Featured Review
5
|
September 6, 2023
My father moved into Hollenbeck Palms. We chose it primarily because there were a lot of Spanish-speaking staff, and what he needed. His apartment is very pretty, beautiful, and very clean. He goes to the library. He goes outside and does gardening, and there are movies. The food is pretty good. However, it's expensive.
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About Hollenbeck Palms in Los Angeles, California
Hollenbeck Palms is located on an 8.5-acre campus in Los, Angeles, California, close to major freeways, Dodger Stadium and Los Angeles International Airport. Residents have the option of customizing their living spaces by choosing their preferred paint, carpet and tile colors, and visitors commend these apartments for being spacious. Residents compliment the community's excellent meals, and like that Hollenbeck Palms offers multiple dining venues. Family members appreciate the facility's van service, which transports residents to appointments and shopping trips. Social and recreational activities offered include art and music therapy, fitness classes and devotional services.
Services and Amenities of Hollenbeck Palms in Los Angeles, California
Campus/Building Details
- Coffee Shop
- General Store
- Flexible Visitation Hours
- House setting
- Multi-acre campus
- Multi-floor building
- Resort-style community
- Scenic views
- Smoking Not Allowed
- Convenient location
Financing & Payment Options
- Home Sale Assistance
- Accepts Insurance
- Rent And Care Fees
- Accepts Check Payments
- Long-Term Care Insurance Accepted
- Private Pay Accepted
- Accepts Credit Card Payments
- Veterans Aid (VA) Benefits Accepted
Guests
- Guest Parking
- Overnight Guests
Inside Amenities
- Computer Room
- Entertainment Venues
- Cable/Satellite TV in Common Area
- Laundry facilities
- Learning Facilities
- Mailboxes
- Religious Spaces
- Shared Common Areas
- Shops on-site
- Storage facilities
- Recreational amenities
Outside Amenities
- Garden
- Walking and Hiking Areas
- Outdoor common areas
- Outdoor recreation facilities
- Patio
- Sports and lawn game facilities
- Enclosed/Secured outdoor common areas
Pets
- Pets
- Pet care resident's responsibility
- Pet care services
- Visiting pets allowed
Specialized Staff
- Nurse on Staff (Part time)
Kitchen Types
- Kitchenette
- Kitchen
Staff Training & Qualifications
- Flexible staffing
- Male Caregivers
- Staff are licensed or certified
- Staff screening conducted
- Staff to resident ratio meets state requirements
- Staff trained in aging & mobility
- Staff trained in ambulatory assistance
- Staff trained in behavior management
- Staff trained in chronic diseases/illnesses
- Staff trained in client rights
- Staff trained in diabetes care
- Staff trained in diet & nutrition
- Staff trained in disability care
- Staff trained in disease/illness management and prevention
- Staff trained in diversity/inclusion/sensitivity
- Staff Trained in Ethics
- Staff trained in eye/vision care
- Staff Trained in First Aid
- Staff trained in fitness & wellness
- Staff trained in home care
- Staff trained in injury/trauma care
- Staff trained in Medication Management
- Staff trained in memory care
- Staff trained in mental health care
- Staff trained in neurological disorders
- Staff trained in pain Management
- Staff trained in Palliative Care
- Staff trained in personal care
- Staff trained in safety
- Staff trained in therapy
- Staff trained in Wound Care
- Staff Trained in Wound Care
- Staff Trained to give injections/immunizations
- Staff Training Opportunities
- Trained staff on-site
- Staff trained in skin care
Diet & Nutrition
- Diabetic
- Special Diets/Dietary Accommodations
- Chef on staff
- Dietary services
- Low Salt
- Nutrition specialist on staff
- Vegetarian Diet Available
Fitness & Wellness Programs
- Fitness & wellness facilities/equipment
- Tai Chi
- Salon Services
- Yoga/Stretching opportunities
- Balance activities/programs
- Brain fitness activities
- Chair fitness
- Dance fitness
- Fitness Opportunities
- Fitness & wellness staff
- Group exercise
- Health & wellness activities/programs
- Health & wellness education
- Life enrichment activities/programs
- Meditation opportunities
- Personal Training
Health Services
- Hospice Care
- Pharmacy on-site
- Skilled Nursing
- Medication Reminders
- Companion Care
- Continuing Care Retirement Community
- Diabetic Care
- Digestive Care
- Disease Management
- Medical Care
- Memory Care
- Podiatry
- Restaurant on-site
- Dental Care
- Immunizations
Languages
- English spoken
- Spanish Spoken
- Japanese spoken
- Korean spoken
- Mandarin spoken
- Russian spoken
Parking Options
- Parking Lot
- Parking Garages
- Covered Parking
Room Amenities
- Wifi/Internet In Unit
- Cable/Satellite In Unit
- Kitchen Appliances In Unit
- Bathtub in unit
- Closet Space In Unit
- Den/Study In Unit
- Dining Area In Unit
- Individual Climate Controls
- Living Rooms in Unit
- Private Outdoor Space
- Shower in unit
- Telephone Hookup
- Telephone In Unit
- Unfurnished units
- Washer/Dryer Hookups
- Washer/Dryer In Unit
- Premium Finishes In Unit
Therapies
- Occupational Therapy/Rehabilitation
- Physical Therapy/Rehabilitation
- Pet/Animal Therapy/Rehabilitation
- Psychotherapy
Ambulatory Assistance & Accessibility
- Accessible apartments
- Ambulatory Assistance
- Hoyer Lift
- Mobility & Wheelchair Assistance
- Transfer Assistance
- Wheelchair Accessible Facilities
- Wheelchair Accessible Transportation
- Ambulatory Assistance Features
- Mobility Assistance Features
- Two-Person Transfer Assistance
Dining
- Communal Dining
- Room Service
- Guest Meals
- Beverages provided
- Casual dining
- Fine dining
- Meal delivery and/or takeout option
- Meals provided
- Outdoor dining
- Snacks provided
- Flexible dining times
- Flexible meal plans
Games Hobbies & Recreation
- Arts & Crafts Activities/Programs
- Literary Activities/Programs
- Educational Activities/Programs
- Music Activities/Programs
- Facilitated Field Trips/Outings
- Tabletop & Other Games/Programs
- Horticultural Activities
- Golf
- Activities staff
- Cultural activities/programs
- Game Room
- Organized activities/programs
- Recreational activities/programs
- Seasonal, holiday, and themed events
- Social Activities/Events
- Spiritual activities/programs
- Entertainment activities/programs
- Intergenerational events/programs
- Performing arts activities/programs
- Sports & lawn games
- Technology activities/programs
Housekeeping & Maintenance
- Housekeeping Services
- Laundry Services
- Linen Services
- Private Housekeeping Services
- Bed Making Services
- Groundskeeping Services
- Home Modification Assistance
- Maintenance & Repair Services
- Maintenance Staff On-Site
- Trash Removal Services
- Pest Control Services
- Plant Care Services
On-Site Services
- Religious Services
- Veterans Affairs (VA) Aid Assistance
- 24/7 concierge services
- Business center
- Catholic Services
- Chaplain on staff
- Church services
- Conference room
- Copying services
- Electric car charging station
- Fax services
- Full-service banking
- Long-term insurance assistance
- Mail delivery
- Mail pick-up
- Meeting room
- Mobile library services
- Newspaper delivery
- Notary Services
- Pastoral Care
- Religious Counseling
- Travel services
Personal Care
- Meal Preparation
- Cooking services
- Administer Medication
- Bathing Assistance
- Dressing Assistance
- Feeding Assistance
- Grooming Assistance
- Health/Medical reminders
- Meal planning
- Mealtime Reminders
- Medical Appointment Scheduling Assistance
- Oral Hygiene Assistance
- Personal Bookkeeping Services
- Personal Care Assistants
- Personal Care Reminders
- Phone Call Assistance
- Reading Assistance
- Shaving Assistance
- Toileting Assistance
- Urinary Incontinence Care
- Writing Assistance
Safety & Security
- Gated Facility
- Controlled Building Access
- Safety & Wellness Checks
- Security Guards
- Personal Medical Alert Systems
- Security Systems
Transportation & Shopping
- General Transportation Services
- Errand Services
- Medical Transportation Services
- Transportation Services for General Shopping
Companionship & Escort Assistance
- Companionship Services
- Escort Assistance
- Travel Companionship Services
Additional Amenity Information
- Fee Structure: We have buy-in options for less expensive monthly rates
- Features: Laundry facilities, Game rooms, Library, Art studio
- Technology: Emergency-call system
- Activities: Shopping, Ice Cream Parlor, Aerobics, Ballroom & Line Dancing, Computer Workshop, Movie
- Affiliations: All Faiths are welcome
- Special Comment: As a Continuing Care Retirement Community, Hollenbeck Palms provides residential living, assisted residential living and skilled nursing services at one locations.
- Range Of Services: 24-Hour Nursing, Daily newspaper, Check writing/cashing services, U.S. Postal Services, Respiratory therapy, Intravenous therapy, Pain management
- Licenses: RCFE
- State Licenses: 191800001
Medicare
Health
2.0
Overall
4.0
Quality
5.0
Staff
5.0
Costs for Hollenbeck Palms in Los Angeles, California
Independent Living
$4,000
Starting Price
Memory Care
$8,000
Starting Price
Assisted Living
$5,500
Starting Price
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Reviews of Hollenbeck Palms in Los Angeles, California
Daniel
5
|
September 7, 2024
A couple of weeks ago, I visited Hollenbeck Palms in Los Angeles and I like that very much. They have a chapel which is unique. The location is not ideal as the surrounding area is not exactly high class but I still really like it. It's the best out of every place that I have visited so far. The people were very friendly. I was able to meet a number of residents and I was impressed by how friendly they were. I only met one staff member and she was very helpful. I would rate her very highly. I probably need to say though that all I can afford at Hollenback is a studio apartment because if you're going to get a 1-bedroom, there's a substantial buy-in of over $200,000. That is a bit of a difficulty for me. I was also impressed by the food. I had lunch there with some nice people. The food was the best of all that I have had and I had lunch at several places I visited. They had the one thing the others did not have and that's the chapel. That appeals very much to me.
Tatsuya
4
|
July 23, 2024
I toured Hollenbeck Palms. It's a nicer place than the other community, but it's significantly more expensive. I hardly saw staff members at Hollenbeck, they seemed fewer. The staff was nice and courteous. The rooms are huge and they're separated, and there's more room for furniture, and it has a nice view.
Reynaldo
5
|
September 6, 2023
My father moved into Hollenbeck Palms. We chose it primarily because there were a lot of Spanish-speaking staff, and what he needed. His apartment is very pretty, beautiful, and very clean. He goes to the library. He goes outside and does gardening, and there are movies. The food is pretty good. However, it's expensive.
Joey
5
|
November 11, 2022
Hollenbeck Palms was like an oasis. It was beautiful. The grounds were beautiful. My mom doesn't need senior living, but she said she wanted to live there. It was gorgeous. I do remember what they offered as far as art classes. It was gorgeous. It was a beautiful place. They had private rooms. We were looking for my aunt to have her own room. The rooms were very nice and spacious as well. I believe that you could have a pet there. It was excellent. The staff who toured us was very helpful, very informative, answered all of our questions, and gave us pricing information. The staff there seemed to be great.
Ramiro
5
|
October 21, 2021
I went to visit Hollenbeck Palms, and the walkthrough was very nice. It's a very impressive building, and the grounds and facilities were very nice. The staff was helpful and brought a lot of information. My only issue was the pricing, it was higher than what I was capable of or willing to pay. They have both shared and private rooms. In the outside area, the grounds are large -- and it's a lot of areas -- and so for the residents there, they're available to them, so it's very nice. If I could afford it, it would have been great, but I just couldn't. The staff who accommodated me was very nice and very good.
Laura
5
|
September 30, 2021
Zhana was the person that I've been dealing with since our very first phone call with Hollenbeck Palms. She was extremely honest, caring, and informative about all that was required and also during the tour. My sister and I went there first, and then we brought our father next, and they just have a lot to offer for him since he's still very active. They have secured parking with a security guard in there too. We sent in our vaccination cards and then they took our temperature before going on a tour. They were great about safety precautions with COVID as well as just being really, really friendly and very honest. The community seems very, very well taken care of as well. He hasn't moved in yet, but as far as what we can see and what they offer, it was far beyond what we expected. The fact that he's going to stay in the same community, too, that's very close to us was convenient for him and gives him a peace of mind.
Maine-Squeeze Sunshine
5
|
August 6, 2021
The staff is second to none. The are so kind and go the extra mile to ensure you feel at home here. That is the bottom line: this is really home, not an institution. The grounds are spectacular! It’s like living in a park. Also, the food is cooked here, not brought in like some facilities. The cooks will make you a custom meal if what is on the menu does sound good that day. I would give this 6 stars if I could!
Adreana
5
|
March 8, 2021
I have visited Hollenbeck Palms before because I knew someone who was living there. I'm somewhat familiar with it. The nice thing about it is that they have independent living, assisted living, and skilled nursing all in one facility, so they have it all. The staff and employees were very nice, courteous, and informative. It's a historic building, it's really nice, and the grounds were beautiful. It's a large eight-acre property, and it looked very well-maintained. I actually want to live there. I was able to try the food once and I understand that it has to be modified with the sodium, and it has to be healthy for seniors, but for me personally, it's bland food. I'm not a resident though, and the people that live there probably like it. For the layout, it has individual buildings, and for me it's fine because I'm mobile, but for those that are not so mobile, they might be confined to their own areas. I would say the layout seemed appropriate, it was functional. There were a lot of stairs, but it was nice.
Abe
5
|
December 5, 2020
Hollenbeck Palms is a nice place, a good place. I went there first when I was considering my first choice for my aunt because I went there a couple of years ago for a funeral and I really liked it. Two years ago I wasn't visiting per se, I was just going there for a funeral and now I just found the locale and I just remembered it. When I went there for my aunt, I wasn't sure if it was reasonable, the price or the cost. I don't know what I'm looking at. Now we feel that, unfortunately, the care that my aunt needed is a little pricey there too for her. It's a little expensive, but I was very impressed that they have a gym, their dining hall is very nice, and I really like their chapel for religious services there. I like historical places, so I'm also impressed by that. The grounds are very nice, well kept, and maintained. Even the room that we looked at as a possible place for my aunt to stay was very nice. The only thing I was concerned about was that I know that in the shower she's gotta step up, but they did say they're able to redo that so that way it would just be a walk in.
Provider Response
Sybil
5
|
February 25, 2019
The apartments at Hollenbeck Palms were beautiful. They had a lecture while I was there. I stayed for lunch and they showed me the different rooms and different activities they had. The food was very good. The lady who showed me around was very helpful, considerate, and did a good job. I was impressed with the whole thing. I liked it very much. I went with a friend and she was also impressed. This place was established in 1890 and they have kept the grounds meticulous. The buildings are in excellent shape and the facilities were very nice. They just finished building a skilled nursing center and they are working now on building a memory facility there. They offer everything that I would be interested in.
Edward
4
|
November 1, 2018
My wife wasn't happy with the Hollenbeck Palms' neighborhood. As far as the facility, it was OK. The person during the tour was mostly OK, but a little abrupt with my wife about whether or not she'd be in the skilled nursing or assisted living section. There were two dining areas, one was more formal, and one was less formal. The apartments were OK, and they have an exercise room. The staff was helpful.
Paul
5
|
July 31, 2018
Hollenbeck Palms was beautiful. It's just that they wanted half a million dollars to get in. The staff was terrific. They have a bar and dance halls. They have somebody there in assisted living all the time, but you're not locked in your room, you can leave anytime. Everything was nice. They take you wherever you need to go.
Provider Response
Kaveri
5
|
February 23, 2017
I had a good experience with Hollenbeck Palms, it was really beautiful, and the rooms were fine. The price was of good value, and the location was very convenient. They had a lot of activities.
LS064275
4
|
October 21, 2016
Hollenbeck Palms was nice, and the staff seemed very helpful. The rooms seemed OK, and the dining area seems nice. They had 3 meals a day, and everything was nice and fine.
Tom S.236565
3
|
September 29, 2016
I liked Hollenbeck Palms, but I didn’t like the neighborhood so well. The staff was very nice.
Provider Response
Yvonne201537
5
|
July 2, 2016
Hollenbeck Palms was nice, and I enjoyed it. It was old Spanish in some ways but modern enough. It's been updated over the years, so it looked very nice. The camaraderie among the people that were there was positive. Everybody was friendly. The food was excellent. The rooms were spacious. The open interaction of the people that lived there was very relaxed. The chef came to our table, and I'm sure it was part of their presentation, but it was well done.
Anonymous Los Angeles Resident
5
|
March 21, 2016
Hollenbeck Palms is one of the oldest facilities in Los Angeles. The facility was excellent, and the personnel seemed to be well qualified. The members from the independent care were very friendly and very happy with the facility and the food. Because it was an older facility, the rooms were very spacious, and the dining room was spacious and very pleasant. The food was excellent. They had a pool, gym, very nice library, and game room.
AC2
4
|
March 19, 2016
Hollenbeck is a pretty nice place and well staffed. The building has been around for 100 years. They have several nice places to walk. They can cover the whole spectrum of issues with independent living and nursing staff that takes care of people if needed. For us, it’s pricey. If you want your laundry done, you pay for that or you could do it yourself. I thought the general atmosphere was nice. People weren’t running around smiling, but there was lots of space and nice dining facilities. They had other recreation facilities, like if you wanted to play games, and arranged trips. It had several buildings and was well landscaped.
Ilan
2
|
February 22, 2016
Everything at Hollenbeck Palms, like the rooms and staff, was just average. The people looked old. It was not very nice.
Provider Response
We're very sorry your experience was out of the ordinary. We receive compliments daily on our beautiful community, lovely apartments and exceptional staff. Every community is different and will appeal to different people in a variety of ways or not. We encourage all of our guests to shop around and see what the competition offers. When you are fine tuning your decision making process don't forget to consider the many details that make a community exceptional: how long has the staff worked there on average; what is the staff to resident ratio; is the community financially stable;; what do the residents think of the community i.e. staff, activities, food, services, (it's very important to spend time with the residents and ask all the questions you may have). Please also see www.hollenbeckpalms.com and see the video "What Our Residents Say".
M&M1
5
|
January 31, 2016
My cousin is at Hollenbeck Palms and the place is very nice. The grounds are very beautiful and the food is good. The people are very caring. They have a lot of activities but I don’t think he participates too much. He just reads the newspaper and watch T.V.
Caring108679350
3
|
September 29, 2015
I stayed at Hollenbeck Palms and I didn't like it because there were people coming in my room. The staff appeared to be nice, but I thought they were passive aggressive. The food was excellent, and the dining area was very nice. They had buffets for breakfast and dinner, and for lunch you had a sit-down meal. It was very well maintained and the people that worked there appeared to be very nice. The single room was nice. I wasn't there that long, but I had planned to participate in their activities. When people live in independent living and they don't need assistance from the nurses on a regular basis, they don't come in your room to see you there, like if you don't show up for lunch, etc.
Provider Response
Hollenbeck Palms, now celebrating its 125th Year of service to the Greater Los Angeles Community, successfully complies with all State regulations regarding the care and well being of our residents. It is very rare that a resident moves out dissatisfied. We wish you all the best. Hollenbeck Palms welcomes all prospective residents, their family members and friends to visit and talk to our residents who can share what their experience at Hollenbeck is and what was involved in their early transitional weeks.
Laurence3
4
|
August 21, 2015
Everything was good. I was impressed with Hollenbeck Palms. The rooms were very nice, and the food was OK. I didn't see many of the people; it was only during the lunch I had, but not in the facility. The staff was very nice, pleasant, polite, and caring, and they all sounded very good.
HappyMomHappyMe
5
|
July 28, 2015
I cannot say enough good things about Hollenbeck Palms. Although they have been in operation for 125 years, they have kept the place immaculately groomed & up to date. The staff are well trained, friendly, & helpful. Everyone there goes above & beyond to make sure everyone is healthy, happy & comfortable. With 24 hour gated security, my mom feels safe . It was important for her to know she won't have to move again. If she ever needs assisted living, or even long term medical care, they will help devise an individual plan that will best fit her needs. There is a 24 hr nursing staff that help with screenings, or friendly reminders for daily medications to constant care. A doctor is always available. What made my mom feel most special was the way they helped her design & decorate her room exactly how she wanted it. They even had carpet & tile & paint samples to choose from. She wanted the ability to cook for herself sometimes, so they actually ordered & installed an entire kitchenette in her space. Living here has been like being in an oasis right in the middle of the city. She enjoys the day trips as well as fitness classes, movie night & many new friends. She wanted to keep her car, but has come to enjoy the weekly shopping trips on the Hollenbeck van. They even go to her favorite stores She has tried things she never imagined! We could not have imagined the new life she has found here. From everyone I've met, the experience has been better than expected. A bit expensive. But the peace of mind is well worth any sacrifice we made.
Mary104178650
5
|
April 7, 2015
We visited Hollenbeck Palms. The staff was very good, very knowledgeable, and very helpful. The apartments were very nice. When you walked in, there was a bathroom to your left, and I believe it had railings and stuff to hold on. They had emergency buttons to press. It was a studio that we looked at. The dining room was very nice. The food was good. We ate at the bistro, and it was really good. The grounds were beautiful, and we saw a group of people walking.
Caring102728650
5
|
February 25, 2015
Hollenbeck Palms is one of the best places around. The cost is a little bit steep, but I think it’s worth it. The staff was excellent, it’s clean, and it has a wonderful atmosphere. They have a lot of activities like dancing, music, bingo nights, movie nights, and outings. They have a computer room, and they even have an ice cream parlor. The grounds were beautiful, there were flowers and plants. It’s a very sunny, beautiful place. It was excellent, and it was one of the best I have ever seen.
Shirley81689750
5
|
January 20, 2015
The staff at Hollenbeck Palms was wonderful. The dining area is very elegant, the facility was very large, and the rooms were spacious and well-appointed. The security was very good; we drove in, and there was a guard at the gate.
Roberto2
5
|
January 13, 2015
We have moved my wife’s parents in Hollenbeck Palms this week. I like it for the fact that it is continuing care. They have three facilities, and I like them. It is gorgeous. It is very well-staffed. The caregivers and every aspect of the staff that we have encountered were great. We have tasted the food, and it was excellent. They have multiple choices in every meal. They have 3 or 4 different activities every day like memory work, tai chi classes, walking club, music events, movies, and ice cream parlor. They have a chapel, and they have Christian and Catholic services.
Shlee
5
|
July 1, 2014
Very welcoming with options for care and plans for buy in. We will be taking mom for the complimentary lunch visit. I liked it for myself, will be leaving directives for my children to follow should I be in need.
Caring5965
4
|
May 10, 2014
Hollenbeck Palms was nice. The one who took us around, she was very nice, helpful, and informative. The rooms there were nice and clean. They had a therapy room, like a mini gymnasium, they had a chapel, and they also had a room like a library kind of thing where they can do handicrafts or just sit there and read a book.
Caring78813050
5
|
February 28, 2014
Hollenbeck Palms was clean. The staff was very friendly and very accommodating. The rooms were very clean and very nice. That's why I decided to it would be good to settle then. The dining room was very large and clean with lots of tables. They had a lot of different activities there that a lot of people could relate to. There's a lot of music, a lot of interactive games like Sudoku, which I really love doing.
Elizabeth20
5
|
July 31, 2013
Hollenbeck Palms is phenomenal. The facility and staff are outstanding. The environment and the meals are beyond incredible. The apartments are phenomenally well cared for. The activities are numerous. They are in wide variety and flexible topics. They have card games, movie and music activities. They have field trips to concerts, operas and theaters. They make arrangements for people to come to their facility as well as for the residents to go out to local venues. I am so pleased and lucky that my mom is there.
Miwa
5
|
July 26, 2013
My husband is at Hollenbeck Palms and the facility is clean. The staff were friendly and everybody is nice.
RIPOPA
5
|
January 28, 2012
My grandfather moved to Hollenbeck Home once he started having trouble walking. At first he was very apprehensive but grew to love it. The Facility itself is gorgeous and offers many different activity's for the elderly. He was able to take an assortment of classes which kept him active and the nurses that handled his personal care were all very friendly and professional. He had countless options to fill his days and was also encouraged to try things I never thought he would ie. Karaoke and to my surprise table tennis. His personal living quarters were surprisingly roomy and had all the necessary safety and support implements. The have a game room, library, gym, pool hall, even a putting green plus many more amenities. His favorite was the ice creme parlor. Hollenbeck Homes allowed my grandfather to live the rest of his years in comfort and enjoyment and I thank them for that. I would recommend this care home to anyone.
Caringsenior
5
|
November 7, 2011
I think Hollenbeck assisted living facility is a beautiful facility. While there, I witnessed the staff members taking care of the residences like they are their own family members. They place looks well taken care off, clean and organzied. They also have relaxation activities and the whole environment looks very welcoming. In general, I would rank this facility five out of five stars.
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