the family. We are extremely pleased with the office staff.

Martha K_1

They have made it positive by being flexible. The CNA recognized that my loved one was severely dehydrated, so they took him to the hospital and that was very positive. I like the caregivers and them working with me.

Anonymous_3129

They could remember from the previous time they were there where they put things so that my mother wouldn't have to instruct them every time. I like the flexibility of the service.

Lynn G_1

I was able to have a daily life, and they did whatever I asked of them. I liked how they were really accommodating, and they always listened to me.

Julie H_2

I like the freedom to do something besides taking care of my mom. They could be more truthful in their practices.

Agnes P

I can't be there all the time for my mom. We had a situation where the caregiver called me to let me know she wasn't doing well, so I was able to get there. They are there, and the person is always on time. My mother is pleased with the services that she receives.

Kenny

When we first got setup, they had it set up so payments were automatic. I liked that. There isn't really anything they could have improved on. I look for someone who is compassionate.

Justin T_1

They are able to come out and help her with all the day-to-day activities so she can enjoy her life. They keep me informed about every caregiver that is coming.

Shirley L_10

They could have had the same person coming and someone with more training. Every time there was someone different that came, I would have to go through everything all over again. Some people they sent weren't doing their job.

Jack S_2

We want people who helps her get out of bed or help her up if she falls. All they do is watch my sister. They don't really help her at all. If something goes wrong, they call someone else to take care of it.

Provider Response

Ashley R

They had a really good means of communication, and we had the ability to see our family member's chart. We were up to date on what was going on. They were very consistent and dependable.

Anonymous_1675

The caregiver has been sick or their child has been sick quite often and not able to come. They have to call me a lot to help out with how to deal with my loved one's dementia, which is not giving me a break. I like the fact that they were willing to work with me about the type of caregiver we thought would work best with my loved one.

Pamela T

They helped her and watched her at night so it was redirecting her if she got confused if it was daytime. They could have just better training with the sitters on what to do if there is an event.

Bobby R_1

They do very well. They are doing everything fine. I would recommend them. They are always on time.

Theresa A_2

They helped the most with the quality of care and daily needs. The contact from them to see if there was anything needed or concerns was nice. They always made sure someone was there for backup. There was always someone there if we had questions.

Clarissa l

I liked knowing that someone was there for her and capable of caring for her. They have easy scheduling and they were able to provide last minute care. The professionalism and compassion of the caregivers was great.

Dustin S_1

My dad has issues falling out of his wheelchair and I have 3 children of my own so I don't have to go sit with him at the nursing home. It's been a huge help. I already have recommended them, and I like that they've been to my dad's doctor's appointments. They're really personable, nice, easy to talk to, and show real concern for my dad.

Jane C

They help me most in watching my mother. They are very responsive.

Vickie W

The problem is they're expensive. We probably won't be using them because we've had to find someone cheaper, otherwise, he'd run out of money. They took care of my loved oen while we were gone. They were reliable.

Ms. K

They help my mother with her mobility. The people they send are very pleasant and helpful.

Marie F

The caregivers are very caring and responsible. They treat my loved one really well. Right at Home has good caring people. The manager is helpful and willing to compromise if needed.

Mabel C

They help me get dressed and go to the bathroom. I like them and the CNAs here, but they think Right at Home should be doing everything.

Cynthia Y

I liked that the caregiver are on time and I was pleased in the way they where able to administer my loved ones medications. They helped me out a lot because I wasn't able to give him his medication because he wouldn't remember to do it himself. I also had a sister I had to take care of.

Mr. W_1

They've been on time, been here when they've said they would, and their employees have been friendly and easy to get along with.

Elizabeth P_3

We didn't have much time with them, but the owner was very knowledgeable and personable. The caregiver was really good with my mom. She lived in an assisted living facility, and I was just trying to make sure someone was with her all the time. The facility staff couldn't be there all the time. I don't know that the caregiver had enough to do.

Harris P

Right at Home is very prompt and thorough, and they do a great job. They have helped my mom clean herself up and get ready.

Derek J

They have flexibility, empathy from the staff, and great customer service. It is an ongoing process, so they have lessened the anxiety that I have about having some backup. They have lessened the workload of the family.

Lynette S

The owner did an outstanding job and he took care of every issue that we came across. They were there to be able to administer her medicine when I could not be there.

Wayne G

The owner will come out and sit down with me and talk with me about how well Right at Home is doing. Right at Home has been able to provide the care and being there when he needs them most.

Anonymous

Right at Home is very reliable and they are always available. The services from Right at Home provide care to people like my loved one who need more care than the average caregiver can provide.

Karen T

I was pleased with Right at Home. The manager was able to arrange a caregiver, even at the last moment. The manager always made sure there was someone with my mother.

Susan H_19

Right at Home was perfect for our needs and the caregivers became like family with us. They went above and beyond. To know my loved one was well cared for while I was living out of state really made my life easier.

Diane G

I would recommend Right at Home because they were just very thoughtful and attentive to my mother. The services from Right at Home made life easier by allowing me to get out of the house without worrying about my mother.

kathy g

Right at Home has great customer service, and when they have a new caregiver, they send the caregiver with an experienced one to shadow at the cost of the company. Right at Home has caregivers that are conscientious of my mother.

Susan

Right at Home is a very helpful company. The caregivers are very involved. Having them, allows my parents to live in their own home.

James G_2

I would tell a friend that there is always someone there from Right at Home. We were happy with everyone and they seemed competent in the client's needs. Right at Home was a huge help because it took the responsibility off of our shoulders.

Margaret

Our caregivers are solicitous of my husband and they don't intrude on his privacy when he wants to be alone.

Susan H.

One caregiver takes my father out for rides, down to the beach and to get something to eat. She is very caring with him when she works with him and respects his privacy.

James H_2

I recommend Right at Home to a friend because I have been pleased with everything they have done so far. When I have a complaint, I talk to Right at Home and everything is straightened out. Right at Home has someone there with my family members so I don't have to be.

Lanie T

I would say to a friend that Right at Home can do pretty much any schedule. They have a quick return rate for sitters when needed. Right at Home's services have alleviated the worry about taking care of my father in a timely manner.

Tracy J.

My caregivers show up on time and help my mom with her daily needs. They are friendly and caring.