BrightStar Care Huntsville Madison, AL

Laura I_1

They have helped me with my eye wound. I like how friendly the nurses are.

Linda W_47

They did everything I needed to have done. I didn't need them much. We had some issues in the beginning with caregivers not showing up. They need to make sure their caregivers are more reliable.

Leslie B_6

They coordinate well, and they get people there when I need them. They have a quality staff. I like that they communicate well. The nurse they sent is outstanding. If I have something additional like an order from the doctor, they take care of it.

Victor B_2

They have helped the most with someone who can change diapers. I like the person that they sent over.

Anonymous_7487

It depends on who is here because there are some that do a good job and others that don't. I would like for the quality of care of the caregivers to be better.

Steve S_26

We had favorable interactions with Pam, but what she thought would happen did not actually happen with the care. I would like them to improve just about everything.

Bill M_21

They are good. They always have given me the care that I need.

Anonymous_6988

When they were there, it was wonderful, I would like them to be there more often. I wish they could find us someone who could be there more often.

Michelle S_13

I like the quality of nurses they hire. I like their professionalism.

Anonymous_6597

They fix me something to eat. They help me get in bed. They're prompt and always show up.

Theresa E_1

I like that he looks forward to seeing Erica every morning. I like that they try hard to get a person and that is really good for consistency.

Greg M_9

They have provided caregivers who help me around the house. They have provided good caregivers for me.

Tammy J_2

Some caregivers were really good. We only used them for 16 days and had three no shows.

Janet L_13

The agency shows up to my house. I like that they always show up on time.

Anonymous_6158

They give me peace of mind. I am glad that they are available to help her.

Laurie S_11

The nurses are really nice. Communication coordination in the office needs to be improved.

Gloria B_22

The staff is very well trained. I like that the staff is very kind.

Richard W_33

It has been very good for her. We have been very pleased so far.

Fannie "Ruth" D

They could have had better staffing and that would've made her life easier. One of them would not return because she was not performing her duties.

Doris L_6

They have well trained, friendly caregivers. I like that they respond quickly to phone calls.

Donna S_19

BrightStar Care has helped to find a caregiver that is professional who meets my requirements and goes through the efforts of listening to my needs and questions. BrightStar Care could hire better caregivers, but they have been responsive in meeting the needs of my mother when I express them.

Julie _5

The office staff and manager were very communicative and responsive. They were very responsive when we called the office.

Dorothy R_10

They are always there to answer questions. They are very professional.

Betsy S_4

The caregivers are always on time, efficient, and work well with the client. The caregivers that come are almost like family. This agency is easy to get in touch with, very personable, and works well with our family.

Anonymous_5378

Early on I would like them to give me some confidence. They gave good care and would come out when they said they would.

George L_9

They helped me with things like my exercises and helped me get around the house safely. They helped with dressing me. I really like that they were responsive to me. They had professional employees.

Lisa V_1

When they showed up they did laundry but it was mainly to have someone here for her. I think they need more reliable people and shifts for people who have to leave really early in the morning.

Don _2

One caregiver was good, she suggested to put sheets on the bed. I need a ride to the rehab because I had a hand in a sling after the surgery, but the ride was not provided. The same lady took me to the rehab herself. Other caregivers helped some around the house, but mostly they were just sitting at a table, and then left early. We were not satisfied with the services. They didn't listen to what we wanted and they didn't provide the care needed. We were told that the caregivers will be here 4 hours a day. They charged us for 6,5 hours although the caregiver was here for 2 hours.

Brenda "Diane" B

She is nice and talks a lot to my mother-in-law. They are easy to communicate with and they are easy to reach.

Anonymous_5137

When we did have a caregiver, they did anything he needed. She knew his schedule and she knew how to take care of his medication. They could recruit more employees by raising wages.

Antorio T

They help me with laying down and cleaning my apartment. I like that they have good caregivers and good company.

Susan P_21

I was very unhappy with some of them but overall they were average. They helped most by having people available that would come and run the vacuum for me when I was totally wheelchair-bound. They helped me so those things I could not. It goes back to the personnel they hire. They need to improve.

Rhonda_1

It saved her life for Independence. I like the response that I get from everyone.

Philip _1

The agency could have made my life easier by being more dependable and showing up. I would like to see the dependability and quality of care improved.

Anonymous_4866

They are there primarily when she is sleeping. My mom doesn't get good quality rest because she doesn't know the people who come and they keep changing and she doesn't trust them. I would like them to live up to what they are advertising. It seems like they started off saying you would have a primary caregiver and then a backup, but a it's a constant rotation of new faces.

Robbie G_1

The caregivers were social with her. This agency was always kind and helpful. They were flexible.

Mary H_92

I would be ok without them but I do enjoy them being here. They are so helpful. The girls who come here are wonderful. I request one in particular to come all the time.

Melanee P

They listen, care, and do what he asks. They are reliable, friendly, and they get along well with Robert.

Catherine W_7

I need immune system health and so I need it every day. As far as my nurse, everything is wonderful. I love my care. I am very happy with everything.

Elizabeth G_4

They change nurses that weren't that great for my needs. My caregiver is very knowledgeable and is good at what she does.

Patsy M_4

Not having to get out of the house has been nice and they make me feel safer. Every nurse I have had has been great and I have never had a problem.

elizabeth T

It's nice knowing that they are able to come in and clean me up. They accommodate me and send the same person to me as often as they can.

Lester P_1

They were essential in my life and they gave us great service. They were very timely.

Guy "Buddy" K

Our caregiver is here when she needs to be to help take care of my family member. We have an excellent caregiver.

Satin S

Their presence helps because I have eyes there. I'd like more thorough and straightforward communication between me and the caregivers across the board.

Regina F_1

They are convenient. They come to my home to do my treatments. They can correspond with their patients more.

Jakeb L

I am now able to walk and they have built up my strength. They were very good with what they did and they made sure everything was done properly to the point where it wasn't going to hurt me anymore.

Brenda E_3

They just give him a bath. The person is always on time, she has a positive attitude and she is really nice to my dad.

Anonymous_2969

Everything that has been done has been on a positive note. They are punctual. She is usually out here when she says she will be.

Charmaine M

They are doing what they are supposed to do. The caregivers are knowledgeable.

Dennis M_1

It is convenient to receive care at home rather than someplace else. The caregiver I receive is very compassionate, professional, and calm.

Suzanne _1

They were very kind and courteous when we did have them. They need to hire more staff, more caregivers.

Edwin W_1

The adaptability of the service to my father's disease. I can easily and effectively communicate with the nurse.

Anonymous_3269

They could have on call support, which they said they would provide, which they haven't. I would like it if the qualifications to be greater for the caregivers they hire.

John W_29

I have to have the shot every four weeks. He is always punctual, on time, and never misses an appointment. I love BrightStar Care. The particular in-home nurse I have, Maurice, is very professional.

Gary B_8

They helped me get back to my former physical health. They helped with my injury. They did a great job. The people that came out actually cared.

Timothy G

It is not really BrightStar's fault, but I have had 3 nurses. The first one was phenomenal, but I feel like they lack a little knowledge in their field. I feel like some of the nurses lack training in their field.

James R_10

I am very likely to recommend them. They tried to find what the needs were and how to meet them.

Anonymous_2162

At times I need help, and they have impacted me in a good way. They seem to be concerned about me.

Todd W_1

They could put better qualified people in our home. They could hire better candidates for their caregivers and monitor their employees better.

Wes R

They provide companion care. I like the quality of service.

Ronald E_1

My nurses comes at the right time, and they are competent in what they do. They provide me what I need. They are on time.

Vera M

They are very helpful, but they need to be more professional. Some parts of the company aren't very professional.

Ann D_7

They just need to be more consistent. We go through a period of time sometimes where they need to be more consistent. Better scheduling would be nice. They need better communication between the office and the families.

Sharon _4

They needed to provide the right person based on the requirements we gave them. They need to follow their plan of instructions. They asked us what we needed in a caregiver and gave us someone who was the opposite.

Carl R_6

They would give me a place to be treated for my pain. The medicine they gave me was timely.

John M

They provide companionship. They need to find better people to be caregivers. The caregivers we have now are not the greatest.

Susan M_13

I had to miss work and be late to work due to BrightStar Care's absence and tardiness. They could be truthful, have employees be on time, and have quality employees.

Martin _2

They were there for us because we needed the care day to day. They were very flexible and had professional staff.

Phyllis E

They were helpful. They organized the day and helped her with her ADLs. Most of the workers were good. They were outstanding and would help her get outside. Overall, they were above average.

Felicia D

They shouldn't switch the nurses up so much. I had a really caring care taker.

Christy W_1

It gives her husband the ability to go out and take some time off and be able to know that she is well taken care of. They issue I had was poor communication in the beginning.

Melody I

They would go to his facility and administer his care to him so he did not have to travel. They made us feel comfortable with their services and knowledge. I felt that they genuinely cared.

Charleen C

This is very important for me. If I don't have them I can't even talk, I can't get around well. With the infusions they give me my voice back. My caregiver that came today to do my infusion was just outstanding. He did everything perfectly.

Mary J

My husband and I still work, and by having the assistance from BrightStar Care, we don't have to take off work and put our jobs at jeopardy to take care of this. BrightStar Care is very responsive, they have nurses do assessments, the director goes over what the services they provide are, and they allow you to personalize the services.

Glennis C

My wife has a brain infection and this has slowly straightened her out. The nurse that comes is very sweet.

Joshua D

He made it easier for me, and even though he wasn't too experienced with changing the type of bandages that I had, he made it really easy and worked with me really well. It would make it a lot easier if the nurse was supplied with the supplies. The nurse knew what I needed, but there weren't always supplies on hand.

Hazel T

It is much better than staying at a hospital. They did his job very well and is very friendly.

Mike

It is nice to have a professional come in and care for my loved one. That means everything for me. They have gone above and beyond what is asked of them. There were some problems with miscommunication, but they adjusted on the spot and did not hassle us. They made sure that I was pleased.

Elton P

I had trouble getting started, but they give me good service. It's good. The person that's doing the work does it like he's supposed to. I'm happy with it. I would recommend them.

Linda M

The caregiver did therapy for my leg, and it improved with some help. They sent one caregiver, and she was fantastic.

Peggy _2

It certainly helped having someone. I was able to go take care of things. They helped him get in and out of bed. I liked my girl very much. I was pleased with her. I was especially pleased I didn't have to hire someone for four hours.

Susan P

They did what I asked. I called them and asked for the service, then they came out and did it. Everything worked like it was supposed to. If they missed the appointment, that didn't make my life easier. They were good and they were easy to call.

Tim S_6

The caregiver that we have takes my loved one out to hang out with friends and take care of his needs. They try to match up the caregivers with the situation of the person. They found someone who fit the bill. Everything is done professionally.

Mary Joan C

I've become much more independent now. I had them 24 hours a day but now I have them four hours a day. When I needed a hand, they were able to do that. All but two of the people have been untrained and not up to what was advertised. They told me the people were trained to do meal preparation, but it's not true. I had to walk them through how to make an egg salad sandwich.

beth d

They are flexible. Some of the other companies have caregivers who work for four hours and won't do less hours. I only need a few hours for my son. Someone has to be there when my son comes home from school.

Dianne M_2

Everybody that I've dealt with has been really good and knowledgeable. They're wiling to help me in every aspect that I've needed. I broke my shoulder and right arm. I am dominant right handed, so it has been a very difficult process. I just had a shoulder replacement surgery, so right now I don't have a lot of control of my right hand. I have to have someone help me get dressed and I can't have any weight on my hand or arm for up to six weeks, so they help me with meal prep and laundry. It's been a great help to me, because I live by myself. It's been a big help to me.

Ernest H

I like the quality of detail. BrightStar Care thinks about their patients, they think about them, and they develop relationships with them to provide them better care. My services help me out a lot because it gives my wife a break from my wound care to go and do things that she needs to do.

Dwaine L

I like the caregivers' punctuality, friendliness, and their level of professionalism. They got me to where I need to be quicker which is to be able to use my left hip and leg faster.

Martha L_2

I think they need to better train the caregivers who come to the house. The caregivers just didn't know how to do much.

Penny S_3

They have stolen jewelry from me and the current caregiver is good, but she is supposed to be here right now but she is not. They need to send trustworthy caregivers who will show up on time. If they are going to switch out a caregiver they should let me know.

Genora M

This is my second time using them after a serious surgery. I've experienced them and they're the best. The training of their employees is great. All the way from the initial call to the billing staff to the nurses, they're always courteous. When I call and need someone, I'm already stressed out, but the people at BrightStar Care are always calm. They listen and then respond, and then they deliver. For this particular procedure, I was very nervous because I had to wait for the surgeon for two hours. The girl who was there from BrightStar Care prayed for me when I asked her to. After that, the surgeon asked if he could pray for me.

Diann E

BrightStar Care is always polite and courteous, they do what is expected of them. BrightStar Care has been able to help me to exercise and be able to use my knee more. He encourages me to do what I do not want to do.

David C_4

BrightStar Care has very accommodating people that try to do their best. My condition is strange, but I have seen some results from BrightStar Care's services.

Lori D_5

BrightStar Care has wonderful employees. They are caring, trustworthy, and funny. The nurses are just wonderful. The services help because they are convenient. They come to my home and they recognize my needs before I even do.

Charles B_7

I would tell someone BrightStar Care is okay because some of my caregivers are outstanding and some are average. BrightStar Care has made life easier because they come twice a day to change his bag, which is necessary.