Always Best Care of Birmingham

Anonymous_1719909919

The most helpful has been getting my mom out because she cannot drive. The staff is friendly, professional, and always on time. I like that they are thoughtful.

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Jen K

The continuity of having someone he knows really helps. We have a wonderful caregiver and we really appreciate her.

Carey H_1

They try to communicate well. They are conscientious.

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Kathy W_27

It allows us to go to church. I like that they always make sure we have coverage.

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Sandy B_14

It's been helpful just having someone here with a loved one who has dementia. Their scheduling could improve.

Laurie V_4

Caregivers care for my parents. Allow us to live our daily lives. Sometimes they have to change caregivers. They've been able to find caregivers that live in rural area.

Richard D_35

They've helped so much. My caregiver is amazing. They're amazing. If I have questions or concerns, they get it done right away.

Scott S_18

They are doing what we are asking them to do and there have been no problems. I like that the people are really good.

Donna D_29

I was out of town and needed someone here with John, and I felt good they provided a caregiver. I like the flexibility.

David L_32

They just provide good communication. One thing I like about the agency is they are reliable.

Anonymous_7411

The lady who comes during the week is just awesome he name is Colandra she does a wonderful job. I like that they are reliable and they are well-trained and it has been a good experience having them.

Janice C_8

The client liked them coming and they were good. I had several services and they have been the best. The caregivers exercised with the client. I had a list of exercises I wanted them to do with him every day and they helped him with that. I liked that they were prompt and knowledgeable about what they were doing. I also liked that the trainer came and told the CNAs exactly what to do.

Provider Response

Responsible P

My mother is very ill and cannot take care of herself, so she has 24/7 service. Having someone look after her provided us with a sense of security and relief. I would recommend them because they are good at communicating and are easy to reach and discuss things with.

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Barbara C_57

They have really good caregivers. They are a compassionate company. They know what is needed.

Adeline W

They show up. They have great caregivers.

Charlotte M_8

I heard from them from friends. They were excellent caregivers. They had excellent follow-up.

Barbara B_61

Everyone was wonderful. I've recommend the company to two other people.

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Michael H_34

It has helped considerably. They are professional.

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Tammy H_12

They're great at communication and they're always on time. I like that they have great customer service. If there's a problem they can resolve it quickly.

Barbara "Janie" J

There were only there at night to help me get in and out of bed. I had some issues with some of the caregivers. Several of them were late but the agency was able to take care of the issues.

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Vicki B_13

They are always on time, attentive, and they did what they said they would when they said they would. I like that they are very attentive, they reacted very quickly and anyone that worked there could have not been nicer.

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Susan M_50

Always Best Care helps her the most by providing constant care for the client whenever she may need. One thing I would tell a friend about this agency is that the office staff will do their best to make sure to cover the shift.

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Mel R

I was unable to take care of myself so they gave me around the clock care and it was so helpful. They are deliberate and they make sure I have the proper help.

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Susan S_63

The caregiver is great at making my life easier. I like the people in the agency.

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Janet K_16

The client's caregivers need to be proactive on how to help my mom. I like that we were able to get help quickly.

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Mike G_23

They've shown a tremendous interest in us. We were pleased from the beginning. They've been very responsive to our needs.

LYNN T

They have made me feel assured that there is someone there and I don't have to worry about scheduling like I used to. I like that they do the things I need to be done before I can think of them!

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kristin S

They help Chris with going to the restroom, bathing, and making meals. I've had a really good experience with everyone from the agency.

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Vincent W_1

The most important thing the agency has done for me is give me consistent care through the same caregiver. I'd tell a friend that I like the caregiver I have, she's really good knowledgeable and caring.

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Daniel B_9

They did everything in our contract. They were good at what they did. Our care person was phenomenal. We've used them twice.

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Tom H_14

They have seamlessly covered all the shifts that need to be covered. There needs to be a little more orientation of the new sitters to the needs of the client.

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Anonymous_5599

They helped me to bathe. They need to better scheduling.

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Pam A_4

They have been able to keep her safe and allowed me to go back to work. Some of the caregivers have been great but others are not that good but it just depends.

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Keith C_8

They help me support my father and assist my mother when needed. We had a few sitters that were disrupted and had to contact the agency. They had their friends over while watching my father.

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Belmont T

She interacts with Belmont and talks to him. There isn't anything they can do better. I like my caregiver, she is sweet.

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Dennis S_14

I am able to get out and about. I like their friendliness and I am able to connect with them.

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Teri A

The services have allowed my loved one to feel comfortable. The agency has been really good

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Katherine C_5

They were always there on time. We didn't have to worry about that. They have an ability to work with us if a caregiver didn't work out.

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June T_4

The agency can make my life easier by matching a caregiver better with his needs. I would like to see the scheduling, being on time, and consideration improved.

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Joe A_6

They came when they said they'd come. They were on time. It was expensive to start with but they quickly refunded.

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Aaron H_3

I don't have use of my arm. It really does help me out. They are on time and efficient. The caregiver that I have is doing a wonderful job.

Pamela S_8

They keep me updated on my dads well-being, which is really important during covid times because I can't be there, so I have to have someone as a set of eyes on him and they have done that for me. They have updated me updated with all of the things that I have needed. If the sitter isn't there they let me know.

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Kim G_8

The companionship was the most helpful and the personal assistance. They are very professional.

Richard R_15

They rapidly responded to us. They responded quickly, had good people, and were very helpful.

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Kim H_4

I like that they have sent me the same caregiver. I want to get my statements before I pay them.

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Erik M

They help with showers and food. When you set up a care plan, the caregivers could actually do it instead of taking the path of least resistance.

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Nancy M_42

My mother is bed bound and they do a lot for her. They had very good caregivers.

Lynne R_3

Some caregivers were excellent and others were less than stellar. They would be self initiating. They didn't need to be asked to do it. I liked that it was coordinated, so I did not have to do anything.

Allison C

My life has been greatly improved. With my mom, it depends on the caregiver. They are very responsive.

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Walter S_7

They do little things like making breakfast, so I can take of other things. We have only used them for a little bit, but they seem professional.

Charles P_11

It helped us a lot because they assisted my mother with helping my father. They are a good company because they worked well with me.

Catherine C_7

They provided the nursing care we needed. We are very pleased with the quality of care being provided.

Prince D

They are a wonderful company and they are great conversationalists. Everyone is excellent. They have a great personality and are very helpful. They do things without being asked.

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Jennings M

They have given me the most by providing care for my father. I like the flexibility and experience of caregivers.

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Jo Anne S

Just giving us good advice on different things. They seem to be timely.

Margaret L_11

The client has dementia so the caregivers stay 24/7. I like the caregiver.

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Sydney K

They took care of him and I didn't have to. The people were great.

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ConnieC2

I would not recommend this company to anyone. From the beginning they sent out inadequate aides some of which sat in the den and slept. One made his bed up with a soiled bed pad in it and one left his toilet smeared with blood and feces, just to name a few things. Constant changing of the aides with One exception. How these people ever passed a CNA course is behind me. Perhaps they should pay for better help instead of the cheapest.

Provider Response

Anonymous_4079

When it's a Spanish speaking sitter, the communication is much easier. He can communicate with the caregiver. They just keep him occupied by playing games, like dominoes. They're very good to keep me in the loop of what's going on. Communication is really good.

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Ronald W_2

While the agency was there the services were decent. There was lack of communication or miscommunication with the individuals that were assigned to the client. We had asked for certain criteria and it didn't seem very organized. There was an issue where one of the caregivers had COVID and they came into the house and the client got COVID from them. The agency was dishonest in not letting us know about the status of the caregiver.

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Lofton V

The services have made things better for me. I think they are doing a great job now. They let you know what is going on.

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Hope M

Mama's caregiver is really good. She works well with my mom and she is great. My mom is in the hospital right now and her caregiver is there with her. Mostly, what we like, is the caregiver that Mama has. The services have been great and we are happy with her particular caregiver.

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William H_9

They were average all the way across because we had a number of different people. I cannot say what they could have done better, they did well for us. They took care of bathing her and took care of other stuff like her clothes that were in need of changing and changing her bed. I like the professional attitude of the folks who came out. They were very, very attentive.

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Anonymous_3735

There were a few of the caretakers who were not a good choice for her and we eliminated those. Some of the caretakers weren't as good as the others.

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Betty P_11

They will drive me where I need to go. I appreciate the caregivers that they have sent to me.

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Audrey M_2

If they hadn't been there during the COVID-19 for my dad then I wouldn't be able to keep working because I'd have to look after my dad. They are quick to respond to my needs.

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Jerry P_10

He really needs the care and the way that it happened could have explained better. We had a caregiver that was shrinking the hours that he had to work to thirty minutes and my husband has a severe issue and he took a while to explain why he did that and told me that he needed more equipment. He then quit without a two week's notice. When I called the supervisor she told me that he decided to quit but she did not notify me and I am still waiting to hear back about a therapist.

Provider Response

JLW84

This company is nothing short of AMAZING! Jennifer and her staff have gone above and beyond what I expected. I would highly recommend this company if you are looking for a caring and compassionate group of people to take care of your loved one! They were phenomenal with my dad.

KLong

Always Best Care worked quickly to provide caring and qualified caregivers with my Mom. We were pleased with their professional and prompt services.

Lloyd C

Wonderful experience, dedicated care providers, truly kind people

nan2508

Always Best Care responded quickly to our request for help with my 92 year old father when the previous worker quit unexpectedly. I found everyone to be punctual and very professional in all aspects of the service.

M. T.

There wasn't a time Always Best Care didn't have a caregiver to be with my Mom. Also, they completed the necessary paperwork to the Long Term Insurance Company so I didn't have to handle it. Primarily their service was at night while my Mom was sleeping so I'm not able to discuss a lot about their care and service to her. I did recommend them to a dear friend of mine who just starting use them for his Mom's care.

Jane Merrifield

In my capacity as POA for a non related individual recovering from serious spine surgery, I have been extremely impressed with the quality of service that Always Best Care in Birmingham Al has provided. Jennifer, the owner, is responsive, and immediately takes steps to resolve issues that arise. Always Best Care has lifted a huge burden from my shoulders. I highly recommend them.

Christina Lemucchi

Ankle is doing great and I'm up and around, running errands, etc.! I can't (again) thank you so much for helping me out and making this happen. I know it was a longer day then Kathy had hoped, but she was a trooper for sure. I'll give you a call again when I have the ACL done! All the best, Christina

Vicki Morgan

I am just writing to thank ABC for the wonderful care that they gave to my dad. He was in assisted living and needed additional care due to dementia and the sitters were so kind to him and he enjoyed their company. I liked that there was consistency in the sitters that came and he was able to get to know them and had a relationship with them. He became comfortable with them because the same few came all the time. We never had to worry that someone would not show because Tim made sure all the days were covered as he had 24/7 care. When my father became too ill to get out of bed, the sitters were wonderful to make sure he was clean and comfortable even when he could no longer verbally express his needs. I would pop by all the time unannounced and I was never disappointed in what I encountered. Several times when I would come by, the sitter would be sitting on the bed reading to him or singing to him even though he was unresponsive for the most part. I know he could hear them and that meant so much to me. As a working person who could not be there all the time, I felt so comfortable that they were there. His main sitter even came to his funeral! I cannot say enough good things about ABC. Tim and his staff are aces!!!!