Sierra Del Sol Senior Living

Melody767666

Sierra Del Sol was very nice. The rooms were in good sizes. They had all the amenities. They were very nice. Their dining area was very nice. They had three good meals a day. They had menus where you could choose what you wanted. There was also food after hours, if you wanted to snack. They had food whenever you needed it. They had food that you could bring into the room if you wanted to. They had a little microwave in the room that you could you use. The staff was very nice and very pleasant. We really enjoyed it. They had lots of activities. They had a library also. They also a room where you could play games, do puzzles, or do whatever you wanted to do. They had areas that you could go outside to sit and enjoy.

hbayardi

A year ago I would have given a 4 star rating to this facility in spite of the constant turnover of executive directors, lack of leadership and training for the staff. The rating would have been based solely on the dedication of the majority of the caregivers. But when my mother could not care for her basic needs herself I noticed the care declined. When I needed hospice, there was a clear resentment on the part of the staff to their presence (probably because they questioned the care my mother was receiving). I was promised that my mom would be turned every 2 hours, as she could no longer turn on her own and her bedsores were getting worse. This did not happen and when I called it to the attention of the head nurse she reassured me it would be fixed. It was not. I hired a private caregiver who was there 5 hours a day, 4 days a week and there were many days when she told me she did not see a caregiver come in at all while she was there. Again, I called it to the nurse's attention and received promises, but nothing changed. With the help of hospice, I finally brought my mother home because on the days my caregiver was not there and I would arrive, there were too many instances when I found her in a soiled diaper and dirty sheets, which made it even more difficult to keep up with her sores. I blame this on lack of training, lack of a consistent executive director and the resentment towards the hospice nurses. If you have a parent who can pretty much care for themselves with minimal help, this might be a good facility, but I would never recommend it to an elderly person who is bedridden. I wish there would have been honesty in the fact that they really were not equipped to deal with someone in my mom's condition. But that would have cost them money by losing a resident. So very sad.

Trudy6

Emeritus was very nice and very clean. They have studio and one-bedroom apartments. The staff was very nice, very careful, and kind with all the residents. The food was good, and they had a large selection with separate menus for lunch and dinner.

dillowryan

After a very nice tour and being assured that our mother would truly enjoy living at Emeritus we decided to move her there. The facility itself it very nice and clean, they have a great activities calendar although it stays the same most of the time. The food and service in the dining area are terrible. Just ask any of the residents during meal time and they will agree. Emeritus has tried to resolve the service issues but nothing has changed. The menu looks appealing but the food is just not tasty or easy to eat. They run out of things constantly so your loved one is forced to make alternate selections all the time. Please, please ask to dine there and try more than one meal. I would have to say they are understaffed most of the time. If you an independent senior then you will be fine but if help is needed this is not the place for you. They currently do not have a facilities director/manager although their sales staff is wonderful and is always available to field any questions/problems that may arise. They also recently lost their full time RN and their Activities Director but have assured us they will be replaced. I would definitely ask the ratio of caregivers to residents and spend some time at the facility talking to current residents. Overall the living conditions are good but they food is not good and they are understaffed.

Richard90079250

I had also been to Emeritus at Pantano. It was quite nice. It was a little more classy, a lot nicer building, and the floor plans were quite good for what you needed. They didn't have a full kitchen, but they had at least enough facility where you could cook a few snacks, frozen dinners, or things like that. You had a little refrigerator and a little microwave. They had activities. They had a pretty good calendar of special events and places to go to. I didn't read the list of stuff, but I was sure there were group outings in the list, and I thought they had other entertainment within the facility there from time to time, but that's one reason this was more expensive.

Mark48

I visited Emeritus at Pantano. It was a good tour. The rooms/apartments were spacious and homey. They were nice people. The dining room was very much like a restaurant. They showed us some different activities, but I wasn't able to spend the time to watch anything.

howdidIletthishappen

This is not a good place for your loved one. Staff turnover is incredibly high, the food is bad, elevators often fail, the place literally stinks. I get it , its cheap, but beware that you get what you pay for.

Lawrence13

Emeritus was bright and airy. The staff was absolutely fantastic and nice. The two people who gave me the tour and answered my questions were great. They made follow-up phone calls. The rooms were very nice also and it was sort of in between the two facilities that I visited. They had plenty of activities. Nobody looked bored and everybody looked energetic and engaged that's why I thought it would be better for my mom. I thought she would be comfortable at Emeritus. It was slightly smaller than the other two places and the price was all about the same.

David82129050

The first thing I noticed about Emeritus was it was clean. It seemed very busy. There was a lot going on there. There were a lot of people coming and going. The staff, I can tell, is a little bit over-zealous and too eager to get my mother in there. I thought they were a little clumsy in the way they showed the facility. My mother wasn't very happy. The rooms were small for the price they were asking.

Betty25

I did go see Emeritus. It’s not very far from where I lived and where she’s been living, too. It seems pretty nice. It’s larger than the place that she is in now. It’s close to where I live so that part of it is good. They were maybe a $1000 less than where she’s staying now. The rooms are much smaller. It actually has more people in it than the place that she lives now. It looked like it was pretty nice and they have a lot of activities. They have different kinds of games. They have movies very often. They have people coming in for quite a few things. It looked like their meals were pretty good. They have quite a bit of space outside and people liked to be outside very much; she used to as well.

Caring74698850

Emeritus at Pantano is a pretty facility. In comparison to where my father lives right now, it's a newer building. My father was there for about two months. The staff there were fine. Their rooms were very clean and attractive, but they're expensive. My dad was in a studio room and he was just too crowded there. Also he didn't like the food they served there.

Grateful!

The staff and facility couldn't have been any better I thank everyone involved in my mothers care.Beautiful people, beautiful facility,I appreciate everyday my mom spent there. Thank You ,Lisa and family.

Alex7

We got my wife settled down at Emeritus at Pantano. She's in a 400 square feet apartment. The place is comfortable and it has a good friendly atmosphere. The food is good. They have good activities. They have a church, a library, daily exercise and tour of the town. The staff is helpful, although I think they are understaffed.

Tynisha

The rooms at Emeritus at Pantano were very nice. I know they are doing a lot of remodeling. The staff are very nice and helpful. If my dad is to move to a facility, he would be right there.

Emmyrose

This is a beautiful 2 story building set in a residential area but close to everything. It borders a national park. The views are nice. Yhry hsave am enclosed coutyard with walking trails, smoking areas, sitting areas, greenery and desert landscape, a gazebo,, patio, and bbq area. They have studio, one and 2 bedroom apartments.The inside decor is nice. They have a formal dining room. activities room, beauty salon, and sitting rooms with tvs.They have a pool table. They offer housekeeping and laundry once a week. They offer three meals and snacks in the formal dining room which seats 120. It is restaurant style with 3 entrees and can have grilled cheese, p and j, fruit, or salad for alternatives. The food is very good. They have a house doctor and a nurse practitioner who come in twice a week. They have an RN and another nurse during week and on call. They do all 3 levels of care.All caregivers are certified an they have med techs.They transport to appointments.Each resident gets an emergency pendabt which calls over a pager system in building. The staff seems very caring. They are a very active community with exercise program, bingo, socials, entertainment, karaoke,bbqs. and parties. They go out to shopping and other community events weekly. This seems a very nice facility