Atria Park of Sierra Pointe

ReviewerFC060722A

Atria Park of Sierra Pointe looked like a good place in general. The common facilities looked very nice, but the private rooms I visited were a little darker and somewhat smaller than the one where my wife is now. She needs a lot of attention, but this visit cannot evaluate how quickly they come when you call them or how friendly they are. The staff during the tour was excellent. The rooms were nice, but I've seen better ones. They kind of individually price how much you have to pay, like when they have to administer medications. The more often they have to give you medication every day, the more you pay. The dining area was pretty nice. They had big tables and a few small tables for two. The menu looked pretty good and competitive with other places. I've seen several of the common amenities and they looked pretty nice. They have a library, game tables, an exercise place, a swimming pool, and a garden. They also have grab bars in the bathrooms.

Susan

Atria Park of Sierra Pointe was integrated. It doesn't matter if you're assisted or independent, as they're all mixed up together. It's actually what I'm looking for. It's an older facility, but it's quite lovely. The people there seem to be really happy. It had a lot of nice amenities, like a pool and some lovely courtyards. The building was sort of built around two or three different courtyards. The place looked traditional and kind of comfortable, like a nice home. It's monthly rent (not a buy-in). All your utilities were included. The interior was attractive. They allow small dogs. They have a movie theater, large dining room, a workout room, a library, a card room, and a snack bar as you come in. They have pretty much everything. A lot of the apartments have balconies, too. It's in a very convenient location in Scottsdale. It has good shopping nearby.

Provider Response

Sid

My parents-in-law have moved into Atria Park of Sierra Pointe. It is a great place. We just had dinner downstairs and the food was excellent. The management here takes care of almost everything that's necessary in a really quick manner to make sure that everybody is treated to the best that you can imagine. This has been a great place. My in-laws have a two-bedroom unit, and the rooms are very large. It's 1150 square feet. They offer a whole bunch of activities: 9:00 was brain games, total workout was 10:30, additional body workout was 11:30, bird cage craft was 1:00, bowling was 1:30, mahjong was 2:00, movie was 2:30, Tai-Chi was 3:00, and bingo was 4:00. It just goes on and on. It's different every day. They have a library, a game room, an exercise room, a conference room, a beauty shop, a barbershop, and medical staff is here all the time. It's very convenient. It's close to amenities like shopping. As matter of fact, they have a medical staff that comes in and does medical things for them here in the unit where they don't have to go to a doctor's office. We just had dinner downstairs. We had soup that was delicious, we had salad, pot roast, asparagus, ice cream, and shrimp cocktail. The staff was great. They're very responsive to anything you need: the cooking staff, the restaurant staff, the front desk, and the drivers. Anything you need is available. Since you get everything you possibly need, the value is tremendous. It's basically a senior vacation. This building is rated for assisted living, so if you're independent and you need assisted living, you stay in the same unit. So if you have two people, one needs assisted and one is independent, you stay in the same unit.

Provider Response

Peggy

Atria Park of Sierra Pointe is just spectacular. It's like being in a hotel. It is nice. People are very friendly and very professional. My brother-in-law wears this little watch and he just presses that if he needs them and they're right there. He loves their food, too. They walk with him to dinner and they check on him at least once a day to see how he is doing, what's going on, or if he needs anything. So, they're conscientious and they pay a lot of attention. They're just phenomenal. The caregivers and everyone that I've met or had any interaction with are very kind and very interested in the residents. They have a modified gym with recumbent bikes, they do chair classes with weights, they have a movie theater, a swimming pool, and a game room. So, there are plenty of things to keep you interested and busy. The halls are nicely decorated. You feel like you're in a very high- end home/resort and it's not crowded or anything like that. It's just a lovely place. The facilities are very nice and very clean, including the parking lots and the landscaping. They clean his apartment two times a week and they provide laundry service and cable television. They're great units. So, if you want your folks or your family members to live in a place where they will feel at home, welcomed, and safe, then Atria Park of Sierra Pointe is the place.

Marybeth2007

The staff are horrible, lack of professionalism, the lack of communication, and follow up is disgraceful. Never mind, the half truths that have been told, and someone stating, I'll take care of it for you and no follow through. My mom likes the people she's met but it's not worth the extraneous items we've been dealing. We've opted to give it until the end of the year but that's it, as the level of care is a yo-yo to these people. Never mind, staff doesn't know how to listen to the concerns of family .

Provider Response

Kendall

Atria Park of Sierra Pointe was a nice place. I liked it. They were nice people and they had nice apartments. Everything was clean and well kept. The staff was professional and very informative. I thought it was excellent.

Stephen

I toured Atria Park of Sierra Pointe. It was a very nice facility. It was just a little bit too large for mom as far as the overall floor plan of a place. The staff was very thorough. She was very passionate about what she did, she answered questions, and provided information. We had lunch, and the food was very good.

Juergen

I went to Atria Park of Sierra Pointe. It seemed like a very nice place, kind of resort-like. Rooms looked pretty. They gave me a full tour. They explained things like activities and things that can be done. They showed me a model. Then they showed me the room that was available. This place was immaculate. You'd have to pick and choose what furniture you would take. It looked like there was sufficient size for a small couch and a chair in the main room. What they call the studio was actually almost like a one bedroom because the bedroom was separate from the rest of the living area. It was a small bed, but you could easily get a full or a queen size bed in there. The dining area was very nice, more like a restaurant or what you might find in a hotel. I would say that's definitely a cut above a cafeteria. It reminded me of a hotel. They did have a gym. It seemed like they had crafts, painting, and game rooms.

Mama

Atria Park of Sierra Pointe is beautiful, and I think too fancy. The staff was lovely. They were very knowledgeable and very helpful. They had a pool and a spa tub. The rooms were very nice, but I did not care for the bathrooms. It looks to me like all the places have pretty much the same activities. They have crafts, exercise, and movies. The location is excellent, but it's rather sophisticated. They should improve on the safety of the bathrooms.

kenc

We were very unhappy with Atria Park at Sierra Pointe and recently moved my mother to a place that was not only much much better, but less expensive. Sierra Pointe is a poor choice for your loved one. Our biggest problem was the quality of caregiving provided to those who needed assisted living services. While the caregivers try their best, they are massively understaffed and it is impossible for them to provide responsive care. This puts residents who need help with mobility at risk for falls and hip fractures. Also, it is just so undignified. Residents who need help going to the bathroom end up getting wet because they don't get the help they need in time. It is not surprising so many residents end up hiring their own caregivers. Before Atria took over, Sierra Pointe used to have a reputation for outstanding food. Now it's reduced to college cafeteria fare, often served cold because the dining room is so understaffed. There seems to be little interest in improving--and it is my impression that there is a culture of fear, in which some residents believe they will be asked to move out if they complain. For example, when I told the executive director that I was concerned that my Mom's apartment did not have the kind of disability access that one would expect in assisted living (basic stuff like a wheel chair accessible shower), I was met with the response that it seemed my Mom's needs were beyond the service level Atria can provide. I tried to bring my concerns to the attention of the corporate office but unfortunately, it seems the corporate office mostly views its role as helping their facilities deal with "troublesome" families--not seriously addressing deficiencies. If you tour Sierra Pointe, be sure to ask about their resident turnover---A huge number of residents, some who have been there for years, have left. Also, be sure to ask why their staff turnover is so high. Because of the huge vacancy rate, you will likely be offered a great deal for your first year. But don't be fooled. Atria seems to rope in customers with great first-year deals, then massively increases the rent each year--while spending as little on its residents as possible. Think long term. You can do much much better than Atria Park at Sierra Pointe.

Provider Response

Susan

My mother will be moving into Atria Park of Sierra Pointe. The facility is amazing. The staff is amazing. The cost is amazing. It had everything. Everything about the facility is good, and the location relative to her family is good.

Robin

We visited Atria Park of Sierra Pointe and my mother in law is going to be moving in there on Friday. We chose it because of its convenience and its amenities. They had reduced their rates substantially from what they used to be. Everyone's been great so far. The staff is very nice, very friendly, and very informative. The facility is very well kept, nice, warm, homey, and inviting. The layout is fine, too. It's like entering a hotel. It's very nicely kept. She also loves that there is someone at the front desk at all times.

Reviewer05292020

I was very disappointed in Atria Park of Sierra Pointe. It was a very big facility, but the residents there were very snobbish. My mother is very friendly, but this particular group that was there was very unfriendly and it was very uncomfortable for her. The rooms were nice. She had a really cute room, but they didn't have what we needed. They told us that they had all these things that we were asking for and they ended up not having them. The caregivers were great. The food was pretty good. Their facility was nice, but some of the things were old and the administration didn't have a hold on the residents. It was just not a good situation.

Provider Response

marknick

If you like a nice physical plant andFriendly smile’s, this place is as good as any. However, if your family member likes to eat food that tastes better than cardboard, then look elsewhere. Over cooked and tasteless frozen food is no deal at greater than $5000 per month. This is without any other services other than the food! After multiple chefs, the food remains either tasteless or inedible. They clearly make their profit margin off of the nutritional support of our seniors!

Provider Response

Janet

My mother is at Atria Park of Sierra Pointe, and it’s wonderful. The staff is very attentive. They have activities, hair care, nails, good food, singing, dogs come in, make-up, bingo, and lots of stuff. It’s expensive, but it’s good.

Provider Response

Isabel Johnson

I called to get info on rates and availability, and the marketing director Peter was rude, muttering under his breath. He actually hung up on me after a couple painful minutes trying to find out what their enhanced care wing is about. When I asked if they have studios, he annoyingly muttered "really?" as if it was a stupid and ridiculous question. He was totally vague, and not willing to even let me know what types of apartments they have. If that is the person they hired as the first point of contact with the company, I would not even dream of placing my family there! The guy was toxic!

Provider Response

Serious Visitor

Atria was a nice place, but it was all very old people. The place and the apartments were nice, but the average age was 86. We're active people so we wanted a place that had activities going on. They had activities, but they had a lot of walkers and a lot of wheelchairs. The dining area was nice, but we didn't eat there. Overall, we didn't like the place because of the location and the people were all old.

Provider Response

Richard

My impression of Atria Park of Sierra Pointe is good. It had the same amenities as all the others, including a gym, library, movie theater, bridge, Bingo, and everything else. The food was good, I liked it. The staff was very friendly and the facilities were good. I didn't see any problems.

Marion701134

Atria Park has a lot of wonderful things, so we really liked it. I liked the idea that you can go into an apartment and as your needs increased, stay in the same apartment. The memory department will come and take care of you. You don’t have to move from one apartment to another. The dining area was a very big and nice room. The rooms that I saw were very nice. I did not have any negative feelings about them.

RNdaughter22

Since the facility changed to Atria and certified as Assisted Living, the Independent residents are constantly seeing Caregivers and many more debilitated people. My Mom is independent and she feels sad when she sees very ill people. Mom has seen 2 people die in the Dining Room. I know this cannot be helped.

Provider Response

Carol446275

Atria Park of Sierra Pointe was a beautiful building. The apartment that we saw was very nice. It didn't really have a fitness center, just a room with bicycles. It did have a very expensive program where they would take you to the symphonies and shows. It had books that you could just sign out whatever you wanted which was very nice. We had a meal there and I enjoyed mine. There was someone who comes in every Thursday to do alterations, if you needed something fixed, which is a nice service. They had a lot of nice services there. The dining room was lovely, very large, and very nice.

Joann885461

Atria Park of Sierra Pointe was the first one we visited. It was a lovely place. We like it a lot. The lady was very friendly. Again, it seemed like a big empty hotel. The people were in line to go eat, but we really didn’t talk to any of the residents. There was nothing wrong with it. We thought it was fine.

Brenda M.

We visited Atria Park, and it was lovely and terrific but very pricey. The people were very helpful. The amenities were wonderful and beautiful. I would move in if we could afford it.

Jane006023

We are living in Atria Park of Sierra Pointe. I like that the people that work here are attentive. The staff is not just knowledgeable, but they share without making it sound overwhelming. The food is excellent and good for the senior diet; they pay attention. It is always immaculately clean.

Sherry119481950

I visited Atria. It was very nice. The people were very nice. It is in a very nice neighborhood. The amenities seemed to be good to me. I checked two apartments, and they were very nice. I was quite impressed.

Anonymous117452150

Atria Sierra Pointe was wonderful but expensive. The staff and apartments were very nice and perfect. I did not taste the food, but I saw it, and it looked terrific. They had tons of unbelievable amenities.

Claire22

Atria was very nice and very fancy. It’s just beautiful and perfect. I do not have any complaints about it at all. They have just about everything. They have a separate section for people who are memory impaired, and there’s a lot going on for anybody who is able-bodied, like bus trips. The rooms have balconies, and you can get a one- or two-bedroom or a studio, which was pretty large. I would’ve moved in myself. It was just exquisitely beautiful. The people were lovely, too. The lady that helped us gave us a tour twice: once with my husband and myself, and the second time was with my mother. She spent a lot of time with us, and we never had the sense of not having enough time to get to know the place.

Caring107393050

It's really expensive. We ate there several times, and the food was good. It's just not affordable for us people, so that takes it out of the running even though it was nice and clean. They have art classes, swimming pool, a movie theater, and often a lot of activities. I know somebody whose wife worked there who quit because she didn't like the treatment the patients were getting. That's one of the reasons other than cost why we eliminated Atria Sierra Pointe, but you can lease there, so you don't have to buy.

Caring111168150

It felt like an extension of home, which was really good. You didn't have this sense that this is just where people come to die. We met a very active group. Peter was great in taking me around several times, and I bought mom back to see the place; she was delighted. They offered painting classes, and they had a walking group and Bridge group. All of that would've been good for her. She liked Atria Sierra Pointe, and she could see herself living there. They were also offering to have an interior designer that they pay to come to your home to help you choose what things to bring and what would work for safe planning, and that was a wonderful thing to offer for these folks. Pets were allowed. There were lots of field trips, and they had one whole activity room. They would sign them up for activities whether it's concerts, plays, or Diamondbacks games. They were amazing.

son1945

Since Atria has taken over Sierra Pointe it has gone downhill quite a bit. The staff is still wonderful but the quality of food and services has suffered greatly, apparently in consideration of Atria's bottom line. Assisted living residents are "locked in", requiring them to be buzzed in and out of the facility and they are not permitted to attend any activities on the independent side of the building regardless of their capabilities. Atria's first rent increase was over 5% and they readily admit that future increase may go as high as 7%. Less quality for more money seems to be their mantra. I would not vouch for the future of this facility based upon Artie's corporate approach which is unfortunate since this used to be a wonderful place to live.

Provider Response

Bill107252050

Atria Sierra Pointe was a luxury place. It's the most expensive, but it's very topnotch. Everything was new, and it had the modern, high-end look. It had a really nice cafeteria. I just thought it would be a little bit too large a facility for my mother, and the residents might be a little bit higher than my mom's social class, but they were very helpful and friendly and showed us around.

Caring99727950

We have put my father in Atria in Scottsdale. It was one of our five selections, and it was the cleanest. His apartment was the largest out of all the ones that we had looked at, with two bathrooms and two bedrooms, and we really enjoy the people that work there. He seems to be pretty well pleased with the food, just like any restaurant. He has some good and bad meals every once in a while, but overall he is very satisfied with it. One of the complaints is that they only serve one meal on Sunday, just brunch. Unfortunately, my father does not want to engage in activities. They have quite a few: museum trips, grocery store trips, art events, happy hour, and card games.