The Watermark at the Pearl
1540 NW 13th Avenue, Portland, OR 97209
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Reviews of The Watermark at the Pearl in Portland, Oregon
1.0
(1 review)
Facility
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Staff
1.0
Food
1.0
Activities
1.0
Value
1.0
MeNotYou
1
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August 21, 2024
I was paying over $16K a month for my wife’s memory care here. It was advertised as a luxury senior living community. At three times the Oregon state average, I expected to have the finest care for my bedbound, helpless and all too soon to die wife of over 50 years. That was not the case. The care was totally unacceptable and at times truly reprehensible. My wife lost 15 pounds in her last three weeks of life here. It was because she was seldom fed unless I was there to feed her. Never once did a caregiver approach our table and remind me that it was their job; not mine. Mostly, the young caregivers seemed wholly untrained and genuinely frightened of my wife who was nearing death. The one nurse with which I had any contact seemed to be in training rather than be in charge. When I showed one of the managers medical wastes left on my wife’s pillow, she without consulting the nurse, quickly refuted my facts and denied that was the nurse’s actions. The two floor managers refused to listen to any criticism concerning health and safety issues for clients like my wife. Other resident families confided to me that they had contacted the appropriate state regulatory agencies too over similar concerns. The Watermark’s top management seemed to want to run the memory care unit as a hotelier might want to run the luxury senior living facilities offered upstairs. There was little in the design and operations of the facility that reflected an understanding of what dementia centered planning and design required. My helpless bed-bound wife was not offered the simplest of basic services like assistance while eating, everyday dental care and customary help with personal grooming and healthcare routines. She came to meals dressed looking like the poorest of people rather than a successful businesswoman with a fashionable wardrobe. Overall, the residents were treated as difficult and troublesome children not dying patients with advancing dementia. On one occasion, I arrived late in the evening and found my wife was sitting alone in her wheelchair in the public area with her face and clothes covered with encrusted food from her last meal, hours ago. Had she tried to feed herself with one side of her body frozen and the other substantially disabled? She appeared stunned and did not recognize me at first. The caregivers didn’t rush to explain and offered no apologies as I returned my wife to her room to clean her up and put her to bed. I had then to retrieve them from elsewhere in the building to help me do so. They seldom if ever responded to her call button which both myself and the visiting hospice nurse tried repeatedly to use. The night my wife died, I had to help lift her dead body into the mortician's body bag. There was no 24-hour nurse, as advertised, available to help us. The one late-night caregiver witnessing this seemed reluctant to help and was clearly traumatized by the situation. On the day that I knew my wife was actively dying, I had to plead for special dispensation from the CEO for me to remain with my wife overnight. The controversy of my appeal was that it was not part of the company's protocols. They also frowned on me using special utensils, special feeding techniques and special clothing protectors. They had the opinion that it was dehumanizing. Probably it was more shockingly illustrative of the inevitable decline ahead for the other clients and loved ones in the facility. It was not a promotional type of scene for their brochures. I have reported the facility to the BBB and the Oregon State's Attorney's office. Both assured me that they would follow up for me. The investigation by several state regulatory agencies is ongoing based on the evidence I provided. I was never once offered an insightful justification, a heartfelt apology or final condolences from anyone at the Watermark. I am writing this because no one else deserves to be treated as badly as my wife was in her last dying days. If your loved ones are truly loved by you, don't leave them in the memory care facilities of The Watermark in the Pearl.
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Costs for The Watermark at the Pearl in Portland, Oregon
Assisted Living
This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.
$6,395
Starting Price
Independent Living
Independent Living is for those who desire the feel of a private residence with the amenities and activities available in a planned community, such as fitness classes, game nights, and group excursions. Services such as cleaning and groundskeeping are often available.
$5,395
Starting Price
Memory Care
Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.
$7,695
Starting Price
Services and Amenities of The Watermark at the Pearl in Portland, Oregon
Campus/Building Details
- Coffee Shop
Fitness & Wellness Programs
- Fitness & wellness facilities/equipment
- Salon Services
Health Services
- Companion Care
- Medication Reminders
Languages
- English spoken
Parking Options
- Parking Lot
Specialized Staff
- Nurse on Staff (Part time)
Financing & Payment Options
- Rent And Care Fees
Diet & Nutrition
- Special Diets/Dietary Accommodations
Games Hobbies & Recreation
- Arts & Crafts Activities/Programs
- Literary Activities/Programs
- Educational Activities/Programs
- Music Activities/Programs
- Facilitated Field Trips/Outings
- Tabletop & Other Games/Programs
Housekeeping & Maintenance
- Housekeeping Services
- Laundry Services
- Linen Services
- Private Housekeeping Services
On-Site Services
- Religious Services
Pets
- Pets
Transportation & Shopping
- General Transportation Services
Dining
- Guest Meals
Guests
- Guest Parking
Inside Amenities
- Computer Room
- Entertainment Venues
- Cable/Satellite TV in Common Area
Outside Amenities
- Garden
Room Amenities
- Wifi/Internet In Unit
- Cable/Satellite In Unit
- Kitchen Appliances In Unit
Resident Information
- Offers Respite Care
Additional Amenity Information
- Fee Structure: Entry fee cost : $7500
- Special Comment: There’s something for everyone. Residents, associates, and local experts share their interests and create new opportunities to connect, grow, and learn as a community. We feature dozens of classes, programs, and workshops, and you're sure to find something that piques your interest. Tucked into the walkable Pearl District neighborhood, you will enjoy easy access to nearby parks and natural spaces, including Tanner Springs Park, The Fields Park, and Jamison Square. Surrounded by acclaimed eateries and embraced by an art-loving community, a day spent here promises to put a smile on your face.
- State Licenses: 6312588051
About The Watermark at the Pearl in Portland, Oregon
Find the perfect place to call home in the Pearl District ? with no buy-in.
The Watermark at the Pearl is a progressive, dynamic community for seniors looking to enjoy life to the fullest. Whether you�re seeking Independent Living, Assisted Living, or Memory Care, you�ll always feel at home here.
Located in the historic Pearl District of Portland, The Watermark features 140 Independent Living, 77 Assisted Living, and 20 Memory Care residences. The Willamette River and the Cascade Mountains provide a tranquil backdrop, while the vibrant and artistic Pearl District ensures there�s always something exciting to keep you busy.
Forget boring and uninspired cookie-cutter apartments. Architecture by Ankrom Moisan and design by Thoma-Holec Design draw inspiration from the Pearl District�s light industrial history while enhancing a connection with the area�s extraordinary natural setting. Innovative programming and intentional design highlight local and regional influences.
Imagine living in an inclusive community where you have upscale life-enriching opportunities, transformational wellness offerings, and unparalleled personal care. Life at The Watermark isn�t just about where you live � it�s how you thrive.
Enjoy elevated and elegant senior living in Portland's dynamic Pearl District.
Take advantage of our fantastic suite of on-site amenities and services. Enjoy our plentiful outdoor spaces, including our �green� space on the fourth floor that takes advantage of Portland�s near-year-round comfortable climate. Let curated convenience be your everyday experience.
Build a life that brings you joy.
Life�s better when you embrace wellness for your mind, body, and spirit. Enjoy access to dozens of exciting programs, classes, lectures, and excursions. Take advantage of our fully equipped residents-only wellness center, complete with a spa & salon. You�ll also find club rooms, a state-of-the-art fitness center, a meditation garden, and more. Find inspiration, build friendships, and discover new passions.
Celebrate good health and great flavor.
Find something to satiate all your cravings at one of our three distinct dining venues. Choose from the Gallery Bar, a bistro serving casual fare; The Mark, featuring elevated cuisine; and Seasons, our more informal spot serving cuisine themed to the prevailing season. Sit back, relax, and let our chefs take care of the rest.
To learn more about this provider�s license and review other available state reports, please visit:
Oregon Department of Human Services Facility Search
Map of The Watermark at the Pearl
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