Cameron Hall of Canton

TinaHH

During our visit to Cameron Hall, our family thoroughly enjoyed spending time with our loved one and indulging in a delicious Easter lunch. The staff members at Cameron Hall were extremely welcoming, and we were particularly impressed by the managers who were actively involved in the dining room. We appreciate their dedication to ensuring that all guests had a memorable experience. Overall, it was a lovely visit that we will cherish for a long time. There's so many senior living choices and we all agreed that we made the right decision by moving our loved to Cameron Hall.

Provider Response

Cathy

My mother is in Cameron Hall of Canton. It's gone under some major transformations. A year before my mother moved in, Five Star took it over. She's been there three-and-a-half years now. They have just gone in with a brand new medical staff and home health transitional care. So far, I'm very impressed with them. As far as I know, Cameron Hall only has about 37 residents now, and it can probably occupy over 70. There's plenty of room. They've totally renovated with new air-conditioning, new roof, and painting. Every time a resident passes or moves on, they totally do flooring and paint. They are very, very meticulous about making sure that it's clean. For a while there, it was tough because like most places they had very little people to do things. When you have the maintenance man cooking in the kitchen, you know you have problems. My mother and I hung in there and I'm glad we did because it seems like there's a silver lining now. It's much better. The food is better. I wish there was music. They need to hear the old time stuff that they grew up with. They have an activities director now, and they finally are back on board with the calendar. I'm glad to see that they are getting activities back, like bingo, chair exercises, and watching movies. They have entertainment come into the facility and they're trying to get my mother to go out and do it. She's under physical therapy now. I think we're in a good place. The price is reasonable, more so than most places. At this point, we're doing good. Cameron Hall's got a lot of possibilities to be back where they were when my mother first joined in. Like so many of the places when COVID broke out, a lot of people moved their loved ones out. Nobody died from COVID there; very few contracted it. If the staff had it, they had to shut it down. It was getting pretty crazy there for a time, getting laundry done and housekeeping. All the administrative staff that was out front had to go and do all these things because they had nobody that would work, but now they have it. I'm really glad because headquarters came in from up north and had them in there. They propped them up to get them back on track again. We've gotten everything straightened out. All you got to do is communicate with the people. You can go to corporate, but I haven't had to do that. They pretty much tend to my mother's needs.

deesgraff

It has taken me months to be able to sit and write this review as I am dreading reliving the horrors I experienced after moving my grandmother into Cameron Hall of Canton. I apologize if it could have helped someone sooner. After losing her only 2 sons, and caregivers, within a year I had to move my sweet 92 yo grandmother into an assisted living. I spent a lot of time researching homes in the area as I wanted her close by. Cameron Hall seemed like a great place and very close to me. She moved in the beginning of February, mobile and in pretty good spirits. Our biggest issue was getting her to eat sufficiently. The first 3 weeks seemed to go OK. There were issues with her getting her meds on time and such but nothing serious and nothing I couldn’t handle by just running up there. Towards the end of February, she hurt her back trying to help a wheelchair bound woman get her wheelchair unstuck. Everything went downhill quickly from here. Now she bed ridden and in constant pain. At this point I had never received a call from Cameron Hall telling me that she hurt her back. My grandmother and the members of her hospice were the only one contacting me to let me know what was going on. Even though Cameron Hall is being PAID for this service. She was eating much less than before and I counted on the staff to try to entice her to eat. At the very minimum to let me know that she wasn’t. But I still had never heard from Cameron Hall. Come March, corona-virus has set in and the facility is locking down. On March 9 she called to tell me that she had horrible back pain and wasn’t getting any relief. The med staff told me that they couldn’t give her her morphine due to policies but, due to Covid, I wasn’t supposed to go in the building. After raising cane, they let me get in to give her her morphine. I blew her a kiss and told her how much I loved her. I couldn’t hug or kiss her and this would be the last time I saw her alive. I contacted the Manager of Resident care and expressed my concerns. At first I was given all sorts of excuses and eventually was told they COULD in fact give her the morphine and I was promised that she would be taken care of and that this would not happen again. On March 14th she called at 11:30am to tell me that she hadn’t gotten ANY of her morning meds, much less pain meds. 11:30!!!!!!! This should have happened around 8am. She was in tears and obviously bad pain. I spoke with a med tech who told me that she was the only med-tech on staff at the time and she was trying to take care of other residents who had fallen and had to go to the hospital. Yes, I am serious… she said that. After this I was ready to bring her to my house or move her but due to Covid, my options were not many. I contacted the Resident Care Manager again. She apologized and told me that the med-tech shouldn’t have told me that and she would get this resolved. I didn’t have any faith at this point and was counting on her hospice, who I was NOT paying thousands a month to help me ensure she was taken care of. There were a handful of other incidents over the next 10 days. Keep in mind I still have NEVER received a call from Cameron Hall to tell me anything. On March 24th she called me about 11am, still bed ridden with severe back pain and now sick to her stomach. She said she couldn’t stop throwing up. Imagine the pain for a 90lb 92 yo woman with back pain… She said the nurse had told her over an hour ago that she would be back with meds but never came back. She was crying and sounded so very weak. (This is so hard to write) I called and asked AGAIN why and was told they were going to investigate and get her taken care of. I tried calling my grandmother back many times between that call and 5pm. I also thought I would hear from Cameron Hall to let me know what was going on. I tried calling them back but couldn’t get anyone to answer there either. At 5pm, her hospice team, NOT Cameron Hall called to tell me that she had passed. I NEVER received a call from Cameron Hall about her care

Bob

Cameron Hall – Canton was nice and I liked it. There were actually some men there as well as women. The facilities were very nice and the rooms were fairly spacious. The community leader was very knowledgeable and nice. The staff was very nice. I didn't see anything I didn’t like. It was an older facility, so it wasn't as super clean as a brand-new facility.

Bob

My mom will be moving into Cameron Hall this weekend. It's nice and well-maintained. The staff who helped me was very helpful. They had many activities on their schedule.

visitor123

I visited Cameron Hall in Canton, and I liked it better than other places. It was all one level, the parking was better, but it was more assisted living. It was very clean, the people were very nice, upfront, and everybody seemed very friendly. They would not deliver her meals, and unless she was sick, she would have to come to the dining hall. The staff was very nice, and very pleasing to talk to. They were all very professional, and I cannot say enough nice things about them.